GIACINTA BRADLEY KOONTZ · giacinta bradley koontz amstat market update andrew young q2 b 2018...

THE FLYING (AUTOMOBILE)

SHOWROOM GIACINTA BRADLEY KOONTZ

AMSTAT MARKET UPDATE

ANDREW YOUNG

Q2 B 2018

CTAIR AERONÁUTICA, LTDA

50 YEARS SERVING THE BUSINESS AVIATION COMMUNITY

MAINTENANCE ‘SCRATCH PAD’ JIM WRIGHT

2 CAMP SYSTEMS INTERNATIONAL A Q2 2018

CAMP is an energetic, customer-centric organization. We are proud to put people first. It is an honor to know thousands of customers trust and rely on CAMP services to enable the safe, dependable

operation of their aircraft. Robust relationships with our customers invigorate us and motivate our team to continually educate themselves and harness new technology to best serve you. Our technology exists and is successful because it is backed by outstanding minds – highly skilled people who invent, implement and leverage technology to support you. Our people care and want to craft positive customer experiences.

CAMP Analysts are one of the many elite divisions of people that unify CAMP. Their aviation roots, knowledge base and ability to support customer needs is unrivalled. But how much do you know about CAMP Analysts or their significant role in the management of your aircraft’s maintenance program? In this month’s ‘Solutions’ feature, we ask the question: Are you using all the resources available to you? We certainly hope so! However, if it just so happens that the answer is “no” please read Analyst Centric Approach to discover all the terrific advantages you gain from having a dedicated CAMP Analyst on your side.

CTAir Aeronáutica, Ltda is a respected aircraft and helicopter management service provider based in Brazil. They are also aware of the benefits of CAMP and regularly use our services to ensure success for their customers and organization. It is with pleasure we ‘Spotlight’ CTAir Aeronáutica, Ltda in this issue.

We are also pleased to present innovative content from our valued partner, Honeywell. Equally dedicated to customer success, Honeywell shares some of its latest initiatives in customer and regional field support in ‘OEM Highlight.’ I further encourage you to explore the ‘Tech Focus,’ ‘Hot Tip’ and ‘Toolbox’ features to increase your CAMP knowledge bank and add to your recourses.

As always, the CAMP team is available and more than happy to assist you – reach out to us any time!

Regards,

Dennis FooteDennis FooteSenior Manager, Regional Field ServiceCAMP Systems [email protected]

04 SOLUTIONS Analyst Centric Approach

06 SPOTLIGHT CTAir Aeronáutica, Ltda

08 TECH FOCUS CAMP Systems Product Releases

Editor: Karie WhiteCAMP Systems International 11 Continental Boulevard, Suite C Merrimack, NH 03054 Tel: +1-603-595-0030 Email: [email protected]

Advertising: George RossidesTel: +1-631-88-3200, ext. 2212 Cell: +1-516-383-9082Email: [email protected]

Cover: Stock photo

©2018 CAMP Systems International, Inc.

CAMP TRAINING SEMINARS IN PARISTRAINING 1: MAINTENANCE MODULE

TRAINING 2: CAMO AND QUALITY CONTROL

MAY AUGUST

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TUE, JUN 5, 2018 TRAINING 1 TUE, SEP 25, 2018 TRAINING 1

WED, JUN 6, 2018 TRAINING 2 WED, SEP 26, 2018 TRAINING 2

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TUE, JUL 3, 2018 TRAINING 1 TUE, OCT 16, 2018 TRAINING 1

WED, JUL 4, 2018 TRAINING 2 WED, OCT 17, 2018 TRAINING 2

ABOUT SEMINARSCAMP EUROPE offers free advanced Training Seminars at its Paris, France office. Training sessions are Full Day.

Each small group session has a specific focus area.

A course package, WI-FI access, lunch, refreshments, and a training certificate are included. Training begins at 9:00 AM.

Join us for one course or both!

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CAMPCalendar2018

10 AMSTAT MARKET ANALYSIS Market Update Report Andrew Young

12 USER HOT TIP Maintenance ‘Scratch Pad’ Jim Wright

14 INSIGHT TO THE PAST The Flying (Automobile) Showroom Giacinta Bradley Koontz

16 TOOLBOX Q&A

18 OEM HIGHLIGHT Honeywell

20 ASO TOP 50

22 CAMP DIRECTORY

MAYWEBINAR DATE TIME DURATION

CAMP MAINTENANCE INTRODUCTION TUE, MAY 1, 2018 3:00 PM EDT 1.5 HRS

ENGINE HEALTH MONITORING OVERVIEW WED, MAY 2, 2018 9:00 AM EDT 1.0 HRS

AVTRAK INTRODUCTION AND OVERVIEW MON, MAY 7, 2018 3:00 PM EDT 1.5 HRS

ENGINE HEALTH MONITORING OVERVIEW THUR, MAY 10, 2018 3:00 PM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW MON, MAY 14, 2018 2:00 PM EDT 1.0 HRS

CAMP AD/SB MANAGEMENT PORTAL OVERVIEW MON, MAY 21, 2018 3:00 PM EDT 1.5 HRS

AVTRAK INTRODUCTION AND OVERVIEW TUE, MAY 22, 2018 10:00 AM EDT 1.5 HRS

JUNEWEBINAR DATE TIME DURATION

AVTRAK INTRODUCTION AND OVERVIEW MON, JUN 4, 2018 3:00 PM EDT 1.5 HRS

CAMP MAINTENANCE INTRODUCTION TUE, JUN 5, 2018 3:00 PM EDT 1.5 HRS

ENGINE HEALTH MONITORING OVERVIEW WED, JUN 6, 2018 9:00 AM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW MON, JUN 11, 2018 2:00 PM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW THUR, JUN 14, 2018 3:00 PM EDT 1.0 HRS

CAMP AD/SB MANAGEMENT PORTAL OVERVIEW MON, JUN 18, 2018 3:00 PM EDT 1.5 HRS

AVTRAK INTRODUCTION AND OVERVIEW TUE, JUN 26, 2018 10:00 AM EDT 1.5 HRS

JULY WEBINAR DATE TIME DURATION

AVTRAK INTRODUCTION AND OVERVIEW MON, JUL 2, 2018 3:00 PM EDT 1.5 HRS

CAMP MAINTENANCE INTRODUCTION TUE, JUL 3, 2018 3:00 PM EDT 1.5 HRS

ENGINE HEALTH MONITORING OVERVIEW MON, JUL 9, 2018 2:00 PM EDT 1.0 HRS

ENGINE HEALTH MONITORING OVERVIEW THUR, JUL 12, 2018 3:00 PM EDT 1.0 HRS

CAMP AD/SB MANAGEMENT PORTAL OVERVIEW MON, JUL 16, 2018 3:00 PM EDT 1.5 HRS

AVTRAK INTRODUCTION AND OVERVIEW TUE, JUL 24, 2018 10:00 AM EDT 1.5 HRS

AVTRAK INTRODUCTION AND OVERVIEW TUE, JUN 26, 2018 10:00 AM EDT 1.5 HRS

From the 'Webinars' tab, select the webinar of interest. If you need assistance, please call our Customer Support Team at +1-631-588-3200.

To Register visit WWW.CAMPSYSTEMS.COM

4 CAMP SYSTEMS INTERNATIONAL A Q2 2018 Q2 2018 B CAMP SYSTEMS INTERNATIONAL 5

ANALYST CENTRIC APPROACH

“

Solutions

Are you using all the resources available to you?

qualified staff to assess and interpret that complex information and cutting edge technology to process the incoming data, CAMP has both.

Maintenance, at all times, must be documented and demonstrated. A maintenance tracking subscription costs little in contrast to your labor necessary to keep airworthiness compliance data current, especially when maintaining a mixed fleet. Management of this data can con-sume 60 hours, per month, per aircraft. Multiply this by an average salary of $30 per hour plus benefits and the resulting number quickly surpasses the subscription fee. The sum spent on maintenance track-ing is insignificant, compared to the potential expense and penalty incurred when maintenance is missed and an aircraft overflies.

CAMP alleviates this burden, and more. As a CAMP subscriber, you have an analyst available to you. The question stands, are you using your resources? Your CAMP subscription significantly reduces the need to invest heavily in expensive, time consuming in-house engi-neering and regulatory review, enabling you to focus on what you do best, flying and the operation of your business.

Let’s explore the depth and breadth of “the Analyst” to better understand the value, service and advantages gained.

What Credentials Do CAMP Analysts Have?The majority of our Analysts come to CAMP from the hangar. They are avia-tion professionals, just like you, who specialize in specific aircraft models, al-lowing them to be intimately familiar with the maintenance program require-ments of your aircraft. Every customer is paired with a dedicated analyst.

At CAMP, the term “dedicated” has two meanings. It expresses our commit-ment to building a long-term, working relationship with you. It also means connecting you with a sole, direct go-to person who knows the ins and outs of your particular aircraft in order to support your operation’s needs and develop a trusted relationship.

Gary Knox, Senior Operations Manager explains, “Every Analyst has prior experience in aircraft maintenance spanning from a few years to over 20 years. Our Analysts service a wide range of fixed-wing and rotor-wing, tur-bofan and turboprop aircraft.” Gary himself brings over 37 years of industry experience to CAMP.

In addition to aircraft analysts, Gary notes, “We also employ technical pub-lication Analysts.” Our technical publication Analysts are essential to the process and serve as another source of quality control to ensure the compe-tence of your maintenance program. Each day the team receives and logs the multitude of changes from the manufacturers and regulatory agencies worldwide into the system. The incoming data can often lead to thousands of tracked items per aircraft with the reference library usually quadrupling that number. These Analysts diligently maintain CAMPs comprehensive database of requirements, which are then reviewed and applied to your aircraft’s main-tenance program by your Aircraft Analyst.1

The First Stream Of “Raw Data” Your Analyst Reviews Includes:

❖ Maintenance schedules from the manufacturers (airframe, engine, etc.)

❖ Maintenance procedures and parts catalog

❖ Service Bulletins (SBs) issued by the manufacturers

❖ Airworthiness Directives (ADs) issued by different regulatory authorities 2

The Second Stream Of “Raw Data” Reviewed Includes Maintenance Documentation

Specific To Your Aircraft:

❖ Factory aircraft configuration data

❖ Maintenance Transaction Records (MTR)

❖ Parts data

❖ Other return-to-service (RTS) documentation

❖ Service Bulletin (SB) effectivity and impact

❖ Airworthiness Directive (ADs) effectivity and impact 3

Your Analyst Reviews This Stream Of Data To:

❖ Ensure all maintenance items that make up a major check (e.g. Doc 10) have been accomplished and no required maintenance was missed. This is important for future maintenance as any task may move from one major check to another

❖ Identify other maintenance items related to a replaced part (e.g. brush check for a starter generator or capacity check for a battery), and ensure they are set (or reset) correctly. The analyst considers a variety of parameters such as part condition, part number, part type, service bulletin effectivity, etc.

This step is critical to ensure additional related maintenance items are appropriate for your aircraft’s current configuration and come due correctly

❖ Check whether an AD or SB impacts your aircraft’s maintenance program. The change may require adding new maintenance tasks, deleting existing tasks or modifying the frequency or part applicability of a task

❖ Add additional maintenance tasks, specific to your aircraft, to track routine items such as navigation database updates, data down-loads, avionic battery replacements, etc.

❖ Link all maintenance documents to the ap-propriate maintenance tasks for document archival. This is invaluable for historical maintenance review as well as maintaining the pedigree of your aircraft

“

[continued on page 7]

Maintenance is the backbone of operational control. Whether you are a single aircraft owner or an operator managing a fleet, your success depends on the pedigree of your aircraft’s maintenance program.

The demand of keeping abreast of the steady release of OEM issued revisions, Airworthiness Directives (ADs), Service Bulletins (SBs) and additional agency regulation can be overwhelming. From February 6 to March 29, 2018, the Federal Aviation Administration (FAA) alone published over 60 ADs to correct conditions deemed unsafe – be it related to the aircraft, engine, propeller, or an appliance. But that’s not the half of it! In 2017, CAMP processed approximately 18,295 data items including Chapter 4 and 5 revisions, procedural revisions, ADs and SBs – all supplied directly to CAMP by way of our highly coveted OEM partnerships and established industry relationships. This year (January-March), we have already reviewed and applied over 4,350 pieces of data.

Pouring through this material is time consuming. There are integral nuances and critical details imbedded in each issued regulation. As an owner or operator you are obligated to determine, does this new revision or regulation apply to my model, or does it not? It requires a

As you are aware, proper compliance management involves much more than recording the maintenance performed and forecasting when it next comes due. It is a complex matrix of inter-related mainte-nance requirements driven by maintenance documentation, revisions and service bulletins from multiple manufacturers and regulatory bodies. Together these items make up the maintenance program govern-ing the airworthiness of your aircraft.

Your analyst is primarily responsible for reviewing and analyzing two streams of “raw data” and converting them into actionable information. This ensures your aircraft is fully compliant, from a maintenance perspective.

What Does Your CAMP Analyst Do?

CAMP Analysts strive to ensure an aircraft is maintained to the customer’s satisfaction. Gary Knox, Senior Operations Manager

6 CAMP SYSTEMS INTERNATIONAL A Q2 2018

Spotlight

Q: What services does CTAir Aeronáutica, Ltda offer?

A: CTAir Aeronáutica, Ltda specializes in aircraft and helicopter maintenance technical management services in support of civil aviation operators, owners, air charter companies and airlines.

Main Services:

• Executive aircraft management

• Aircraft Pre-purchase Inspection in Brazil and abroad (United States, Latin America, Europe and Asia)

• Training and preparation of RVSM / PBN LOAs

• Audit experience of Air Taxi companies for third-party air charter contracts

Q: What is the mission of CTAir Aeronáutica?

A: It is CTAir Aeronáutica's mission to be the most complete and reliable company for aircraft technical support, with a modern and innovative spirit, first and always advancing safety and cost reduction to optimize our customer’s success.

Q: What sets CTAir Aeronáutica apart in the industry?

A: Our company continuously exceeds our customers' expectations by promoting cost reduction and operational safety, supported by personalized, high quality service. We partner with our customers, predicting their current and future needs, to ensure durability and profitability for them as well as ourselves.

Q: What is the company's greatest strength?

A: Our greatest strength is our employees and partners. Our highly qualified team continuously seeks for improvement and innovation.

Q: Share a distinction unique to CTAir Aeronáutica.

A: In November 2016, CTair Aeronáutica had the responsibility and honor of receiving the first Falcon 8X aircraft from the Americas, at Dassault in Little Rock, for delivery to its Brazilian customer.

We were also the first company in Brazil to receive the first Bell 429 helicopter in December 2010.

Q: What value does CAMP bring to CTAir Aeronáutica?

A: CAMP is very important for our company and team. It guarantees us the reliability, quality and safety necessary to satisfy the needs of our customers and their aircraft!

Q: How do CAMP services give you an edge?

A: Through the use of CAMP Maintenance Management and Engine Health services, we gain monitoring, visualization and projection of aircraft maintenance in real time! Safe, Easy and Fast!

Q: What does the future hold for the company?

A: It is our vision to be the reference in managing aircraft for the business aviation market. We will continue to lead by example, guided by essential principles of virtue, commitment, professionalism and innovation.

By demonstrating trustworthiness, affordability, flight safety and airworthiness, we look forward to longevity sustaining owners, operators, brokers, corporate fleets, aircraft maintenance operations, insurance companies and others.

Learn more about CTAir Aeronáutica, Ltda:P: +55 11 3476-7990 E: [email protected]: +55 11 98437-0103

Avenida Queiroz Filho, 1560 - Salas 203 / 204Vila Hamburguesa, São Paulo - SP, 05319-000, Brazil

...a reliable company for aircraft technical support,

with a modern and innovative spirit...

Th e CTAir team looks forward to assisting you. Left: Daniele Guedes, Engineer. Above: Ezequiel Caetano, Director (center) and Wagner Ferreira, Director (far right) accept delivery of a Falcon 8X.

Contacting Your Analyst! Contacting your CAMP Analyst is easy. Once you have logged into CAMP, in the Navigation Panel select the aircraft you want assistance with. Your Analyst will be listed in the upper left ‘Aircraft Info’ pane of the home screen. Click their name to send an email or, from the ‘Contact Us’ tab at the top of the page, you can call the CAMP office and ask for your Analyst.

Don’t Forget the Tools! iCAMP: You can access your aircraft records through CAMP’s mobile app on your iPhone™, iPad™ or Android™ device.

Visit the Apple App Store to download iCAMP today. Android user access: https://icampapp.campsystems.com/web/

[from page 5]

Consider your CAMP Analyst a resource and a partner. Their goal is to develop a relationship with you, grow, collaborate and support you through the years. Your Analyst is available to discuss questions you have pertaining to your aircraft’s maintenance program – big or small. Here are a few examples of functions your Analyst can assist with:

❖ Custom maintenance tasks: Your CAMP Analyst can add additional tasks to your maintenance program

❖ Document linkage and archival: Your CAMP Analyst can link all maintenance documents (MTR/logbook entries, part tags, images, etc.) to the appropriate maintenance tasks

❖ Aircraft Alerts: Your CAMP Analyst can help set-up cus-tom alerts for your aircraft so you can be aware of upcom-ing due items, compliance updates or changes to your maintenance program

Gary affirms, “CAMP Analysts strive to ensure an aircraft is maintained to the customer’s satisfaction.” He explains successful communication requires a back and forth exchange from Analyst to customer. Analysts review each maintenance program routinely and reach out to their cus-tomers. “They remain in contact with customers to discuss items on the due list that may be coming due in the near future. They call to deter-mine why a certain task was not accomplished at a given maintenance facility or to verify the TSN/TSO of a requirement driven component.”

“Our Analysts are there for you,” says Gary, who believes the close inter-action adds to customer trust. “The more questions we can answer, the better we can help.”

Utilizing CAMP will allow you to maximize your existing in-house resources. From detailed quality control to one-on-one reviews of your aircraft’s maintenance, CAMP Analysts provide you with the peace of mind in knowing that your aircraft’s information is up-to-date and in compliance, making your maintenance planning easy and cost efficient.

Collaborate With Your Analyst

Thinking of Selling Your Aircraft?Resale value is contingent upon the pedi-gree of your maintenance records. Historical maintenance review and your electronic logbook provide added value and lend to the ease of the sales transaction.

Proper documentation and management of maintenance by a CAMP Analyst is a fraction of your annual aircraft maintenance cost, yet it adds to its most valuable asset – safety.

Q2 2018 B CAMP SYSTEMS INTERNATIONAL 7

Your analyst is responsible for reviewing the constantly changing

sources of data and incorporating them into

your aircraft’s structured maintenance program

within CAMP


TechFocus

CAMP Product Release and Enhancement Review

AD/SB Manager Introduction

The new CAMP AD/SB Manager is a compre-hensive tool for managing Service Bulletins and Airworthiness Directives, offering:

• Intake filtering• Individual or fleet level assessment• Operational planning and documentation• Application and status reporting • And more for your aircraft

The AD/SB Manager assists in creating a paperless environment by replacing external spreadsheets. It provides accurate tracking of assessment process and allows you to manage the timing of application against the aircraft due list. The AD/SB Manager must be configured for you. To learn more and get started, please con-tact your analyst for assistance.

AD/SB Manager Features:

In-Take Feature

Now search, acknowledge and apply specific ADs or SBs to your aircraft without ever leaving CAMP. The new functionality elimi-nates time consuming research and taxing labor hours.

New Filter Options

Filter options of Disposition, Bulletin Sub-Type and Serial/Registration Number are now available in the AD/SB Manager.

Bulk Assessment Decisions

You can now make bulk assessment decisions to ADs and SBs. The new feature enhances efficiency by allowing you to assess and pro-cess, in batch, each AD or SB across multiple aircraft at once.

MOC Changes for Applicable and Non-Applicable AD/SBs

Additional Method of Compliance (MOC) selections and MOC notes are now available for applicable and non-applicable AD/SBs.

Add Miscellaneous Items in CAMP and iCAMP

The new Add Miscellaneous function in CAMP Maintenance drastically increases your ability to provide a detailed scope of work. It allows you to show your customers the additional labor needed such as jacking or repositioning the aircraft in the hangar, cleaning the aircraft or even hooking up ground equipment. Download the iCAMP mobile application at the Apple App Store.

New and Improved Search Filters

Our user friendly search filters currently being used in CAMP Maintenance are now available in CAMP Inventory Management System. This al-lows you to select the filter criteria that you need and deselect the criteria that you don’t want to see on a regular basis. These filters are currently available in Stock Room, Part Summary, Cata-log, Orders, Requisitions and Shipping.

New menu workflows available such as Create, Actions, Print

Menu options that have been used in CAMP Maintenance are now available in CAMP Inven-tory Management System. These menu options allow for quicker workflows and create more conformity across our applications.

Event Plot and Playback Exceedances for Pilatus PC12 and PC12-NG AircraftPilatus PC 12-NG aircraft equipped with Honeywell ACMS recorders and Pilatus PC 12 aircraft with Logic recorders have the ability to plot and playback exceedances recorded by their respective boxes. Access this feature from the Fault Code tab.

Fleet Navigation for Engine Health Monitoring Trend Plots

Large fleet operators can easily navigate Engine Health pages across their entire fleet by selecting the next aircraft they wish to view from the left-hand, navigation tree. Now fleet operators are able to open the plot for the next aircraft without having to go through the aircraft home screen and Engine Health Monitoring landing page each time. To enable the feature, go to: Settings > My Settings > Fleet Links > select "Fleet Navigation" then "Save."

At CAMP, we continue to raise the bar! Building on our successful platform, we are constantly developing

new levels of functionality in order to drive your success in the hangar, on the tarmac, in the air – wherever, whenever.

This quarter, we are delighted to share some of the latest enhancements to the CAMP product suite.

If you'd like to learn more about these releases or, where applicable, would like help implementing them, ask your Field Service Representative, contact Customer Support at 1-877-411-CAMP or [email protected]. Field Service Representative contact information is available on page 22 of this issue.

INVENTORY MANAGEMENT SYSTEM

Miscellaneous Shipping Order To ship items not being received back into inventory

The Miscellaneous (Misc.) Shipping Order has been introduced to the Shipping section of the CAMP Inventory Management System to allow for the ability to ship non-catalog items within the application. By creating an order, you can enter non-catalog items with costs and produce a packing slip. You will then be able to search for orders that were shipped using this new Misc. Shipping Order function. Future enhancements to this section will include the ability to ship catalog items that reside within your inventory that will not be received back into inventory like Service and Purchase Orders work today.

CAMP Maintenance: (Above) AD/SB Manager In-Take (Below) AD/SB Manager Bulk Assessment

CAMP Maintenance: (Above) AD/SB Manager, new filter options available

(Left) Add Miscellaneous function increases ability to provide detailed scope of work

ENGINE HEALTH MONITORING

CAMP Inventory: Ship non-catalog items within the application using the Miscellaneous Shipping Order feature


AMSTAT Resale Market Update Report | March 2018

MarketAnalysiswith Andrew Young, AMSTAT General MgrA M S T A T

T he 900EX EASy, G450 and Global 5000 represent highly capable examples in the Business Aircraft Long Range Jet market segment. In this article we look at current trends in the resale market for these aircraft.

Dassault Falcon

900EX EASy

Gulfstream G450

Bombardier Global 5000

First, a review of supply or resale availability as represented as a percentage of active fleet for sale. In the chart below we can see that there has been contraction in these markets over the last 12 months, reducing the choices available to potential buyers. In the last year, the Global 5000 market saw as many as 22 units or 10.1% of the active fleet for sale. However, by March 2018, this number had fallen 50% to 11 units or 5.0% of the active fleet available for sale or lease. By comparison, the G450 market saw as many as 34 units or 9.5% of the active fleet for sale by mid-2017. This number had fallen to 20 or 5.6%

of the active fleet by March 2018. This represented a 41.2% year-over-year reduction in G450 availability. By contrast in the last year the 900EX EASy market saw the number of units for sale contract from 12 units or 10.0% of the active fleet for sale at the start of 2017 to 7 units or 5.8% of the active fleet by the end of the same year. This number then rose briefly at the start of 2018, only to fall back to 9 units of 7.5% of the fleet for sale by March 2018. Year-over-year this represented a 25.0% reduction in the inventory in this market. Clicking on the hyperlinks will take you to examples of these aircraft for sale on aso.com.

Secondly, a review of demand or resale retail transactions also represented as a percentage of active fleet. The data here compares 2017 with 2016.

Clearly, the transaction activity increased in 2017 in both the 900EX EASy market and Global 5000 market. The greatest increase was in the 900EX EASy market, where 8.3% of the active fleet turned over in 2017 compared to 5.7% in 2016. In the Global 5000 market, 6.5% of the active fleet turned over in 2017 compared to 5.7% in 2016. In contrast, the G450 market saw a slight contraction in activity in 2017 with 8.4% of the fleet being sold versus 10.3% in 2016. However, it should be noted that performance in the G450 market in both 2016 and 2017 outperformed 2015 when only 3.9% of the fleet turned over.


0%

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ge

Percentage of AcXve Fleet For Sale / Lease

900EX EASy G450 Global 5000

Percentage of Active Fleet For Sale / Lease


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The data used in this article was generated using the AMSTAT StatPak a powerful add on to AMSTAT Premier, the industry’s leading business aircraft market research tool. For more information, click on the links or go to www.amstatcorp.com.

About AMSTAT, Inc. AMSTAT is the leading provider of market research information and services to the corporate aviation industry. Founded in 1982, and based in Tinton Falls, NJ, AMSTAT introduced the concept of providing researched information to corporate aviation professionals. AMSTAT’s mission is to provide timely, accurate, and objective market information to its customers. AMSTAT products and services provide aviation market and statistical information that generates revenue and delivers competitive advantage to brokers/dealers, finance companies, fractional providers, and suppliers of aircraft parts and services. Information: AMSTAT, Inc. / Andrew Young / USA: (732) 530-‐6400 x147 / [email protected] / www.amstatcorp.com Links:

$10,000,000

$12,000,000

$14,000,000

$16,000,000

$18,000,000

$20,000,000

$22,000,000

$24,000,000

Average Asking Prices


Average Asking Prices


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A combination of supply / availability and demand / resale retail transactions should drive the trend in Average Asking Prices. In the chart to the left we can see that this partially holds true. In the Falcon 900EX EASy, where supply is flat and demand has risen, the Average Asking Price is up 7.9% year-over-year from $15.8M to $17.0M today. Although it should be noted that the Average Asking Price in this market was almost $20M at the end of 2017. In the G450 market, where both availability and transactions have recently contracted, the Average Asking Price is down -19.3% year-over-year from $18.8M to $15.2M. Similarly, in the Global 5000 market, where availability is down and demand is up, the Average Asking Price has contracted -47.5% from $20.9M in January 2017 to $11.0M today.

Clearly, the transaction activity increased in 2017 in both the 900EX EASy market and Global 5000 market. The greatest increase was in the 900EX EASy market, where 8.3% of the active fleet turned over in 2017 compared to 5.7% in 2016. In the Global 5000 market, 6.5% of the active fleet turned over in 2017 compared to 5.7% in 2016. In contrast, the G450 market saw a slight contraction in activity in 2017 with 8.4% of the fleet being sold versus 10.3% in 2016. However, it should be noted that performance in the G450 market in both 2016 and 2017 outperformed 2015 when only 3.9% of the fleet turned over.

A combination of supply / availability and demand / resale retail transactions should drive the trend in Average Asking Prices. In the chart below we can see that this partially holds true. In the Falcon 900EX EASy, where supply is flat and demand has risen, the Average Asking Price is up 7.9% year-‐over-‐year from $15.8M to $17.0M today. Although it should be noted that the Average Asking Price in this market was almost $20M at the end of 2017. In the G450 market, where both availability and transactions have recently contracted, the Average Asking Price is down -‐19.3% year-‐over-‐year from $18.8M to $15.2M. Similarly, in the Global 5000 market, where availability is down and demand is up, the Average Asking Price has contracted -‐47.5% from $20.9M in January 2017 to $11.0M today.

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Resale Retail TransacXons

2016 2017

Resale Retail Transactions

AMSTAT is the leading provider of market research information and services to the corporate aviation industry. Founded in 1982, and based in Tinton Falls, NJ, AMSTAT introduced the concept of providing researched information to corporate aviation professionals. AMSTAT’s mission is to provide timely, accurate, and objective market information to its customers. AMSTAT products and services provide aviation market and statistical information that generates revenue and delivers competitive advantage to brokers/dealers, finance companies, fractional providers, and suppliers of aircraft parts and services.

About AMSTAT, Inc.

AMSTAT StatPak and Premier

The data used in this article was generated using the AMSTAT StatPak, a powerful add on to AMSTAT Premier, the industry’s leading business aircraft market research tool.

For more information, go to www.amstatcorp.com.

AMSTAT, Inc.

Andrew Young, General Manager

USA: (732) 530-6400 [email protected]

https://www.aso.com/listings/AircraftListings.aspx?mo_id=855&utm_source=campInsight&utm_campaign=Apr2018



http://www.aso.com/







http://www.amstatcorp.com/ProductsServices/PremierOnline

http://amstatcorp.com/ProductsServices/StatPak

http://www.amstatcorp.com


UserHot Tipwith Jim Wright Southeast Regional Field Service

Anew module is now available in CAMP called Observations. The Observations Module provides users with a “scratch-pad” or place to log and share general notes on an Aircraft that may require further analysis before determining if a Discrepancy, Task or other

tracked maintenance action needs to be created.

Maintenance ‘Scratch Pad’The Observations Module

The Observations list view can be accessed at both the Fleet and Aircraft levels through the Navigation Panel.

The Observations module was designed as its own unit, so there is no confusion between this module’s general informational nature and the Discrepancies module, which is a separate module with a separate purpose.

UserHot Tip CAMP APPLICATION with Jim Wright, Southeast US Region Field Service Representa;ve

Maintenance ‘Scratch Pad’ Observa;ons Module

A new module is now available in CAMP called Observa7ons. The Observa7ons Module provides users with a “scratch-‐pad” or place to log and share general notes on an AircraA that may require further analysis before

determining if a Discrepancy, Task or other tracked maintenance ac7on needs to be created.

The Observa7ons list view can be accessed at both the Fleet and AircraA levels through the Naviga7on Panel. The Observa7ons module was designed as its own unit, so there is no confusion between this module’s general informa7onal nature and the Discrepancies module, which is a separate module with a separate purpose.

To access Observa7ons, users must have at least Read Rights. By default, no user will have this feature un7l it is requested and/or set by your company’s access Administrator. Security is strictly user-‐based; there is no

Company or AircraA level sePngs.

To access Observations, users must have at least Read RightsBy default, no user will have this feature until it is requested and/or set by your company’s access Administrator

Security is strictly user-based; there is no Company or Aircraft level settings

Using Observa7ons:

The boRom sec7on displays the results of the search (In this case, all OPEN Observa7ons). No7ce that a Menu Bar is available to Add New Observa7ons, Print a Report, Group results and special Ac7on tools that allow the user to Edit/Cancel, Close/Reopen as well as Escalate an Observa7on directly to a Discrepancy!

One more quick 7p… you can quickly add Observa7ons directly from the Naviga7on Panel by selec7ng the icon adjacent to the Observa7ons Module selec7on for any aircraA!

Take some -me to review the Observa-ons module – give it a try! There are several “tools” within the module that were not covered here. As always, feel free to contact your Analyst, local Field Service Representa-ve or an Customer Support

Specialist with any ques-ons on how to use this, or any of the other features available throughout the applica-on!

The top sec7on of the list view contains a filter panel so users doing triage can manage their work by searching for records by latency, specific user, AircraA, and other aRributes of the records. By default, the Observa7ons list view is filtered to records with an Open Status.

AircraA Level

Fleet Level

Using Observa7ons:






AircraA Level

Fleet Level

Using Observa7ons:






AircraA Level

Fleet Level

Observations: Top Section

The top section of the list view contains a filter panel so users doing triage can manage their work by searching for records by latency, specific user, Aircraft, and other attributes of the records. By default, the Observations list view is filtered to records with an Open Status.

Observations: Bottom Section

The bottom section displays the results of the search (in this case, all OPEN Observations). Notice that a Menu Bar is available to Add New Observations, Print a Report, Group results and special Action tools that allow the user to Edit/Cancel, Close/Reopen as well as Escalate an Observation directly to a Discrepancy!

Using Observa7ons:






AircraA Level

Fleet Level

Using Observa7ons:






AircraA Level

Fleet Level

Fleet Level

Aircraft Level

Take some time to review the Observations module – give it a try! There are several “tools” within the module that were not covered here. As always, feel free to contact your Analyst, local Field Service Representative or an Customer Support Specialist with any questions on how to use this, or any of the other features available throughout the application!

A quick tip… You can quickly add

Observations directly

from the Navigation Panel

by selecting the ✚ icon

adjacent to the

Observations Module

selection for any aircraft!

G


(Left) Vincent J. Burnelli with a model of his early air-craft designed with the “lifting fuselage,” enclosed en-gines, and twin vertical tail assembly.

(Above) Former civilian test pilot, Chalmers H. Goodlin points with the stem of his ever-present pipe to the illustration of a Burnelli “flying wing” de-sign aircraft. He is seen here with Vincent Burnelli’s nephew, Dallas Swan. After meeting Burnelli in 1949, Goodlin became a life-long advocate for recogni-tion of Burnelli’s designs. Photos: Cradle of Aviation Museum Historical Archive. Now digitized and online: https://cradleofaviation.photoshelter.com/galleries.

(Right) Goodlin and others believed that Burnelli was unfairly ignored by the U.S. aviation industry and that many modern aircraft such as the B-2A bomber are attributed to Burnelli’s previous designs. Photo: National Museum of the US Air Force. Goodlin’s headstone depicts a Burnelli flying wing aircraft. Online: https://www.findagrave.com/memorial/84977708

front of the pusher engine and large propeller. The rest of the airframe remained unskinned. The government didn’t buy it, but the plane performed well enough to be the first aircraft for the newly formed aerial branch of the NY City Police Department. This was to be the first in a life-long series of Burnelli’s aircraft designs which showed unique structural and safety elements but failed to result in contracts for production.

Between 1916 and 1918, Burnelli’s career as an aircraft designer seemed to gain recognition as he worked in high positions for The International Aircraft Company in Washington, D.C., and the Continental Aircraft Company on Long Island, NY. He designed military trainers for the Army which were static pusher biplanes. What they lacked in elegance was compensated in sturdy construction. Just as Burnelli seemed to gain the respect of his peers, he entered into an unfortunate association with Dr. William Whitney Christmas [1865-1960]. Each December as I seek a holiday themed article I am tempted to include Dr. Christmas but ultimately elect not to repeat what is one of aviation’s most tragic experiments. To Burnelli’s credit, he opted out of the project after repeated warnings to Dr. Christmas that his “Christmas Bullet” aircraft was of inferior and dangerous construction. Unheeding Burnelli (and others), Christmas built two aircraft which in turn crashed upon their test flights, killing the pilots. The tragic failure of the Christmas aircraft project dogged Burnelli for years thereafter.

The Visionaries

Still young and optimistic, Burnelli temporarily abandoned military designs and saw his future devoted to building large aircraft which could

carry passengers and cargo for long distances. He soon teamed up with his former boss from Aircraft, Alfred Lawson [1869-1954]. Lawson had flown monoplanes in 1913 and was associated with the founding of two aviation magazines between 1908 and 1914 (Fly and Aircraft). After a short career as one of America’s first professional baseball players, Lawson founded the Lawson Airplane Company.

In 1919, Burnelli and Lawson were not alone among U.S. aircraft designers with visions of comfortable and safe air travel. But six years earlier and far away in St. Petersburg, Russia, young Igor Sikorsky [1889-1972] had already designed the enormous and elegant, Grand. In 1913 the four-engine Grand passenger plane made long distance flights as the pilots took turns with meal breaks inside the enclosed fuselage endowed with a dining table, comfortable cushioned seating, and a washroom. It was the first of several successful, large passenger aircraft of Sikorsky’s design. In 1919 he immigrated to the U.S. and began to conquer his original passion for a functional, manned rotor aircraft.

That same year The Lawson Airplane Company, with Burnelli, built the C-2 Airliner which has been considered one of the first American airplanes built expressly for commercial air travel. It was powered by twin 400hp Liberty L-12 engines and featured an enclosed cockpit for the pilots and room for 26 passengers. Again, Burnelli was at cross-purposes with his partner and left Lawson within a year. Lawson’s business folded and he did not return to aviation.

In January of 1920 the Tennessean newspaper of Nashville splashed their business section with the headline “Essex is Hudson Masterpiece.”

The advertisements during the previous year were a marketing mystique by the Hudson Motor Car Co., of Detroit, MI, which kept (mostly) secret that they designed America’s new popular car, the Essex. The Essex was a classic design with a rugged body that won the admiration of the social set as well as those literally left in the dust at automobile endurance competitions. It was prominently displayed in showrooms, and in 1924, caught the attention of Vincent J. Burnelli [1895-1964] an aircraft engineer of passenger and cargo aircraft. Burnelli had just built his unique RB-2 biplane

The Flying (Automobile)

Showroom

with Giacinta Bradley KoontzInsighttothePast

[continued on page 17]

and convinced Essex to allow him to place one (or two) of their cars into the fuselage of his RB-2 and fly it over Long Island, NY, as the “Flying Showroom.” Presumably, a prospective customer could claim that they “flew a car over NY.” Burnelli reportedly also loaded a piano into the RB-2, but, so far, I’ve found no record of a recital in the air.

Burnelli’s reputation as a brilliant aircraft designer is not prominently found among those of his peers such as Douglas, Northrop, or Boeing for many reasons that plagued him during his lifetime and remain unresolved today. His famously un-famous “body-lifting” aircraft designs were either faithfully decreed genius or were discarded as ridiculous. Listed among the favorable characteristics of Burnelli’s wing-like

fuselage designs was this quote from a 2003 article in the American Institute of Aeronautics and Astronautics:

Burnelli’s theory for Increased Lift and Passenger Safety:

Aerofoil fuselage section provides 50% of the lift at cruising speed, reducing non-lifting body air resistance. More than 60% of the weight and structure surrounds and protect the passenger cabin section during a crash.

Richard M. Wood

Perhaps Burnelli’s most ardent supporter from the moment they met in 1949 was Chalmers H. Goodlin [1923-2005]. Both men had moments of great achievements in aviation and both also

failed to reach their highest goals due to a variety of economic necessities as well as personality conflicts with others.

Burnelli the Irrepressible

Burnelli was born in Texas and by grammar school had created his own versions of toy airplanes. When his family moved to New York he joined the local Aero Club which had been formed and championed by many famous aircraft designers. By age 20, Burnelli had reportedly flown gliders and landed a job on the prestigious magazine, Aircraft. With WWI looming, Burnelli joined with a friend, John Carisi [1884-1960] and built a military observation aircraft. The Burnelli-Carisi biplane was a small taildragger with a four-wheel landing gear. The pilot sat in an open cockpit in


Vincent Burnelli was described by those who knew him as a brilliant but trusting and naïve man. He designed his last aircraft, the Loadmaster, in 1955 which was eventually produced and used in Canada. He is buried on Long Island, NY, where he once flew above the landscape in the Essex automobile “Flying Showroom.”

is already complete. I am able in two cases to indicate that it is already com-plete with one of the following MOC, otherwise open tasks will be generated:

❖ Previously Complied With (under another task)

❖ Information Only (in this case, the “task” is reading and acknowledging the bulletin as relevant information for my Aircraft even though there are no Maintenance actions)

How do I exclude a set of tasks from affecting the state of the aircraft?

To do this, follow these steps:

1. Go to Aircraft -> Task Status

2. Search for the desired set of tasks and select all of them

3. Go to Actions -> Add to Task Group -> New Task Group

4. Give a name to the task group and check the box “Prevent contents from influencing the R/Y/G state”; hit Save

Why doesn’t everyone see the aircraft I just added to the system?

Only the user who adds the aircraft will see it by default. All other users must be granted access in Administration under “Users & Profiles”

When I add a new crew member, why is the name not displayed when I try to assign them to any trip?

After adding a new crew, you must let the system know which aircraft,

How are "Not Applicable" and "Applicable" AD/SB defined in the CAMP AD/SB Portal?

You can elect to process an AD/SB for an Aircraft as either Not Applicable or Applicable. In both cases, the bulletin is added to the Aircraft. After you select the applicability, there are various op-tions for indicating the Means of Com-pliance if the AD/SB is Not Applicable, or in cases where it is applicable but already completed.

Not Applicable: I want to add the AD/SB to my aircraft to be able to include it in my compliance reports as relevant to my Aircraft model and/or serial, but want to indicate that I do not need to do the work. I can add an Means of Compliance (MOC) which is the reason it does not need to be done, from the following.

❖ By Effectivity❖ By Line Number❖ By Part❖ By Serial❖ Not Equipped❖ Production Equivalent❖ Superseded❖ Other

Some customers want Not Applicable tasks to show complied with, and some do not. This is determined by a flag on the Aircraft profile according to how your Aircraft was set up with your Analyst.

Applicable: I want to add the AD/SB to my aircraft to be able to include it in my compliance reports as relevant to my Aircraft, and want to indicate that there is work to be done or the work

and which seat, that crew member is qualified to be assigned.

To do this, follow these steps:

❖ Go to the main Crew menu and select “Crew Qualifications”

❖ Then click the “Assign Aircraft” button

Can I edit Purchase Requisitions without going into each line item to change?

By clicking into the QTY, Ownership or Cost fields in each line item, you are able to make changes without need-ing to edit each individual line.

Can I setup automatic counters for orders and requisitions?

If you are an Administrator for IMS you can add a Prefix, Suffix, Next Sequence Number and an Incremental amount to the following types:

❖ Part Receipt Tracking Number,❖ Purchase Orders❖ Service Orders❖ Shipment Tracking❖ Requisition Number❖ Transaction Number❖ Shipper Number❖ Standard Order Number❖ Warranty Claim Number.

Your CAMP questions ANSWERED by CAMP professionals

You deserve the tools needed to get the job done. If you have questions, we have answers. 'Toolbox' is a collection of commonly asked questions about CAMP's various services. But remember, if you need immediate assistance Customer Support is only a phone call away, +1-631-588-3200.

“If you think you're too small to

have an impact, try going to bed

with a mosquito.” – Anita Roddick

[Oct. 23, 1942 - Sept. 10 2007] British businesswoman, human rights activ-

ist and environmental campaigner, the founder of The Body Shop

&ToolboxQA

INVENTORY MANAGEMENT SYSTEM

[from page 15]

Dauntless, Burnelli jumped right into two more jobs which were short-lived until he teamed up with T.T. Remington to build the RB-1 and RB-2 transport biplanes utilizing Burnelli’s unique fuselage shape with twin engines hidden behind huge propellers. The twin vertical tail proved problematical but for the most part the RB series was a big improvement on the existing payload capacities. Inevitably, things fell apart with Remington. Burnelli moved on in 1924, again joining up with believers in his lifting fuselage theories at which time he began designing monoplanes. During all of his conflicts with other aircraft designers, Burnelli remained unmoved by criticism and was convinced that someday his theories would prove correct. He invented and patented dozens of aircraft parts before WWII, but refused to allow others to use his lifting fuselage design, nor did he join major aviation organizations.

Goodlin the Fury

Much like Burnelli, Goodlin had his share of conflicts within the aviation community before he retired as a civilian test pilot. Once he met Burnelli in 1949, they bonded in a mutual and intense campaign to convince the world that the lifting fuselage was the future of all aviation. Goodlin was often abrasive in his remarks about his former employers at Bell Aircraft and in general had a jaundiced view of politicians. Long after Burnelli died, Goodlin continued to press forth Burnelli’s designs. One reporter quoted Goodlin in 1989 as saying that the dismissal of Burnelli’s genius was “One of mankind’s greatest tragedies of the 20th century. Just months after his death in 2005, Goodlin was inducted into the Florida Aviation Hall of Fame.

Giacinta Bradley Koontz is an aviation historian and author. Visit her website at: www.GiaBKoontz.com

(Left) The Remington-Burnelli Transport shown in flight over Long Island, NY (ca. 1925). Scholarly technical analy-sis as well as unofficial studies continue to praise or dismiss Burnelli’s aircraft designs. One modern author describes Burnelli’s designs as “elegantly ugly” but safe. For details of various Burnelli designs with regard to safety issues and comparisons to modern aircraft: www.aircrash.org

(Below, Left) The elegant and sturdy Essex automobile was made by the Hudson Motor Car Company between 1919 and 1933. In 1929, Hudson was the third largest U.S. automobile manufacturer – behind Ford and Chevrolet. Photo: Courtesy of Autobooks-Aerobooks, Burbank, CA.

(Below, Right) An Essex automobile was carried aloft in the Remington-Burnelli RB-2 aircraft in 1924. Advertised as the “Flying Show Room” it could accommodate the Essex “sales office” and 8 passengers in the roomy interior of the fuselage. Photo: D.D. Hatfield [Remington-Burnelli Aircraft Corporation advertisement].


OEMHighlight

Honeywell Engineer Goes the Distance to Connect with Customers Connecting aircraft passengers to the internet at 25,000 feet is all in a day’s work for James Lee. A senior product support engineer, Lee is Honeywell’s go-to guy on satellite communications systems for just about anything that flies.

“Satellite communications systems have been around for more than two decades and they are more important today than ever before,” Lee said. “Business jet and airline passengers expect to have reliable, high-speed Wi-Fi wherever they fly, just like they experience at their home or office. It’s my job to help operators meet those passenger expectations.”

Of course, the connected aircraft is about a lot more than just surfing the web from a third-row seat, Lee emphasized. “The satellite communication system also enables all the safety and operational efficiency benefits of the connected aircraft,” he said. “For example, pilots can receive real-time weather information, operators can track their aircraft fleets in flight and maintenance chiefs can monitor the performance of mechanical systems on the aircraft.”

Airlines, company flight departments, individual owners and even government operators have Lee on speed-dial. He has an industry-wide reputation for providing personalized, hands-on service – anywhere, anytime. His commitment to customer service keeps him on the road about 20 days a month, helping customers install, configure and become familiar with their Honeywell satcom hardware and software.

Born in South Korea, Lee emigrated to the U.S. with his family at age 13. The Lee family settled in Illinois where James attended school and graduated with an engineering degree from the University of Illinois in 2005. He came to work for Honeywell in Arizona shortly after graduation and worked several quality assurance and manufacturing jobs before taking his current role in 2012.

“I really like being part of the Customer Support team,” he said. “I like the responsibility of being on the frontlines and working directly with our customers. I enjoy the whole process of meeting with our customers, assessing the situation, then finding and implementing the best solution to meet their needs.”

Lee is equally comfortable working alongside the technician in the avionics bay or showing a C-level executive how to connect her laptop in the cabin of a business jet. He’s worked with Fortune 500 CEOs, celebrities and even a Russian oligarch or two.

“It can get pretty hectic sometimes,” Lee admitted. “Like the time I was working with a customer in Chicago and got an emergency request from the flight operations department of a high-tech company in California, so I took the red-eye to Burbank. I ended fixing their software issue and flying to San Francisco with the CEO to help him connect on an important investor call. Everything went exactly as planned and our system performed flawlessly. He was very grateful, which is one of the things that makes this job so satisfying.”

These days, Lee spends a lot of time teaching customers how to get the most out of Honeywell’s signature JetWave satellite communications system. JetWave enables air transport aircraft to connect to Inmarsat’s GX Aviation global high-speed service and business aircraft to connect to the Inmarsat Jet ConneX global high-speed service. It’s also available for military and government aircraft.

“JetWave is truly changing the way people think about connected aircraft,” Lee said. “JetWave is the hardware that makes fast, reliable, secure connectivity possible and it’s my job to support our customers as they install, configure and learn to use the system.

Honeywell Customer and Regional Field Support

Customer and Product Support Made SimpleAt Honeywell, we listen. Our customer and product support teams are constantly looking for ways to make it easier and faster to get in touch with us and get the support you need.

For example, we’ve expanded our technical field service engineering network in some areas by making local field service representatives available when you prefer to speak to an FSE directly. We also are bringing field service to your aircraft faster, improving our first-contact resolution and creating even more technical resources on the MyAerospace Technical Knowledge Center. MyAerospace delivers 24/7 access so you can quickly and efficiently troubleshoot your aircraft using videos, informational articles and easy access to technical support experts.

We listen to customer feedback to help prevent problems from occurring in the first place. We host Operator Forums and Conferences worldwide throughout the year and in conjunc-tion with our Global Customer Committee (GCC). The GCC is an independent group of business aviation professionals that works jointly with the Honeywell team to make im-provements in aircraft, equipment, operations and services by seeking input from members representing the industry’s top issues. The GCC’s mission includes creating a free-flowing exchange of information between members and Honeywell, working through an account-able action list that is prioritized globally.

This partnership has produced great results in improving our AOG processes and customer service. It’s helped us add and improve functionality in the MyAerospace website. And it’s helped spotlight technical fixes resulting in service bulletins for mechanical, electrical and satellite communications and connectivity services.

“Everything we are doing to improve technical service, parts support and AOG response is centered on reducing customer effort,” according to Paul David, Honeywell’s senior director of customer and product support. “We are hosting 69 operator forums and 17 full-day operator conferences this year and are expanding our customer and technical support presence in the field. We are listening to customers through our new Customer Connect program, industry survey feed-back and our GCC to make significant enhancements to our communications and tools.”

Your issues are important to us and so is your feedback.

Connected and Digital. Take us With you Everywhere you Go.Honeywell is making it easier to access support. For example, Honeywell’s Direct Access mobile application (free from the Apple App store and Google Play store) will help maintenance departments and technicians, pilots and operators get instant 24/7 access to technical and AOG support. They also can quickly locate the nearest Honeywell-autho-rized service centers and dealers and get status on open orders, or reach a customer support manager for help on any issue a customer may have.

In addition, the MyAerospace portal helps simplify online ordering and tracking processes, improve maintenance performance at repair sites and equip customers to manage repair and overhaul more efficiently. Using the improved self-service resource at any time, Honeywell customers can more

easily order parts, book repairs and search for product information. As a result, says Honeywell, first-call resolution is “on the rise.”

With the MyAerospace Portal updates that they specifically request, customers can manage their orders with less effort and in less time using a customized search engine that remembers their history and preferences. They can monitor their shipments through graphs that group orders by status, allowing them to track repairs, spares and exchange orders; they can also view repair details, update shipping information and download certifications from a desktop or mobile device. Honeywell says it is reducing the number of steps required online by 20 percent, with a 50-percent improvement in turnaround time.

Honeywell provides the support you require when and where you need it. And we provide it 24/7/365 on the phone, internet, mobile apps, and through our global network of authorized product providers

Customer & Product Support Contacts

24x7 Global Technical Support:US/Canada: 1-855-808-6500International: 1-602-365-6500Web: MyAerospace.Honeywell.comEmail: [email protected]

24x7 Aircraft on Ground (AOG) Support:US/Canada: 1-800-601-3099, Option #4International: 1-602-365-3099, Option #4Email: [email protected]

Online Support: MyAerospace.Honeywell.com

Mobile ApplicationsDirect Access: aerospace.honeywell.com/directaccess Pilot Gateway: aerospace.honeywell.com/pilots

Q2 2018 B CAMP SYSTEMS INTERNATIONAL 2120 CAMP SYSTEMS INTERNATIONAL A Q4 2017

The Aircraft Market in Real TimeAircraft Shopper Online

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This list is provided for informational purposes only. The criteria for inclusion in this list are based upon advertising volume on ASO.com. Although ASO has had only positive experiences with the companies shown, ASO makes no recommendation or endorsement of any specific company contained in this list. ASO further makes no representations or warranties with respect to the quality or performance of any company listed above, and ASO shall not be responsible for the actions of these companies.

Let these professionals know that you found them in CAMP InSight magazine.

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BROKER / DEALER LOCATION PHONE E-MAIL WEBSITEAero Trust Corp. Fort Lauderdale, FL (954) 772-5205 [email protected] www.aerotrustcorp.comAerocentro Corp Opa Locka, FL (305) 509-6688 [email protected] www.aerocentro.netAeroSolutions Manassas, VA (703) 257-7008 [email protected] www.aerosolutions.comAltus Aviation Services Ltd. Mc Lean, VA (703) 864-2666 [email protected] www.altusaviation.comAmjet Aviation Company Atlanta, GA (770) 458-9600 [email protected] www.amjetaviation.comAradian Aviation Guernsey, GB 441481233001 [email protected] www.aradian.comAsian Sky Group, Ltd. Hong Kong, CN 85222359222 [email protected] www.asianskygroup.comAvmax Aircraft Leasing Inc. Calgary, AB, CA (403) 650-6650 [email protected] www.avmax.comAvpro, Inc. Annapolis, MD (410) 573-1515 [email protected] www.avprojets.comBanyan Air Service Fort Lauderdale, FL (954) 491-3170 [email protected] www.banyanair.comBoutsen Aviation S.A.M. Monaco 37793308002 [email protected] www.boutsen.comCentral Business Jets, Inc. Burnsville, MN (952) 894-8559 [email protected] www.cbjets.comCerretani Aviation, LLC Boulder, CO (303) 469-4114 [email protected] www.cerretaniaviation.comCitation Store, Corporation. Southbury, CT (203) 262-8098 [email protected] www.CitationStore.comClay Lacy Aviation Seattle, WA (206) 762-2250 [email protected] www.claylacy.comCorporate Concepts International, Inc. Austin, TX (832) 647-7581 [email protected] www.flycci.comCorporate Fleet Services Cornelius, NC (704) 359-0007 [email protected] www.cfsjets.comElliott Jets Moline, IL (844) 937-5387 [email protected] www.elliottaviation.comEmpire Aviation, LLC Scottsdale, AZ (480) 659-0808 [email protected] www.empireaviation.comExclusive Aircraft Sales Eden Prairie, MN (651) 450-6200 [email protected] www.exclusiveaviation.comFlight Source International Sarasota, FL (941) 355-9585 [email protected] www.flightsource.comFlinn Aviation Austin, TX (512) 615-3334 [email protected] www.flinnaviation.comGlobal Aircraft Fort Lauderdale, FL (954) 676-4092 [email protected] www.globalaircrafts.comGlobal Jet Sales Petersburg, FL (727) 864-9443 [email protected] www.jetsearch.comGuardian Jet, LLC Guilford, CT (203) 453-0800 [email protected] www.guardianjet.comHatt & Associates Denver, CO (303) 790-1050 [email protected] www.hattaviation.comHelicoStore Saint Hubert, QC, CA (514) 913-5489 [email protected] www.helicostore.comH-LEASE Alresford, GB 442033188231 [email protected] www.hlease.co.ukHopkinson Aircraft Sales Calgary, AB CA (403) 637-2250 [email protected] www.hopkinson.aeroInternational Aviation Marketing Ltd. North Saanich, BC, CA (604) 669-6406 [email protected] www.intaviation.comInternational Aviation Marketing, Inc. Sarasota, FL (941) 355-5353 [email protected] www.internationalami.comInternational Jets Gig Harbor, WA (253) 853-6177 [email protected] www.intljets.comJet Evolution, LLC Leesburg, VA (202) 706-7573 [email protected] www.jetevolutions.comJet Sense Aviation, LLC Lake Zurich, IL (847) 550-4660 [email protected] www.jetsenseaviation.comJetcraft Raleigh, NC (919) 941-8400 [email protected] www.jetcraft.comJeteffect, Inc. Long Beach, CA (561) 747-2223 [email protected] www.jeteffect.comLeading Edge Aviation Solutions Parsippany, NJ (201) 891-0881 [email protected] www.leas.comMercury Aircraft Sales Sarasota, FL (941) 870-2942 [email protected] www.mercuryaircraftsales.comNEXTJET, Inc. Fort Lauderdale, FL (703) 312-1000 [email protected] www.nextjets.comNorthern Jet Sales, LLC Murfreesboro, TN (615) 217-1006 [email protected] www.northernjetsales.orgOGARAJETS Atlanta, GA (770) 955-3554 [email protected] www.ogarajets.comOmni Jet Trading Easton, MD (410) 820-7300 [email protected] www.OmniJet.comPollard Aircraft Sales, Inc. Fort Worth, TX (817) 626-7000 [email protected] www.PollardAircraft.comRotorTrade Services Pte Ltd Kuala Lumpur, MY 60320267055 [email protected] www.rotortrade.comSkyTech, Inc. Westminster, MD (888) 386-3596 [email protected] www.skytechinc.comSmartJets Fort Lauderdale, FL (954) 771-1795 [email protected] www.smartjets.comSOLJETS Wheeling, IL (847) 920-7000 [email protected] www.soljets.comSouthern Cross Aviation, Inc. Cornelius, NC (954) 377-0303 [email protected] www.scross.comTempus Jets Englewood, CO (303) 799-9999 [email protected] www.tempusaircraft.comThe Jet Business Surrey, GB 448455215555 [email protected] www.thejetbusiness.com

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®50


[INTERNATIONAL]Mohammad Khayat, Middle East Sales Consultant - Air Transport CategoryMobile (UAE): +971 50 2863541Mobile (KSA): +966-540054540

OEM BASED FSRBEECHCRAFT | BOMBARDIER LEARJET | CESSNA(Wichita)Lisa Willson StewartCAMP Systems International Inc.8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USAMobile: +1-316-640-9178 Tel: +1-316-462-2421E: [email protected]

BOMBARDIER | BELL HELICOPTER(Montreal) Lydia AbrahamCAMP Systems International455 Fenelon, Suite 304Dorval, QC H9S 5T8CanadaMobile: +1-514-451-7017E: [email protected]

DASSAULT(Little Rock)Tom MaherCAMP Systems InternationalC/O Dassault Falcon Jet3801 East 10th Street Little Rock, AR 72202 USA Tel: +1-501-210-0580Fax: +1-501-210-0475 E: [email protected]

EMBRAER(São José dos Campos)Carlos PaulichiCAMP Systems InternationalC/O Embraer Executive JetsAvenida Brigadeiro Faria Lima 2170 F43 - 1st floor - PC 144/2 São José dos Campos, São Paulo 12227-901BrazilTel: +55 12 3917-4277Mobile: +55 12 98844 0707 E: [email protected]

EMBRAER(Melbourne, FL)Jim Wright Mobile: +1-321-848-1564 E: [email protected]

{support & services}DANIEL SYSTEMS SALES Sean Barry, Sales Manager - Large AircraftTel: +1-603-377-7115TF: 1-800-558-6327Mobile: +1-561-578-7503E: [email protected]

EUROPE

PARISCAMP Europe SAS266 Avenue du Président Wilson93210 La Plaine St DenisFranceTel: +33-1-55.93.45.80 Fax: +33-1-55.93.45.99

ASIA

HYDERABAD, INDIACAMP Systems Private Ltd2nd Floor, Western PearlSurvey No.13, KondapurHyderabad – 500 084Telangana State, India

CAMP SALES & FIELD SERVICEFIELD SERVICE REPRESENTATIVE (FSR) & REGIONAL SALES MANAGER (RSM)

U.S. REGIONS

WEST (AK, AZ, CA, HI, ID, MT, NV, OR, UT, WA, WY)Steve McQueen, West Regional FSRMobile: +1-702-513-0671 E: [email protected] Molloy, West RSMTel: +1-316-928-7880 TF: 1-877-411-2267E: [email protected]

NORTH CENTRAL (IL, IN, IA, KY, MI, MN, MO, NE, ND, OH, SD, WV, WI)Bryan DandridgeNorth Central Regional FSRMobile: +1-317-739-7033 E: [email protected] Karoutas, North Central & Colorado RSMTel: +1-603-377-7102TF: 1-800-558-6327E: [email protected]

SOUTH CENTRAL (AR, CO*, KS, LA, NM, OK, TX)Dennis Foote, Senior Manager, Regional Field Service Mobile: +1-972-439-7710 E: [email protected] Ritrovato, South Central RSMTel: +1-603-377-7111TF: 1-800-558-6327E: [email protected]* CO RSM is Martha Karoutas; please see North Central listing for contact info.

SOUTHEAST (AL, FL, GA, MS, NC, SC, TN, VA) Jim Wright, Southeast Regional FSR Mobile: +1-321-848-1564 E: [email protected]

Kate Gallant, Southeast RSMTel: +1-603-377-7019TF: 1-800-558-6327E: [email protected]

NORTHEAST (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, DC)Victor Josephson, Northeast Regional FSR Mobile: 1-516-652-9165 E: [email protected]

CAMP SYSTEMS INTERNATIONAL

LOCATIONSNORTH AMERICA

NEW HAMPSHIRE (HQ)11 Continental Boulevard, Suite CMerrimack, NH 03054 USA Tel: +1-603-595-0030Fax: +1-603-595-0036TF: 1-800-558-6327

NEW YORKLI MacArthur Airport (KISP)999 Marconi AvenueRonkonkoma, NY 11779 USATel: +1-631-588-3200 Fax: +1-631-588-3294 TF: 1-877-411-CAMP

MONTREAL 455 Fenelon, Suite 304Dorval, QC H9S 5T8CanadaTel: +1-514-636-2020Fax: +1-514-636-7866TF: 1-844-GO-4-CAMP

WICHITA 8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USATel: +1-316-462-2267 Fax: +1-316-462-2442TF: 1-866-581-CAMP

SAVANNAH 18 Chatham Center SouthSavannah, GA 31405 USATel: +1-912-298-1280Fax: +1-912-298-0242

FLORIDADANIEL SYSTEMS (Transport Category Programs)Tel: +1-321-722-9790Fax: +1-321-722-9799

GULFSTREAM(Savannah, GA)Brian Schieler 18 Chatham Center SouthSavannah, GA 31405 USATel: +1-912-298-1280 E: [email protected]

ANALYST SERVICES

Paul Chang, Regional Director Asia/PacificTel: +1-631-619-4572TF: 1-800-558-6327E: [email protected]

CAMP CUSTOMER SUPPORT CAMP CUSTOMER SUPPORT TEAM Tel: +1-631-588-3200 TF: 1-877-411-2267 E: [email protected]

CAMP VIDEO TRAINING ON YOUTUBE™www.YouTube.com/ CAMPOnDemandTraining

EXPANDED SERVICES CAMP ENGINE HEALTH MONITORING

EHM & POWER BY THE HOUR SALES Pamela J. Pamatat Manager – Sales Operations L.I. MacArthur Airport999 Marconi AvenueRonkonkoma, NY 11779 USATel: +1-631-588-3200Fax: +1-800-521-9109TF: 1-877-411-2267E: [email protected]

EHM SUPPORT375 Roland-Therrien, Suite 140Longueuil, QC J4H 4A6CanadaUS & Canada: +1-844-226-7346International: +1-450-640-3286

THE TREND GROUP (TTG)www.thetrendgroup.com

1486 Tollhouse Road, #101Clovis, CA 93611 USATel: +1-559-297-6490TF: 1-800-297-6490

ASO SALES Dana Gilbertson, Sales RepresentativeTel: +1-732-530-6400, ext. 205E: [email protected]

AVTRAKwww.avtrak.com

8201 E. 34th Street NorthBuilding 1100, Suite 1101Wichita, KS 67226 USATel: +1-303-745-5588TF: 1-877-281-1934

AVTRAK SALES Rachel Krieger, RSMTel: +1-603-261-3074TF: 1-800-558-6327E: [email protected]

AVTRAK SUPPORTTel: +1-303-745-5588TF: 1-877-281-1934E: [email protected]

COMPONENT CONTROLwww.componentcontrol.com

1731 Kettner Boulevard San Diego, CA 92101 USATel: +1-619-696-5400

COMPONENT CONTROL SALESTel: +1-619-696-5400 E: [email protected]

COMPONENT CONTROL SUPPORTTel: +1-619-696-5400 Fax: +1-619-702-3522 E: [email protected]

CORRIDORwww.corridor.aero

Continuum Applied Technology9601 Amberglen Blvd, Suite 109Austin, TX 78729USATel: +1-512-918-8900

CORRIDOR SALESTel: +1-512-918-8900, ext. 2 E: [email protected]

CORRIDOR SUPPORTTel: +1-512-918-8900, ext. 1 E: [email protected]

INSIGHT ADVERTISINGGeorge Rossides, International RSMTel: +1-631-588-3200TF: 1-877-411-2267E: [email protected]

Vince Doherty, Northeast RSMTel: +1-631-619-4571TF: 1-800-558-6327E: [email protected]

INDIA/MID-EAST REGIONSHari Varma Suravarapu, India/Mid-East FSRLocal/India: +91 8008301009Global: +1-631-619-7717E: [email protected]

LATIN/SOUTH AMERICAN REGIONSDavid Umana, Central/South America RSMTel: +1-631-588-3200TF: 1-877-411-CAMPE: [email protected]

INTERNATIONALThomas Sykora, Europe FSRMobile: +43 664 243 CAMPE: [email protected]

George Rossides, International RSMTel: +1-631-588-3200 ext. 2212TF: 1-877-411-2267 ext. 2212E: [email protected]

Sarah Molloy, Asia RSMTel: +1-316-928-7880TF: 1-877-411-2267E: [email protected]

Martha Karoutas, New Zealand RSMTel: +1-603-377-7102TF: 1-800-558-6327E: [email protected]

Kate Gallant, Africa and Australia RSMTel: +1-603-377-7019TF: 1-800-558-6327E: [email protected]

TTG SALESKen Noda, Sales RepresentativeTel: +1-559-297-6490TF: 1-800-297-6490E: [email protected]

TTG SUPPORTJill LaBreck, Customer Service RepresentativeTel: +1-559-297-6490TF: 1-800-297-6490E: [email protected]

CAMP BROKER PROGRAMLynn Sosnowski, Sales Manager - Broker/Finance Program 44 Apple Street, Suite 5Tinton Falls NJ 07724 USATel: +1-732-530-7409Mobile: +1-732-720-9840Fax: +1-732-530-6402E: [email protected]

CAMP FLIGHT SCHEDULINGEdward Murphy, Product Manager, Flight SchedulingTel: +1-631-588-3200TF: 1-877-411-2267E: [email protected]

CAMP INVENTORY MANAGEMENTDan Brooks, Product Manager, InventoryTel: +1-631-619-4507 TF: 1-877-411-CAMPE: [email protected]

AMSTATwww.amstatcorp.com

44 Apple Street Tinton Falls, NJ 07724 USATel: +1-732-530-6400Fax: +1-732-530-6360TF: 1-877-426-7828

AMSTAT SALES Chris Skurat, Director of Sales & Customer ServiceTel: +1-732-530-6400, ext.147E: [email protected]

AIRCRAFT SHOPPER ONLINE (ASO) www.aso.com

44 Apple Street Tinton Falls, NJ 07724 USATel: 1-888-992-9276Int’l Tel: 1-732-704-9561

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