Icm crm

ICM

Managing Customer Using

Customer Relation Management Application

© 2010 ICM Confidential 1

InterConnect Media

byInterConnect Media Pvt Ltd

080-26632211,26543052

ICM


Agenda

•Introduction•General Presentation on CRM•Specific to PC and service Industry•Feed Back•Further Action

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Traditional Structure

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Unified View of Customer

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Customer Services

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Customer Relation Customer Relation ManagementManagement

ICM CRM


• CRM enables organizations to efficiently organize, populate, and maintain information on all aspects of their customer relationships. • CRM provides

- integrated management of corporate information on customer accounts and contacts

- sales leads and opportunities- activities such as calls, meetings, and assigned tasks.

•CRM system also offers a graphical Dashboard to track your sales pipeline, the most successful lead sources, and the month-by-month outcomes for opportunities in the pipeline.

“Our greatest asset is the customer! Treat each customer as if they are the only one!”

ICM Core Features of CRM


•Customer Relationship Management: - Account creation and management, with any

number of Contacts associated with each Account;

- Activity history (Meetings, Calls, Tasks, Notes with optional file attachments, and Emails) is tracked for Contacts, Accounts, Leads, Opportunities and Cases;

- Tasks may be assigned to users, and automatic email notifications may optionally be sent to advise users of new tasks

•Sales Force Automation: - Summary view of upcoming Appointments, top

Opportunities, open Cases, Leads, open Tasks, assigned Bugs, sales pipeline graph, monthly calendar, and a quick contact entry facility;

- Sales Lead creation and tracking, and conversion of sales Leads into Opportunities; and

- Graphical Dashboard display of Opportunity Pipeline, Lead Sources & Outcomes.

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”



•Customer Service Tracking: - A case management system that allows users to

track customer problems and resolutions. Allows each problem to have a lifecycle of information to improve customer satisfaction; and

- Each case links to the related Account, Contacts, Notes, associated files, plus Call and Meeting activity history.

- A bug tracking system for managing bugs reported against different revisions of software.

•News Service: - An RSS news feeds module lets you select and

manage your favorite news feeds, and display them on your My RSS News Feeds screen.

“If we don’t take care of our customers, someone else will.”


Corpo Corporate Calendar: rate Calendar:

– Calendar view (by Day, Week, Month, or Year) of all corporate Activities, with an associated Task list; and

– Shared calendar for viewing other user’s calendars for avoiding scheduling conflicts.

Interface Consolidation:

– The Portal module allows administrators and users to link external web sites and web applications into the Suite user interface, enabling Suite to become a unified information interface for its users.

“The Customer is King”

ICM Benefits of CRM

ICM Why we are better at this ?


Extensive investment in tools for ad packaging, marketing/ sales process, and in sales staff selection and training

Company is focused on Sales

Goal oriented team – driven to succeedattitude & results – per our customer feedback“ It is encouraging to see so much drive and a 'can do' attitude in the two of you. To be honest, you have far exceeded my expectations in terms of ad closures“

Importance to Trust & RelationshipsWe value and maintain “Trust” and “Relationships” at all costs. As a corporate culture we strive to achieve “win/win” relationship in all our business dealings

“Wall Share Journal. Com” technology is used to aggregate media in your category making it easy to sell nationwide

‘Target’ Ad Network – Aggregate Sales

ICM About the Company ?


We can offer our proprietary search technology solution that can reach advertisers who are looking to buy in your market

The InterConnect Group was started in 2001 to develop efficient technology and sales services for advertising media packaging, distribution and sales. Our clients include NHTSA, DOT, DDS, Several media outlets including Print, Radio and Outdoor media.

Started in 2001

Current Staff – and their skills

Specialized Search Technology - Option

Narayan Swamy – President, formerly worked at Turner Broadcasting Sales Inc.Usha Swamy - VP of Finance, former VP, Professional Software ConsultantsSeshagiri Rao – General Manager, former Sales & Services Manager at HPA staff of 32 people including market research, database development, sales and support staff. They are well trained in media sales, back office research and support services.

ICM

© 2009 InterConnect Media Confidential

Thank you

M.Seshagiri Raowww.InterConnectMedia.Net

080-26632211/26543052 [email protected]

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