Maciej Świerczyński

Virtual Partner Account Manager

19 Jan 2016

Cisco Tuesday FY16

Update Organizacji Partnerskiej

Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Agenda

Ankiety PAL (CSAT, Ankiety Satysfakcji Klienta)

Ankiety Satysfakcji Partera (Partner Satisfaction Survey)

VIP 26

Total Program View

Zmiany w team’ie Cisco Commercial Polska

Certyfikacja Silver

Zakładanie case’ów

Partner Central

Q&A

Cisco Confidential 3 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Partner Customer Satisfaction www.cisco.com/go/csat

CSAT (Cisco Customer Satisfaction Program) Requirements

For Certification purposes, you must meet the following CSAT

requirements:

January 2016 Measurement (23.01.2016)

Partner to provide valid contact names/email addresses for customers

to receive a survey:

Gold Certified Partners: 30

Silver Certified Partners: 20

Premier Certified Partners: 10

Select Certified and Registered Partners: 10 (for VIP participation)

You are no longer responsible for the survey responses.

Cisco will administer the sending of surveys to your customers.

Customer Satisfaction Program Q&A (PDF)

Cisco Confidential 4 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Ankiety PAL www.cisco.com/go/pal

Cisco Confidential 5 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Ankiety PAL www.cisco.com/go/pal

Cisco Confidential 6 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Ankiety PAL www.cisco.com/go/pal

Cisco Confidential 7 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Partner Satisfaction Survey

Cisco Operations Team (Partner Experience Manager (PEM), Partner Experience Advisor (PEA), previously known as Relationship Managers or FSRM/CSRM) - Monika Mrzygłód / Andrea Libricz / Ewa Brzoska

Cisco online tools & applications – CCW, PPE, PPI, PSS, PAL i inne…

Cisco sales team – Account Managers / System Engineers (ludzie w Cisco z którymi pracujecie przy projektach sprzedażowych u Waszych klientów)

Cisco post-sales support - TAC

Cisco Operations Customer Service (GSD, Global Contact Center, PPS Team or Partner Program Support) - zespoły które rozwiązują Case'y

Cisco Partner account team (Account Managers, Systems Engineers) - PAM - Partner Account Manager / vPAM - Virtual Partner Account Manager / CAM – Channel Account Manager (opiekun partnera w Cisco) - np.. Maciej Swierczynski, Natalia Kosela, Mariusz Szubelski, Janusz Motoszko, Tomasz Czarnecki, Aneta Kwiatkowska

Cisco service account team – Kuba Wiśniewski, Andrzej Cholewa, Iza Kuczyńska, Wojtek Kołodziej

Cisco Confidential 8 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

VIP 26 www.cisco.com/go/vip

VIP 26 okres rozliczeniowy:

26.07.2015 - 23.01.2016

Cisco Confidential 9 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Total Program View www.cisco.com/go/tpv

Cisco Confidential 10 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Zmiany w Cisco Commercial

Michał Chabas (VSAM)

+48 22 572 26 41

Magdalena Zwierzyńska (VSAM)

+48 22 572 2634

Ireneusz Bogumił (VSAM)

+48 22 572 27 83

Cisco Confidential 11 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Zmiany w Cisco Commercial

Warszawa:

Łukasz Gut

02-001 – 02-497

(Ursus, Włochy, Ochota)

00-701 – 00-795, 02-501 – 02-999

(Mokotów, Ursynów, Wilanów)

Jakub Ptaszek: pozostałe

Ludomir Sznajder

Ludomir Sznajder

Ludomir Sznajder

Ireneusz Bogumił

Ireneusz Bogumił

Ireneusz Bogumił

Ireneusz

Bogumił

Michał Chabas

Michał Chabas

Michał

Chabas

Magdalena

Zwierzyńska

Magdalena

Zwierzyńska

Magdalena

Zwierzyńska

Magdalena

Zwierzyńska

Magdalena

Zwierzyńska

Łukasz Gut

Cisco Confidential 12 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco Commercial (Poland)

Cisco Confidential 13 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Retirement of Silver Certification www.cisco.com/go/silver

Silver Certification has retired and applications are no longer being accepted (effective April 1, 2015).

All Silver Certified Partners anniversary dates after April 1, 2016 have been updated to an anniversary date of

April 1, 2016.

Cisco Confidential 14 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential 15 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Partner Central www.cisco.com/go/partners

Certyfikacje i specjalizacje

Programy i promocje

Cisco Commerce CCW

Cisco Confidential 16 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Thank you!