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FAQ onPrepaidLocalCUG Plans

Updated on 13.06.2012

SL.FAQ Clarification

No

Four plans.1 How many CUG Plans are available? PlanI- Grp size(3-25) Plan I-Grp size(3-25)

PlanII-Grp size(26&above)) PlanII-Grpsize(26&above)

CUG facility can be availed by the customers in any of theplans, General Plan, Saral Anant Plan, Per Min Plan, Per Secon

Plan ,Anbu Jodi Plan, Nesam Plan,Nesam Special Plan, En

Nanban Plan and En Nanban Super Plan

New customers can get the CUG plan through BSNL--CSCs only.

2 How to get the CUG plan initially?The group of customers of Govt./PSU/Private/Corporateorganisations/ schools/ Hospitals/etc., can come through EB Cell oSSA also for the New CUG group creation.Tamilnadu and Chennai Customers can join in the same CUG

3 Only Local CUG is available in prepaid?Yes. Zonal CUG is not available now in Prepaid.

4Is there any separate Rent to be paid for CUG Yes. Rent for CUG Service will be calendar based irrespective of

Prepaid? the enrolling date.

CUG Group will be checked at the end of each month and the rent5 How the rent component will be fixed? will be deducted on the next day (1

stday of subsequent month).Th

rent component w e c ange as per t e ex st ng group s ze.CUG validity will be fixed as 30/31 days (calendar month based)

6 What is the validity of CUG plan from the date of enrolment for all customers and the rent of Rs.80 or Rs. 60 will be deducted upfront only.

7Whether migration to CUG plan from any other

Not allowedplan is allowed?

8Whether Normal Multiple Boosters [STV] is allowed

All are allowedin CUG plan?

9Whether existing STVs in the parent plan will be All the STVs availed by the customers will be carried forward evencancelled while entering into CUG group? after forming the grp. for that particular customer.

10Whether the Unlimited free calls to CUG numbers

No. Roaming charges as per the parent planare allowed while on roaming also?

11 How many F& F Numbers are allowed in CUG plan? As per the parent plan. i.e 3 F&F No.s [ 2 Local Nos; 1 STD No]

12 Is there any minimum balance has to be maintained Yes. Either Rs. 60 or Rs.80balance has to be maintained. If CUGin the main account for continuing in CUG Plan? rental failure occurs CUG Grp ID will be removed.

Ex Member of CUG Group can send SMS CUGCUG13 How the ex member of CUG group can rejoin? ID(in 5 digists) to 53733. On checking the balance amount the

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customers will be allowed into group.

14Whether One Postpaid & one prepaid No. can be in

No.CUG group should be within same Prepaidplan onlyone CUG group?

15 Is there any specific RCV / Topup available? No. Normal TOPUP can be used.

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SL.FAQ Clarification

No

1. In postpaid CUG both Local & zonal CUG are available;

What is the difference between Postpaid CUG PlanBut in prepaid only Local CUG is available;

16 2. In postpaid, any plan can be mixed for CUG Group;and the Prepaid CUG Plan?

In prepaid within same prepaid plan only CUG group willbe allowed.

17Whether the validity of old plan will exists while

Yes.joining in CUG plan?

Is there any intimation will be given for the periodAll the customers of CUG groups will be intimated through SMS about the facility & monthly deduction of talk value so that

18 ending or available balance for the renewal of CUGsufficient balance of talk value is available for extension on

plan? monthly basis.

19 Whether negative balance is allowed? No negative balance is allowed for these CUG numbers

If any of the group member is not having sufficient balance in his

account, for advance rent for that month, system will wait for the next 3 consecutive days for at least the amount equal to the rental

20 When will the CUG facility will be withdrawn? component and deduct the amount. If deduction is not possible, thecustomer group id will be removed& CUG facility will bewithdrawn and sub will be treated like a normal customer in theparent plan