실전 Business English(Step1)...

Preface

에듀인은 대한민국의 글로벌 인재를 육성하고 삶의 질과 범위를 넓히는데 주력

하고자 합니다.

현대는 지구촌의 많은 사람들이 이룩해 놓은 그 무엇들을 먼저 찾고

공유하는 정보 경쟁시대입니다.

그래서 반드시 영어가 필요한 시대이기도 하죠.

우리는 영어를 매우 잘 압니다 아쉬운 점이 있다면 듣고 말하기를 자주.

사용 안 해서 아는 것도 안타깝게 활용을 못 한다는 것이죠.

우리가 생각하는 지구촌은 대한민국보다 그리 살기 어려운 환경은

아닐 수도 있습니다.

비록 과 국한된 이지만 에듀인에 지구촌을 경험해보시기on-line off-line

바랍니다.

자 이제 여유를 갖으시고 특히 처음 접하시는 회원 분들께서는 발음! , ,

단어 문장 등 잘못하지 않을까 긴장하고 걱정하지 마세요, !!

틀리면 어떻습니까 틀리는 게 정상입니다? .

문화를 이해하고 즐긴다는 생각으로 도전해보시기 바랍니다.

에듀인은 더욱 편리하고 재미있는 영어 듣고 말하기를 위해 지속 노력,

발전해 나가겠습니다.

Contents

Lesson 1 Greetings over the phone ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 1Lesson 2 Introducing Company ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 13Lesson 3 Introducing my work ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 23Lesson 4 Basic conversation grammar ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 29Lesson 5 Market Environment ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 39Lesson 6 Asking for price estimates ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 49Lesson 7 Delivery request ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 61Lesson 8 Shipping terms ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 67Lesson 9 Business referral ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 75Lesson 10 Asking for business possibility ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 81Lesson 11 Business trip 1 ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 91Lesson 12 Business trip 2 ․ ․ ․ ․ ․ ․ ․ ․ ․ ․ 101

이 교재의 발음기호 표기는※ http://dictionary.reference.com 에서 인용하였습니다.

에듀인의 허가 없이 이 교재의 일부 또는 전부를 무단 복제 전재 발췌 할 수 없습니다.․ ․Copyright 2007 by Eduinⓒ

http://www.eduinto.com

주 에듀인애스크( )

Lesson 1 Greetings over the phone

- 1 - - 2 - Lesson 1

A : Thanks for calling IBN. How may I direct your call?

B : I'd like to speak to John Smith in Marketing.

A : Let me _______________________. Please, hold.

transfer you to Marketing

see if he is available

B : Thank you.

A : Thanks for calling IBN. How may I direct your call?

B : I'd like to speak to John Smith in Marketing.

A : Let me _______________________. Please, hold.

B :____________________.

B : ________________ IBN. How _____________________ call?

A : ____________________ John Smith _____ Marketing.

B : _____________ transfer _________ Marketing. Please, _______.

________________ if _______________. ______________________.

A : Thank you.

A : Thank you for calling IBN. How may I direct your call?

B : Can you get me Brett Arnold, please?

A : He is on the other line. Would you like to hold?

B : Yes, I would. Thanks.

A : Thank you for calling IBN. How may I direct your call?

B : Can _____________ Brett Arnold, please?

A : He is on the other line. Would you like to hold?

B : Yes, _________. Thanks.

A : Who are you holding for?

B : I was holding for Brett Arnold.

A : He is still on the other line. Would you like his voicemail?

B : No, it is okay. I will try him back later.

A : Thank you for calling. Have a good day.

B : Bye.

A : Who are you holding for?

B : I ___________ Brett Arnold.

A : He is still on the other line. Would you like his voicemail?

B : No, _________. I will ________________.

A : Thank you for calling. Have a good day.

B : _______.


- 3 - - 4 - Lesson 1

transfer [v.trans-fur, trans-fer; n,adj trans 옮기다 전하다-fer] ,

available [uh-vey-luh-buh l 이용할 수 있는 쓸모 있는] ,

B : Thank you for calling IBN. How may I direct your call?

A : Can you get me Brett Arnold, please?

B : He is on the other line. Would you like to hold?

A : Yes, I would. Thanks.

B : ____________________ IBN. _____________________ your call?

A : Can you get me Brett Arnold, please?

B : He ________________________. Would ___________________?

A : Yes, I would. Thanks.

B : Who are you holding for?

A : I was holding for Brett Arnold.

B : He is still on the other line. Would you like his voicemail?

A : No, it is okay. I will try him back later.

B : Thank you for calling. Have a good day.

A : Bye.

B : Who ___________________?

A : I was holding for Brett Arnold.

B : He is _______________________. ___________________ his voicemail?

A : No, it is okay. I will try him back later.

B : __________________ calling. ________________!

A : Bye.

A : Thank you for calling JSI. How may I direct your call?

B : May I speak with Susan Jones, please?

A : She is out of the office. Would you like to leave her a message?

B : Sure. My name is _______ with Charming Inc.

My number is 02-123-9876.

A : Let me confirm your message. It is _______ with Charming Inc.

The number is 02-123-9876.

B : That's correct.

A : I will give her the message.

B : Thank you. Bye!


B : _____________________ Susan Jones, please?

A : She is out of the office. Would you like to leave her a message?


- 5 - - 6 - Lesson 1

B : ________. ___________________ Charming Inc.

__________________ 02-123-9876.

A : Let me confirm your message. It is _______ with Charming Inc.


B : ________________.

A : I will give her the message.

B : _____________. ________!

B : Thank you for calling JSI. How may I direct your call?

A : May I speak with Susan Jones, please?

B : She is out of the office. Would you like to leave her a message?

A : Sure. My name is Joe Brown with Charming Inc.


B : Let me confirm your message. It is Joe Brown with Charming Inc.


A : That's correct.

B : I will give her the message.

A : Thank you. Bye!

B : _________________ JSI. How _____________________ call?


B : She is ________________. Would _____________________ a message?

A : Sure. My name is _______ with Charming Inc.


B : Let ________________. __________ Joe Brown _______ Charming Inc.

_______________ 02-123-9876.

A : That's correct.

B : I will ______________________.

A : Thank you. Bye!


B : May I speak with Susan Jones, please?

A : She is out of the office at the moment.

B : Do you expect her back today?

A : I am not really sure. Would you like her voicemail?

B : That will be great. Thanks.

A : Hold on. I will connect you to her voicemail.

B : Thanks. Bye.

A : (Narrative)

You have reached voicemail of Susan Jones.

I am currently away from the office.

If you leave me your name, number and a brief message,

I will get back to you as early as possible.

Thank you and have a great day.


- 7 - - 8 - Lesson 1

B : Hi, Susan. I am _____ with Charming Inc.


If you can call me back, I'd appreciate it.

I am here in the office between 9-5. Thank you.


B : __________________ Susan Jones, _______?

A : She is out of the office at the moment.

B : Do you ________________ today?

A : I am not really sure. Would you like her voicemail?

B : ______________ great. _________.

A : Hold on. I will connect you to her voicemail.

B : _________. Bye.

A : (Narrative)






B : _______. ______________ Charming Inc.

___________________ 02-123-9876.

_______________ me back, I'd _____________.

I am _________________________ 9-5. _________________.

B : Thank you for calling JSI. How may I direct your call?


B : She is out of the office at the moment.

A : Do you expect her back today?

B : I am not really sure. Would you like her voicemail?

A : That will be great. Thanks.

B : Hold on. I will connect you to her voicemail.

A : Thanks. Bye.

B: (Narrative)






A : Hi, Susan. I am _____ with Charming Inc.



I am here in the office between 9-5. Thank you.

B : _______________ calling JSI. How ___________________ your call?


B : She is ___________________.

A : Do you expect her back today?


- 9 - - 10 - Lesson 1

B : I ________________ sure. Would you __________________?

A : That will be great. Thanks.

B : ___________. I will _____________________ voicemail.

A: Thanks. Bye.

B : (Narrative)

___________________ voicemail of _____________.

I am ________________________.

_______________ your name, number and ________________,

I will ________________________.

Thank you _______________________.

A : Hi, Susan. I am Joe Brown with Charming Inc.



I am here in the office between 9-5.

Thank you.

A : Thank you for ABC Corp. How may I direct your call?

B : Could you get me Joe Brown?

A : He is out on the site. Would you want me to page him for you?

B : That will be great. Thank you.

A : Thank you for calling ABC Corp.

B : I was holding for Joe Brown and got disconnected.

A : I am sorry. Let me page him again.

B : Thank you.

A : Thank you for ABC Corp. How may I direct your call?

B : Could _______________ Joe Brown?

A : He is out on the site. Would you want me to page him for you?

B : Yes, _____________. Thank you.

A : Thank you for calling ABC Corp.

B : I ________________ Joe Brown and __________________.

A : I am sorry. Let me page him again.

B : __________________.

B : Thank you for ABC Corp. How may I direct your call?

A : Could you get me Joe Brown?

B : He is out on the site. Would you want me to page him for you?

A : That will be great. Thank you.

B : Thank you for calling ABC Corp.

A : I was holding for Joe Brown and got disconnected.

B : I am sorry. Let me page him again.

A : Thank you.

B : _____________________ ABC Corp. How may _________________?

A : Could you get me Joe Brown?


- 11 - - 12 - Lesson 1

B : He is _________________. Would you __________________for you?

A : That will be great. Thank you.

B : ________________________ ABC Corp.

A : I was holding for Joe Brown and got disconnected.

B : I am sorry. Let __________________ again.

A : Thank you.

Lesson 2 Introducing Company

- 13 - - 14 - Lesson 2

A : Who do you represent?

B : My name is (Your name). I represent ABC Corp in Seoul, Korea.

A : What kind of company is ABC?

B : We are a manufacturing firm.

A : What do you manufacture?

B : We manufacture auto parts.

A : Are you a global or domestic firm?

B : We are an international company.


B : My name is (Your name). ___ __________ ABC Corp _____________.

A : What kind of company is ABC?

B : We are ___________________.

A : What do you manufacture?

B : ___________________ auto parts.

A : Are you a global or domestic firm?

B : We are ___________________.

B : Who do you represent?

A : My name is (Your name). I represent ABC Corp in Seoul, Korea.

B : What kind of company is ABC?

A : We are a manufacturing firm.

B : What do you manufacture?

A : We manufacture auto parts.

B : Are you a global or domestic firm?

A : We are an international company.

B : Who ___________________?

A : My name is (Your name). I represent ABC Corp in Seoul, Korea.

B : ________________________ is ABC?

A : We are a manufacturing firm.

B : ____________________________?

A : We manufacture auto parts.

B : Are you _________________________?

A : We are an international company.

A : How long have you in business?

B : We were founded in 1987.

We have been in business since 1987.

We have been in business for 20 years.

A : How long have you been in business?

B : (founded in 1997) _____________________.

(since 1997) __________________________.

(for 10 years) _________________________.


- 15 - - 16 - Lesson 2

Year

2001 : two thousand one

2002 : two thousand two

.A : How long have you been in business?

B : ___________________________________.

___________________________________.

___________________________________.

B : _______________________________

A : We have been in business since 1987.

공장Plant = factory :

해외Overseas :

생산Production :

Facility (pl. facilities) : place

생산처 공장Production facilities : .

와 함께As well as : ~

A : How many employees do you have?

B : We have over 2,000 employees in Korea and overseas.

A : Where is your headquarter?

B : Our headquarter is here in Seoul.

Our main office for international operation is in Beijing, China.

A : Do you have production facilities here in Korea?

B : Yes, we do. However, most of production is done overseas.

A : Where do you have your production facilities overseas?

B : We have a plant in Mexico and China as well we here in Korea.

A : How many employees do you have?

B : (over 2,000) _____________________________.

A : Where is your headquarter?

B : ________________ in Seoul. Our _______________ is in Beijing, China.

A: Do you have production facilities here in Korea?

B: Yes, we do. However, ___________________ overseas.

A: Where do you have your production facilities overseas?

B: _____________________ Mexico and China _______________ in Korea.

B : How many employees do you have?

A : We have over 2,000 employees in Korea and overseas.

B : Where is your headquarter?

A : Our headquarter is here in Seoul.


B : Do you have production facilities here in Korea?

A : Yes, we do. However, most of production is done overseas.


- 17 - - 18 -

B : Where do you have your production facilities overseas?

A : We have a plant in Mexico and China as well we here in Korea.

B : How many __________________?

A : We have over 2,000 employees in Korea and overseas.

B : ______________________ headquarter?

A : Our headquarter is here in Seoul.


B : Do _______________________ here in Korea?

A : Yes, we do. However, most of production is done overseas.

B : Where do you ______________________________ overseas?

A : We have a plant in Mexico and China as well we here in Korea.

중요한 주요한Core : main, basic : ,

섬유Textiles :

하는 중In the process of := in the middle of : ~

를 시작하다Launch : ~ .

판매망Sales channel :

활발히Actively :

흥정하다Negotiate : .

에 주력 집중하다Concentrate on : ~ /


B : I represent D&A company in Korea.

A : What kind of company is D&A?

B : We are a trading company. We mainly focus on textiles.

A : Are you a global or domestic company?

B : We are an international company with three more offices in Asia

and North America.

A : How long have you been in business?

B : (founded in 1998)______________________________.

(since 1998) __________________________________.

A : Do you concentrate on domestic or international market?

B : Of course, our core business is our domestic market.

However, we have been focusing on international market last

5 years.

A : Can you tell me more about your international sales channel?

B : We have established sales channel in China, Japan, Canada

and US.

We are the second largest textile trader in Japan.

A : Does D&A have any plan to expand into more markets in the future?

B : Currently, we are in the process of establishing sales channel in

South America. Our first target market is Mexico.

A : When will you launch your operation in Mexico?

B : We are actively negotiating an office site in Mexico City. By the end

of this year, we will launch an office in Mexico.

A : Do you concentrate on domestic or international market?

B : Of course, our ______________ is our _______________.

_______, _______________________ international market last 5 years.

A : Can you tell me more about your international sales channel?


- 19 - - 20 - Lesson 2

B : We ________________________ in China, Japan, Canada and US.

Especially, (2nd) __________________ textile_________ Japan.

A : Does D&A have any plan to expand into more markets in the future?

B : Currently, we are ___________________ in South American countries

Our ___________________ Mexico.

A : When will you launch your operation in Mexico?

B : _____________________________ an office site in Mexico City.

_______________, we will launch the office in Mexico.

B : Do you concentrate on domestic or international market?

A : Of course, our core business is our domestic market.


5 years.

B : Can you tell me more about your international sales channel?

A : We have established sales channel in China, Japan, Canada and US.


B : Does D&A have any plan to expand into more markets in the future?

A : Currently, we are in the process of establishing sales channel in


B : When will you launch your operation in Mexico?

A : We are actively negotiating an office site in Mexico City.

By the end of this year, we will launch an office in Mexico.

B : Do _________________________________ market?

A : Of course, our core business is our domestic market.


5 years.

B : Can ____________________________________________________?

A : We have established sales channel in China, Japan, Canada and US.


B : Does D&A _______________________________________________?

A : Currently, we are in the process of establishing sales channel in


B : When will you __________________________________?

A : We are actively negotiating an office site in Mexico City.

By the end of this year, we will launch an office in Mexico.

직장을 찾다Look for a job : .

I am in the process of looking for a job.

시험 공부를 하다Study for a test : .

I am in the process of studying for a test.

휴가를 계획하다Plan for vacation : .

A : What are you doing?

B : I am ____________________________.

Wait to hear back about my job interview

면접 시험에 관해 결과를 기다리다: .


- 21 - - 22 - Lesson 2

A : Are you still in the process of looking for a job?

B : I am ________________________________.

새 도시로 이사하다Move to a new city : .

A : You look stressed. What's wrong?

B : ______________________________.

와 함께 와 마찬가지로As well as : ~ , ~

A : What's more important between friendship and love?

B : Friendship is important as well as love.

A : What's more important between friendship and love?

B : Friendship _______________________.

A : Do you like chicken or beef?

B : I like chicken ___________________.

A : Do you like Korean music or American music?

B : I ___________________________________.

에 집중하다 에 주력하다Concentrate on : ~ . ~ .

A : I need to concentrate on studying.

B : You ___________________________.

새로운 친구를 만들다Make new friends : .

A : How is your new school?

B : I am ______________________________.

절약하다 저축하다Save money : . .

A : How are you these days?

B : ________________________ these days.

A : What are you these days?

B : (exercise) _________________________ these days.

내 새 프로젝트를 끝내다Finish my new project : .

A : How is your work?

B :___________________________________.

Lesson 3 Introducing my work

- 23 - - 24 - Lesson 3

B : Mr. Brown, I want to thank you for giving me a chance to introduce

me and my company.

A : Certainly.

A : What position do you hold in your firm?

B : I am an export manager for New Star, Inc, Korea.

A : How long have you been with your company?

B : I've been with the company for ten years.

A : How long have you been in your current position?

B : I've been in my current position for the past two years.

B : Mr. Brown, I _____________________________ me and my company.

A : Certainly.


B : I am an export manager for New Star, Inc, Korea.


B : ___________________________________ for ten years.


B : _________________________________ for the past two years.

A : Mr. Brown. I want to thank you for giving me a chance to introduce

me and my company.

B : Certainly.

B : What position do you hold in your firm?

A : I am an export manager for New Star, Inc, Korea.

B : How long have you been with your company?

A : I've been with the company for ten years.

B : How long have you been in your current position?

A : I've been in my current position for the past two years.

A : Mr. Brown. I want to thank you for giving me a chance to introduce

me and my company.

B : _____________.

B : (position) ____________________________________?

A : I am an export manager for New Star, Inc, Korea.

B : (with the company) ____________________________?

A : I've been with the company for ten years.

B : (current position) ______________________________?

A : I've been in my current position for the past two years.

B : Mr. Smith. Thank you for giving me an opportunity to introduce me

and my company.

A : Certainly.



- 25 - - 26 - Lesson 3

B : I ____________ in Asian Planning department for Pacific Blue Corp.


B : I've been with the company for two years.


B : I've been in my current position since I started with the company

two years ago.

A : What line of business is your company in?

B : We sell construction equipment.

A : How long has your company been in business?

B : We were established in 1994.

A : What does your department do?

B : We oversee the sales and marketing in Asian region.

B : Mr. Smith. ___________________ to introduce me and my company.

A : Certainly.


B : ________________ Asian Planning department for Pacific Blue Corp.


B : _______________________________ for two years.


B : _______________________________________________ two years ago.

A : What line of business is your company in?

B : We sell construction equipment.

A : How long has your company been in business?

B : ___________________________ 1994.

A : What does your department do?

B : ___________________________ and marketing in Asian region.

A : Mr. Smith. Thank you for giving me an opportunity to introduce me

and my company.

B : Certainly.

B : What position do you hold in your firm?

A : I am in charge of Asian Planning department for Pacific Blue Corp.

B : How long have you been with your company?

A : I've been with the company for two years.

B : How long have you been in your current position?

A : I've been in my current position since I started with the company

two years ago.

B : What line of business is your company in?

A : We sell construction equipment.

B : How long has your company been in business?

A : We were established in 1994.

B : What does your department do?

A : We oversee the sales and marketing in Asian region.


- 27 - - 28 - Lesson 3

A : Mr. Smith. Thank you for giving me an opportunity to introduce me

and my company.

B : ___________.

B : ________________________________?

A : I am in charge of Asian Planning department for Pacific Blue Corp.

B : _______________________________your company?

A : I've been with the company for two years.

B : (current position) ______________________________?

A : I've been in my current position since I started with the company

two years ago.

B : (line of business) _____________________?

A : We sell construction equipment.

B : How long _________________________________?

A : We were established in 1994.

B : (your department) What does your department do?

A : We oversee the sales and marketing in Asian region.

이루다Accomplish achieve :

경매나 결정 과정에 참여하다Bid : .

A : What do you want to accomplish with our meeting today?

B : I hope to be considered as one of your suppliers in your next

project.


B : I'd like an opportunity to bid in your new construction project.


B : _______________________ one of your suppliers in your next project.


B : ___________________________________________________.

B : What do _____________________________________________?

A : I'd like to be considered as your new sales agent.

Lesson 4 Basic conversation grammar : much vs. many

- 29 - - 30 - Lesson 4

Many : Things you can count

Employees, offices, problems

Much : Things you can't count.

Money, amount

A : How much will it affect the company's image?

B : I think it will make a big difference on the company's image.

A : How much interest will be charged on the loan?

B : It can't be more than the market average of 6%.

A : How many people buy directly from the factory?

B : We don't do any retails. We are a distributor.

A : How much of media coverage do you expect to get?

B : More the better.

A : How many items are on the website?

B : We have over 20,000 items.

A : How much money do you spend on R&D

(research and development)?

B : I don't feel comfortable talking about it.

A : How much will it affect the company's image?

B : (a big difference) __________________________________.

A : How much interest will be charged on the loan?

B : (the market average of 6%) _________________________.

A : How many people buy directly from the factory?

B : We don't __________________. _____________________.

A : How much of media coverage do you expect to get?

B : ______________________.

A : How many items are on the website?

B : (20,000 items)__________________________.

A : How much money do you spend on R&D

(research and development)?

B : ________________________________________.

How ____ will it affect the company's image?

How ____ interest will be charged on the loan?

How ____ people buy directly from the factory?

How ____ of media coverage do you expect to get?

How ____ items are on the website?

How ____ money do you spend on R&D(research and development)?

B : (affect the company's image) _________________________?

A : I think it will make a big difference on the company's image.

B : (interest) ___________________________?

A : It can't be more than the market average of 6%.

B : (buy directly) _______________________?

A : We don't do any retails. We are a distributor.


- 31 - - 32 - Lesson 4

B : (media coverage) _______________________________?

A : More the better.

B : (items/the website) ______________________________?

A : We have over 20,000 items.

B : (money/R&D) ___________________________________?

A : I don't feel comfortable talking about it.

형용사Too+ adjective( ): very

- Expensive, busy, difficult

명사Too much+ noun ( ): big

- Competition, confidence

너무 하다는 의미로 부정적인 의미를 포함합니다( ~ )

B : We're busy as it is.

A : We're too busy as it is.

B : You've got confidence.

A : You've got too much confidence.

B : The company is small.

A : The company is too small.

B : They are giving us competition.

A : They are giving us too much competition.

B : It is difficult to get him to change his mind.

A : It is too difficult to get him to change his mind.

A : We're busy as it is.

B : We're too busy as it is.

A : You've got confidence.

B : You've got too much confidence.

A : The company is small.

B : The company is too small.

A : They are giving us competition.

B : They are giving us too much competition.

A : It is difficult to get him to change his mind.

B : It is too difficult to get him to change his mind.

A : We're busy as it is.

B : _______________________.

A : You've got confidence.

B : ______________________________.

A : The company is small.

B : _________________________

A : They are giving us competition.

B : _______________________________________.

A : It is difficult to get him to change his mind.

B : _________________________________________________.


- 33 - - 34 - Lesson 4

A : Do you need more business?

B : _______________________.

A : I am sure that we will win that bid.

B : ________________________.

A : What did you think of Johnson Corp. as a new distributor?

B : ________________________.

A : How do you like Simms and their products?

B : _______________________________________.

A : Have you talked to your boss?

B : It is ________________________.

Where is he? = Do you know who he is?

What's one TV? = Do you know what's on TV?

해고되다Be fired : .

내가 너라면If I were you :

B : What's going on?

A : Do you know what's going on?

B : Where is Fred?

A : Do you know where Fred is?

B : Why isn't Fred here?

A : Do you know why Fred isn't here?

B : What is it?

A : Do you know what it is?

B : Who's Mr. Samson?

A : Do you know who Mr. Samson is?

Try!

A : What's going on?

B : Do you know what's going on?

A : Where is Fred?

B : Do you know where Fred is?

A : Why isn't Fred here?

B : Do you know why Fred isn't here?

A : What is it?

B : Do you know what it is?

A : Who's Mr. Samson?

B : Do you know who Mr. Samson is?

A : Do you know what's going on in Marketing?

B : The director was fired yesterday.

A : Do you know where the report from last quarter is?

B : I believe Jason has it.


- 35 - - 36 - Lesson 4

A : Do you know why the report isn't in the filing cabinet?

B : Jason was using it for his review.

A : Do you know what market fluctuation is?

B : Yes, it is up and down in the market.

A : Do you know who Bill Gates is?

B : Of course I do. He is the wealthiest man in the world.

1. Asking about a meeting (How)

2. location of Jason's new office (Where)

3. the reason Jason is not in his office (Why)

4. Promise Keepers? (What)

5. Mike Myers (Who)

B : When is Mr. Johnson coming back?

A : Do you know when Mr. Johnson is coming back?

B : How did they do?

A : Do you know how they did?

B : Who was right?

A : Do you know who was right?

B : Whose story would I believe?

A : Do you know whose story I would believe?

B : Which companies are building in Mexico?

A : Do you know which companies are building in Mexico?

A : When is Mr. Johnson coming back?

B : ________________________________________?

A : How did they do?

B : ________________________?

A : Who was right?

B : _________________________?

A : Whose story would I believe?

B : _______________________________________?

A : Which companies are building in Mexico?

B : __________________________________________________?

A : Do you know when Mr. Johnson is coming back?

B : I think he will be out all day.


B : I think the manager had a connection.


B : I think they both were wrong.


- 37 - - 38 - Lesson 4


B : If I were you, I would believe Jessie. She never lies.


B : I heard J motor and A Construction are building their plants there now.

A : Do you know when Mr. Johnson coming back?

B : ______________________________.


B : I think the manager ________________.


B : I think ____________________.


B : ______________________________ Jessie. She __________.


B : I heard J motor and A Construction _____________________________.

1. when / Adam / from his vacation

2. how / Jessie / meet Mr. Brown

3. whose report / correct

4. whose offer / Mr. Jin/accept

5. building / Incheon

Lesson 5 Market Environment

- 39 - - 40 - Lesson 5

시장으로 들어오다Jump into the market: .

강점Strength = strong points:

약점Weakness =weak points:

How so? = how come? = why?

A : How is manufacturing market in Korea?

B : It is rather challenging.

A : How so?

B : Chinese manufacturers are really jumping into the market.

A : What is their strength?

B : It is cheap labor, of course.

A : What is their weakness?

B : I have to say lower quality.

A : How is manufacturing market in Korea?

B : It is ____________________.

A : How so?

B : Chinese manufacturers are really _________________________.

A : What is their strength?

B : ______________________________.

A : What is their weakness?

B : _____________________________.

B : How is manufacturing market in Korea?

A : It is rather challenging.

B : How so?

A : Chinese manufacturers are really jumping into the market.

B : What is their strength?

A : It is cheap labor, of course.

B : What is their weakness?

A : I have to say lower quality.

B : (manufacturing market/Korea) ____________________________?

A : It is rather challenging.

B : __________?

A : Chinese manufacturers are really jumping into the market.

B : (strength)______________________?

A : It is cheap labor, of course.

B : (weakness) ______________________?

A : I have to say lower quality.

Asking about markets in certain region.

Retail market / Asia

Construction market / US

Currency market / Japan


- 41 - - 42 - Lesson 5

공장Manufacturing plant = factory :

하기 위해서In order to :~

임금Labor cost :

작전 계획Strategy=plan : ,

품질관리Quality control :

솔직히 말하자면To tell you the truth :

A : What's your strategy against cheap Chinese labor cost?

B : We also have a manufacturing plant in China in order to cut

the labor cost.

A : I see. Your price may be competitive. But is it really enough?

B : Of course not. We will never be cheaper.

A : I didn't think so. Then what?

B : We are actually working to get totally opposite image.

We are more focused on product image.

A : What's your strategy against cheap Chinese labor cost?

B : (Manufacturing plant/China) _____________ in China ______________.

A : I see. Your price may be competitive. But is it really enough?

B : Of course not. We will never be cheaper.

A : I didn't think so. Then what?

B : _____________________________________ totally opposite image.

We are ________________________________.

A : Tell me more about it.

B : We recently changed packaging.

We are also spending tremendous amount on advertising.

A : I think that is a great plan. How do you manage price reduction,

new packaging, and more on advertising?

B : To tell you the truth, that was not easy.

We somehow manage to make bigger margin by reducing the

production cost.

A : How did you reduce the production cost without affecting quality?

B : Changing production location from Korea to China really helped.

A : Tell me more about it.

B : We recently changed packaging.

We are also (advertising) ___________________________________.

A : I think that is a great plan. How do you manage price reduction,


B : ________________________, that was not easy.

(bigger margin / the production cost) _____________________________.

A : How did you reduce the production cost without affecting quality?

B : __________________________ Korea ___ China ______________.

B : What's your strategy against cheap Chinese labor cost?

A : We also have a manufacturing plant in China in order to cut the

labor cost.

B : I see. Your price may be competitive. But is it really enough?


- 43 - - 44 - Lesson 5

A : Of course not. We will never be cheaper.

B : I didn't think so. Then what?

A : We are actually working to get totally opposite image.


B : (cheap Chinese labor cost)_____________________________________?

A : We also have a manufacturing plant in China in order to cut the

labor cost.

B : __________. Your price may be competitive.

But is _________________?

A : Of course not. We will never be cheaper.

B : ______________________. Then what?

A : We are actually working to get totally opposite image.


B : Tell me more about it.

A : We recently changed packaging.


B : I think that is a great plan. How do you manage price reduction,


A : To tell you the truth, that was not easy.


production cost.

B : How did you reduce the production cost without affecting quality?

A : Changing production location from Korea to China really helped.

B : Tell me _____________________.

A : We recently changed packaging.


B : I think ____________________. ____________________ price reduction,


A : To tell you the truth, that was not easy.


production cost.

B : How did you _______________________without __________________?

A : Changing production location from Korea to China really helped.

What did they do to improve product image?

Change/packaging

Spend more/ advertising

Focus/quality control

What did they do to reduce production cost?

Change/production location

Why do so many companies worry about Chinese companies?

소비자 시장Retail market :

중요한 주요한Significant = important : ,

실업률Unemployment rate :

안정된Stable :


- 45 - - 46 - Lesson 5

A : How is Johnson Corp these days in retail market these days?

B : Sales are down a lot.

A : Any specific reason?

B : Sales are down in retail market overall due to slow economy.

A : Do you see any inflation problem?

B : No, I don't. Lucky, inflation hasn't been a problem.

A : Do you think the world economy will recover any time soon?

B : There have been signs like unemployment rate slowly getting lower.

A : How is the real estate market?

B : It has been stable.

A : How is Johnson Corp these days in retail market these days?

B : Sales _____________.

A : Any specific reason?

B : Sales are down ____________________________________

A : Do you see any inflation problem?

B : No, I don't. Lucky, ___________________________________.

A : Do you think the world economy will recover any time soon?

B : There have been signs like unemployment ______________________.

A : How is the real estate market?

B : __________________.

A : How is general spending?

B : That has been the biggest issue. Consumer confidence is low.

A : What is the reason for low consumer confidence?

B : The economy just is not showing any significant signs of recovery.

A : What are other concerns in the market?

B : Oil price is constantly going up. It recorded the highest price ever.

A : How is it affecting production cost?

B : Increase in raw material prices is a real big problem.

A : How is general spending?

B : _____________ the biggest _____. ___________________ is low.

A : What is the reason for low consumer confidence?

B : The economy just ___________________________________ recovery.

A : What are other concerns in the market?

B : Oil price ______________________. It recorded the highest price ever

last month.

A : How is affecting production cost?

B : (raw material prices)________________________.

B : How is Johnson Corp these days in retail market these days?

A : Sales are down a lot.


- 47 - - 48 - Lesson 5

B : Any specific reason?

A : Sales are down in retail market overall due to slow economy.

B : Do you see any inflation problem?

A : No, I don't. Lucky, inflation hasn't been a problem.

B : Do you think the world economy will recover any time soon?

A : There have been signs like unemployment rate slowly getting lower.

B : How is the real estate market?

A : It has been stable.

B : How is Johnson Corp ______________________________________?

A : Sales are down a lot.

B : ___________________?

A : Sales are down in retail market overall due to slow economy.

B : (inflation problem)____________________?

A : No, I don't. Lucky, inflation hasn't been a problem.

B : (the world economy)______________________________?

A : There have been signs like unemployment rate slowly getting lower.

B : (real estate market)__________________________?

A : It has been stable.

B : How is general spending?

A : That has been the biggest issue. Consumer confidence is low.

B : What is the reason for low consumer confidence?

A : The economy just is not showing any significant signs of recovery.

B : What are other concerns in the market?

A : Oil price is constantly going up. It recorded the highest price ever.

B : How is it affecting production cost?

A : Increase in raw material prices is a real big problem.

B : (general spending)__________________________?

A : That has been the biggest issue. Consumer confidence is low.

B : (reason / low consumer confidence)____________________________?

A : The economy just is not showing any significant signs of recovery.

B : (other concerns)______________________?

A : Oil price is constantly going up. It recorded the highest price ever.

B : (production cost)_______________________________?

A : Increase in raw material prices is a real big problem.

Lesson 6 Asking for price estimates

- 49 - - 50 - Lesson 6

포함하다Include : .

견적Quote = quotation

수량Quantity : number of a thing

B : Can you give me a quote on your digital camera?

A : Sure. Do you have an order number for the item?

B : Yes, it is DC 56820.

A : What's the quantity?

B : Give me a quote on 500 units, please.

A : I will send you an electronic quote within next hour.

B : Will the price include CIF?

A : Of course, it will.

B : Thank you.

B : Can you _______________________on your digital camera?

A : Sure. Do you have an order number for the item?

B : Yes, ______ DC 56820.

A : What's the quantity?

B : _____________________ 500 units, please.

A : I will send you an electronic quote within next hour.

B : ____________________ CIF?

A : Of course, it will.

B : ______________.

A : Can you give me a quote on your digital camera?

B : Sure. Do you have an order number for the item?

A : Yes, it is DC 56820.

B : What's the quantity?

A : Give me a quote on 500 units, please.

B : I will send you an electronic quote within next hour.

A : Will the price include CIF?

B : Of course, it will.

A : Thank you.

A : Can you give me a quote on your digital camera?

B : Sure. _____________________________for the item?

A : Yes, it is DC 56820.

B : (How many?=)__________________________?

A : Give me a quote on 500 units, please.

B : I _______________an electronic quote ________ next hour.

A : Will the price include CIF?

B : ___________________.

A : Thank you.

긴급히 처리하다Expedite : to rush a process .

가능한 빨리as soon as possible :

A : How long do I need to wait to get your quotes?


- 51 - - 52 - Lesson 6

B : It will take two business days.

A : Can you possibly expedite the process? I will need your quotes as

soon as possible.

B : Let me see what I can do.

A : How long do I need to wait to get your quotes?

B : ___________________two _________________.

A : Can you possibly expedite the process? I will need your quotes as

soon as possible.

B : __________________________.

B : How long do I need to wait to get our quotes?

A : It will take two business days.

B : Can you possibly expedite the process? I will need your quotes as

soon as possible.

A : Let me see what I can do.

B : ________________________________?

A : It will take two business days.

B : Can you possibly ___________________?

I will _______________________________.

A : Let me see what I can do.

운송 받을 곳Shipping destination :

창고Warehouse :

물건Merchandise :

혹시By chance :

연락처Contact information :

고객번호Customer number :

Certainly = sure

A : I need to get a quote on your camcorder.

B : Do you have your customer number?

A : No. This is our first time with your company.

B : Oh, great. I will be glad to help you with that. What company are

you calling from?

A : I am with E-Zone Inc.

B : Shipping destination would be?

A : I am calling you from New Jersey. However, the shipping needs to

be sent to our warehouse in Ohio.

B : I see. Do you have the merchandise number by chance?

A : Certainly. It's CAM 125602.

B : CAM 124502. That's Cam with automatic motion sensor.

A : Correct.

B : How many units do you need a quote on?


- 53 - - 54 - Lesson 6

A : Quote me for 500 units and 1,000 units.

B : I'll be glad to do that. Let me get your contact information and I will

get back to you within 24 business hours.

A : Perfect. Let me get you my contact information.

B : Let me get ready to get your contact information.

A : I need to get a quote on your camcorder.

B : ________________________ customer number?

A : No. This is our first time with your company.

B : Oh, great. I will _____________________________.

What company ____________________?

A : I am with E-Zone Inc.

B : ________________________?

A : I am calling you from New Jersey. However, the shipping needs to

be sent to our warehouse in Ohio.

B : I see. (merchandise number)_________________________ by chance?

A : Certainly. It's CAM 125602.

B : CAM 124502. That's Cam with automatic motion sensor.

A : Correct.

B : How many ____________________________?

A : Quote me for 500 units and 1,000 units.

B : I'll be glad to do that.

_____________ and I will _______________ within 24 business hours.

A : Perfect. Let me get you my contact information.

B : Let me get ready _______________________________.

B : I need to get a quote on your camcorder.

A : Do you have your customer number?

B : No. This is our first time with your company.

A : Oh, great. I will be glad to help you with that.

What company are you calling from?

B : I am with E-Zone Inc.

A : Shipping destination would be?

B : I am calling you from New Jersey.

However, the shipping needs to be sent to our warehouse in Ohio.

A : I see. Do you have the merchandise number by chance?

B : Certainly. It's CAM 125602.

A : CAM 124502. That's Cam with automatic motion sensor.

B : Correct.

A : How many units do you need a quote on?

B : Quote me for 500 units and 1,000 units.

A : I'll be glad to do that.

Let me get your contact information and I will get back to you within

24 business hours.

B : Perfect. Let me get you my contact information.


- 55 - - 56 - Lesson 6

A : Let me get ready to get your contact information.

B : ________________________ your camcorder.

A : Do you have your customer number?

B : No. This is our ____________________________.

A : Oh, great. I will be glad to help you with that.

What company are you calling from?

B : _________ E-Zone Inc.

A : Shipping destination would be?

B : ________________ from New Jersey.

However, the shipping ________________________ in Ohio.

A : I see. Do you have the merchandise number by chance?

B : _________. It's CAM 125602.

A : CAM 124502. That's Cam with automatic motion sensor.

B : __________.

A : How many units do you need a quote on?

B : ________________500 units and 1,000 units.

A : I'll be glad to do that. Let me get your contact information

and I will get back to you within 24 business hours.

B : Perfect. ________________________________.

A : Let me get ready to get your contact information.

현재 공급자Current provider :

여태 여지까지는So far : ,

하는 것도 나쁘지 않을 것이다It won't hurt to~ : ~ .

We are willing to go extra miles

추가적으로 더 노력할 의향이 있다: .

당신의 열성에 감동하다Be sold on your willingness : .

A : I'd like to see your price quote on 200 units of HP laser jet printer.

B : I can help you with that.

A : Can you give me a quote as soon as possible?

I have to compare your price with my current provider.

B : I understand.

As I said before, we will do our best to win your business.

A : Our current supplier has been okay with us so far.

But we have been with them for a long time.

I figure it won't hurt to check the current market price.

B : Absolutely not.

If you give me a chance, I will do my best to meet your expectations.

We are pretty competitive.

Not only that, we are willing to go extra miles to reach where we

both can be happy.

A : I am sold on your willingness.

Get me the quote and we will talk more afterward.

B : Thank you.

I will send it over tomorrow and follow up after you look it over.


- 57 - - 58 - Lesson 6

A : I will wait to hear from you then.

B : Thank you. I will talk to you tomorrow.

A : I'd like to get a price quote on 200 units of HP laser jet printer.

B : ________________________.

A : Can you give me a quote as soon as possible?


B : ____________.

As I said before, ________________________________________.

A : Our current supplier has been okay with us so far.



B : Absolutely not.

_____________________, I will do my best _______________________.


Not only that, _____________ to reach where we both can be happy.

A : I am sold on your willingness.


B : Thank you.

I will _____________________ and follow up ______________________.

A : I will wait to hear from you then.

B : Thank you. ___________________________.

B : I'd like to see your price quote on 200 units of HP laser jet printer.

A : I can help you with that.

B : Can you give me a quote as soon as possible?


A : I understand.


B : Our current supplier has been okay with us so far.



A : Absolutely not.




both can be happy.

B : I am sold on your willingness.


A : Thank you.


B : I will wait to hear from you then.

A : Thank you. I will talk to you tomorrow.

B : ______________________________ on 200 units of HP laser jet printer.

A : I can help you with that.

B : Can you ___________________________________?

I ___________________________________________________.

A : I understand.



- 59 - - 60 - Lesson 6

B : __________________________________ with us so far.


I figure _______________________________________________.

A : Absolutely not.




both can be happy.

B : I am ________________________.

Get me the quote and ___________________________.

A : Thank you.


B : ____________________________ then.

A : Thank you. I will talk to you tomorrow.

Lesson 7 Delivery request

- 61 - - 62 - Lesson 7

Sure thing = You are welcome.

별문제가 없습니다You shouldn't have any problems : .

물건이 현재 창고에 있음On back stock : .

A : I will need to get these computers in by the end of October.

B : Well, it usually takes 10 working days.

So you shouldn't have any problems receiving them by then.

A : Are you absolutely sure there won't be any problems?

B : We have these computers on the back stock.

There shouldn't be any last minute surprises.

A : Okay. That is great to know. Thank you.

B : Sure thing.

A : I will need to get these computers in by the end of October.

B : Well, it (10 working days) ____________________ .

So you _________________ receiving them by then.

A : Are you absolutely sure there won't be any problems?

B : We have _________________________.

There __________________________________.

A : Okay. That is great to know. Thank you.

B : ______________.

B : I will need to get these computers in by the end of October.

A : Well, it usually takes 10 working days.


B : Are you absolutely sure there won't be any problems?

A : We have these computers on the back stock.


B : Okay. That is great to know. Thank you.

A : Sure thing.

B : I will ____________________________________ by the end of October.

A : Well, it usually takes 10 working days.


B : _______________________ there won't be ____________?

A : We have these computers on the back stock.


B : Okay. _____________________. Thank you.

A : Sure thing.

A : I will need my order to be rushed by the middle of October.

B : Well, I am afraid that it won't be feasible.

A : Then when can you fill the order?

B : It takes 10 business days.

Since there is a long Thanksgiving holiday coming, you must take

that into consideration as well.

A : I see. Can you meet the order right after the Thanksgiving holiday?

B : There will be many people taking additional time off around


- 63 - - 64 - Lesson 7

the holiday week.

Therefore, production will be a little slower than usual.

A : Then when can I have my order in?

B : Due to the circumstance, additional week is required.

A : Okay, in that case, I will have to look into other options.

B : We still want your business.

Let me see what I can do and I will get back to you by tomorrow

morning.

A : Let's do that.

B : Thanks. I will talk to you tomorrow, then.

인 것이 유감스럽다I am afraid that~ : ~ .

가능한Feasible = possible :

를 고려하다Take into consideration : ~ .

추석 연휴Thanksgiving holiday :

마찬가지로As well :

생산Production :

상황 때문에Due to the circumstance :


B : Well, I am afraid that it won't be feasible.


B : It takes 10 business days. Since there is a long Thanksgiving holiday

coming, you must take that into consideration as well.


B : There will be many people taking additional time off around the

holiday week.



B : Due to the circumstance, an additional week is required.


B : We still want your business. Let me see what I can do and I will get

back to you by tomorrow morning.

A : Let's do that.

B : Thanks. I will talk to you tomorrow, then.


B : Well, _______________________________.


B : It takes 10 business days.

_______________________ coming, you ___________________ as well.


B : _________________ taking _______________ around the holiday week.

Therefore, production ________________________ slower than usual.


B : ______________________, additional week is required.


- 65 - - 66 - Lesson 7


B : We still want your business.

____________________ and I will ___________ by tomorrow morning.

A : Let's do that.

B : Thanks. _________________________, then.

B : I will need my order to be rushed by the middle of October.

A : Well, I am afraid that it won't be feasible.

B : Then when can you fill the order?

A : It takes 10 business days.

Since there is a long Thanksgiving holiday coming, you must take

that into consideration as well.

B : I see. Can you meet the order right after the Thanksgiving holiday?

A : There will be many people taking additional time off around the

holiday week.


B : Then when can I have my order in?

A : Due to the circumstance, an additional week is required.

B : Okay, in that case, I will have to look into other options.

A : We still want your business.

Let me see what I can do and I will get back to you by tomorrow

morning.

B : Let's do that.

A : Thanks. I will talk to you tomorrow, then.

B : I will _____________________________ the middle of October.

A : Well, I am afraid that it won't be feasible.

B : Then when _____________________r?

A : It takes 10 business days. Since there is a long Thanksgiving

holiday coming, you must take that into consideration as well.

B : I see. ______________________ right after the Thanksgiving holiday?

A : There will be many people taking additional time off around the

holiday week.


B : Then when ______________________?

A : Due to the circumstance, an additional week is required.

B : Okay, _____________, I will ___________________________.

A : We still want your business. Let me see what I can do and I will get

back to you by tomorrow morning.

B : _________________.

A : Thanks. I will talk to you tomorrow, then.

Lesson 8 Shipping terms

- 67 - - 68 - Lesson 8

C.I.F. : Cost of insurance, and freight

착불F.O.B. : Free on board

F.O.D. : Free on delivery

를 줄인 말이다Stand for : ~ .

운송Freight :

물건을 보낼 때Board :

A : What does C.I.F. stand for?

B : It stands for cost of insurance and freight.

A : What does that mean?

B : C.I.F. is total cost of shipping when you are sending products to

buyer.

It includes costs of shipping, insurance, and packaging.

A : What does C.I.F. stand for?

B : It _______________________________________.


B : C.I.F. is ________________ when you are sending products to buyer.

It includes _____________________________ and packaging.

B : What does C.I.F. stand for?

A : It stands for cost of insurance and freight.

B : What does that mean?

A : C.I.F. is total cost of shipping when you are sending products to

buyer.


B : What __________________?

A : It stands for cost of insurance and freight.

B : _______________________?

A : C.I.F. is total cost of shipping when you are sending products to

buyer.


A : What does F.O.B. stand for?

B : It stands for free on board.


B : You don't pay for the shipping when you are sending it off.

A : Does that mean a seller doesn't pay for shipping?

B : That's correct.

A buyer pays for shipping when he receives the products.

A : What does F.O.B. stand for?

B : ________________________.


B : You don't pay _______________________________.

A : Does that mean a seller doesn't pay for shipping?

B : That's correct. A buyer _________________________________.


- 69 - - 70 - Lesson 8

B : What does F.O.B. stand for?

A : It stands for free on board.

B : What does that mean?

A : You don't pay for the shipping when you are sending it off.

B : Does that mean a seller doesn't pay for shipping?

A : That's correct.


B : What _________________________?

A : It stands for free on board.

B : _______________________?

A : You don't pay for the shipping when you are sending it off.

B : Does that mean ____________ doesn't ________________?

A : That's correct.


A : What does F.O.D. stand for?

B : It stands for free on delivery.

A : Simple English, please.

B : Receiver doesn't pay for shipping. The receiver means buyer here.

A : Then who pays for shipping?

B : Seller pays for the shipping when he sends it out, of course.

A : What does F.O.D. stand for?

B : It __________________________.

A : Simple English, please.

B : _________________________ shipping. The receiver ________________.

A : Then who pays for shipping?

B : Seller _________________________________, of course.

B : What does F.O.D. stand for?

A : It stands for free on delivery.

B : Simple English, please.

A : Receiver doesn't pay for shipping. The receiver means buyer here.

B : Then who pays for shipping?

A : Seller pays for the shipping when he sends it out, of course.

B : (F.O.D.)_________________________?

A : It stands for free on delivery.

B : ____________________, please.

A : Receiver doesn't pay for shipping. The receiver means buyer here.

B : Then who _____________________?

A : Seller pays for the shipping when he sends it out, of course.


- 71 - - 72 - Lesson 8

Let me get this straight = Let me see if I understand

내가 이해하고 있는지 확인할 때.

도움이 되는Beneficial = helpful :

항상 그런 것은 아니야Not necessarily = Not always : .

I get it. = I understand.

포함하다Include : .

A : Let me get this straight.

Under F.O.B.(free on board), buyer pays for shipping.

B : Correct.

A : And under F.O.D. (free on delivery), seller pays for shipping.

B : Right.

A : C.I.F. stands for costs of insurance and freight.

It is total cost of shipping that includes delivery charge and insurance.

B : Yes, it is.

A : Then, when I buy something, I should always choose F.O.D.

since I don't have to pay for a shipping charge.

B : Not necessarily. Some sellers choose F.O.B. to set their sales price

at the minimum amount.

A : Now I get it.

A : Let me get this straight.

Under F.O.B.(free on board), buyer pays for shipping.

B :_______________.

A : And under F.O.D. (free on delivery), seller pays for shipping.

B : _____.

A : C.I.F. stands for costs of insurance and freight. It is total cost of

shipping that includes delivery charge and insurance.

B : Yes, _____.

A : Then, when I buy something, I should always choose F.O.D.


B : __________. Some sellers choose F.O.B. ________________________

A : Now I get it.

B : Let me get this straight. Under F.O.B.(free on board),

buyer pays for shipping.

A : Correct.

B : And under F.O.D. (free on delivery), seller pays for shipping.

A : Right.

B : C.I.F. stands for costs of insurance and freight.

It is total cost of shipping that includes delivery charge and insurance.

A : Yes, it is.

B : Then, when I buy something, I should always choose F.O.D.


A : Not necessarily. Some sellers choose F.O.B. to set their sales price


B: Now I get it.


- 73 - - 74 - Lesson 8

B : Let me _________________.

Under F.O.B.(_____________), __________ for shipping.

A : Correct.

B : And under F.O.D. (________________), ________________________.

A : Right.

B : C.I.F. ____________________________________.

It is ____________ of shipping that _____________________________.

A : Yes, it is.

B : Then, when I buy something, I ________________________

since __________________ for a shipping charge.

A : Not necessarily. Some sellers choose F.O.B. to set their sales price


B : Now __________.

Lesson 9 Business Referral

- 75 - - 76 - Lesson 9

하는 중In the process of : ~

내 권한 밖의 일이므로Beyond my authority :

소개하다Refer : . n. referral v. referred

네게 먼저 소식을 주다give you head up : .

You scratch my back, I scratch yours. (idiom) :

나에게 도움을 주면 나도 보답을 한다" ."→

사업상 관계를 맺다Establish business relations : .

경장비Light industrial products :

Appreciate you = thank you.

Don't mention it : You are welcome

I am fully aware of it = I know it well

That's more than I can possibly ask for = That's really great

Indeed = right

A : We are in the process of searching for a new supplier for light

industrial products.

Why don't you check into it?

B : I really appreciate you for giving me the information.

A : I am grateful for you introducing me to Mr. Jenkin.

B : Oh, you are welcome. It was my pleasure.

A : I got to establish business relations with him.

B : I am glad that it worked out.

A : We are in the process of searching for a new supplier for light



B : I really ________________________________.

A : I am grateful for you introducing me to Mr. Jenkin.

B : Oh, _________________. It _____________________.

A : I got to establish business relations with him.

B : I am _____________________.

A : I want to repay for the favor.

There is no guarantee since choosing a new supplier is

beyond my authority.

B : I am fully aware of that.

I just want to thank you for your consideration.

A : I just wanted to give you heads up.

B : Hey, that's more than I can possibly ask for.

So what's my next move?

A : I will give you contact information for Purchasing Manager.

Just tell him that I referred you.

B : Thank you so much.

A : Don't mention it. You scratch my back, I scratch yours.

B : Indeed.

A : I want to repay for the favor.

There is no guarantee since choosing a new supplier is beyond

my authority.

B : ________________________.


- 77 - - 78 - Lesson 9

I just want to ________________________________.

A : I just wanted to give you heads up.

B : Hey, ________________________________. So ___________________?

A : I will give you a contact information for Purchasing Manager.


B : ________________________.

A : Don't mention it. You scratch my back, I scratch yours.

B : ___________.

B : We are in the process of searching for a new supplier for light



A : I really appreciate for giving me the information.

B : I am grateful for you introducing me to Mr. Jenkin.

A : Oh, you are welcome.

B : I got to establish business relations with him.

A : I am glad that it worked out.

B : ___________________ for a new supplier for light industrial products.

Why don't ______________________?

A : I really appreciate for giving me the information.

B : I ___________________________________ to Mr. Jenkin.

A : Oh, you are welcome.

B : I got to _____________________________________ with him.

A : I am glad that it worked out.

B : I want to repay the favor.

There is no guarantee since choosing a new supplier is beyond

my authority.

A : I am fully aware of that.


B : I just wanted to give heads up.

A : Hey, that's more than I can possibly ask for.


B : I will give you contact information for Purchasing Manager.


A : Thank you so much.

B : Don't mention it. You scratch my back, I scratch yours.

A : That's the only way.

B : ______________________ the favor.

There is _________________since _________________.

A : I am fully aware of that.


B : I just wanted to ______________________.

A : Hey, that's more than I can possibly ask for.



- 79 - - 80 - Lesson 9

B : I will give ____________________________________

Just tell him that __________________.

A : Thank you so much.

B : ___________________. You scratch ___________________________.

A : Indeed.

Lesson 10 Asking for business possibility

- 81 - - 82 - Lesson 10

We are considering = We are thinking about

우리는 을 고려하는 중이다~ .

Indeed = for sure

Explore = check out

하는 중In the process of~ = in the middle of~ : ~

평판Reputation :

사업의 범위Range of business :

비서Assistant :

나갈 때 나가면서On your way our : ,

과정에 관해 알려주다 보고하다Keep you posted : . .

A : Thank you for coming. How was your trip down here?

B : Traffic was a little heavy, but it is expected in a big city like Seoul.

A : Indeed. So, what is your agenda for our meeting today?

B : The main purpose of my present visit here is to explore the

possibility of our business relations.

A : I am aware of great reputation of your firm in the market.

B : In my understanding, you are in the process of searching for

a working partner in Asian market.

A : I am impressed. In fact, we are considering a few possibilities.

B : We are greatly interested in establishing regular business relations

with you.

A : If all the terms are favorable for both of us, we will be glad to enter

into direct business relations with you as well.

B : I will do everything in my power to make that happen.

A : Thank you for coming. How was your trip down here?

B : Traffic _______________, but _________________________ like Seoul.

A : Indeed. So, what is your agenda for our meeting today?

B : ________________ of my present visit here is ____________________.

A : I am aware of great reputation of your firm in the market.

B : _______________, you are ________________________ in Asia market.

A : I am impressed. In fact, we are considering a few possibilities.

B : _____________________ in _____________________________ with you.

A : If all the terms are favorable for both of us, we will be glad to enter


B : I will _______________________________________.

B : Thank you for coming. How was your trip down here?

A : Traffic was a little heavy, but it is expected in a big city like Seoul.

B : Indeed. So, what is your agenda for our meeting today?

A : The main purpose of my present visit here is to explore the


B : I am aware of great reputation of your firm in the market.

A : In my understanding, you are in the process of searching for


B : I am impressed. In fact, we are considering a few possibilities.

A : We are greatly interested in establishing regular business relations


- 83 - - 84 - Lesson 10

with you.

B : If all the terms are favorable for both of us, we will be glad to enter


A : I will do everything in my power to make that happen.

B : Thanks _____________________. _________________ down here?

A : Traffic was a little heavy, but it is expected in a big city like Seoul.

B : Indeed. So, (your agenda)____________________________?

A : The main purpose of my present visit here is to explore the


B : (aware) __________________________________ the market.

A : In my understanding, you are in the process of searching for


B : _________________. In fact, we are _____________________________.

A : We are greatly interested in establishing regular business relations

with you.

B : (if/all the terms) _______________________, we will ________________

into _________________________ with you as well.

A : I will do everything in my power to make that happen.

I will do everything in my power to make that happen.

to have the order in on time.

help you get the business.

A : Can you finish my order by the end of February?

B : _______________________________________________

A : Can you help me to have a meeting with Johnson & Smith?

B : ____________________________________________

A : I really want to get the business from Simpson.

B : ____________________________________________.

A : So what's our next step?

B : I'd like to have some information about your usual terms.

A : I can have my assistant get you all the information needed.

B : And I also need information about your range of business and

expectations in Asia market.

A : My assistant can help you with all the information you need.

B : I will draw out my proposal and plans, then, we can have another

meeting set up.

A : That sounds great.

I will introduce you to my assistant on your way out.

B : Thank you for everything.

I will keep you posted every step of the way.

A : So what's our next step?

B : (usual terms) ___________________________________________.

A : I can have my assistant get you all the information needed.

B : (range of business and expectations) _____________________.

A : My assistant will also help you with that.


- 85 - - 86 - Lesson 10

B : _______________________ and plans, then, we can ________________.

A : That sounds great.


B : __________________. I will keep you posted every step of the way.

B : So what's our next step?

A : I'd like to have some information about your usual terms.

B : I can have my assistant get you all the information needed.

A : And I also need information about your range of business and

expectations in Asia market.

B : My assistant will also help you with that.

A : I will draw out my proposal and plans, then, we can have another

meeting set up.

B : That sounds great.


A : Thank you for everything.


B : So (next step)________________________________________?

A : I'd like to have some information about your usual terms.

B : (my assistant/get you all the information) _______________________.

A : And I also need information about your range of business

and expectations in Asia market.

B : (my assistant/help you) ________________________________.

A : I will draw out my proposal and plans, then, we can have another

meeting set up.

B : (sound) __________. I will introduce _____________________________.

A : Thank you for everything.


I'd like to enter business relations with you if you terms are

(acceptable / reasonable)

A : What' the agenda for our meeting today?

B : ______________________________________________________.

A : What's possibility do you see between our firms?

B : _____________________________________________________.

Conversational grammar : Negative/affirmative tag questions

B : The meeting hasn't started yet.

A : The meeting hasn't started yet, has it?

B : You are new to the company.

A : You are new to the company, aren't you?

B : Susan is out of the office.

A : Susan is out of the office, isn't she?

B : You were on vacation last week.

A : You were on vacation last week, weren't you?

B : You are with H motors.


- 87 - - 88 - Lesson 10

A : You are with H motors, aren't you?

A : The meeting hasn't started yet.

B : ____________________________________?

A : You are new to the company.

B : ______________________________________?

A : Susan is out of the office.

B : _____________________________________?

A : You were on vacation last week.

B : __________________________________________?

A : You are with H motors.

B : _________________________________?

B : Will you attend the meeting?

A : The meeting hasn't stated yet, has it?

B : Hi, my name is Jung Lee.

A : You are new to the company, aren't you?

B : Susan will have to sign off on this.

A : Susan is out of the office, isn't she?

B : I am so behind my work.

A : You were on vacation last week, weren't you?

B : Hi, my name is Jung Lee.

A : You are with H motors, aren't you?

A : Will you attend the meeting?

B : _____________________________________?

A : Hi, my name is Jung Lee.

B : ______________________________________?

A : Susan will have to sign off on this.

B : _____________________________________?

A : I am so behind my work.

B : __________________________________________?

A : Hi, my name is Jung Lee.

B : ________________________________?

B : I've always been honest with you.

A : I've always been honest with you, haven't I?

B : You couldn't call me back later.

A : You couldn't call me back later, could you?

B : He shouldn't have called her back.

A : He shouldn't have called her back, should he?

B : Nobody told the workmen about the survey.


- 89 - - 90 - Lesson 10

A : Nobody told the workmen about the survey, did anybody?

B : Nothing's gone wrong.

A : Nothing's gone wrong, has it?

A : I've always been honest with you.

B : I've always been honest with you, haven't I?

A : You couldn't call me back later.

B : You couldn't call me back later, could you?

A : He shouldn't have called her back.

B : He shouldn't have called her back, should he?

A : Nobody told the workmen about the survey.

B : Nobody told the workmen about the survey, did anybody?

A : Nothing's gone wrong.

B : Nothing's gone wrong, has it?

B : Are you serious about the news?

A : I've always been honest with you, haven't I?

B : I called you when you were in a meeting.

A : You couldn't call me back later, could you?

B : He is accepting that terrible deal.

A : He shouldn't have called her back, should he?

B : The workmen didn't come earlier.

A : Nobody told the workmen about the survey, did anybody?

B : I just finished that meeting.

A : Nothing's gone wrong, has it?

A : Are you serious about the news?

B : (honest) ______________________________?

A : I called you when you were in a meeting.

B : _______________________________________?

A : He is accepting that terrible deal.

B : ___________________________________________?

A : The workmen didn't come earlier.

B : ___________________________________________________?

A : I just finished that meeting.

B : __________________________________?

Lesson 11 Business trip 1

- 91 - - 92 - Lesson 11

신고하다Declare : .

다음 단계로 가도 됩니다You may proceed : .

서류Documents :

서류가방Briefcase :

상업용 물품Commercial items :

농산물Agricultural items :

최고 최대한At the most : ,

세관 세관 검사Customs : /

무제한 국내 사용Unlimited domestic coverage :

A : Good morning, sir. Can I see your passport?

B : Here it is.

A : What is the purpose of your trip, sir?

B : I am here on business.

A : How long do you plan on staying here in the United States?

B : I will stay here 15 days at the most.

A : Are you carrying any commercial or agricultural items?

B : No, just some documents and personal things for the trip.

A : You are all set. You may proceed to customs now.

It is over to your right.

B : Thank you.

A : Good morning, sir. Can I see your passport?

B : _____________.

A : What is the purpose of your trip, sir?

B : _____________________.

A : How long do you plan on staying here in the United States?

B : ________________ 15 days ___________.

A : Are you carrying any commercial or agricultural items?

B : No, ________________________________________for the trip.

A : You are all set. You may proceed to customs now. It is over to your

right.

B : _________.

A : Do you have anything to declare?

B : Not really. I have a bottle of scotch, two cartoons of cigarettes and

some presents I brought from Korea.

A : What is the dollar value of the presents?

B : I think it is about $200.

A : Are you carrying any foods, plats, seeds, or any material of nature?

B : No, I don't.

A : And what do you have in your suitcase?

B : Just some papers for work, clothes and personal hygiene things for

my private use.

A : Could you open your suitcase, please?

B : Certainly.


- 93 - - 94 - Lesson 11

A : Okay. Thank you. You may go now. Have a nice trip.

B : Thank you. Have a good day.

A : Do you have anything to declare?

B : __________. I have ____________________________________________.

A : What is the dollar value of the presents?

B : ___________________ $200.

A : Are you carrying any foods, plats, seeds, or any material of nature?

B : ___________.

A : And what do you have in your suitcase?

B : (papers / clothes / personal hygiene things) _____________________.

A : Could you open your suitcase, please?

B : _________.

A : Okay. Thank you. You may go now. Have a nice trip.

B : ___________. __________________________.

A : Yes, sir. How may I help you?

B : Hi, I have a reservation at the Marriot Hotel in downtown.

What will be the best way to get there from the airport?

A : There is an airport limousine into the city.

Marriot also has regular pick up for their guests.

Of course, you can always take a taxi.

B : Where can catch the hotel shuttle bus?

A : Once you go outside the airport, you will see the sign for hotel

shuttles on your left hand side.

B : Great.

One more thing, how long will it take to get downtown at this time?

A : Of course, it all depends on the traffic.

At this time of the day, it should take about 45 minutes.

B : Thank you so much for your help.

A : Yes, sir. How may I help you?

B : Hi, I have __________________ at the Marriot Hotel ___________.

What will _____________________________from the airport?

A : There is an airport limousine into the city.

Marriot also has regular pick up for their guests.

Of course, you can always take a taxi.

B : (hotel shuttle bus)________________________?

A : Once you go outside the airport, you will see the sign for hotel

shuttles on your left hand side.

B : Great. ______________, how long ____________________ at this time?

A : Of course, it all depends on the traffic. At this time of the day,

it should take about 45 minutes.

B : _______________________________.

A : How may I help you?

B : I need to get roaming for my phone while I am staying here.


- 95 - - 96 - Lesson 11

A : Certainly. Let me see your phone.

B : Here it is.

A : How long do you need the roaming service?

B : I will stay here for a week to fifteen days at the most.

A : I will set you up for 15 days.

If you don't need service, we can always disconnect it.

B : That sounds good.

A : How may I help you?

B : I need to ________________________________________________.

A : Certainly. Let me see your phone.

B : __________.

A : How long do you need the roaming service?

B : (7~15 days) ___________________________________________.

A : I will set you up for 15 days. If you don't need service, we can

always disconnect it.

B : ________________.

A : What will be other country you would make phone calls to?

B : Korea. Can I also receive calls from Korea?

A : Sure. I just need to let you know that you will get charged the same

amount for incoming and outgoing calls.

B : That's fine. How much is the charge?

A : Here is the price schedule.

What part of New York are you going to stay?

B : I will stay in downtown.

However, I need unlimited domestic coverage.

A : Let me have you fill this form, please.

B : Sure.

A : What will be other country you would make phone calls to?

B : Korea. ________________________ from Korea?

A : Sure. I just need to let you know that you will get charged the same

amount for incoming and outgoing calls.

B : ___________. _____________________?

A : Here is the price schedule.

What part of New York are you going to stay?

B : ____________ in downtown.

However, __________________________________.

A : Let me have you fill out this form, please.

B : _____.

A : Good afternoon, sir.

B : Hello. I am checking in.

A : Did you have a reservation, sir?

B : I sure did. It should be under John Lee.


- 97 - - 98 - Lesson 11

A : Yes, we have your reservation. It is a single room.

You will be staying with us for five days.

B : That's correct.

A : I need you to fill out this guest card. How will you be paying?

B : That will be American Express.

A : Thank you, sir. Your room is 2056 on 20th floor.

Would you need help to carry your bag up?

B : I am okay. I have only one suitcase and one briefcase.

A : Mr. Lee. Here is your key. Enjoy your stay.

B : Thank you.


B : Hello. ________________.

A : Did you have a reservation, sir?

B : __________. __________________ John Lee.

A : Yes, we have your reservation. It is a single room.

You will be staying with us for five days.

B : ______________.

A : I need you to fill out this guest card. How will you be paying?

B : __________________ American Express.

A : Thank you, sir. Your room is 2056 on 20th floor.

Would you need help to carry your bag up?

B : ____________. __________________ one suitcase and one briefcase.

A : Mr. Lee. Here is your key. Enjoy your stay.

B : ______________.


B : Hello. I need a room for tonight.

A : Did you have a reservation?

B : No, I didn't. Do you have anything available?

A : Let me check. For how many guests?

B : Only me.

A : I have a non-smoking room with double beds and a smoking room

with a single bed.

B : I really prefer non-smoking.

Is there any difference in rates between single and double beds?

A : Not for these rooms. If I have a deluxe single, it is usually more.

B : Okay, let me get non-smoking with double beds.


B : Hello. I _____________________________.

A : Did you have a reservation?

B : No, I didn't. ______________________________?

A : Let me check. For how many guests?

B : ________.


- 99 - - 100 - Lesson 11

A : I have a non-smoking room with double beds and a smoking room

with a single bed.

B : (non-smoking) __________. _________________________ between

single and double beds?

A : Not for these rooms. If I have a deluxe single, it is usually more.

B : Okay, _______________________ with double beds.

A : Alright. Is it only for tonight?

B : Actually, if it is available, I would like to stay for three nights.

A : That room is available for three nights.

B : Let's go ahead and do that.

A : If I can have you fill out this guest form, please.

B : Here it is.

A : Thank you. How will you be paying? Cash or credit?

B : It will be credit.

A : Very well, sir. Your room is 2056 on 20th floor.

Will you need help with your bags?

B : Please.

A : He will take you up to your room. Enjoy your stay.

B : Thank you.

A : Alright. Is it only for tonight?

B : (for three nights) ________________________________.

A : That room is available for three nights.

B : __________________________________.

A : If I can have you fill out this guest form, please.

B : _____________.

A : Thank you. How will you be paying? Cash or credit?

B : (credit)___________________________.

A : Very well, sir. Your room is 2056 on 20th floor.

Will you need help with your bags?

B : _________.

A : He will take you up to your room. Enjoy your stay.

B : _____________________.


- 101 - - 102 - Lesson 12

모닝콜Wakeup call :

알겠습니다Got it : .

예약하다Make a reservation : .

A : Front desk.

B : Hi, I am calling from Room 2056.

I'd like a wakeup call tomorrow, please.

A : What time?

B : I need it at 6:30 tomorrow morning. Thanks.

A : Housekeeping.

B : I am calling from Room 2056.

I have a lot of documents here that I don't want to be touched.

Please, make sure no one comes in here, please.

A : Don't you want your room clean?

B : No. As I said, I have a lot of paper work here.

I will call for housekeeping when I need it.

Until then, I don't want anyone to come in.

A : Okay, I will take care of that.

Just call us for shampoo or clean towels if you need it.

B : I will do that. Thanks.

A : Front desk.

B : Hi, (Room 2056) ______________________.

(wakeup call) ____________________________.

A : What time?

B : (6:30 am) _______________________________. Thanks.

A : Housekeeping.

B : (Room 2056) _______________________________.

(documents) _________________. Please, (no one) ______________.

A : Don't you want your room clean?

B : No. __________, (paper work) ______________________.

(will call) _________________. __________, I don't _________________.

A : Okay, I will take care of that. Just call us for shampoo or clean

towels if you need it.

B : ____________. ____________

A : Thank you for calling Hilton in Manhattan. How may I help you?

B : I need to make a reservation, please.

A : Certainly. What days do you need a reservation for?

B : I will arrive on August 1.

A : How many rooms?

B : I just need one.


- 103 - - 104 - Lesson 12

A : How many people will be staying with you?

B : There is only me.

A : Smoking preference?

B : Nonsmoking, please.

A : How many days?

B : I need a room for four nights.

A : What is the name that you need a reservation under?

B : John Hwang. The last name spells H-W-A-N-G.

A : Can I have your credit card information to confirm your room?

B : It is a Master Card. The number is 123497500132.

A : Expiration?

B : It expires November of 2011.

A : Let me get your reservation number. Are you ready to write it down?

B : I am ready.

A : It is 0013457.

B : Got it.

A : Thank you for choosing Hilton, Mr. Hwang.

We will see you on August 1.

B : Thanks a lot.

A : Thank you for calling Hilton in Manhattan. How may I help you?

B : __________________________________.

A : Certainly. What days do you need a reservation for?

B : __________________________on August 1.

A : How many rooms?

B : (one)_____________________..

A : How many people will be staying with you?

B : _____________________.

A : Smoking preference?

B : _________________, please.

A : How many days?

B : (four nights) ___________________________.

A : What is the name that you need a reservation under?

B : John Hwang. (last name) _______________________________.

A : Can I have your credit card information to confirm your room?

B : ___________ a Master Card. ___________________ is 123497500132.

A : Expiration?

B : (November of 2011)__________________________.

A : Let me get your reservation number. Are you ready to write it down?

B : ____________________.

A : It is 0013457.

B : ______________.


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A : Thank you for choosing Hilton, Mr. Hwang.

We will see you on August 1.

B : ______________________.

A : Thank you for calling North American Air. How may I help you?

B : I'd like to make a reservation for John Hwang of Korean Electronics.

A : Where is your destination?

B : Actually, I already have the flight information.

I just need to see if seats are available on that flight.

A : Okay. What day?

B : It is Flight number 007 on August 16, departing JFK to Incheon,

Korea.

A : Just moment, please. Let me check. How many passengers?

B : One, please.

A : It is Flight number 007, departing from JFK at 7:30 am.

B : That's correct.

A : Yes, we still have a few seats available.

Do you want me to go ahead and make you a reservation right now?

B : Yes, please.

A : You are all set. Be sure to get to the airport two hours before the

Flight departure time.

B : I will do that. Thank you very much.

A : Thank you for calling North American Air. How may I help you?

B : _________________________ for John Hwang of Korean Electronics.

A : Where is your destination?

B : Actually, (flight information) ___________________________.

I just need to ______________________________.

A : Okay. What day?

B : ________________ 007 on August 16, __________ JFK ____________.

A : Just moment, please. Let me check. How many passengers?

B : ___________________.

A : It is Flight number 007, departing from JFK at 7:30 am.

B : (correct) __________________.

A : Yes, we still have a few seats available.

Do you want me to go ahead and make you a reservation right now?

B : _____________________.

A : You are all set.

Be sure to get to the airport two hours before the Flight departure time.

B : ____________________. ______________________________


- 107 - - 108 - Lesson 12

진전을 보이다Making a progress : .

Good Lord = Oh my God.

알아 동감Tell me about it = I know = I agree : , .

감탄사Gosh = God = Wow :

의 복수명사Those : that that girl vs. those girls

의 복수명사These : this this apple vs. these apples

계약 위반Breach of contract :

조사하다Look into it : .

First try fill the blank without the teacher's help.

Of/up/for/with

I've got an appointment ______ them tomorrow.

We are bidding ____ two contracts.

Go wrap them ___________. (=Finish them.)

I've got copies ___ the contracts here.

B : Are you making any progress with ANC Financial?

A : I've got an appointment with them tomorrow.

B : Great. I was getting worried a little.

A : Good Lord, tell me about it.

A : Are you making any progress with ANC Financial?

B : I've got an appointment with them tomorrow.

A : Great. I was getting worried a little.

B : Good Lord, tell me about it.

B : Did you hear about the city development projects?

A : We are bidding on two contracts right now.

B : Gosh, you are fast. Good luck with them.

A : Thank you. It will be great if we win those contracts.

A : Did you hear about the city development projects?

B : We are bidding on two contracts right now.

A : Gosh, you are fast. Good luck with them.

B : Thank you. It will be great if we win those contracts.

B : New York office is still struggling to finish off the annual reports.

A : You may have to go wrap them up yourself.

B : I don't want to go to New York. I am so busy with my other work.

A : You really handle so many things. I respect you for that.

A : New York office is still struggling to finish off the annual reports.

B : You may have to go wrap them up yourself.

A : I don't want to go to New York. I am so busy with my other work.

B : You really handle so many things. I respect you for that.


- 109 - - 110 - Lesson 12

B : Isn't it a breach of contract?

A : I am not sure. But I think it is.

B : I don't want to get in trouble.

Breach of a contract is a serious matter.

A : Let's look into that. ___________________.

A : Isn't it a breach of contract?

B : I am not sure. But I think it is.

A : I don't want to get in trouble.


B : Let's look into that. ___________________.

A : Are you making any progress with ANC Financial?

B : (appointment) ___________________________.

A : Great. I was getting worried a little.

B : _____________, ___________________________.

A : Did you hear about the city development projects?

B : (two contracts) ___________________________.

A : Gosh, you are fast. Good luck with them.

B : _________________. ____________________________________

A : New York office is still struggling to finish off the annual reports.

B : (wrap) ___________________________.

A : I don't want to go to New York. I am so busy with my other work.

B : You really handle so many things.

(respect)________________________.

A : Isn't it a breach of contract?

B : I am not sure. But __________________.

A : I don't want to get in trouble.


B : ____________________.

(copy/contracts) ______________________________.


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