AARON ARCE ALAMO Dubai, United Arab Emirates ■ (00971) 551388464■ aaron.arce.alamo@gmail.com

Dynamic, performance-driven professional with a Bachelor’s Degree in Business and Tourist activities and a compre-hensive experience of 08+ years in Hospitality, Customer Service, Sales and Events Coordination. Seeking career pro-gression with a progressive multicultural environment wherein accrued skills and expertise can be effectively utilized as a catalyzing force in formulation and attainment of the objectives of the organization.

▪ Exceptional communication and presentation skills.▪ Solid analytical and quick to grasp new ideas to develop innovative and creative solutions to problems.▪ Business thinking, reducing cost with good negotiating skills.▪ Details oriented and highly organized.▪ Ability to work under stress independently and handle heavy workloads.▪ Active promoter of a team working environment with excellent interpersonal skills.▪ Creative, resourceful, committed to achieve through dedication, integrity and hard work.▪ Customer service excellence and excellent convincing skills.▪ MS office, MS Windows, Outlook and Power Point, Amadeus GDS, DTM, 1Source, Temyra and Tour-Online.

Imagine Cruising, dnata, Dubai, United Arab Emirates Sales Advisor: Jun 2015 – Dec 2015

Set, maintain and exceed customer service standards by understanding customer needs, expectations and following KPI’s. Respond promptly to customers enquiries, handle and resolve customer complaints, ensuring right compensa-tion level are offered in a quick and effective manner. Communicate and coordinate with internal departments, produce accurate admin work to complete any action taken. Build relationships with suppliers to work together in resolving any customer query and have vast knowledge in terms of products and cruising. Proactive in solving the customers issues, maintaining high standards of service at all times and highly accurate in calculations ensuring the correct costs are giv-en to the customer.

STA Travel, Lausanne, Switzerland Senior Travel Consultant: Oct 2011 – Nov 2014

Organizing marketing campaigns and events for launching new products, reporting to the General Manager, studying the budget, finding new projects and packages, plan, describe, arrange, and sell itinerary tour packages and promo-tional travel incentives offered by various travel carriers, collect payment for transportation and accommodations from customer, personal adviser of some regular customers of the agency, direct contact with each tour - operator, full knowledge of travel product, provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations, air ticket sales with amadeus, adventures-tours, search and sale of accommodation through different reservation systems, renting car, camping-car and sailing boat, etc.

BSB Events Grey Group, Madrid, Spain Events Coordinator: Jan 2007 – Mar 2010

Responsibilities include coordinate details of events such as conferences, weddings, birthdays, anniversaries, trade shows, sales meetings, business meetings, employee appreciation events and virtual events. Coordinate and monitor event timelines and ensure deadlines are met, calculate budgets and ensure they are adhered to, book talent, including musicians, bands, and disc jockeys, coordinate event logistics, including registration and at-tendee tracking, presentation and materials support and pre- and post-event evaluations, hire staff to manage the event, including bouncers and security personnel, work with printer and designer to develop event invitations, prepare presentations, schedule speakers, vendors, and participants. visit venue to plan layout of seating and decorations, se-lect chefs or catering companies to prepare food for event, etc.

Clients: Renault, JTI International Iberia, Multidevelopment, Givenchy LVMH, LFP, Syngenta Zignum “AGP,Wine & Spir-its”, Oil Sedated, EA Sports, Patterning, Adidas, Warehouses Irius, etc.

OBJECTIVE

KEY SKILLS

PROFESSIONAL EXPERIENCE

AARON ARCE ALAMO Dubai, United Arab Emirates ■ (00971) 551388464■ aaron.arce.alamo@gmail.com

University Degree in Business and Tourist Activities Oct 2003 – Jun 2006 University of Tourism Sol, Madrid.

University Orientation Course Sep 1998 – Jun 2000 British Royal School, Santiago de Chile.

▪ Date of Birth: 05 June 1981▪ Nationality: Spanish▪ Languages: Spanish, English, French.▪ UAE Driving License

EDUCATION

PERSONAL INFORMATION