Maciej Świerczyński
Virtual Partner Account Manager
19 Jan 2016
Cisco Tuesday FY16
Update Organizacji Partnerskiej
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Agenda
Ankiety PAL (CSAT, Ankiety Satysfakcji Klienta)
Ankiety Satysfakcji Partera (Partner Satisfaction Survey)
VIP 26
Total Program View
Zmiany w team’ie Cisco Commercial Polska
Certyfikacja Silver
Zakładanie case’ów
Partner Central
Q&A
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Partner Customer Satisfaction www.cisco.com/go/csat
CSAT (Cisco Customer Satisfaction Program) Requirements
For Certification purposes, you must meet the following CSAT
requirements:
January 2016 Measurement (23.01.2016)
Partner to provide valid contact names/email addresses for customers
to receive a survey:
Gold Certified Partners: 30
Silver Certified Partners: 20
Premier Certified Partners: 10
Select Certified and Registered Partners: 10 (for VIP participation)
You are no longer responsible for the survey responses.
Cisco will administer the sending of surveys to your customers.
Customer Satisfaction Program Q&A (PDF)
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Ankiety PAL www.cisco.com/go/pal
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Ankiety PAL www.cisco.com/go/pal
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Ankiety PAL www.cisco.com/go/pal
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Partner Satisfaction Survey
Cisco Operations Team (Partner Experience Manager (PEM), Partner Experience Advisor (PEA), previously known as Relationship Managers or FSRM/CSRM) - Monika Mrzygłód / Andrea Libricz / Ewa Brzoska
Cisco online tools & applications – CCW, PPE, PPI, PSS, PAL i inne…
Cisco sales team – Account Managers / System Engineers (ludzie w Cisco z którymi pracujecie przy projektach sprzedażowych u Waszych klientów)
Cisco post-sales support - TAC
Cisco Operations Customer Service (GSD, Global Contact Center, PPS Team or Partner Program Support) - zespoły które rozwiązują Case'y
Cisco Partner account team (Account Managers, Systems Engineers) - PAM - Partner Account Manager / vPAM - Virtual Partner Account Manager / CAM – Channel Account Manager (opiekun partnera w Cisco) - np.. Maciej Swierczynski, Natalia Kosela, Mariusz Szubelski, Janusz Motoszko, Tomasz Czarnecki, Aneta Kwiatkowska
Cisco service account team – Kuba Wiśniewski, Andrzej Cholewa, Iza Kuczyńska, Wojtek Kołodziej
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VIP 26 www.cisco.com/go/vip
VIP 26 okres rozliczeniowy:
26.07.2015 - 23.01.2016
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Total Program View www.cisco.com/go/tpv
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Zmiany w Cisco Commercial
Michał Chabas (VSAM)
+48 22 572 26 41
Magdalena Zwierzyńska (VSAM)
+48 22 572 2634
Ireneusz Bogumił (VSAM)
+48 22 572 27 83
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Zmiany w Cisco Commercial
Warszawa:
Łukasz Gut
02-001 – 02-497
(Ursus, Włochy, Ochota)
00-701 – 00-795, 02-501 – 02-999
(Mokotów, Ursynów, Wilanów)
Jakub Ptaszek: pozostałe
Ludomir Sznajder
Ludomir Sznajder
Ludomir Sznajder
Ireneusz Bogumił
Ireneusz Bogumił
Ireneusz Bogumił
Ireneusz
Bogumił
Michał Chabas
Michał Chabas
Michał
Chabas
Magdalena
Zwierzyńska
Magdalena
Zwierzyńska
Magdalena
Zwierzyńska
Magdalena
Zwierzyńska
Magdalena
Zwierzyńska
Łukasz Gut
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Cisco Commercial (Poland)
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Retirement of Silver Certification www.cisco.com/go/silver
Silver Certification has retired and applications are no longer being accepted (effective April 1, 2015).
All Silver Certified Partners anniversary dates after April 1, 2016 have been updated to an anniversary date of
April 1, 2016.
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Partner Central www.cisco.com/go/partners
Certyfikacje i specjalizacje
Programy i promocje
Cisco Commerce CCW
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Thank you!
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