IS and Banking sector

INFORMATION SYSTEM IN BANKING SECTOR FORCUSTOMER BONDING

PRESENTED BY:

BHUMIKA (13)

AISHWARYA(34)

ADIL(111)

ANSARI(116)

WHAT IS INFORMATION AND INFORMATION SYSTEM?INFORMATION are facts provided or learned about something or someone.

DEFINITION :An Information System(IS) can be any organized combination of people, hardware, software, communications networks and data resources that stores, retrieves, transforms and disseminates information in an organizationIS plays a vital role in e-business, e-commerce operations, enterprise collaboration and management, and strategic success of business

NEED FOR INFORMATION SYSTEMS

RESOURCES / COMPONENTS OF IS

HOW IS IS USED IN BANKING SECTOR?To Computerize all the Applications Click Banking Increased Operation Efficiency, profitability & Productivity Superior Customer Service Provide Services / Products Across A Range Of Channels To Have Time Value In All Its Dealings With Customers Improved Management/Accountability Minimal Transaction Cost

HOW IS IS USED IN BANKING SECTOR?

CUSTOMER BONDING

Process of acquiring, retaining, and growing profitable customers

To become a customer focused business, organization must have the ability to :Keep them loyalAnticipate their future needsRespond to customer concernsProvide top quality customer service

Strategic focus on customer recognizes that QUALITY > PRICE

World has shifted from manufacturing focus to customer focus:Customer loyaltyQuality and innovationSegmentation of clientsFeedback

FIVE ASPECTS OF CUSTOMER BONDING

BANKING AND CUSTOMER BONDING WITH HELP OF IS?

BANKING AND CUSTOMER BONDING WITH HELP OF IS A/V

CONCLUSION IT and IS have simplified business operations but at the same time posed certain threats to the organizations

Customer bonding is the most crucial aspects in any organization

Thus we can safely conclude that IT & IS in banking sector has enabled smooth functioning of businesses and also for information retention and simplification of processes