8th September 2015

Microsoft CRM Online – Cape Town

Agenda

Welcome

What is CRM?

Typical Use Cases

Dynamics CRM Cloud Services

Where have we done it?

Who is Mint?

Q & A

CLOSE-UP OF MINT

PeopleBEE Level 3 contributorOver 85 happy employees

CustomersOver R1,4 Billion orders has gone through our systemsOver 12, 000 CRM usersHybrid Cloud Experts

SecurityMint is ISO 27001:2005 Certified

WHAT WE DO

WHERE ARE WE?

Dynamics CRM – Comparison to the Market

What is CRM

Customer andActivity Management

Sales Force Automation

360° View of the Client

What is CRM

Campaign and Leads Management

Opportunity and Goal Management

Real-Time Dashboardsand Reporting

What is CRM

Call Centre – Service/Case Mgmt.

SLA Mgmt. with Entitlements

Fully integrated to your PABX

What is CRM

Social CRM

Omni Channel Communication

Twitter, Facebook, LinkedIn, HelloPeter

Interfaces for Dynamics CRM

Outlook

Mobile

Tablet

Web

CRM – Typical Use Cases : Marketing

Marketing Automation is simply the most effective way for your company to generate new leads, nurture them through the sales funnel and deliver qualified buyers to your sales team.

TOFU MOFU BOFU

SALES FUNNEL

CRM – Typical Use Cases : Marketing Channels

CRM – Typical Use Cases : Sales – Lead nurturing

CRM – Typical Use Cases : Sales – Pipeline Mgmt.

CRM Services

Parature

MDM

Unified Service Desk

Social CRM

CRM Services: Social CRM

CRM Services: Microsoft Dynamics Marketing

Office 365 + CRM OL

Where have we done it?

Q & A

Mint Management Technologies

@mint_consulting

Mint Management Technologies

@mint_consulting

www.mint.co.za

marketing@mint.co.za

+27 10 003-6743

Thank You