Pak Data Com

8/9/2019 Pak Data Com

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Pak Datacom Ltd.


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Nabeel Haider 2009-3-02-9632

S. Laraib Imtiaz 2009-3-02-9573

Nabeel Asghar 2009-3-02-9670

Faizan Ahter 2009-3-02-96!3

"aesh #$mar 2009-3-02-9669

Submited to:

Hashim Zia Jaffery

Dated: August 23, 2009

TEAM MEMBERS


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AGENDA

A. Executive summary

B. ituati!" A"a#ysis

$. %&&!rtu"ity a"d issue a"a#ysis

D. %'(ectives

E. )r!'#em !r *ssues+. Acti!" &r!grams

. +i"a"cia# &r!(ecti!"s'

H. $!"tr!#s


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Executive summary

-)i!"eer i" A/ a"d D i" )a1ista"

-/eam !f te#ec!mmu"icati!" &r!fessi!"a#s &r!vides cust!mied s!#uti!"s.

-&4t!4the4mi"ute 5u&dated6 system 'y usi"g 7e## esta'#ished- 8ate##ite 'ased 8A/ a"d- 8%&tic +i'er "et7!r1s

-)a1 Datac!ms a&&r!ach is t! &r!vide the 'est a"d i""!vative "et7!r1

s!#uti!"s !" c!r&!rate 'asis.

-)a1 Datac!m ;td. has its !7" m!"it!ri"g team acr!ss the c!u"try.


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SWOT ANALYSIS (Strength, Weaknesses, Oortunities, Threats Analysis!

/E


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EAF


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%))%/


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Oortunity an" issue analysis

Oortunities

-Ex&a"si!" i" Ba"1i"g ect!r

-r!7i"g "eed !f c!mmu"icati!" i" !rga"iati!"s

-Ex!ri"g i"ter"a# h!ri!"s

Issues

-Higher rates : ervices ex&e"sive

-De&e"de"cy !" )/$;

-De&e"de"cy !" e"d!r

Oortunity an" issue analysis


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O#$ectives

!a# +!rmu#ati!":

/he g!a# f!rmu#ati!" !f )a1 Datac!m is 'ased !" the f!##!7i"g &arameters:

- )revi!us year &erf!rma"ce

- $urre"t regi!"a# situati!"

- +uture &redicti!"

- Assig"i"g targets

- Cuarter#y revie7

/he #!"g4term g!a#s are:

- /! 'e the "!.= D ervices &r!vider i" )a1ista".

- /! attai" a &erfect 'a#a"ce 'et7ee" @ua#ity a"d c!st.

- /! ex&a"d the h!ri!" !f !ur services 'ey!"d "ati!"a# '!u"daries


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O#$ectives

)#a""i"g &r!grams

egi!"a# a"ageme"t a"d )ers!""e# Divisi!" !f )a1 Datac!m c!"tri'utes i" this regard

%"4the4(!' trai"i"g

J!' r!tati!"&ecia# assig"me"ts

*"4h!use c!urses

$!u"se#i"g

+u"cti!"a# semi"ars

e"era# ma"ageme"t c!urses


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%ro#lem or Issues

Sta&&'s ehavior

taffs 'ehavi!r s!metimes 7ith the ve"d!r &art"er c!m&a"ies is u"ethica# '!th

&r!fessi!"a##y a"d &ers!"a##y.

Lack o& Training

Due t! the u"fami#iarity 7ith high tech e@ui&me"t !f )a1Datac!m m!st !f the staff is

"!t efficie"t i" carryi"g !ut the usua# !'#igati!"s &ertai"i"g t! the te#ec!m

e@ui&me"t.-;!ss !f reve"ue-;!ss !f cust!mer satisfacti!"


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Organogram


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)n"erstan"ing the nee"s

$!m&etetive atesi"ce, the cust!mers is a7are !f the tech"!#!gy adva"ceme"ts he "!7 7a"ts 'etter

services 7ith #!7er rates. )D; u"dersta"ds this he"ce, )D; is refur'ishi"g its

"et7!r1s

After a#es u&&!rt

)D; is a7are !f the im&!rta"ce !f After4sa#es su&&!rt t! a## its c#ie"ts. 2> ? I su&&!rt.


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Action rograms

*eveloing strategies

E&&ecting change- ec!g"ii"g the difficu#ties.- Defi"i"g the &r!'#ems i" )ractica# terms.- )#a""i"g the cha"ge, 'ased !" the m!st c!mete a"d 'est @ua#ity i"f!rmati!"

!'tai"a'#e a'!ut &ast, &rese"t a"d future.- A#ter"ati"g the 'ehavi!r &atter"s a"d attitudes !f a 7h!#e c!mex !f &e!e a"d

gr!u& usua##y at the t!& a"d 7!r1i"g d!7".

Training + "eveloment

%reventive maintenance control

- /his is a t!!# f!r !rga"ii"g a"d the" c!"tr!##i"g the e@ui&me"ts i"sta##ed at

cust!mers &remises 'y a" effective )reve"tive ai"te"a"ce t! e"sure tr!u'#e free

a"d u"affected services


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Action %lan

E"suri"g a high #eve# !f satisfacti!" am!"g !ur cust!mers a"d &art"ers is a c!re

c!m&!"e"t !f 'usi"ess at )a1 Datac!m ;td.

$ust!mer a"d )art"er Ex&erie"ce 5$)E6 is a c!m&a"y47ide strategy t! i"crease

cust!mer satisfacti!" a"d im&r!ve ex&erie"ces 7ith !ur &r!ducts, &r!grams, a"d

services. /hr!ugh a""ua# surveys a"d &r!duct feed'ac1 eff!rts #i1e the $ust!mer Ex&erie"ce

*m&r!veme"t )r!gram, 7e c!"ti"ue t! #iste" a"d res&!"d t! !ur cust!mers a"d

&art"ers a"d are c!mmitted t! im&r!vi"g their ex&erie"ces 7ith us.


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ontrols

+EEDBA$F E$HA


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