RESUME

Pawan Kumar

Contact No: +91- 9467769644

Email Id: 2pawansaini@gmail.com,

Job Objective :- Acquire a challenging position in an organization where I can enhance my Technical, managerial and Conceptual skills to achieve the company's goals and objective with my best level.

Technical Qualification

Computer Hardware & Networking Diploma form Jetking infotrain At Rewari Center,(Haryana) since (04/09/08 to 09/05/11)

Three months certificate in RED HAT from RedHat India (Under Jetking Infotrain Computer Education Centre, Rewari) since 18th Nov. 2009 to 20th Jan. 2010.

Education

10th passed from Board of School Education Haryana, Bhiwani .

12th passed from Board of School Education Haryana, Bhiwani.

One Year Diploma in Aviation & Hospitality Management From Aerobridge At Gurgaon Center,(Haryana)

B.A. passed from Sunrise University, Alwar.

EXPERIENCE:

Worked with M/s NVR & ASSOCIATE PVT. LTD., New Delhi as a Team Leader from 1st Nov. 2011 to 28th May 2012.

Under Project: Socio Economics & Caste Census.

Worked with M/s ONE TOUCH COMPUTER SERVICES.,REWARI as Desktop and Laptop,CCTV,Networking support engineer from July -

2012 to jan-2014.

Worked with M/s RENOVISION AUTOMATION PVT. LTD., New Delhi as a Desktop and Laptop support engineer from 1st July 2014 to 13th Jan. 2015.

Under Major Site: (i) All HDFC Branch in Rewari, Pataudi, Gurgaon etc

o (ii) Kansei Nerolac Paint Ltd., Bawal (Haryana)

Worked with M/s 3i Infotech Consultancy Services., As a Associate System Engineer from July -2015 to July-2016.

Under Major Site:(i) Hero Moto Corp Ltd., Neemrana (Rajasthan)

(i) Rockman Industries Ltd., Bawal (Haryana)

Configuring Microsoft outlook and troubleshooting mail problems.

Provide hardware and software support to user

Manage the printer sharing and network printer installation through P Counter server

SAP installation & basic troubleshooting

Manage the user AD account.

Configuration and troubleshooting of Lotus note

Works on ticketing tools (I-Enable), Remote desktop services, VNC.

Managing State for IT infrastructure and managing 24*7 processes.

IT Operations Management (Incident, Problem Management) Continuous process improvement in IT Operations functioning to align with ITIL guidelines to improve on IT support. .

Handling 15 Resident Engineers team in Haryana. Team Management/ Incident Management/ Escalation Handling,

Maintaining the SLA.

Ability to provide the remote support, Calling & handling tech support.

Remote desktop services, VNC

Responsible for all incoming ticketing alerts, call logging and customer call follow up.

Communicating with helpdesk for escalated issues.

Identifying and troubleshooting computer/network communication problems, including interruption conflicts with hardware and software compatibility conflicts.

Responsible for maintaining excellent working relationship with field service, customers.

Responsible for providing software and hardware support for employees and done network Printer connectivity troubleshooting.

Responsible for tracking procedure and part changes. Technical: Networking Related: Implementing & Maintaining LAN /

WAN

Areas Of Strength:-

Believe in team work

Strong Communication Skills

Patience, Honest, Sincere, Confident

Ability to adapt quickly to challenge the changing environment

Personal Detail

Date of Birth : 05.02.1988

Father’s Name : Sh. Lal Singh Saini

Sex : Male

Nationality : Indian

Marital Status : Single

Permanent Address : H.N-347 Gali NO-2, Rewari

Tehsil Rewari, Distt. Rewari, Haryana

Hereby I assure that all given information are true and fair. If you give me a chance then I will try my best to satisfy the company management.

(Pawan Kumar)