BUSINESS SERVICES 2018 - oliver-dev.s3 ... · business services market in cee has expanded rapidly...

READ THIS REPORT TO LEARN: § salaries for over 120 roles in the Business Services sector; § find out the investment trend in the sector; § comments on robotization and automation by companies active in the sector.

Our report contains useful information for: § business centre management staff; § new investors; § organisations supporting investments and associations of business entities; § HR divisions; § sector employees and candidates.

BUSINESS SERVICES MARKET IN CEE HAS EXPANDED RAPIDLY

OVER LAST 5 YEARS 16 % OF UNIFIED GROWTH IN CEE

16 %

CEE BUSINESS SERVICES ARE MATURING – KEY TRENDS

• Competency Growth – more advanced processes serviced in CEE Centers

• Robotic Process Automation (RPA) - implications on recruitment and employee engagement

• Human Capital development – Employee attraction & retention in a growing and maturing enviromnent

13

MA

RK

ET IN

DIC

ATO

RSMAIN MACROECONOMIC CONDITIONS IN CEE.

GDP GROWTH, UNEMPLOYMENT RATE, INFLATION.

Source: Grafton Recruitment own analysis

POLAND

HUNGARY

RATINGS

RATINGS

Key indicators 2017 2016% of GPD growth (year to year) 1,40% 2,50%inflation (y/y) 1,40% 0,80%unemployment rate 6,60% 8,20%


2017 2016Standard & Poor's BBB+/A2 stable BBB+ stableMoody A2 stable A2 negativeFitch A- stable A- stablelabor cost 20,7% 22,0%

2017 2016Standard & Poor's BBB- positive BBB-stableMoody Baa3 stable Baa3 stableFitch BBB- positive BBB-stablelabor cost 23,5% 28,5%

CZECH REPUBLIC

SLOVAKIA

RATINGS

RATINGS


Key indicators 2017 2016% of GPD growth (year to year) 3,30% 3,30%inflation (y/y) -0,20% -0,50%unemployment rate 7,00% 9,60%

2017 2016Standard & Poor's AA- AA-Moody A1 A1Fitch A+ positive A+ positivelabor cost 34,0% 34,0%

2017 2016Standard & Poor's A+ stable A+ stableMoody A2 positive A2 positiveFitch A+ stable A+ stablelabor cost 33,0% 33,0%

17

MA

RK

ET IN

DIC

ATO

RS

German French Dutch Scandinavian Italian Spanish Russian Slovak Czech Hungarian

Client Services/Sales

CSS inbound 35% 35% 70% 100% 10% 10% 10% 15% 15% 15%

CSS outbound * basic salary

25% 25% 50% 70% 10% 10% 10% 20% 20% 20%

Sales & AM 15% 15% 35% 50% 10% 10% 10% 15% 15% 15%

Finance & Accounting

P2P 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%

R2R 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%

OTC 20% 15% 25% 25% 15% 15% 10% 15% 15% 20%

Human Resources

HR Admin 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%

HR Payroll 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%

HR Recruitment 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%

IT

Technical Support 1st Line

35% 35% 70% 100% 10% 10% 10% 15% 15% 15%

Software-developer 50% 25% - - - - - - - -

Applications Support Specialist ( support)

35% 25% - - - - - - - -

System administrator 40% 15% - - - - - - - -

NOC (network operations center)

45% 25% - - - - - - - -

LANGUAGE PREMIUMS SNAPSHOT

* the table displays the % of incremental base salary growth of a candidate who already displays B2-level command of English due to B2-level command of the languages displayed in the table

** for the combination of the displayed skill and both B2-level command of English and B2-level command of other foreign language, the scarceness of the market demand doesn’t allow for a representative projection

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Thank you for reading our report. This document was built by a Team, and we would like you to know who contributed.

Joanna Wanatowicz

Regional Director Southern Poland

Danuta Protasewicz

Regional Manager Katowice & Kraków

Monika Piądło

Branch Manager Wrocław

Justyna Gancorz

Division Manager Business Services Katowice

Agnieszka Kaczmarczyk

Regional Director Northern Poland

Ewa Michalska

Recruitment Services Director Warsaw

Karolina Jarmolińska

Branch Manager Kraków

Anna Federowicz

Division Manager Business Services Warsaw

Rafał Glogier - Osiński

Regional Marketing & Digital Director - Poland and Hungary

Sylwia Błaszczyk

Branch Manager Poznań

Mariusz Lemparty

Branch Manager Łódź

Anna Stolecka-Chmurawa

HR Manager

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BUSINESS SERVICES 2018 - oliver-dev.s3 ... · business services market in cee has expanded rapidly...

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