D e p art m e nt f or W or k a n d P e n si o n s · 2020. 8. 12. · R e m o v e I n s ert C o nt...

D e p a r t m e n t f o r W o r k a n d P e n si o n s

D E C I S I O N M A K I N G A N D A P P E A L S ( P A R T O F P R O F E S S I O N A L S E R V I C E S )

A g e nt s, A p p oi nt e e s, Att or n e y s a n d D e p uti e s G ui d e( A A A D G)

J u n e 2 0 1 2 a m e n d m e nt p a c k a g e

1. T h e A g e nt s, A p p oi nt e e s, Att or n e y s a n d D e p uti e s G ui d e i s n o w t h e r e s p o n si bilit y of t h e D e ci si o n M a ki n g a n d A p p e al s ( L e e d s) ( P art of F e e d b a c k, L e gi sl ati o n a n d D e ci si o n M a ki n g). T hi s a m e n d m e nt p a c k a g e bri n g s t h e g ui d e u p t o d at e wit h c urr e nt l e gi sl ati o n.

2. T hi s a m e n d m e nt p a c k a g e aff e ct s p art s 3, 4 a n d 5 a n d al s o i n s ert s A p p e n di x 2 1 .

3. T hi s a m e n d m e nt p a c k a g e i s i s s u e d i n P D F f or m at o nl y,

N ot e: W h e n pri nti n g P D F p a c k a g e s s et t h e pri nt pr o p erti e s t o D u pl e x/ L o n g E d g e i n or d er t o pr o d u c e d o u bl e- si d e d pri nt s .

4. R e m o v e t h e s h e et s i n t h e l eft h a n d c ol u m n a n d i n s ert n e w s h e et s i n t h e ri g ht h a n d c ol u m n.

R e m o v e I n s ert

C o nt e nt s C o nt e nt s

4 0 6 9 – A p p e n di x 2 0 ( 3 p a g e s) 4 0 6 9 – A p p e n di x 2 1 ( 3 p a g e s)

P art T hr e e - G u ar di a n, C ur at or B o ni s & T ut or, P art T hr e e - G u ar di a n, C ur at or B o ni s & T ut or, S c otl a n d S c otl a n d

3 0 5 3 – 3 0 9 9 ( 1 p a g e) 3 0 5 3 – 3 0 9 9 ( 1 p a g e)

P art f o ur - Att or n e y P art f o ur - Att or n e y

C o nt e nt s 4 0 0 0 – C o nt e nt s 4 3 1 0 ( 2 p a g e s) C o nt e nt s 4 0 0 0 – C o nt e nt s 4 3 1 0 ( 2 p a g e s) 4 0 5 0 – 4 0 6 8 ( 1 p a g e ) 4 0 5 0 – 4 0 6 8 ( 2 p a g e s )4 1 0 0 – 4 1 2 0 ( 2 p a g e s) 4 1 0 0 – 4 1 2 0 ( 2 p a g e s) 4 1 4 1 – 4 1 5 9 ( 1 p a g e) 4 1 4 1 – 4 1 5 9 ( 1 p a g e) 4 1 6 5 – 4 2 0 5 ( 2 p a g e s) 4 1 6 5 – 4 2 0 5 ( 3 p a g e s) 4 2 7 5 – 4 2 8 9 ( 1 p a g e) 4 2 7 5 – 4 2 8 9 ( 1 p a g e)

P art fi v e - A p p oi nt e e P art fi v e - A p p oi nt e e

C o nt e nt s 5 0 0 0 – C o nt e nt s 5 4 5 7 ( 1 p a g e) C o nt e nt s 5 0 0 0 – C o nt e nt s 5 4 5 7 ( 1 p a g e) 5 2 2 1 – 5 2 4 9 ( 1 p a g e) 5 2 2 1 – 5 2 4 9 ( 1 p a g e) 5 3 5 0 – 5 4 4 9 ( 5 p a g e s) 5 3 5 0 – 5 4 4 9 ( 5 p a g e s)

A p p e n di c e s A p p e n di c e s

C o nt e nt s A p p x 1 – C o nt e nt s A p p x 2 0 ( 1 p a g e) C o nt e nt s A p p x 1 – C o nt e nt s A p p x 2 1 ( 1 p a g e) --------- A p p x 2 1 ( P a g e 1 – P a g e 9) ( 5 p a g e s)

Contents

Overseas attorneys

PoA drawn up Abroad ............................................................................... 4069

Capable customer with an existing Attorney moves overseas and wants attorney (who is staying in GB) to retain their role ...................... 4070

Attorney moving abroad, customer remaining in GB but wants attorney to retain role............................................................................. 4071

Power of Attorney and Enduring Power of Attorney

Power of Attorney Act 1971 ....................................................................... 4100

Checking the validity of a Power of Attorney made under the Enduring

Enduring Power of Attorney issued on or after 31 July 1990...................... 4114

Powers granted to the attorney under the Power of Attorney Act 1971...... 4101

Enduring Power of Attorney Act 1985 ......................................................... 4111

Powers granted under the Enduring Power of Attorney Act 1985 .............. 4112

Power of Attorney Act 1985....................................................................... 4113

EPoA and the Mental Capacity Act 2005 .................................................... 4118

Lasting Power of Attorney under the Mental Capacity Act 2005................. 4119

Responsibilities of an attorney .................................................................. 4121

Customer/Attorney presents an Enduring Power of Attorney ............... 4126

Customer with an Enduring Power of Attorney loses capacity ................... 4135

Customer/Attorney presents a Lasting Power of Attorney ..................... 4141

Customer has capacity.............................................................................. 4143

Customer does not have capacity ............................................................. 4145

Two or more attorneys ................................................................................ 4150

Power of Attorney document allows attorneys to act separately ................ 4151

Power of Attorney document does not allow attorneys to act separately ... 4152

Either attorney declines to act on the customer's behalf............................. 4153

Power of attorney granted with specific powers ..................................... 4160

Power of attorney granted for a limited period ........................................ 4162

June 2012

Agents, Appointees, Attorneys and Deputies Guide

Contents

Suspicion of fraud or mismanagement by the Attorney - registered

Power of Attorney ..................................................................................... 4164

Suspicion of fraud or mismanagement by the attorney - unregistered

Enduring Power of Attorney or Power of Attorney ............................... 4165

Professional attorneys................................................................................. 4166

Attorney empowered to act ......................................................................... 4169

Attorney not empowered to act ................................................................... 4180

Attorney - Scotland ..................................................................................... 4190

Power of Attorney made under the Power of Attorney Act 1971 ................ 4194

Electronic Power of Attorney Registration – EPOAR (from May 2012) ...... 4195

EPOAR Certificate of Registration – Validation .......................................... 4196

EPOAR – Ability to verify Registrations on-line........................................... 4197

Other points to note..................................................................................... 4198

Copies ......................................................................................................... 4199

Overseas Attorney

PoA drawn up abroad................................................................................ 4206

Capable customer with existing attorney moves overseas and wants attorney (who is staying in GB) to retain their role ................................ 4208

Attorney moving abroad, customer remaining in GB but wants attorney to retain role............................................................................. 4209

Adults with Incapacity (Scotland) Act 2000 ............................................. 4212

Position in the order of authority .............................................................. 4220


Powers granted to an attorney

Full powers .................................................................................................. 4240

Specific powers ........................................................................................... 4250

Power of attorney granted for a limited period ............................................ 4260

June 2012


Contents

Verifying the attorney is empowered ........................................................ 4270

Photocopies................................................................................................. 4271

Checking the power of attorney document is acceptable ........................... 4273

Acceptable wording for powers of attorney ................................................. 4275

Power of attorney document does not satisfy the Scottish requirement ..... 4276

Two or more attorneys

PoA document allows attorneys to act separately ...................................... 4290

PoA document does not allow attorneys to act separately ......................... 4291

Either attorney declines to act on the customer’s behalf ............................ 4292

Attorney not empowered to act .................................................................. 4300

Attorney empowered to act......................................................................... 4310

Part five - Appointee

Introduction ................................................................................................. 5000

When appointee action is not appropriate................................................... 5010

Managers of Care Homes in Scotland ..................................................... 5013

Responsibilities of an appointee................................................................ 5050

Request for an appointee received ........................................................... 5100

LA/CTB appointee ..................................................................................... 5102

Considering the need for an appointee .................................................... 5150

Completing the BF56 appointee application form ....................................... 5160

Visiting the customer ................................................................................... 5170

Assessing the customer’s capabilities......................................................... 5180

Doubt over the customer's capabilities........................................................ 5181

Physical disability - special circumstances .............................................. 5183

Customer in hospital.................................................................................... 5184

June 2012


Contents

Interviewing the prospective appointee - guidance for the Interviewing

Officer

Restrictions on residential care home or nursing home staff (CH/NH) ....... 5200

If an individual is the prospective appointee ............................................... 5210

If an organization is the prospective appointee........................................... 5220

Organization already acts as appointee for other customers...................... 5221

Organization does not already act as appointee for other customers......... 5222

Organization submits medical evidence with application............................ 5225

Someone other than authorized person contacts the department

on behalf of COP....................................................................................... 5227

Prospective appointee lives outside your office area ............................. 5250

Appointee needed but no one nominated ................................................ 5300

Changing an appointee .............................................................................. 5303

Secretary of State's decision on the application

Appointment to act not approved ................................................................ 5350

Appointment to act approved ...................................................................... 5360

Handling a phone call from the appointee................................................... 5361

Revoking an appointment .......................................................................... 5400

Revoking the appointment because appointee is not acting in best interest

of the customer.......................................................................................... 5401

Revoking an appointment – request received from the customer............... 5402

Case conferences ....................................................................................... 5403

Revoking a corporate appointee ................................................................. 5404

Obtaining consent for the release of medical information when a

customer has an appointee...................................................................... 5405

Jobseekers Allowance/ESA customer with appointee ............................ 5407

Death of the customer ................................................................................ 5450

June 2012


Contents

Overseas appointees................................................................................... 5452

Customer with an existing appointee moves overseas but the appointee

Application from would-be appointee who lives abroad, customer

Overseas customer becomes incapable and prospective appointee

is staying in GB and wants to retain the role ......................................... 5453

Appointee is moving abroad, customer remaining in GB ......................... 5455

in GB ...................................................................................................... 5456

lives near the customer.......................................................................... 5457

Part six - Action following verification of a PAB/COP

Introduction ................................................................................................. 6000

Creating an OP/COP relationship .............................................................. 6050

Ending an OP/COP relationship ................................................................ 6100

Changing the customer’s OP/COP ............................................................ 6150

Part seven - Split Payment Payee

Introduction ................................................................................................. 7000

Recording the SPP’s details ...................................................................... 7050

Ending the split payment arrangement .................................................... 7100

Part eight - Collection of payment by an individual 3rd party

Introduction ................................................................................................. 8000

Direct Payment ............................................................................................ 8001

Third party access .................................................................................... 8002

Payment into a joint account .................................................................... 8003

Standing order to a third party account ..................................................... 8004

Emergency arrangements ......................................................................... 8005

Post Office® card account......................................................................... 8006

June 2012


Contents

Customers not paid by direct debt ............................................................ 8007

Customers with different third parties collecting benefit............................ 8008

Appendices

An example of form BF56................................................................Appendix 1

Prescribed format for an Enduring Power of Attorney for the period

Prescribed format for an Enduring Power of Attorney for the period

An example of a Power of Attorney issued under section 10 of the

Scottish Power of Attorney under the Adults with Incapacity



Aide Memoirs - official use ..............................................................Appendix 4

Aide Memoirs - appointee use.........................................................Appendix 5

Draft letter to appointee/attorney about withholding benefit............Appendix 6

An example of a Receiver’s order of appointment .........................Appendix 7

An example of an evidence of appointment for a Curator bonis ....Appendix 8

10 March 1986 to 31 October 1987 ..............................................Appendix 9

1 November 1987 to 31 July 1990 ..............................................Appendix 9a

Prescribed format for an Enduring Power of Attorney issued after 31 July 1990 ................................................................................Appendix 10

Power of Attorney Act 1971.........................................................Appendix 11

An example of a Scottish Power of Attorney ................................Appendix 12

(Scotland) Act 2000 ....................................................................Appendix 13

An example of Lasting Power of Attorney Property and Affairs ....Appendix 15

Letters for use where power of attorney is granted by a capable customer ........................................................................Appendix 16

Appointee not suitable...................................................................Appendix 17

Doubts about appointees behaviour..............................................Appendix 18

Appointee Review Process ...........................................................Appendix 19

Appointee Review Letter ...............................................................Appendix 20

EPOAR Example Certificate .........................................................Appendix 21

June 2012


P art t hr e e

G u ar di a n, C ur at or B o ni s & T ut or, S c otl a n d

G u a r di a n a p p oi nt e d o n or aft er 1 A pril 2 0 0 2

T h e A d ult s wit h I n c a p a cit y ( S c otl a n d) A ct 2 0 0 0

3 0 5 3 T h e A d ult s wit h I n c a p a cit y ( S c otl a n d) A ct 2 0 0 0 pr o vi d e s t h at t h e c o urt s c a n a p p oi nt w elf ar e

g u ar di a n s or fi n a n ci al g u ar di a n s t o d e al wit h t h e aff air s of t h e c u st o m er. W elf ar e G u ar di a n s

will n ot u s u all y b e gi v e n p o w er s t o d e al wit h t h e fi n a n ci al aff air s of t h e c u st o m er.

3 0 5 4 If y o u r e c ei v e a r e q u e st fr o m s o m e o n e w h o cl ai m s t o h a v e be e n m a d e t h e c u st o m er’ s

G u ar di a n a s k t o s e e b ot h t h e “i nt er l o c ut or” a n d t h e C ertifi c at e of R e gi str ati o n. T h e

“i nt erl o c ut or” i s t h e c o urt d o c u m e nt w hi c h s p e cifi e s t h e p o w er s t h at h a v e b e e n gr a nt e d t o t h e

g u ar di a n. T h e C ertifi c at e of R e gi str ati o n i s i s s u e d b y t h e O P G t o s h o w t h at t h e g u ar di a n s hi p

or d er h a s b e e n r e gi st er e d wit h t h e m.

3 0 5 5 W h er e m or e t h a n o n e p er s o n h a s b e e n a p p oi nt e d b y t h e O P G a ll t h o s e n a m e d m u st h a v e a

C ertifi c at e of R e gi str ati o n. C h e c k t h e pr o c e e di n g s b e g a n o n or aft er 3 1 M ar c h 2 0 0 2.

3 0 5 6 I n all c a s e s w h er e it i s cl e ar t h at t h e g u ar di a n s hi p or d er i n cl u d e s t h e p o w er t o a d mi ni st er t h e

fi n a n ci al aff air s of t h e c u st o m er, d o n ot t a k e a n y a p p oi nt e e a cti o n. T h e g u ar di a n i s a ut h ori z e d

t o d e al wit h t h e c u st o m er’ s s o ci al s e c urit y aff air s. S e e al s o p ar a. 3 0 1 0.

3 0 5 7 G u ar di a n s hi p Or d er s s h o ul d b e s e nt t o:

I nf or m ati o n M a n a g e m e nt, D e v ol uti o n a n d G o v er n a n c e, D e v ol uti o n T e a m

Sil v a n H o u s e, 2 n d Fl o or

2 3 1 C or st or p hi n e R o a d

E di n b ur g h

E H 1 2 7 A T

T el: 0 1 3 1 3 1 0 1 1 6 1

E- m ail: T h e a d dr e s s i s li st e d o n t h e G A L a s D W P D e v ol uti o n P oli c y T e a m

C o uri er: E di n b ur g h I nf or m ati o n a n d D e v ol uti o n P oli c y

3 0 5 8 If I nf or m ati o n M a n a g e m e nt, D e v ol uti o n a n d G o v er n a n c e, D e v ol uti o n T e a m c o nfir m t h at t h e

G u ar di a n h a s a ut h orit y t o h a n dl e t h e s o ci al s e c urit y b e n efit af f air s of t h e c u st o m er, s e e

Cr e ati n g a n O P/ C O P r el ati o n s hi p i n P art si x of t h e g ui d e.

J u n e 2 0 1 2

A g e nt s, A p p oi nt e e s, Att or n e y s a n d D e p uti e s G ui d e

P art t hr e e

G u ar di a n, C ur at or B o ni s & T ut or, S c otl a n d

I nt er v e nti o n Or d er s

3 0 5 9 T h e A d ult s wit h I n c a p a cit y ( S c otl a n d) A ct 2 0 0 0 al s o gi v e s t h e c o urt s p o w er t o i m p o s e

i nt er v e nti o n or d er s. T h e s e ar e i nt e n d e d a s a t e m p or ar y m e a s ur e i n r el ati o n t o a s p e cifi c a ct

or d e ci si o n o n b e h alf of t h e c u st o m er i n or d er t o pr ot e ct t h eir i nt er e st s.

It s h o ul d b e n ot e d t h at a n I nt er v e nti o n Or d er, e v e n w h er e it in cl u d e s a ut h orit y t o m a n a g e

b e n efit p a y m e nt s, d o e s n ot t a k e pri orit y o v er a n a p p oi nt m e nt m a d e b y t h e S e cr et ar y of St at e.

T h e y c a n o p er at e si m ult a n e o u sl y. I n pr a cti c e y o u s h o ul d c o n si d e r w h et h er t hi s w o ul d b e t h e

b e st a p pr o a c h f or t h e c u st o m er. A s t h e I nt er v e nti o n Or d er i s li k el y t o c o v er all t h e c u st o m er’ s

fi n a n ci al aff air s a n d n ot j u st b e n efit s, t h e n if t h er e i s a n e xi sti n g a p p oi nt m e nt y o u m a y w a nt t o

c o n si d er r e v o ki n g it. T hi s will r e q uir e c ar ef ul c o n si d er ati o n a n d di s c u s si o n wit h all p arti e s.

3 0 6 0 T h e l e n gt h of ti m e t h e i nt er v e nti o n or d er i s i n f or c e, a n d t h e p o w er s s p e cifi e d i n t h e or d er will

d et er mi n e w h et h er t h e D e p art m e n t n e e d s t o t a k e a n y a cti o n.

3 0 6 1 I nt er v e nti o n Or d er s s h o ul d b e s e nt t o I nf or m ati o n M a n a g e m e nt, D e v ol uti o n a n d G o v er n a n c e,

D e v ol uti o n T e a m. S e e p ar a 3 0 5 7 f or d et ail s.

3 0 6 2 I s s u e a n y cl ai m f or m s a n d r e c or d t h e f oll o wi n g:

1. d et ail s of t h e P A B;

2. w h et h er t h e a p p oi nt m e nt i s of G u a r di a n, C ur at or B o ni s or T ut or;

3. t h e n u m b er a n d d at e of t h e or d er of a p p oi nt m e nt;

4. t h e r e c ei pt a n d di s p o s al of t h e O B if a p pr o pri at e.

F or w ar d a c o p y of t h e a p p oi nt m e nt t o all ot h er a p pr o pri at e b e n efit s e cti o n s.

3 0 6 3 If t h e p o w er s of a p p oi nt m e nt ar e li mit e d a n d/ or it i s n ot cl e ar w h et h er t h e p er s o n i s a p p oi nt e d

t o d e al wit h S o ci al S e c urit y m att er s, r ef er t h e c a s e t o t h e s u per vi s or or t e a m l e a d er t o

c o n si d er r ef err al t o I nf or m at i o n M a n a g e m e nt, D e v ol uti o n a n d G o ver n a n c e, D e v ol uti o n T e a m

f or n or m al a p p oi nt e e a cti o n.

3 0 6 4 - 3 0 9 9

J u n e 2 0 1 2


Part four Attorney

Contents

Part four – Attorney Introduction ................................................................................................. 4000

Attorney – England and Wales .................................................................. 4050

Verifying the attorney is empowered ........................................................ 4055

Photocopies .............................................................................................. 4058

Scanned PoAs .......................................................................................... 4059

Overseas Attorneys

PoA drawn up abroad ............................................................................... 4069

Capable customer with an existing attorney moves overseas and

wants attorney (who is staying in GB) to retain their role .................... 4071

Power of Attorney and Enduring Power of Attorney

Power of Attorney Act 1971 ..................................................................... 4100

Powers granted to the attorney under the Power of Attorney Act 1971 ... 4101

Enduring Power of Attorney Act 1985....................................................... 4111

Powers granted under the Enduring Power of Attorney Act 1985............ 4112

Checking the validity of a Power of Attorney made under the

Enduring Power of Attorney Act 1985 ................................................. 4113

Enduring Power of Attorney issued on or after 31 July 1990 ................... 4114

EPoA and the Mental Capacity Act 2005 ................................................. 4118

Lasting Power of Attorney under the Mental Capacity Act 2005 .............. 4119


Customer/Attorney presents an Enduring Power of Attorney ................ 4126

Customer with an Enduring Power of Attorney loses capacity................. 4135

June 2012


Part four Attorney

Customer/Attorney presents a Lasting Power of Attorney ..................... 4141

Customer has capacity ............................................................................. 4143

Customer does not have capacity ............................................................ 4145

Two or more attorneys.............................................................................. 4150

Power of Attorney document allows attorneys to act separately.............. 4151

Power of Attorney document does not allow attorneys to act

separately .............................................................................................. 4152

Either attorney declines to act on the customer's behalf .......................... 4153

Power of attorney granted with specific powers ..................................... 4160

Power of attorney granted for a limited period ........................................ 4162

Suspicion of fraud or mismanagement by the attorney - registered

Power of Attorney .................................................................................... 4164

Suspicion of fraud or mismanagement by the attorney –

unregistered Enduring Power of Attorney or Power of Attorney

Professional attorneys ............................................................................. 4166

Attorney empowered to act....................................................................... 4169

Attorney not empowered to act................................................................. 4180

Attorney – Scotland .................................................................................... 4190

Power of Attorney made under the Power of Attorney Act 1971.............. 4194

Electronic Power of Attorney Registration – EPOAR (from May 2012).... 4195

EPOAR Certificate of Registration – validation ........................................ 4196

EPOAR – Ability to verify Registrations On-line ....................................... 4197

Other points to note .................................................................................. 4198

Copies....................................................................................................... 4199

Overseas Attorney

PoA drawn up abroad ............................................................................... 4206

Capable customer with an existing attorney moves overseas and

wants attorney (who is staying in GB) to retain their role ...................... 4208

June 2012


Part four Attorney

Attorney moving abroad, customer remaining in GB but wants

attorney to retain role............................................................................. 4209

Adults with Incapacity (Scotland) Act 2000 ............................................. 4212

Position in the order of authority .............................................................. 4220


Powers granted to an attorney

Full powers................................................................................................ 4240

Specific powers......................................................................................... 4250

Power of attorney granted for a limited period.......................................... 4260

Verifying the attorney is empowered ......................................................... 4270

Photocopies .............................................................................................. 4271

Checking the power of attorney document is acceptable......................... 4274

Acceptable wording for powers of attorney .............................................. 4276

Power of Attorney document does not satisfy the Scottish

requirement............................................................................................ 4277

Two or more attorneys

Power of Attorney document allows attorneys to act separately.............. 4290

Power of Attorney document does not allow attorneys to act

separately .............................................................................................. 4291

Either attorney declines to act on the customer’s behalf .......................... 4292

Attorney not empowered to act ................................................................. 4300

Attorney empowered to act ........................................................................ 4310

June 2012


Part four Attorney

Attorney – England and Wales

4050 A PoA is a formal instrument by which one person (a donor) empowers another (a donee, who is the attorney) to act on his behalf either generally or in specific circumstances.

4051 A PoA can be granted under:

x The Power of Attorney Act 1971 (This is a general PoA)

x The Enduring Power of Attorney Act 1985 ( The power to make an EPoA was revoked 1.10.07 – see para 4111)

x The Mental Capacity Act 2005. (A LPA is made under this Act)

4052 Whichever Act a PoA is granted under, the attorney can be given:

x general powers to handle all the customer's affairs, that is, both in relation to financial matters and personal welfare - see Responsibilities of an attorney in this part of the guide

x specific powers to handle some of the customer's affairs - see Power of attorney

granted with specific powers in this part of the guide and/or

x powers for a limited period, eg while the customer is ill or abroad - see Power of

attorney granted for a limited period

4053 The Secretary of State can accept a PoA as a valid authority to manage the social security benefit affairs of the customer under certain circumstances.

4054 A PoA can be granted to:

x an individual

x two or more individuals, i.e. joint attorneys, see Two or more attorneys

or

x an organization, see Professional attorneys.

Verifying the attorney is empowered

4055 If you receive a claim or enquiry from any person(s) or organization stating that they are the customer's attorney(s) and that they wish to act for the customer, ask to see the PoA document.

June 2012


Part four Attorney

4056 To be acceptable, a PoA document must:

a) be signed by:

x the customer, whose signature must be countersigned by a witness or

x someone acting under the customer's direction and in the customer's presence, whose signature must be countersigned by two witnesses and

b) give the attorney's:

x name

x address and

c) include the words:

x signed and sealed' if the PoA was completed before 31 July 1990 or

x 'signed as a deed' if the PoA was completed on or after 31 July 1990

d) in the case of PoA under the 1971 Act, it must make reference to that Act.

e) in the case of an LPA, and a registered EPoA, you should see:

x OPG validated stamp at the bottom of the front page

x same stamp on all other pages (not necessarily at the bottom)

x top left corner of front page: reference number and date of registration.

If presented with form LPA004 this of itself is not acceptable. It is an information only form. You must see the original or copied LPA.

4057 There is a template, provided by both the 1971 Act and the 1985 Act, which the vast majority use, see Appendices 9 - 11 in this part of the guide.

Photocopies

4058 You can accept a photocopy of any PoA document provided it includes a declaration that it is a true and complete copy of the original signed by:

x the customer or

x a solicitor or

x a stockbroker.

June 2012


P art f o u r

Att or n e y

S c a n n e d P o A s

4 0 5 9 W h er e t h e P o A i s r e c ei v e d a s a s c a n n e d d o c u m e nt t h er e i s n o n e e d t o pri nt o ut a n d s a v e a s

a h ar d c o p y. I n st e a d, t h e p er s o n v erif yi n g t h e v ali dit y s h o ul d n ot e it s a c c e pt a n c e i n N ot e p a d.

T h e p er s o n s h o ul d pr o vi d e t h eir n a m e a n d t h e d at e.

4 0 6 0 - 4 0 6 8

J u n e 2 0 1 2


P art f o u r Att or n e y

P o w e r of Att or n e y a n d E n d uri n g P o w er ofAtt or n e y

P o w er of Att or n e y A ct 1 9 7 1

4 1 0 0 A P o A gr a nt e d u n d er t h e a b o v e A ct i s a n a ut h orit y f or t h e att or n e y t o m a n a g e t h e fi n a n ci al

aff air s of t h e d o n or or c u st o m er. It i s o nl y v ali d if t h e c u st o m er i s m e nt all y c a p a bl e. It

t h er ef or e e x pir e s w h e n t h e c u st o m er b e c o m e s m e nt all y i n c a p a bl e. If t h e c u st o m er h a s

m e nt al c a p a cit y it c a n b e a v ali d a ut h orit y t o a ct a s l o n g a s i t gr a nt s g e n er al a ut h orit y a n d

c o nf or m s t o c ert ai n f or m aliti e s.

P o w er s gr a nt e d t o t h e att or n e y u n d er t h e P o w er of Att or n e y A ct 1 9 7 1

4 1 0 1 If t h e P o A d o c u m e nt st at e s t h at t h e c u st o m er gr a nt s t h eir att or n e y g e n er al p o w er s u n d er

s e cti o n 1 0 of t h e P o w er of Att or n e y A ct 1 9 7 1, t h e att or n e y i s gi v e n f ull p o w er t o h a n dl e t h e

fi n a n ci al aff air s of t h e c u st o m er. T h e S e cr et ar y of St at e c a n a c c e pt t hi s a ut h orit y a s

s uffi ci e nt t o h a n dl e t h e b e n efit aff air s of t h e d o n or, s e e R e s p o n si biliti e s of t h e att or n e y l at er

i n t hi s s e cti o n. A n e x a m pl e of a g e n er al P o A i s s u e d u n d er S e ctio n 1 0 of t h e P o w er of

Att or n e y A ct 1 9 7 1 i s s h o w n at A p p e n di x 1 1.

4 1 0 2 H o w e v er, w h e n a P o A i s m a d e u n d er t h e 1 9 7 1 A ct u s e of t h e t e m pl at e i s n ot m a n d at or y. A

P o A c a n b e cr e at e d o n a pi e c e of p a p er a s l o n g a s r ef er e n c e i s m a d e t o t h e 1 9 7 1 A ct. F or

e x a m pl e it s h o ul d st at e t h at it h a s b e e n m a d e “i n a c c or d a n c e wi t h t h e P o A A ct 1 9 7 1”.

4 1 0 3 If y o u r e c ei v e a g e n er al P oA d o c u m e nt w hi c h d o e s n ot i n cl u d e t h e w or di n g s h o w n i n t h e

e x a m pl e s h o w n at A p p e n di x 1 1 t a k e a p h ot o c o p y a n d r ef er it t o:

Str at e g y D M A P oli c y

3r d Fl o or

C a xt o n H o u s e

L o n d o n

S W 1 9 N A

F a x 0 2 0 7 4 4 9 7 3 4 7.

J u n e 2 0 1 2


P art f o ur

A tt or n e y

4 1 0 4 If D M A L e e d s r e pl y st ati n g t h at t h e P o A i s:

x a c c e pt a bl e, s e e Att or n e y e m p o w er e d t o a ct or

x n ot a c c e pt a bl e, s e e Att or n e y n ot e m p o w er e d t o a ct.

4 1 0 5 If t h e c u st o m er gr a nt s t h eir att or n e y s p e cifi c p o w er s, t h e p o w er s m a y or m a y n ot i n cl u d e t h e

p o w er t o d e al wit h S o ci al S e c urit y b e n efit, s e e P o w er of att or n e y gr a nt e d wit h s p e cifi c

p o w er s.

4 1 0 6 B e c a u s e t h e c u st o m er still m u st h a v e m e nt al c a p a cit y t o h a n dl e t h eir o w n aff air s f or t h e P o A

t o b e v ali d, t h e c u st o m er c a n still c h o o s e t o h a n dl e t h eir o w n aff air s, s e e C u st o m er h a s

m e nt al c a p a cit y i n t hi s p art of t h e g ui d e.

4 1 0 7 - 4 1 1 0

E n d uri n g P o w er of Att or n e y A ct 1 9 8 5

4 1 1 1 U nli k e a P o A m a d e u n d er t h e P o w er of Att or n e y A ct 1 9 7 1, a P o A m a d e u n d er t h e E n d uri n g

P o w er of Att or n e y A ct 1 9 8 5 i s i nt e n d e d t o c o nti n u e w h e n t h e c u st o m er l o s e s m e nt al

c a p a cit y . F or t h e v ali dit y of a n E P o A i n S c otl a n d, s e e p ar a 4 2 0 5 i n t hi s g ui d e.

N B: T h e E P o A A ct 1 9 8 5 w a s r e p e al e d b y t h e M e nt al C a p a cit y A ct 2 0 0 5. H o w e v er, e xi sti n g

E P o A s will c o nti n u e t o o p er at e u n d er S c h e d ul e 4 of t h e M e nt al C a p a cit y A ct. T h e p ar a s

b el o w ar e r et ai n e d b e c a u s e if w e ar e pr e s e nt e d wit h a n E P o A r e gi st er e d b ef or e 1 O ct o b er

2 0 0 7 t h e n t h e 1 9 8 5 v erifi c ati o n r ul e s will still a p pl y.

P o w er s gr a nt e d u n d er t h e E n d uri n g P o w er of Att or n e y A ct 1 9 8 5

4 1 1 2 If t h e c u st o m er gr a nt s t h eir att or n e y g e n er al p o w er s u n d er t h e E n d uri n g P o w er of Att or n e y

A ct 1 9 8 5, t h e att or n e y h a s f ull p o w er t o a ct f or t h e c u st o m er o v er all t h eir fi n a n ci al aff air s

i n cl u di n g s o ci al s e c urit y b e n efit s, s e e R e s p o n si biliti e s of a n att or n e y i n t hi s p art of t h e g ui d e.

T h e w or di n g o n t h e p o w er will u s u all y i n di c at e w h et h er t h e p o w e r s gr a nt e d ar e g e n er al or

s p e cifi c, s e e P o w er of att or n e y gr a nt e d wit h s p e cifi c p o w er s.

C h e c ki n g t h e v ali dit y of a P o w er of Att or n e y m a d e u n d er t h e E n d uri n g P o w er of Att or n e y A ct 1 9 8 5

4 1 1 3 T h e E n d uri n g P o w er s of Att or n e y A ct 1 9 8 5 c a m e i nt o f or c e o n 1 0 M ar c h 1 9 8 6. T h e f or m at

a n d w or di n g of a n E P o A d o c u m e nt c a n diff er, d e p e n di n g o n t h e d a t e of i s s u e. If t h e E P o A i s

si g n e d b ef or e 3 1 J ul y 1 9 9 0 t h e d o c u m e nt m u st c o m pl y wit h t h e r e g ul ati o n s at t h at ti m e. S e e

A p p e n di c e s 9 a n d 9 a f or f urt h er i nf or m ati o n.

J u n e 2 0 1 2


P art f o u r

Att or n e y

E n d u ri n g P o w er of Att or n e y i s s u e d o n or aft er 3 1 J ul y 1 9 9 0

4 1 1 4 T h e 1 9 9 0 R e g ul ati o n s p er mit a n E P o A i s s u e d o n or aft er 3 1 J ul y 1 9 9 0 n ot t o b e s e al e d.

T h e s e R e g ul ati o n s al s o all o w t h e att or n e y t o si g n t h e d o c u m e nt at t h e dir e cti o n of t h e d o n or

( c u st o m er), i n li n e wit h t h e P o A A ct 1 9 7 1. T h e c u st o m er i s n ot c o m p ell e d t o si g n [ a m ar k will

b e s uffi ci e nt], pr o vi d e d t h at t h er e ar e t w o wit n e s s e s.

4 1 1 5 A n e x a m pl e of a n E P o A i s s u e d u n d er t h e 1 9 9 0 R e g ul ati o n s i s s h o w n at A p p e n di x 1 0.

4 1 1 6 A n y f ail ur e t o c o m pl y wit h t h e R e g ul ati o n s c urr e nt w h e n t h e p o w er w a s e x e c ut e d will

i n v ali d at e t h e d o c u m e nt.

4 1 1 7 A n y d o u btf ul c a s e s s h o ul d b e r ef err e d i n writi n g or f a x, t o:

Str at e g y D M A P oli c y

3r d Fl o or


L o n d o n

S W 1 9 N A

F a x 0 2 0 7 4 4 9 7 3 4 7.

4 1 1 8 E P o A a n d t h e M e nt al C a p a cit y A ct 2 0 0 5

x It h a s n ot b e e n p o s si bl e t o cr e at e a n E P o A si n c e 1 O ct o b er. H o w e v er, it i s still p o s si bl e

t o r e gi st er a n E P o A cr e at e d b ef or e t hi s d at e.

x If pr e s e nt e d wit h a n E P o A r e gi st er e d b ef or e 1 Oct o b er t h e n t h e st a n d ar d E P o A

v erifi c ati o n r ul e s a p pl y - s e e p ar a. 4 1 1 3 et s e q.

x If pr e s e nt e d wit h a n E P o A r e gi st er e d aft er 1 O ct o b er t h e n t h e L P A v erifi c ati o n r ul e s will

a p pl y - s e e p ar a 4 1 4 1 et s e q.

4 1 1 9 L a sti n g P o w er of Att or n e y u n d er t h e M e nt al C a p a cit y A ct 2 0 0 5

A n L P A i s a n e w l e g al f or m, w hi c h fr o m 1 O ct o b er 2 0 0 7 all o w s o ur c u st o m er t o c h o o s e

s o m e o n e el s e t o m a n a g e t h eir aff a ir s - s e e A p p e n di x 1 5 f or a s pe ci m e n L P A.

T h er e ar e t w o t y p e s of L P A s:

- a pr o p ert y a n d aff air s L P A all o wi n g t h e att or n e y t o m a k e de ci si o n s r el ati n g t o fi n a n ci al

a n d pr o p ert y m att er s. T hi s c a n b e u s e d e v e n if t h e c u st o m er still h a s c a p a cit y .

or

J u n e 2 0 1 2


Part four Attorney

- a personal welfare LPA allowing the attorney to make decisions regarding the customer’s health and personal welfare, such as where they should live or medical treatment received. This can only be used when the customer does not have capacity.

Note: An LPA cannot be used until it has been registered with the OPG.

4120

June 2012


P art f o u r

Att or n e y

C u st o m er/ Att or n e y pr e s e nt s a L a sti n g P o w er ofAtt or n e y

4 1 4 1 W h er e t h e c u st o m er pr e s e nt s a L P A y o u n e e d t o c h e c k f or t w o t hi n g s:

1. T h at it h a s b e e n r e gi st er e d wit h t h e O P G. Y o u s h o ul d s e e t h e f oll o wi n g:

i O P G v ali d at e d st a m p at h e b ott o m of t h e p a g e

ii S a m e st a m p o n all ot h er p a g e s ( n ot n e c e s s aril y at t h e b otto m)

iii T o p l eft h a n d c or n er of fr o nt p a g e; r ef er e n c e n u m b er a n d d at e of r e gi str ati o n.

2. T h at it gi v e s a ut h orit y o v er t h e c u st o m er’ s fi n a n c e s. If it o nl y gi v e s a ut h orit y o v er t h e

c u st o m er’ s p er s o n al w elf ar e t h e n it i s of n o u s e f or b e n efit p u r p o s e s. T h e p er s o n

s h o ul d b e r ef err e d t o t h e O P G – T el: 0 8 4 5 3 3 0 2 9 0 0.

4 1 4 2 W hil st t h e L P A m a y gi v e a ut h or it y o v er t h e p er s o n’ s fi n a n ce s w e s h o ul d c h e c k t h at t h er e ar e

n o r e stri cti o n s o n t h e p a y m e nt of b e n efit t o t h e att or n e y e g, t h at i n r e s p e ct of b e n efit t h e L P A

i s o nl y t o b e u s e d o n c e c a p a cit y h a s b e e n l o st. [If s u c h a n L P A i s pr e s e nt e d it m a y s u g g e st

t h at t h e att or n e y i s a cti n g wit h o ut t h e k n o wl e d g e of t h e cl ai m ant, i n w hi c h c a s e it m a y c a st

d o u bt a b o ut t h e m oti v ati o n of t h e att or n e y. W h er e t hi s ari s e s w e s h o ul d l et t h e O P G k n o w

w h at h a s tr a n s pir e d].

If y o u ar e s ati sfi e d o n b ot h c o u nt s (i n p ar a 4 1 4 1) t h e n it c a n b e a c c e pt e d a n d b e n efit p ai d t o

t h e att or n e y.

C u st o m er h a s c a p a cit y

4 1 4 3 If t h e c u st o m er h a s c a p a cit y t h e y m u st b e r e mi n d e d t h at w hil st t h eir b e n efit i s p ai d t o t h e

p er s o n h ol di n g t h e p o w er of att or n e y, t h e y r et ai n r e s p o n si bilit y f or t elli n g u s of a n y c h a n g e i n

t h eir cir c u m st a n c e s – y o u s h o ul d s e n d t h e l ett er s at A p p e n di x 1 6.

4 1 4 4 Y o u m u st al s o t ell t h e att or n e y t h at t h e y s h o ul d i nf or m u s w h e n c a p a cit y i s l o st. T hi s i s a n

i m p ort a nt c o n si d er ati o n s h o ul d a n y o v er p a y m e nt s u b s e q u e ntl y aris e. (If y o u ar e d e ali n g wit h

t h e att or n e y dir e ctl y t h e n y o u c a n t ell t h e m v er b all y; if n ot t h e n y o u s h o ul d writ e t o t h e m. Y o u

s h o ul d m a k e a n ot e of h a vi n g d o n e t hi s.)

C u st o m er d o e s n ot h a v e c a p a cit y

4 1 4 5 W h er e t h e c u st o m er h a s l o st c a p a cit y it i s i m p ort a nt t h at t h e att or n e y u n d er st a n d s t h e

r e q uir e m e nt t o l et u s k n o w a b o ut a n y c h a n g e i n t h e c u st o m er’ s an d t h eir o w n

cir c u m st a n c e s.

4 1 4 6 - 4 1 4 9

J u n e 2 0 1 2


P art f o u r

Att or n e y

T w o or m or e att or n e y s

4 1 5 0 T h e c u st o m er c a n a ut h ori z e m o r e t h a n o n e att or n e y t o a ct ov er t h eir aff air s.

P o w er of Att or n e y d o c u m e nt all o w s att or n e y s t o a ct s e p ar at el y

4 1 5 1 W h er e t h e c u st o m er a p p oi nt s t w o or m or e att or n e y s j oi ntl y a n d t h e P o A d o c u m e nt

a ut h ori z e s t h e m t o a ct s e p ar at el y, t h e d o c u m e nt will st at e t h at t h e att or n e y s ar e a ut h ori z e d

t o a ct “j oi ntl y a n d s e v er all y”. (f or L P A s y o u m a y s e e t h e w or ds “t o g et h er a n d

i n d e p e n d e ntl y”, t hi s h a s t h e s a m e m e a ni n g a s “j oi ntl y a n d s e v erall y”). Y o u c a n p a y b e n efit t o

w hi c h e v er att or n e y m a k e s t h e a p pli c ati o n, pr o vi d e d t h e P o A d o c u m e nt m e et s t h e ot h er

r e q uir e m e nt s.

P o w er of Att or n e y d o c u m e nt d o e s n ot all o w att or n e y s t o a ct s e p ar at el y

4 1 5 2 If t h e c u st o m er a ut h ori z e s t w o or m or e att or n e y s b ut d o e s n ot a ut h ori z e t h e m t o a ct

s e p ar at el y t h e d o c u m e nt will n ot a ut h ori z e t h e m t o a ct “j oi ntl y a n d s e v er all y” b ut will o nl y

a ut h ori z e t h e m t o a ct “j oi ntl y”. ( F or L P A s y o u m a y s e e t h e w or d “t o g et h er”, t hi s i s t h e s a m e

m e a ni n g a s “j oi ntl y”). A n y a p pli c ati o n m u st b e m a d e j oi ntl y a n d si g n e d b y all p arti e s. All

p a y m e nt s i n r e s p e ct of t h e c u st o m er m u st al s o b e p ai d j oi ntl y t o t h e att or n e y s. B e c a u s e CI S

o nl y all o w s y o u t o i n p ut o n e P A B, a j oi nt att or n e y c a s e w o ul d h a v e t o b e m ai nt ai n e d

cl eri c all y.

Eit h er att or n e y d e cli n e s t o a ct o n t h e c u st o m er’ s b e h alf

4 1 5 3 W h e n t h e c u st o m er a p p oi nt s t w o or m or e att or n e y s j oi ntl y a n d t h e P o A d o c u m e nt d o e s n ot

a ut h ori z e t h e m t o a ct s e p ar at el y, b ut o n e or m or e t h e n d e cli n e t o a ct o n t h e c u st o m er’ s

b e h alf, t h er e ar e o nl y t w o o pti o n s a v ail a bl e:

x m a k e p a y m e nt dir e ct t o t h e c u st o m er or

x if t h e c u st o m er i s m e nt all y i n c a p a bl e, r ef er t h e c a s e t o t h e no mi n at e d/ a p pr o pri at e

offi c er t o c o n si d er a p p oi nt e e a cti o n. F or i nf or m ati o n a b o ut a ut h ori zi n g a n a p p oi nt e e,

s e e P art fi v e of t hi s g ui d e

Y o u c a n n ot m a k e p a y m e nt t o o nl y o n e att or n e y u n d er a j oi nt P o A.

4 1 5 4 - 4 1 5 9

J u n e 2 0 1 2


P art f o u r

Att or n e y

S u s pi ci o n of fr a u d or mi s m a n a g e m e nt b y t h eatt or n e y - u nr e gi st er e d E n d uri n g P o w er ofAtt or n e y or P o w er of Att or n e y

4 1 6 5 If t h e c u st o m er i s a bl e t o m a n a g e t h eir o w n aff air s b ut w e h a v e a c c e pt e d a n E P o A or P o A

a n d t h er e i s e vi d e n c e t h at t h e att or n e y i s mi s m a n a gi n g t h e c u st o m er' s b e n efit aff air s, t h e

S e cr et ar y of St at e s h o ul d c o n si d er p a yi n g t h e b e n efit t o t h e c u st o m er. T hi s s h o ul d o nl y b e

d o n e aft er c ar ef ul c o n si d er ati o n of t h e e vi d e n c e. Y o u s h o ul d f o ll o w t h e st e p s a b o v e at 4 1 6 4

alt h o u g h a s t h e d o c u m e nt h a s n ot b e e n r e gi st er e d y o u d o n ot h a v e t o c o nt a ct t h e O P G.

P r of e s si o n al att or n e y s

4 1 6 6 It i s i m p ort a nt t o d et er mi n e w h et h er a n i n di vi d u al i s a cti n g i n a

p er s o n al or pr of e s si o n al c a p a cit y .

4 1 6 7 If t h e Att or n e y i s a cti n g i n a p er s o n al c a p a cit y, u s e hi s or h er NI N O a s a n i d e ntifi er. Pl e a s e

n ot e t h er e i s n o o bli g ati o n f or t h e att or n e y t o pr o vi d e t h e s e d et ail s. If t h e y o bj e ct, e x pl ai n

t h at, b e c a u s e of t h e w a y b e n efit s ar e a d mi ni st er e d i. e. d e p art m e nt al c o m p ut er s y st e m s t h at

r el y o n NI N O i d e ntifi c ati o n, it will e a s e t h e h a n dli n g of t h e cl ai m a n d t h e p a y m e nt of b e n efit if

t h e y pr o vi d e t h eir NI N O or e n o u g h i nf or m ati o n f or t h eir NI N O t o b e tr a c e d. If t h e y c o nti n u e t o

o bj e ct t h e o nl y o pti o n i s t o h a n dl e t h e cl ai m cl eri c all y.

4 1 6 8 If t h e Att or n e y i s a cti n g a s a n e m pl o y e e of a C or p or at e Org a ni z ati o n, u s e CI S t o tr a c e f or a n

e xi sti n g C or p or at e Or g a ni z ati o n I D. If t h er e i s n o tr a c e, u s e P D 3 8 5 t o cr e at e a n e w r e c or d.

CI S will g e n er at e a u ni q u e 6 di git I D f or t h e or g a ni z ati o n. I n n o cir c u m st a n c e s s h o ul d a n

i n di vi d u al’ s NI N O b e u s e d, n or s h o ul d a n y att e m pt b e m a d e t o tra c e it.

Att or n e y e m p o w er e d t o a ct

4 1 6 9 Aft er y o u v erif y t h e att or n e y i s e m p o w er e d t o a ct o n t h e c u st o m er’ s b e h alf f or S o ci al

S e c urit y b e n efit s, p e n si o n s a n d/ or all o w a n c e s, s e e Cr e ati n g a n

O P/ C O P r el ati o n s hi p i n P art si x of t hi s g ui d e.

4 1 7 0 I n l a w a P o A, E P o A or L P A i s n ot a hi g h er a ut h orit y t h a n a n a p p oi nt e e f or s o ci al s e c urit y

p ur p o s e s, b ut w h er e a v ali d P o A, E P o A or L P A e xi st s w e w o ul d r e s p e ct t hi s a n d t h e

att or n e y w o ul d n or m all y b e a c c e pt e d t o a ct f or b e n efit p ur p o s e s, u nl e s s t h er e i s a r e a s o n t o

b eli e v e t h at t h e att or n e y i s u n s uit a bl e, e. g. t h er e ar e gr o u n d s t o s u s p e ct fr a u d,

mi s m a n a g e m e nt or n e gl e ct.

4 1 7 1 - 4 1 7 9

J u n e 2 0 1 2


P art f o ur

A tt or n e y

Att o r n e y n ot e m p o w er e d t o a ct

4 1 8 0 If t h e att or n e y i s n ot e m p o w er e d t o a ct o n b e h alf of t h e cu st o m er f or S o ci al S e c urit y

p ur p o s e s:

St e p A cti o n

1 i nf or m t h e att or n e y t h e y c a n n ot a ct f or t h e c u st o m er f or S o ci al

S e c urit y p ur p o s e s

2 if y o u ar e m a d e a w ar e t h at t h e c u st o m er i s m e nt all y i n c a p a bl e, r ef er

t h e c a s e t o t h e n o mi n at e d/ a p pr o pri at e offi c er t o c o n si d er a p p oint e e

a cti o n - s e e P art fi v e of t hi s g ui d e.

4 1 8 1 W h er e y o u r e c ei v e a P o A dr a w n u p a br o a d eit h er f or a cl ai m a nt w h o li v e s a br o a d or o n e

w h o li v e s i n t hi s c o u ntr y, y o u s h o ul d c o nt a ct I P C f or f urt h er A d vi c e.

4 1 8 2 - 4 1 8 9

J u n e 2 0 1 2


P art f o u r

Att or n e y

Att or n e y - S c otl a n d

4 1 9 0 I n S c otl a n d, a P o A i s a n a p p oi nt m e nt of a g e nt b y d e e d b y whi c h o n e p er s o n (t h e c u st o m er)

gi v e s a n ot h er p er s o n( s) or or g a ni z ati o n (t h e att or n e y) a ut h orit y o v er t h eir aff air s.

4 1 9 1 A P o A c a n b e gr a nt e d t o:

x a n i n di vi d u al

x t w o or m or e i n di vi d u al s, i e j oi nt att or n e y s or

x a n or g a ni z ati o n.

4 1 9 2 A P o A gr a nt e d:

x pri or t o 2 A pril 2 0 0 1 d o e s n ot l a p s e w h e n t h e c u st o m er b e c o m e s i n c a p a bl e of

m a n a gi n g t h eir o w n aff air s u nl e s s t h e P o A d e e d s p e cifi c all y s o pr o vi d e s

x o n or aft er 2 A pril 2 0 0 1 , l a p s e s w h e n a c u st o m er b e c o m e s i n c a p a bl e of m a n a gi n g

t h eir o w n aff air s u nl e s s it i s a " c o nti n ui n g p o w er”. If it i s a c o nti n ui n g P o A c ert ai n

c o n diti o n s ar e r e q uir e d t o b e m et, i n cl u di n g r e gi str ati o n wit h t h e O P G pri or t o a n y u s e

of t h e P o A. F or m or e i nf or m ati o n a b o ut c o nti n ui n g P o A s a n d t h e s e cir c u m st a n c e s s e e

t h e A d ult s wit h I n c a p a cit y ( S c otl a n d) p art of t h e g ui d e.

F or a n e x a m pl e of a P o A i s s u e d i n S c otl a n d pri or t o 2. 4. 2 0 0 1, s e e A p p e n di x 1 2. F or

e x a m pl e of o n e i s s u e d aft er 2. 4. 2 0 0 1, s e e A p p e n di x 1 3.

4 1 9 3 T h e att or n e y c a n b e gi v e n:

x f ull p o w er s t o d e al wit h all t h e c u st o m er’ s aff air s

x s p e cifi c p o w er s t o h a n dl e s o m e of t h e c u st o m er’ s aff air s, a n d/ or

x P o A f or a li mit e d p eri o d, e g w hil e t h e c u st o m er i s ill or a br o a d.

F or m or e i nf or m ati o n, s e e P o w er s gr a nt e d t o a n att or n e y i n t h e S c otl a n d s e cti o n of t hi s p art

of t h e g ui d e.

I n c a p a bl e i n t hi s c o nt e xt m e a n s m e nt all y i n c a p a bl e or u n a bl e to c o m m u ni c at e b y r e a s o n of

i n c a p a cit y.

P o w er of Att or n e y m a d e u n d er t h e P o w er of Att or n e y A ct 1 9 7 1

4 1 9 4 A P o w er of Att or n e y m a d e u n d er t h e P o w er of Att or n e y A ct 1 9 7 1 i s n ot a v ali d a ut h orit y t o

a ct f or b e n efit s f or c u st o m er s w h o li v e i n S c otl a n d.

J u n e 2 0 1 2


P art f o ur

A tt or n e y

El e ctr o ni c P o w er of Att or n e y R e gi str ati o n – E P O A R (fr o m M a y 2 0 1 2)

4 1 9 5 A n ‘ E P O A R’ all o w s u s er s t o u pl o a d p o w er of att or n e y d e e d s i n P D F f or m at f or tr a n s mi s si o n

t o t h e Offi c e of t h e P u bli c G u ar di a n. St aff at t h e Offi c e of t he P u bli c G u ar di a n will c h e c k t h e

s u b mitt e d p o w er of att or n e y d e e d t o e n s ur e t h at it m e et s st at ut or y v ali dit y r e q uir e m e nt s

b ef or e r e gi st eri n g it wit hi n t h eir e xi sti n g c o m p ut er s y st e m. ( A n e x a m pl e of a n E P O A R

c ertifi c at e c a n b e s e e n at A p p e n di x 2 1)

E P O A R C ertifi c at e of R e gi str ati o n - v ali d ati o n

4 1 9 6 Aft er r e gi str ati o n h a s o c c urr e d, a c ertifi c at e of r e gi str ati o n will b e g e n er at e d a n d tr a n s mitt e d

b a c k t o E P O A R i n P D F f or m at. T h e u s er will t h er e aft er b e a bl e t o a c c e s s E P O A R t o pri nt

o ut a h ar d c o p y. T h e c ertifi c at e of r e gi str ati o n i s s u e d u n d er E P O A R will h a v e t h e f oll o wi n g

f e at ur e s:

• T h er e will b e n o e m b o s s e d r e d s e al o n t h e c ertifi c at e. T h e w or di n g o n t h e c ertifi c at e

will st at e t hi s.

• T h e c ertifi c at e a n d a c c o m p a n yi n g d e e d will c arr y a w at er m ar k.

• E a c h p a g e will b e n u m b er e d, e. g. 1 of 7, 2 of 7 et c.

• T h e O P G r ef er e n c e n u m b er a n d u ni q u e c ertifi c at e n u m b er will a p p e ar o n e v er y

p a g e.

• T h e c ertifi c at e will d et ail h o w t o v erif y r e gi str ati o n a n d w h o t o c o nt a ct if t h er e ar e

c o n c er n s a b o ut it s a ut h e nti cit y.

• It will st at e t h at a c o p y of t h e pri n ci p al d o c u m e nt i s a s v ali d a s t h e ori gi n al i n

a c c or d a n c e wit h S 3 of t h e P o w er s of Att or n e y A ct 1 9 7 1.

E P O A R – A bilit y t o V erif y R e gi str ati o n s O n-li n e

4 1 9 7 T h e E P O A R sit e will i n cl u d e a f a cilit y w hi c h will all o w y o u w h e n pr e s e nt e d wit h a n

el e ctr o ni c all y pr o d u c e d c ertifi c at e of r e gi str ati o n t o v erif y i t s d et ail.

B y e nt eri n g s e ar c h d at a t a k e n fr o m t h e c ertifi c at e, t h e u s er w ill b e a bl e t o c o nfir m a n d m at c h

t h e f oll o wi n g:

• Gr a nt er’ s f ull n a m e.

• D at e t h e p o w er of att or n e y d e e d w a s si g n e d b y t h e gr a nt er.

J u n e 2 0 1 2


P art f o u r

Att or n e y

• N a m e of pri n ci p al att or n e y( s).

• T h e n at ur e of t h e p o w er s e. g . c o nti n ui n g/ w elf ar e or b ot h.

• R e gi str ati o n st at u s, e. g. r e gi st er e d/r e v o k e d/t er mi n at e d.

• P u bli c G u ar di a n’ s r ef er e n c e n u m b er.

If t h er e r e m ai n d o u bt s a s t o t h e a ut h e nti cit y of t h e c ertifi c at e, c o nt a ct:

O P G( S c otl a n d), T el: 0 1 3 2 4 6 7 8 3 0 0

Ot h er P oi nt s t o N ot e

4 1 9 8 T h e u s e of el e ctr o ni c s u b mi s si o n i s n ot m a n d at or y. T h e cl eri c al p o w er of att or n e y

r e gi str ati o n s er vi c e will c o nti n u e wit h t h e u s u al v erifi c ati o n.

Or di n ar y a n d g e n er al p o w er s of att or n e y ar e n ot aff e ct e d n or a r e p o w er s of att or n e y m a d e

u n d er t h e l a w of a c o u ntr y ot h er t h a n S c otl a n d.

C o pi e s

4 1 9 9 A c o p y s h o ul d h a v e a C ertif i c at e at t h e e n d of e a c h p a g e whi c h s a y s: “I c ertif y t hi s p a g e t o

b e a tr u e a n d c o m pl et e c o p y of t h e c orr e s p o n di n g p a g e of t h e or i gi n al I n str u m e nt.” a n d

A C ertifi c at e at t h e n e n d of t h e c o m pl et e c o p y w hi c h s a y s: “I c ertif y t h e f or e g oi n g

r e pr o d u cti o n t o b e a tr u e a n d c o m pl et e c o p y of t h e ori gi n al I n str u m e nt.”

T h e p er s o n m a ki n g t h e a b o v e st at e m e nt m u st b e a s oli cit or, a n a ut h ori s e d p er s o n or a

st o c k br o k er.

4 2 0 0 - 4 2 0 5

J u n e 2 0 1 2


P art f o u r

Att or n e y

h erit a bl e, m o v a bl e, r e al a n d p er s o n al, of w h at ki n d s o e v er a n d w h er e v er sit u at e

w hi c h I c o ul d h a v e d o n e m y s elf if p er s o n all y a cti n g, a n d i n p arti c ul ar, wit h o ut

pr ej u di c e t o t h e f or e g oi n g g e n er alit y — —-’

– ‘ — — wit h f ull p o w er t o d o e v er yt hi n g r e g ar di n g m y e st at e a n d aff air s w hi c h I c o ul d

d o or c o ul d h a v e d o n e m y s elf wit h o ut li mit ati o n b y r e a s o n of a n yt hi n g h er ei n

c o nt ai n e d a n d wit h o ut pr ej u di c e t o t h e f or e g oi n g g e n er alit y — —-’ or

– ‘ T o cl ai m a n d r e c ei v e o n m y b e h alf all p e n si o n s, b e n efit s, all o w a n c e s, s er vi c e s,

fi n a n ci al c o ntri b uti o n s, r e p a y m e nt s, r e b at e s, a n d t h e li k e, t o w hi c h I m a y b e

e ntitl e d or f or w hi c h I m a y b e e ntitl e d t o a p pl y. T o c o m pl et e a n d s u b mit all f or m s,

gi v e a n y n e c e s s ar y u n d ert a ki n g s, m a k e a n y r el e v a nt a p p e al s a n d g e n er all y d o

a n yt hi n g el s e n e c e s s ar y or a p pr o pri at e i n c o n n e cti o n t h er e wit h, a n d t h at a s

r e g ar d s all p eri o d s p a st c urr e nt or f ut ur e.’

P o w er of Att or n e y d o c u m e nt d o e s n ot s ati sf y t h e S c otti s h r e q uir e m e nt

4 2 7 6 If y o u r e c ei v e a P o A or a d o c u m e nt w hi c h d o e s n ot s ati sf y t h e w or di n g r e q uir e m e nt s at

p ar a gr a p h 4 2 7 5, it m a y still b e l e g all y v ali d. I n t h e s e cir c u m s t a n c e s, a c o p y of t h e d o c u m e nt

s h o ul d b e t a k e n a n d r ef err e d f or a d vi c e t o:

I nf or m ati o n – M a n a g e m e nt, D e v ol uti o n a n d G o v er n a n c e, D e v ol uti on T e a m

Sil v a n H o u s e

2 n d Fl o or

2 3 1 C or st or p hi n e R o a d

E di n b ur g h

E H 1 2 7 A T

T el: 0 1 3 1 3 1 0 1 1 6 1

E- m ail: O ur a d dr e s s i s li st e d i n t h e G A L a s D W P D e v ol uti o n P ol i c y T e a m


4 2 7 7 - 4 2 8 9

J u n e 2 0 1 2


Part five Appointee

Contents

Part five – Appointee

Introduction..................................................................................................................5000

When appointee action is not appropriate................................................................5010

Managers of Care Homes in Scotland .......................................................................5013

Responsibilities of an appointee ...............................................................................5050

Request for an appointee received ...........................................................................5100

HB/CTB appointee....................................................................................................5102

Considering the need for an appointee ....................................................................5150

Completing the BF56 appointee application form ....................................................5160

Visiting the customer ................................................................................................5170

Assessing the customer’s capabilities......................................................................5180

Doubt over the customers capabilities .....................................................................5181

Physical Disability - special circumstances .............................................................5183

Customer in hospital.................................................................................................5184

Interviewing the prospective appointee - guidance for the Interviewing Officer

Restrictions on residential care home or nursing home staff (CH/NH) ....................5200

If an individual is the prospective appointee.............................................................5210

If an organization is the prospective appointee........................................................5220

Organization already acts as appointee for other customers...................................5221

Organization does not already act as appointee for other customers......................5222

Authorized person within corporate body changes ..................................................5225

Someone other than authorized person contacts the department on behalf

of COP..................................................................................................................5227

June 2012


Part five Appointee

Prospective appointee lives outside your office area ............................................5250

Appointee needed but no one nominated ................................................................5300

Changing an appointee ..............................................................................................5303

Secretary of State’s decision on the application

Appointment to act not approved .............................................................................5350

Appointment to act approved ...................................................................................5360

Handling a phone call from the appointee................................................................5361

Revoking an appointment ..........................................................................................5400

Revoking the appointment because appointee is not acting in best interest

of the customer ....................................................................................................5401

Revoking an appointment - request received from the customer ............................5402

Case conferences.....................................................................................................5403

Revoking a corporate appointee .............................................................................5404

Obtaining consent for the release of medical information when a customer

has an appointee........................................................................................................5406

Death of the customer ................................................................................................5450

Overseas appointees...................................................................................................5452

Customer with an existing appointee moves overseas but the appointee

is staying in GB and wants to retain the role ........................................................5453

Appointee is moving abroad, customer remaining in GB .........................................5455

Application from would-be appointee who lives abroad, customer in GB ................5456

Overseas customer becomes incapable and prospective appointee lives near

the customer .........................................................................................................5457

June 2012


P art fi v e

A p p oi nt e e

O r g a ni z ati o n alr e a d y a ct s a s a p p oi nt e e f or ot h er c u st o m er s

5 2 2 1 If t h e or g a ni z ati o n alr e a d y a ct s a s a p p oi nt e e f or ot h er c ust o m er s, t h e a p p oi nt e e s hi p c a n b e

a ut h ori z e d i m m e di at el y aft er:

• y o ur vi sit (if t hi s h a s b e e n a p pr o pri at e – s e e b el o w) t o t h e c u st o m er c o nfir m s t h eir

i n c a p a cit y t o m a n a g e t h eir o w n aff air s a n d

• a n a ut h ori z e d r e pr e s e nt ati v e of t h e or g a ni z ati o n h a s:

– c o m pl et e d f or m B F 5 6 t o s h o w t h e or g a ni z ati o n’ s ( n ot t h e r e pr e s e nt ati v e’ s)

d et ail s a n d

– st a m p e d f or m B F 5 6 wit h t h e or g a ni z ati o n’ s offi ci al st a m p.

– ( O c c a si o n all y t h e c or p or at e a p p oi nt e e m a y n ot h a v e a n or g a ni s ati o n st a m p.

T hi s d o e s n ot i n v ali d at e t h e a p pli c ati o n. Y o u s h o ul d c h e c k o ur s y st e m t o

c o nfir m t h at t h e a p pli c a nt d o e s i n d e e d a ct a s a n a p p oi nt e e. If t h at i s c o nfir m e d,

a n d t h er e i s n ot hi n g t o s u g g e st t h at t h e l at e st a p pli c ati o n i s ot h er t h a n g e n ui n e,

t h e n it c a n b e a c c e pt e d.)

O r g a ni z ati o n d o e s n ot alr e a d y a ct a s a p p oi nt e e f or ot h er c u st o m er s

5 2 2 2 If a n or g a ni z ati o n d o e s n ot alre a d y a ct a s a n a p p oi nt e e f o r ot h er c u st o m er s, a vi sit m u st b e

m a d e t o:

� d e ci d e t h at t h e c u st o m er n e e d s a n a p p oi nt e e – b ut s e e b el o w

• di s c u s s t h e r ol e s a n d r e s p o n si biliti e s of a n a p p oi nt e e, a n d

• m a k e cl e ar t h at, a s a n a p p oi nt e e, t h e or g a ni z ati o n i s r e s p o n s i bl e f or m a ki n g s ur e t h at

a n y of t h eir r e pr e s e nt ati v e( s) a ut h ori z e d t o c oll e ct t h e c u st o m er’ s p a y m e nt s ar e

a cti n g i n t h e c u st o m er’ s b e st i nt er e st.

5 2 2 3 N ot e: W h e n a n or g a ni z ati o n i s a p pl yi n g t o b e c o m e a n a p p oi nt e e t h e y m u st a ut h ori z e a n

e m pl o y e e t o c o m pl et e f or m B F 5 6 o n t h eir b e h alf.

5 2 2 4 O n b ei n g a p p oi nt e d b y t h e S e cr e t ar y of St at e, t h e or g a ni z ati o n m u st al s o c o m pl et e t h e

c ertifi c at e at p art 4 of f or m B F 5 7, or pr o vi d e t h e e m pl o y e e wit h a si mil ar l ett er of a ut h orit y.

O r g a ni z ati o n s u b mit s m e di c al e vi d e n c e wit h a p pli c ati o n

5 2 2 5 If t h e a p pli c ati o n i s a c c o m p a ni e d b y m e di c al e vi d e n c e t h e n a vi sit t o t h e c u st o m er m a y n ot

b e n e c e s s ar y. T h e e vi d e n c e m u st u n e q ui v o c all y i n di c at e t h at t h e c u st o m er i s i n c a p a bl e of

J u n e 2 0 1 2


P art fi v e

A p p oi nt e e

m a n a gi n g t h eir b e n efit aff air s. T h e e vi d e n c e s h o ul d c o m e fr o m a pr of e s si o n al w h o k n o w s

t h e c u st o m er a n d i s i n a p o siti o n t o c o m m e nt o n t h eir c o n diti o n e g a G P, c o n s ult a nt,

p s y c hi atri st. If t h er e i s a n y d o u bt t h e n y o u s h o ul d eit h er cl ar if y wit h t h e Or g a ni z ati o n a n d/ or

s e e k a d vi c e fr o m t h e d e p art m e nt’ s d o ct or s. Y o u s h o ul d err o n t h e si d e of c a uti o n a n d vi sit if

y o u b eli e v e t h at i s t h e o nl y m e a n s of r e m o vi n g a n y d o u bt.

5 2 2 6 T h e or g a ni z ati o n will n e e d t o pr o vi d e t h e e m pl o y e e wit h a l ett er of a ut h orit y a ut h ori zi n g t h at

p er s o n t o a ct.

S o m e o n e ot h er t h a n a ut h ori z e d p er s o n c o nt a ct s t h ed e p art m e nt o n b e h alf of C O P

5 2 2 7 If a c all i s r e c ei v e d fr o m s o m e o n e w h o st at e s t h e y ar e c alli n g o n b e h alf of a c or p or at e

a p p oi nt e e y o u s h o ul d a p pl y t h e ‘i m pli cit c o n s e nt’ r ul e s – s e e t h e W or ki n g wit h

R e pr e s e nt ati v e s G ui d e.

5 2 2 8 - 5 2 4 9

J u n e 2 0 1 2


P art fi v e

A p p oi nt e e

S e c r et ar y of St at e' s d e ci si o n o n t h e a p pli c ati o n

A p p oi nt m e nt t o a ct n ot a p pr o v e d

5 3 5 0 If t h e offi c er a cti n g o n b e h alf of t h e S e cr et ar y of St at e d e ci d e s n ot t o a ut h ori z e a n

a p pli c ati o n:

St e p A cti o n

1 n otif y t h e pr o s p e cti v e a p p oi nt e e t h at t h eir a p pli c ati o n w a s

u n s u c c e s sf ul – if y o u h a v e y o ur o w n l ett er t h e n c o nti n u e t o

u s e it ot h er wi s e t h er e i s a l ett er at A p p e n di x 1 8

2 k e e p a r e c or d of t h e r e a s o n f or t h e n o n- a p pr o v al a n d fil e

wit h t h e c u st o m er’ s cl eri c al p a p er s

5 3 5 1 If n o o n e el s e w a s n o mi n at e d t o a ct, s e e A p p oi nt e e n e e d e d b ut n o o n e n o mi n at e d i n t hi s

p art of t h e g ui d e.

5 3 5 2 - 5 3 5 9

A p p oi nt m e nt t o a ct a p pr o v e d

5 3 6 0 If t h e offi c er a cti n g o n b e h alf of t h e S e cr et ar y of St at e a ut h ori z e s a n a p pli c ati o n:

St e p A cti o n

1 c o m pl et e f or m B F 5 6 at ‘ F O R O F FI CI A L U S E

O N L Y’ a n d k e e p it wit h t h e c u st o m er’ s cl eri c al

p a p er s

2 s e e A cti o n f oll o wi n g v erifi c ati o n of a P A B/ C O P i n

P art si x of t hi s g ui d e.

H a n dli n g a p h o n e c all fr o m t h e a p p oi nt e e

5 3 6 1 If t h e a p p oi nt e e c o nt a ct s t h e d e p art m e nt y o u s h o ul d t hi n k c ar ef ull y b ef or e e n g a gi n g wit h

hi m. T hi s p er s o n h a s a n a p p oi nt e e w h o i s s u p p o s e d t o a ct o n hi s b e h alf. T h e c u st o m er

s h o ul d h a v e m e nt al h e alt h pr o bl e m s w hi c h m e a n s h e c a n n ot m a n a g e hi s b e n efit a w ar d a n d

i n g e n er al s h o ul d h a v e littl e or n o u n d er st a n di n g of t h e b e n efi t s y st e m a n d hi s o w n b e n efit s.

J u n e 2 0 1 2


P art fi v e

A p p oi nt e e

H o w e v er, t h e M e nt al C a p a cit y A ct s a y s t h at t h o s e wit h t hir d p a rt y h el p s h o ul d still b e

i n v ol v e d i n d e ci si o n m a ki n g w h er e t h at i s a p pr o pri at e e g t h e y ha v e a g o o d d a y. Of c o ur s e, it

i s li k el y t o b e diffi c ult t o d e ci d e w h et h er t h e c o nt a ct i s b ei ng m a d e o n a g o o d d a y. All y o u

c a n d o i s li st e n t o w h at i s b ei n g s ai d a n d m a k e a j u d g e m e nt.

5 3 6 2 If t h e q u e sti o n s b ei n g a s k e d ar e n e utr al a s t o t h eir i m p a c t o n t h e b e n efit a n d y o u j u d g e t h at

n o h ar m c a n b e d o n e b y a n s w eri n g t h e m, t h e n y o u s h o ul d e n g a g e w it h t h e c u st o m er. Y o u

s h o ul d n ot e t h at t h e di s c u s si o n t o o k pl a c e. T h er e i s n o n e e d t o i nf or m t h e a p p oi nt e e.

H o w e v er, a n d r e g ar dl e s s of w h et h er y o u t hi n k t hi s i s a g o o d d a y, if t h e c u st o m er h a s

c o nt a ct e d u s t o r e p ort a c h a n g e t h e n, w hil st y o u c a n n ot e it, y o u m u st n ot a ct o n it. Y o u

m u st c o nfir m it wit h t h e a p p oi nt e e; of c o ur s e, t hi s s h o ul d b e d o n e i m m e di at el y.

All t h at s ai d, b ef or e st arti n g a n y c o n v er s ati o n y o u m u st still a s k t h e s e c urit y q u e sti o n s. If

t h er e ar e n o pr o bl e m s wit h t h e s e a n d t h e n t h e s u b s e q u e nt di s c u ssi o n i s e q u all y u ntr o u bl e d,

y o u m a y w a nt t o c o n si d er w h et h er t h e c u st o m er n e e d s a n a p p oi nt ee.

5 3 6 3 - 5 3 9 9

J u n e 2 0 1 2


P art fi v e

A p p oi nt e e

R e v o ki n g a n a p p oi nt m e nt

5 4 0 0 T h er e ar e f o ur cir c u m st a n c e s w h er e a n a p p oi nt m e nt c a n b e r e v o k e d:

• if t h e a p p oi nt e e d o e s n ot a ct a p pr o pri at el y wit hi n t h e t er m s u n d er w hi c h t h e

a p p oi nt m e nt w a s gr a nt e d, a n offi c er a cti n g o n b e h alf of t h e S e c r et ar y of St at e c a n

r e v o k e t h eir a ut h orit y

• if t h er e i s s uffi ci e nt e vi d e n c e t h at t h e c u st o m er i s c a p a bl e of a cti n g f or t h e m s el v e s

a n d d o e s n ot n e e d a n a p p oi nt e e t o a ct f or t h e m o v er t h eir b e n ef it aff air s – s e e al s o

5 4 0 2 b el o w.

• w h er e t h e a p p oi nt e e hi m s elf b e c o m e s i n c a p a bl e. W h er e t h e S e cr et ar y of St at e i s

s ati sfi e d t h at t hi s i s t h e c a s e - st a n d ar d e vi d e n c e c o n si d er ati o n s a p pl y - h e s h o ul d

t a k e n or m al a cti o n t o a p p oi nt a r e pl a c e m e nt.

• w h er e t h e a p p oi nt e e n o l o n g er wi s h e s t o c o nti n u e. H o p ef ull y h e will pr o vi d e a

r e pl a c e m e nt ot h er wi s e w e will h a v e t o c o nt a ct s o ci al s er vi c e s.

N ot e 1: R e v o c ati o n m a y ari s e a s a c o n s e q u e n c e of t h e A p p oi nt e e R e vi e w pr o c e s s. T hi s i s

t h e pr o c e s s w h er e b y t h e S e cr et ar y of St at e c arri e s o ut a p o st- a p p oi nt m e nt c h e c k t o e n s ur e

t h at a n a p p oi nt e e i s still n e e d e d. If y o u ar e r e v o ki n g b e c a u s e t h e c u st o m er s a y s h e h ol d s a

p o w er of att or n e y a ut h orit y y o u m u st m a k e s ur e t h at y o u s e e a v ali d p o w er b ef or e y o u

r e v o k e t h e a p p oi nt e e s hi p – s e e P art 4.

N ot e 2: If a n a p p oi nt e e f ail s t o cl ai m a b e n efit w h e n h e w o ul d n or m all y b e e x p e ct e d t o, e g

f ail s t o m a k e a r e n e w al cl ai m f or D L A, t hi s n e e d s t o b e i n v e sti g at e d b ef or e a n y d e ci si o n i s

m a d e i n r el ati o n t o t h e b e n efit e ntitl e m e nt. W e m u st n ot si m pl y t er mi n at e e ntitl e m e nt.

N ot e 3: W h e n all e g ati o n s of a b u s e ar e r e c ei v e d it i s e s s e nti al t h at w e r e a ct q ui c kl y. If t h er e

i s a b u s e t h e n a n y d el a y will c o m p o u n d t h e pr o bl e m. T h e S e cr et ar y of St at e n e e d s t o b e

s e e n t o b e t a ki n g a n y all e g ati o n s s eri o u sl y. Hi s r e s p o n si bilit y i s t o e n s ur e t h at t h e b e n efit

b ei n g p ai d t o t h e a p p oi nt e e i s b ei n g u s e d f or t h e b e n efit of t h e c u st o m er a n d if t h at i s i n

q u e sti o n t h e n h e n e e d s t o t a k e a p pr o pri at e a cti o n.

R e v o ki n g t h e a p p oi nt m e nt b e c a u s e t h e a p p oi nt e e i s n ot a cti n g i n t h e b e st i nt er e st of t h e c u st o m er

5 4 0 1 If t h er e i s e vi d e n c e t h at t h e a p p oi nt e e i s n ot a cti n g i n th e b e st i nt er e st s of t h e c u st o m er

f oll o w t h e pr o c e d ur e s b el o w:

St e p A cti o n

di s c u s s t h e c a s e wit h t h e n o mi n a t e d/ a p pr o pri at e offi c er – d o 1

n ot r e v o k e t h e a p p oi nt m e nt wit h o ut t h eir a p pr o v al. I n t hi s

cir c u m st a n c e if y o u k n o w ot h er b e n efit s ar e i n p a y m e nt y o u

s h o ul d al s o al ert t h e a p pr o pri at e s e cti o n.

J u n e 2 0 1 2


Part five Appointee

1A If it is agreed by the nominated/appropriate officer that the evidence of mismanagement is overwhelming, then there is no need to follow the process set out in the steps below. Instead payment of benefit should be stopped immediately whilst the case is further investigated. The Secretary of State must act quickly and be seen to be so doing to prevent any further loss of benefit to the customer. Although it is not possible to 'define' these cases - each case must be considered on its merits - it is likely that the evidence would have come eg from social services, a LA or police adult protection team.

2 If 1A does not apply, if the nominated/appropriate officer agrees, interview the appointee (and the customer if needed), to explain the situation

3 if you cannot contact the appointee for interview write to the appointee explaining that we are considering revoking the appointment – if you have your own letter for this purpose then you should continue to use it otherwise there is a draft letter at Appendix 18.

4 Allow the appointee two weeks to respond

5 If there has been no response within that time then, unless there are grounds for extending this period, you will have no option but to stop payment and revoke the appointment – go to step 8

6 if the appointee is available for interview show the appointee the notes printed on the back of form BF57. An example of form BF57 and the Aide Memoire at appendix 5

7 if the appointee responds in writing and you are satisfied that he should be allowed to continue in his role then you must re-send him the Aide Memoire at append 5. If you are not satisfied, and interviewing him is still not an option, then you will have no option but to stop payment and revoke the appointment – go to step 8.

If the appointee has been interviewed and you are satisfied that he should continue, then you should contact him to let him know, sending him the Aide-Memoire at the same time. If you are not satisfied then revoke the appointment and stop payment – go to step 8

June 2012


8

9

10

11

12

13

14

15

Part five Appointee

record your reason(s) for revoking the appointee’s authority and keep it with the customer’s clerical papers

recall the IOP, if appropriate

end the OP/COP relationship(s) in CIS.

The revoking of the appointee should broadcast across the benefit systems; however, if you are aware of any other benefit in payment then you should also notify that benefit directly. This includes the LA if HB is in payment and HMRC if tax credits are in payment. You can do this by phone, e-mail – for HMRC you should contact [email protected] or by sending a copy of the BF58 – you should make a note that this has been done

send for form BF58 to the ex-appointee - An example of form BF58 is shown at Appendix 3

if a customer still needs an appointee and another person has been nominated, take appropriate action as shown in this part of the guide

if no one else has been nominated, see Appointee needed but

none nominated in this part of the guide

Finally, you should consider whether you need to alert others to the abuse (see also 16 below). By ‘others’ we mean LA Adult Services, the OPG or the police. Not all revocations will warrant such referral but at the forefront of your thinking must be the necessity to prevent the appointee having the opportunity to commit acts of further abuse.

It is not possible to provide a definitive list but the type of case which is likely to warrant such action could include: the appointee works in a care environment where he/she has contact with other vulnerable adults; the amount of money being misused is such that the police should be involved.

If you already have arrangements/partnership agreements in place for making referrals then these should, of course, continue.

June 2012

Agents, Appointees, Attorneys and Deputies Guid e

P art fi v e

A p p oi nt e e

T h er e ar e j u d g e m e nt s t o b e m a d e b ut if i n d o u bt a b o ut

w h et h er t o m a k e a r ef err al y o u s h o ul d di s c u s s wit h y o ur

m a n a g er. L e g al Gr o u p, D M A P oli c y w o ul d al s o b e h a p p y t o

a d vi s e.

1 6 W e ar e oft e n a s k e d t o r e v o k e a n a p p oi nt m e nt b e c a u s e c ar e

h o m e f e e s h a v e n ot b e e n p ai d. O n c e y o u ar e s ati sfi e d t h at t hi s

i s t h e c a s e t h e n y o u s h o ul d t a k e n or m al r e v o ki n g a cti o n. T h e

r e pl a c e m e nt a p p oi nt e e i s li k el y t o b e t h e L A. T h er e will b e n o

n e e d t o vi sit t h e c u st o m er or t h e L A; w e c a n a c c e pt a B F 5 6

t hr o u g h t h e p o st. Y o u m a y b e a s k e d at t h e s a m e ti m e t o t a k e

a cti o n i n r el ati o n t o t h e u n p ai d f e e s. T h er e i s n ot hi n g f or y o u t o

d o. If t h e L A wi s h t o p ur s u e t h e m att er t h e y will n e e d t o t a k e

a cti o n dir e ctl y a g ai n st t h e a p p oi nt e e. If t h e m att er e s c al at e s w e

c a n c o o p er at e i n t h e i n v e sti g ati o n b ut w e w o ul d n ot i n sti g at e

t h e s a m e.

R e v o ki n g a n a p p oi nt m e nt – r e q u e st r e c ei v e d fr o m t h e c u st o m er

5 4 0 2 W hil st it s h o ul d b e t h e a p p oi nt e e w h o r e p ort s a n i m pr o v e m e nt i n t h e c u st o m er’ s c o n diti o n, if

t h e c u st o m er t h e m s el v e s r e p ort s t hi s a n d a s k s t h at t h e y b e c o m e r e s p o n si bl e f or t h eir

b e n efit s, t a k e t h e f oll o wi n g a cti o n:

i. R ef er t h e c a s e f or a vi sit t o t h e c u st o m er a s a m att er of pri orit y;

ii. At t h e s a m e ti m e s e n d t h e l ett er b el o w t o t h e a p p oi nt e e ( or a s k t h e b e n efit s e cti o n t o

i s s u e t h e l ett er ur g e ntl y).

iii. If t h e a p p oi nt e e a gr e e s t h at t h e c u st o m er i s c a p a bl e t h e n n o vi sit will b e n e e d e d. J u st

arr a n g e f or p a y m e nt( s) t o b e m a d e i n t h e n a m e of t h e c u st o m er ( N ot e: t h e c u st o m er

will n e e d t o c o m pl et e D P G E N wit h t h eir a c c o u nt d et ail s).

i v. If t h e a p p oi nt e e c o nt e st s o ur pr o p o s e d a cti o n m a k e a n ot e of w h at i s s ai d a n d p a s s

t hi s t hr o u g h t o t h e a p pr o pri at e vi siti n g s er vi c e. T h e y will d e ci d e h o w t o u s e t h e

i nf or m ati o n at t h e vi sit. At t hi s ti m e d o n ot i nt erf er e wit h an y b e n efit p a y m e nt s.

v. At t h e e n d of t h e vi sit t h e vi siti n g offi c er will m a k e a r e c o m m e n d ati o n.

J u n e 2 0 1 2


Part five Appointee

THE LETTER

Dear

You currently act as the appointee for …

He/She contacted us on … to say that he/she no longer requires you to act as his/her appointee. He/she says that he/she is now capable of managing his/her benefit affairs.

If someone is able to manage their own benefits then the Secretary of State must revoke any existing appointment.

We now intend to visit [name] to confirm that he/she is indeed capable of managing his/her own benefit. The visit will take place within the next few weeks.

However, if you feel that [name] is now capable of managing their benefits a visit will not be required. Please let us know either by letter or call the above number.

If you do not feel this is correct you can make representations about this by contacting us as above. We will still need to visit in order to assess his/her capacity to manage but will take into account anything you have told us when making our decision.

Yours sincerely

June 2012


P art fi v e

A p p oi nt e e

C a s e c o nf er e n c e s

5 4 0 3 It i s n ot u n u s u al f or t h e d e p art m e nt t o b e i n vit e d t o a c as e c o nf er e n c e i n v ol vi n g L A, t h e

p oli c e a n d ot h er v ol u nt ar y gr o u p s t o di s c u s s i n di vi d u al c a s e s c o n c er ni n g v ul n er a bl e a d ult s.

T h e offi ci al d e p art m e nt al li n e i s t h at w e s h o ul d b e w ar y of att e n di n g. T h e r e a s o n f or t hi s i s

t h at y o u ar e li k el y t o b e a s k e d f or p er s o n al i nf or m ati o n a b o ut a c u st o m er b ut a n y di s cl o s ur e

t o a t hir d p art y s h o ul d b e i n r e s p o n s e t o a dir e ct r e q u e st fr o m t h at t hir d p art y. Pr o vi di n g

i nf or m ati o n at a c o nf er e n c e c a n n ot m e et t h at r e q uir e m e nt a s it i s m a y b e t h e c a s e t h at t h er e

i s j u stifi c ati o n f or di s cl o s ur e t o s o m e of t h e p arti e s pr e s e nt – t h e y c o ul d i n di vi d u all y j u stif y a

r e q u e st a n d di s cl o s ur e - b ut n ot all. S o a n y att e n d a n c e w o ul d in v ol v e a d at a pr ot e cti o n ri s k.

B ut it i s n ot r ul e d o ut. Y o u j u st n e e d t o b e a w ar e of w h o i s at t e n di n g a n d b e v er y c ar ef ul i n

w h at y o u di s cl o s e.

J u n e 2 0 1 2


P art fi v e

A p p oi nt e e

R e v o ki n g a c or p or at e a p p oi nt e e

5 4 0 4 If y o u b e c o m e a w ar e of mis m a n a g e m e nt b y or all e g ati o n s ar e m a d e a g ai n st a c or p or at e

a p p oi nt e e, y o u s h o ul d c o nt a ct:

Str at e g y ( D M A P oli c y)

3r d Fl o or


L o n d o n

S W 1 H 9 N A

T el: 0 2 0 7 4 4 9 7 3 4 7

5 4 0 5 If y o u h a v e e vi d e n c e t h at t h e C ar e H o m e i n S c otl a n d h a s b ee n mi s m a n a gi n g t h e aff air s of

t h e c u st o m er, r ef er t h e c a s e t o:

I nf or m ati o n M a n a g e m e nt

D e v ol uti o n a n d G o v er n a n c e

D e v ol uti o n T e a m

Sil v a n H o u s e

2 n d Fl o or

2 3 1 C ar st or p hi n e R o a d

E di n b ur g h

E H 1 2 7 A T

F a x: 0 1 3 1 3 0 1 1 1 6 1

E- m ail: T h e a d dr e s s i s li st e d i n t h e G A L a s D W P D e v ol uti o n P ol i c y T e a m


O bt ai ni n g c o n s e nt f or t h e r el e a s e of m e di c al i nf or m ati o n w h e n a c u st o m er h a s a n a p p oi nt e e

5 4 0 6 i C u st o m er h a s m e nt al i m p air m e nt

A p p oi nt e e c a n gi v e c o n s e nt ( u n d er n or m al c o n s e nt r ul e s).

ii C u st o m er h a s p h y si c al i m p air m e nt

K E Y P OI N T: I n t hi s cir c u m st a n c e t h e a p p oi nt e e c a n n e v er gi v e c o n s e nt o n b e h alf of

t h e c u st o m er.

A u g 2 0 0 8


P art fi v e

A p p oi nt e e

O pti o n s a v ail a bl e:

1. T h e c u st o m er c a n si g n or m a k e a m ar k o n a p a p er c o n s e nt d e c l ar ati o n.

2. If t h e c u st o m er i s u n a bl e t o si g n or m a k e a m ar k h e c a n gi v e v er b al c o n s e nt. T hi s c a n

b e gi v e n f a c e t o f a c e or b y t el e p h o n e. If b y p h o n e, t h er e ar e s tri ct pr ot o c ol s w hi c h m u st b e

o b s er v e d. T h e s e ar e:

- it m u st b e e st a bli s h e d b e y o n d d ou bt t h at it i s t h e c u st o m er w h o i s s p e a ki n g

- t h er e m u st b e a f ull, writt e n r e c or d of t h e c o n v er s ati o n. T hi s will d et ail t h e st e p s t a k e n

t o c o nfir m i d e ntifi c ati o n; a n d it will c o nfir m t h at t h e c u st o m er u n d er st o o d t h at h e w a s gi vi n g

c o n s e nt t o t h e di s cl o s ur e of i nf or m ati o n

- u n d er n o cir c u m st a n c e s m u st t h e c u st o m er b e p ut u n d er pr e s s u r e t o gi v e c o n s e nt if

h e i s u n willi n g t o d o s o f or w h at e v er r e a s o n ( c o n s e nt gi v e n u n d er d ur e s s i s n ot v ali d

c o n s e nt). If t h e c u st o m er d e cli n e s t o gi v e c o n s e nt t hi s m u st b e r e c or d e d.

3. Fi n all y, w h at e v er f or m i s b ei n g u s e d t o m a k e t h e r e q u e st it m u st st at e t h at t h e

c u st o m er h a s gi v e n v er b al c o n s e nt.

J o b s e e k er s All o w a n c e/ E S A c u st o m er wit h a p p oi nt e e

5 4 0 7 Y o u m u st al w a y s d e al wit h t h e a p p oi nt e e i n t h e fir st i n st a n c e w h e n c o n si d eri n g

c o n diti o n alit y o p er ati o n al m att er s e g arr a n gi n g i nt er vi e w s. T h e o n u s i s o n t h e a p p oi nt e e t o

e n s ur e t h at t h e c u st o m er i s a w ar e of i nt er vi e w ti m e s et c.

Y o u c a n di s c u s s c o n diti o n alit y m att er s wit h t h e a p p oi nt e e b ut y o u m u st n ot m a k e a

d et er mi n ati o n or d e ci si o n e g i m p o si n g a s a n cti o n, wit h o ut i n v ol vi n g t h e c u st o m er. T h e l att er

m u st b e at f or m al c o n diti o n alit y i nt er vi e w s.

T h e a p p oi nt e e c a n n ot s ati sf y c o n diti o n alit y o n b e h alf of t h e c u st o m er.

T h e c u st o m er a n d a p p oi nt e e m u st att e n d f or si g ni n g;

Gi v e n t h e n at ur e of t h e s e b e n efit s t h e c a p a cit y of t h e c u st o m e r s h o ul d al w a y s b e u n d er

r e vi e w. Y o u m u st n ot all o w t h e a p p oi nt e e s hi p t o c o nti n u e b e c a u s e it i s c o n v e ni e nt f or t h e

c u st o m er.

5 4 0 8 - 5 4 4 9

J u n e 2 0 1 2


A p p e n di c e s

C o nt e nt s

C o nt e nt s

A p p e n di c e s

A n e x a m pl e of f or m B F 5 6 .............................................................. A p p e n di x 1

Pr e s cri b e d f or m at f or a n E n d uri n g P o w er of Att or n e y f or t h e

Pr e s cri b e d f or m at f or a n E n d uri n g P o w er of Att or n e y f or t h e

p eri o d 1 N o v e m b er 1 9 8 7 t o 3 1 J ul y 1 9 9 0.................................. A p p e n di x 9 a

Pr e s cri b e d f or m at f or a n E n d uri n g P o w er of Att or n e y i s s u e d

A n e x a m pl e of a P o w er of Att or n e y i s s u e d u n d er s e cti o n 1 0

S c otti s h P o w er of Att or n e y u n d er t h e A d ult s wit h I n c a p a cit y



Ai d e M e m oir e - Offi ci al u s e ............................................................. A p p e n di x 4

Ai d e M e m oir e - A p p oi nt e e u s e ....................................................... A p p e n di x 5

Dr aft l ett er t o a p p oi nt e e/ att or n e y a b o ut wit h h ol di n g b e n efit ........... A p p e n di x 6

A n e x a m pl e of a D e p uti e s or d er of a p p oi nt m e nt ............................ A p p e n di x 7

A n e x a m pl e of a n e vi d e n c e of a p p oi nt m e nt f or a C ur at or B o ni s .... A p p e n di x 8

p eri o d 1 0 M ar c h 1 9 8 6 t o 3 1 O ct o b er 1 9 8 7 .................................. A p p e n di x 9

aft er 3 1 J ul y 1 9 9 0 ...................................................................... A p p e n di x 1 0

of t h e P o w er of Att or n e y A ct 1 9 7 1 ............................................. A p p e n di x 1 1

A n e x a m pl e of a S c otti s h P o w er of Att or n e y ................................ A p p e n di x 1 2

( S c otl a n d) A ct 2 0 0 0 ................................................................... A p p e n di x 1 3

A n e x a m pl e of L a sti n g P o w er of Att or n e y Pr o p ert y a n d Aff air s ... A p p e n di x 1 5

L ett er f or u s e w h er e p o w er of att or n e y i s gr a nt e d b y a

c a p a bl e c u st o m er ....................................................................... A p p e n di x 1 6

A p p oi nt e e n ot s uit a bl e ................................................................. A p p e n di x 1 7

D o u bt s a b o ut a p p oi nt e e s b e h a vi o ur ............................................ A p p e n di x 1 8

A p p oi nt e e R e vi e w Pr o c e s s ........................................................... A p p e n di x 1 9

A p p oi nt e e R e vi e w L ett er ............................................................... A p p e n di x 2 0

E P O A R E x a m pl e C ertifi c at e ........................................................ A p p e n di x 2 1

J u n e 2 0 1 2


D e p art m e nt f or W or k a n d P e n si o n s · 2020. 8. 12. · R e m o v e I n s ert C o nt...

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