Ex-im Online Broker Guide11-09

8/7/2019 Ex-im Online Broker Guide11-09

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Getting Sta rted with Ex-Im Online

A Guide for Brokers


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Ge tt ing Sta rted in Ex-Im Online

EXPO RT-IM PO RT BA N K O F THE UN ITED STA TES

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November 2009

Welcom e to Ex-Im Online! ...............................................................................................3Naviga ting in Ex-Im Online..............................................................................................4Registering New Users in Ex-Im Online............................................................................5

o Exporter Land ing Page ....................................................................................12o Naming a Broker...............................................................................................12

2. Sub mit a New Insuranc e Polic y App lica tion ..........................................................14o Selec t a new app lica tion ...............................................................................14o Int rod uc tion and Ap p lica tion Instruc tions....................................................15o Granting Ac cess Right to Brokers, Lenders & City/ Sta te Partners ............16o App lica tion Atta chments & Applica tion Certifica tion ..............................17o Email C onfirma tion & Trac king Num bers......................................................19o View ing the Sta tus of a Pend ing App lica tion..............................................20

4. Quo ta tion Ac cep ta nc e ............................................................................................21o Policy Parameters.............................................................................................22

5. View In-Force Policy ...................................................................................................236. Sub mit New SBCL/ IBCL Ap plica tion .........................................................................24

o Instruc tions.........................................................................................................247. Shipment Reporting ....................................................................................................25

o Ste p 1 New/ Saved Shipments.....................................................................27o Ste p 2 Selec t the Buyer.................................................................................28o Ste p 3 - Add Shipments Deta il.....................................................................29o Ste p 4 Add / Mana ge Buyers...........................................................................30o Step 5 Rev iew / Upda te / Remove Saved Shipments.............................31o Step 6 Va lida tion Results and Sub mit Shipment Report ..........................32o View ing Previously Sub mitted Shipment Reports........................................33o No Shipment Reports ...................................................................................34o Ove rdue Reporting ..........................................................................................35

8. Broker Mana gement Func tions ................................................................................37o Broker Land ing Page .......................................................................................37o View My Portfo lio ..........................................................................................38o View Commission Ac tivity ...............................................................................39

Contac t Informa tion.......................................................................................................41


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November 2009

Welc om e to Ex-Im Online!

This doc ument will help you to get sta rted using our new online system. Com mon

tasks will be explained step-by-step, inc luding reg istering ne w exporters,

app lying for insuranc e and g uarantee p rod uc ts, and m anaging your Ex-Im Bank

transactions.

Ex-Im Onlinehas been designed with the b roker in mind, a llow ing you to:

view and ma nag e a ll of your polic ies online; subm it and trac k new polic y and buyer approval ap plications; view and ac cep t po lic y quotations; view and p rint po lic y documents; submit shipm ent rep orts;

a ll in one p lac e, ava ilab le a nytime , anywhere.

So how do I get started?

Due to unique broker Ex-Im Online ac cess rights, all ac tive Ex-Im Bank approved

brokers will be pre-registered in Ex-Im Onlineand provided with a tem po rary

username and password. Please c onta c t the Direc tor of Broker Relations, Judith

Rivera, with questions: 202-565-3417 or [email protected]

From the ma in ExIm we bsite, c lic k App ly Online in the Quick Links sec tion, or

type https:/ / eximonline.exim.gov in your web brow ser.

How do my customers ge t started?

For new customers you w ill nee d to assist them in reg istering and naming you a s

their b roker. This will ena b le you to view and com plete new app lica tions on the

exporters beha lf, and v iew / ma nage in-force polic ies, a ll from your persona l

ac count in Ex-Im Online.

This proc ess has three parts, de ta iled in the fo llow ing sec tions.

Step 1 Crea te the exporters user account in Ex-Im OnlineStep 2 Nam e your com pany as broker

Step 3 Grant b roker ac c ess rights when submitting a new polic y app lica tion

We strong ly enc ourage you to wa lk throug h these step s with your custom er to

insure prop er access to the ir app lica tions and policies in Ex-Im Online.


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November 2009

Navigating in Ex- Im Online

Before we b eg in, here a re a few g eneral c om ments on naviga ting your wa y

through the system.

It all starts with the Landing Page. The Ex-Im Online Hom e link a t the top rightcorner of eac h pa ge returns you to the Land ing Page, the sta rting point for a ll

your ac tivities in Ex-Im Online.

Dont use the Bac k button in your browser. Ex-Im Onlinedynam ically c rea tes

each pag e, and na viga tion buttons are provided a t the bo ttom of eac h pag e.

Save and Exit without losing information. Once c omp leted a c heck ma rk

appea rs next to tha t sec tion. At any point, just c lick Save and Exit . All

informa tion in com pleted sec tions is reta ined , and you c an pick up where you

left off by choosing Continue a Saved Application from the Land ing Pag e.

Saved but not submitted app lica tions will be rem oved from Ex-Im Online a fter 90days.

Comp lete applications in any o rder. Applica tions a re d ivided into sec tions

(right) and c an b e c om pleted in any order. Clic king Continue will take you

through eac h sec tion one-by-one, but they can be c om p leted in any orde r.


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November 2009

Registering New Users in Ex- Im Online

Two d ifferent p rotocols exist for esta b lishing user acc ounts in Ex-Im Online . The

pa thwa y you should c hoose d ep end s on whethe r or not your c lient is brand

new to Ex-Im Online.

New To Ex- Im Online User Ac counts

If you a re sure no one e lse a t your c lient s com pany has estab lished / reg istered

the com pany with Ex-Im Online, follow the follow ing steps:

1. Clic k on the Create user ac c ount link off the Ex-Im Onlinelanding pa ge


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2. Answer no to the question Is the Comp any Alrea dy Reg istered with Ex-ImOnline?

3. Com plete the c om pa ny informa tion as req uired

When entering a new com pany, it is nec essary to include their Duns numb er.


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November 2009

4. Create a user ID and passwo rd , and provide your ind ividua l information.

Plea se ta ke extra c a re to rem em ber your passwo rd a nd your cha lleng e

question information.

5. Wait until you see a message tha t the a ccount w as suc cessfully c rea ted , as

below. When you rec eive this message , you c an now log in to the system .


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November 2009

Existing Ex- Im Online Partic ipant User Ac counts

If anyone at your clients company has ever logged into Ex-Im Online and/or

submitted an application, their company information is in Ex-Im Online.

Additional user accounts can be created so multiple members of your clientscom pany c an ac cess the com pa nys transac tion informa tion. To create

additional accounts for your client, you will need to enter your clients

Participa nt ID# a nd zip c od e. If you do no t have this information, please have

your c lient c onta c t Exim Bank to estab lish the account. Plea se c onta c t Cred it

Ap p lica tions & Processing Division 202-565-3800.

If you ha ve this information, the steps to estab lish the acc ount a re a s follow s.

1. Select Crea te a user ac count


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November 2009

2. Check the b utton to indica te your client s com pany is a lrea dy reg istered .

3. Enter the c om pa nys pa rtic ipa nt ID # a nd Zip c od e


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4. Selec t a usernam e a nd passwo rd , enter in the user information, and c lick

continue.


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5. Wait until you see a message tha t the a ccount w as suc cessfully c rea ted , as

below. When you receive this message, your c lient can now log in to the system

with the new ac c ount.


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November 2009

Exporter Landing Page

Pictured below is the Exporter Land ing Page , and it is the first thing your

customers will see upon ente ring Ex-Im Online.

Naming a Broke r

By c licking o n the Ma inta in Broker link, the exporter assoc iates you to the ir Ex-

Im Onlineaccount, allow ing you to start new po lic y ap plications on their be half.

We strong ly enc ourage you to wa lk throug h this step with new custom ers to

insure you a re p rop erly assoc ia ted with their com pany.

The My Comp any Profile lists the c om pany prima ry co ntac t, the individua lresponsible for all ge neral correspond enc e betw een Ex-Im Bank and the

Com pa ny, and the p olic y p rima c y c ontac ts, the individua l respo nsible for

transac tion spec ific c orrespond enc e. All system g enera ted e -ma il notifica tions

regarding a po lic y will be sent to the p olic y prima ry contac t. A po lic y

am endm ent is required to c hange or upd ate a po lic y prima ry contac t.


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November 2009

The d rop down b ox shown b elow will list a ll reg istered Ex-Im Bank brokers. Instruc t

the exporter to selec t your brokerage firm from the list, and c lick the Add

Broker button.


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November 2009

2. Submit a New Insurance Policy Applic ation

Selec t a new app lication

From the ir landing pa ge , the exporter will selec t Ap p ly for Insuranc e Policy o r

Gua rantee . They will then c hoose from a list of current Ex-Im Bank prod uc t

app lica tions tha t a re ava ilab le in Ex-Im Online.


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November 2009

Introduc tion and Application Instruc tions

Plea se enc ourage the exporter to rea d the instruc tions carefully for informa tion

on c om pleting the a pp lication. Onc e a n ap p lication is started the user can

save a nd exit a t any point without losing their information.

Note: Only the expo rter ca n sta rt a new insuranc e p olic y ap p lication, but onc e

initiate d it ca n be viewed and c om pleted on their be half by the b roker. All

saved ap plications can be viewed by the broker by c lic king Continue a Saved

App lication o n the b roker land ing p ag e.


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November 2009

Granting Ac cess Right to Broke rs, Lenders & City/ State Partners

The fina l step in granting the broker access to this multibuyer ap p lica tion is by

c lic king the button next to Selec t from Brokers Assoc iated with this Comp any ,

and c hoosing your brokerage from the list. Once com p lete, the a pp lica tion w ill

be accessible from the b roker landing p ag e. You w ill be a ble to enter

information on the exporters beha lf, and submit the a pp lica tion for proc essing.


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November 2009

Application Attachments & Application Certification

Ex-Im Bank req uires tha t a ll ap p lica tion submissions inc lude a n app lica tion

certifica tion signed b y the expo rter. This certifica tion along with a ll supporting

c red it informa tion, such as c red it rep orts and financ ial sta tem ents, ca n be

atta ched to the ap plication subm ission a s pdf d oc uments.


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3. App lica tion Sta tus

Email Confirmation & Tracking Numbers

Every transac tion submitted in Ex-Im Online(new ap p lication, subm itted

shipment report, amendment req uest) is assigned a unique trac king numb er

tha t c an be used to chec k the transac tions sta tus a t a ny time . Upon submission

of a new app lic ation both exporter and broker will rec eive ema il notifications

that also c onta in the trac king num be r.


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November 2009

Viewing the Status of a Pend ing Ap plica tion

Pic tured below is the Pend ing App lica tions page, which d isp lays a summ ary of

a ll of your c ustomers transac tions tha t a re c urrently be ing p roc essed by Ex-Im

Bank. In the # column is the t ransac tion tracking # , which links to mo re

deta iled sta tus information (shown b elow). The App lica tion Summ ary link

provides a snaphshot o f all informa tion entered in the a pp lica tion.


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November 2009

4. Quotation Ac c eptance

Onc e the ap p lication has be en p roc essed and app roved by Ex-Im Bank, both

the expo rter and broker will rec eive email notifica tion tha t a quo tation has been

issued and is rea dy to be v iewed in Ex-Im Online. Both the exporter and b roker

can ac cess the quota tion b y log ging into the system and c lic king on the Ac ton Quote link from the land ing page .


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November 2009

Policy Parameters

Sam ple po lic y doc uments can b e viewed and printed. To a ccep t a quota tion,

the expo rter will select the b utton next to the app rop ria te p arameters and c lic k

Continue. They will then be p rom pte d to enter a po lic y effective da te, and

provided with options for pa ying the a dva nce p remium.

Tips: Onc e the polic y has been accep ted , the quo te doc uments will be

removed from the expo rter/ broker land ing p ag e unde r Ac t on Quote and will

appea r under Insurance In-Force / Rec ently Exp ired Polic ies onc e p rem ium has

been ap p lied and the polic y issued . Thus, the exporter/ b roker ma y want to p rint

a copy of the quote d oc uments during this lag time betw een q uote

ac c epta nce and po lic y issuance.

Also, by p aying premium due b y either c red it c ard o r ACH, the polic y

doc uments will be g enerated muc h quicker, som etimes within hours of

ac cepta nce vs. payment by c heck whic h ma y delay po lic y issuance b y aweek. If pa ying b y check p lea se inc lude the invoic e sc reen w ith the chec k and

include the po lic y # on the c heck.


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November 2009

5. View In-Force Polic y

Upon ac cep tanc e of the quota tion and p ayment of the advance p remium, the

expo rters polic y is issued in Ex-Im Online. Pictured below is the Policy Land ing

Page , ac cessible from both the exporter and broker land ing pa ges under the

Insurance In-Force/ Recently Expired Polic ies link.

This page d isp lays a ll policy parameters, end orsem ents, approved SBCLs &

IBCLs, pend ing (in-process) and saved app lica tions. Links in the top right c orner

provide ac cess to c om mon polic y ma nag ement a c tivities such as viewing

policy doc uments, req uesting new SBCL/ IBCLs, rep orting shipments, and

req uesting p olicy amend ments and assignm ents. Links to many of theseac tivities are a lso a vailab le a s shortcuts from the e xporter and broker land ing

pages.


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November 2009

6. Submit New SBCL/ IBCL Ap plication

Instructions

Onc e a po lic y is in-force, bo th the expo rter and b roker are able to com plete

SBCL/ IBCL app lica tions. How ever, only the exporter is ab le to c om plete the fina lstep of c ertifying and subm itting the a pp lica tion.


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November 2009

7. Shipment Reporting

Beg in by c lic king on Rep ort Shipments from the Land ing Page.


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To enter the shipm ent rep orting mod ule the user must first ind ica te w hether

there a re any ove rdues to rep ort or upd a te. While this step is req uired of a nyone

viewing shipm ents (broker, lender, policyho lder, etc .) it is only me ant a s a

rem inde r, and the response is not reported to Ex-Im Bank.


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Step 1 New/ Saved Shipments

The shipment rep orting mo dule is consolida ted which a llow s the e xporter to add

a new shipment, ad d a new buyer (SBCL ap proved buyers automa tically

pop ula te the b uyer list) or continue a saved but not yet submitted shipment.


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Step 2 Selec t the Buyer

Selec t a buyer either from the p re-po pula ted buyer list by c lic king on the rad io

button next to tha t buyer or use the Selec t Buyer sea rc h func tiona lity to sea rch

for a particular buyer.


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Step 3 - Add Shipments Deta il

Onc e the b uyer to report has been selecte d com plete the shipm ent deta ils. All

shipment repo rting values will persist excep t for Amount when ad d ing a nothe r

shipment.

All shipm ents ma de d uring a pa rticula r month ma y be rep orted a ll a t onc e a t

the end of the mo nth or rep orted on a shipme nt by shipment b asis. Thus the

field for Month-end Date ma y contain either the date of the last da y of the

month or a p a rticular day during the m onth. Online will not ac cep t shipm ent

rep orts with future d ates only todays da te o r dates in the past.


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Step 4 Add / Manage Buyers

Using the Ad d/ Ma nage Buyer link you c an ad d new Disc retiona ry Cred it

Authority (DCL) buyers and manage the p re-po pula ted buyer list. How eve r,

you c an only add new buyers if they are assoc ia ted with a shipme nt rep ort.

New b uyer rec ords c an t b e c rea ted and then saved for use in future shipm ent

reports.


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Step 5 Review / Update / Rem ove Saved Shipm ents

You c an review , upd ate or rem ove shipments as nec essary.

Onc e the shipm ent rep ort is rea dy for submission, clic k on the va lida te shipm entbutton.


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November 2009

Step 6 Validation Results and Submit Shipment Report

The shipments are c om pared aga inst basic p olic y parame ters, and the results

are d isplayed be low .


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November 2009

Viewing Previously Submitted Shipment Rep orts

Plea se no te tha t subm itted shipment rep orts can be viewed ac c ord ing to the

month in which the shipm ents oc curred . The system p rovides to ta l shipment

am ount, premium amount, and a ny payments that have b een a pp lied.


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November 2009

No Shipm ent Reports

For multi-buyer po licies, we request tha t the p olicy ho lder submit No Shipm ent

rep orts for those mo nths during which they have no export shipme nts to rep ort

for coverage und er their polic y. No shipme nt rep orts will a lso b e a va ilab le for

reviewing.


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November 2009

Overdue Reporting

Ex-Im Bank req uires tha t policy ho lders rep ort overdue b uyers Online according

to the terms of the ir polic y.


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Onc e Add Overdue link is selected, the ove rdue informa tion c an be entered

on the follow ing sc reen.


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November 2009

8. Broker Management Functions

Broker Landing Page

At first glance the Broker Landing Page is similar in most respects to the Exporter

Land ing Page, with the excep tion o f the Broker Commissions links in the

bo ttom right.


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November 2009

View My Portfolio

The My Portfolio link from the Broker Land ing Page d isp lays a ll current

transac tions with Ex-Im Bank. The # column d isp lays the trac king or polic y

numb er, and provides a link to d eta ils for eac h transac tion.


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November 2009

View Commission Activity

Information on com missions ea rned for current and past repo rting p eriod s are

ava ilab le by follow ing the Broker Commissions link from the Broker Land ing

Page.


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When the View link is selec ted , the follow ing monthly com mission report can

be viewed.


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Contac t Information

User Ac count Questions/ Issueso Nico le Va ltos 202 565 3411 [email protected] Tara Pend er 202 565 3655 Tara.Pend [email protected] She rry May 202 565 3634 [email protected] Application Submission Questions/ Issueso Ge neral Info rma tion 202 565 3800 [email protected] o Insurance Applications

Tralee ta Flow ers 202 565 3372 Tralee ta .Flow [email protected] Loa n/G uarantee App lica tions

Louanta Ga ge 202 565 3473 Loua nta .Gag [email protected] vCa nd ice Woods 202 565 3220 Ca nd ice .Woo [email protected] v

Shipment Rep orting/ Premium Paym ent Questions/ Issueso Patric ia Ga ugha n 202 565 3281 [email protected] Yolanda Cutherbertson 202 565 3279 Yoland a .Cuthbe [email protected] v Commission Paym ents Questions/ Issueso Donna Ca rdwell 202 565 3459 Donna .Cardw ell @exim.go v

Ex-im Online Broker Guide11-09

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