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DI Case Studies

Concorde Hotel Kuala LumpurD-Link Malaysia

DI Product Marketing June 2007

Service

DWL-3500AP, DWS-3024

6070022

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Concorde Hotel Kuala LumpurCurrent Scenario

• Concorde Hotel Kuala Lumpur is located in the Golden Triangle of Kuala Lumpur, the capital of Malaysia.

• This area is the city’s business centre, shopping district and major tourist attractions are within walking distance.

• Concorde Hotel had an existing wired network

• However, the hotel management wanted to provide wireless hotspots within the hotel

• The wireless access will be open to special hotel guests which provides added service especially for business clients

• The hotel management also require the solution to be easy to managed through a unified solution

Parent group HPLGroup

Type Public

Establish HPL started in 1980

HQ Singapore

Key Person Ong Beng Seng (HPL MD)

No of Hotels 22 hotels in 8 countries

Number of floors 19

Number of rooms 500

Business Lines hotelier, properties development, F&B, food distribution and retail

URL http://www.concorde.net/kl

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Concorde Hotel Kuala LumpurRequirements and Challenges

• Concorde Hotel Kuala Lumpur Requirements• Setup a secure, high speed wireless network within the hotel with minimum

disruption to the environment and guests. • Wireless network must integrate into existing legacy network with minor

customizations and be easy to setup to fit hotel requirement • Wireless AP distributed throughout the hotel must be easily managed from a

single console or device

• Challenges D-Link Face • Rollout of a large number of APs in the 19 storey hotel premise with

minimum disruption and noise to hotel guests and downtime. • To reduce disruption of hotel service and ensure the service is available, the

speed of deployment was critical • Advance planning is needed to determine the placement of the APs to

ensure coverage and signal strength is sufficient to penetrate walls into the each of the 500 guest rooms

• Hotel needed support as staff has no previous exposure to wireless technology. Hotel staff needed to be trained to support the solution.

• New solution should have minimum downtime and disruption for the hotel guests when the guest uses the service

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D-Link Malaysia Winning the Project and Solution Details

• D-Link Malaysia won the project against 3Com

• D-Link Malaysia won the project because of the following reasons: • Arrange equipment loan to Concorde Hotel to verify key features which allow the

hotel management to gain confidence in the product • Willingness to work with client to understand their requirement and recommend

the needed solution to the client • Solution recommended was better and less costly then competitor • Able to deliver and setup the solution in the time frame required by the client • D-Link local office provides a local presence and assurance to the client• Support for the customer with onsite site survey, AP planning and technical

training for the customer

• Solution Details

Model Qty Main Features/Functions that users look for

DWL-3500AP 95 Deploy 5 Wireless AP/Floor in common area .

DWS-3024 2 Wireless AP management and security with auto channel and RF management

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Key Benefits and Deployment

• Benefits Concorde Hotel now enjoy:

• Achieve project requirements to provide wireless access through minor customizations at a reasonable cost

• Wireless network provide more value added service to guests and staff within hotel premise.

• Guests can be mobile within the hotel with more flexible ways and options to access networks and resources, no longer limited by wired lines

• DWS-3024 provided control, security and management features that are key requirements to allow the hotel staff to manage AP better

DWS-3024

DWL-3500AP

DWL-3500AP

DWL-3500AP

DWL-3500AP

DWL-3500AP

DWL-3500AP

DWL-3500AP

DWL-3500AP

DWL-3500AP

DWL-3500AP

Storey 10

Storey 11

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