Czy Internet stanowi narzędzie autentycznej komunikacji?
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Transcript of Czy Internet stanowi narzędzie autentycznej komunikacji?
Can the Internet FacilitateAuthentic Human Interaction?
John J. Scherer
life happens in stereo
Content, IdeasWHAT
Context, FeelingsWHY&WHO
A B
Words
Voice quality
Nonverbalcommunication
The Research...
– 7%
– 38%
– 55%
Work mode
low medium high
low medium highlow medium high
low medium high
Social mode
low medium high
low medium highlow medium high
low medium high
Family mode
low medium high
low medium highlow medium high
low medium high
Gaming mode
low medium high
low medium highlow medium high
low medium high
Empathy
“Getting” content andemotion, the position
and the person.
Respect
‘Your world is as valid as mine’
Concreteness
AbstractionsGeneralities
SpecificsConcrete
Authenticity
Confrontation
‘Speaking the unspeakable.’
Immediacy
‘Here and now. In the moment.’
Self disclosure
Known to Me Not Known to Me
Known to
Others
Not Known
to Others
OPEN AREA
BLIND AREA
WITHELD AREA
TO BE KNOWN
Social networking
Self disclosure
Known to Me Not Known to Me
Known to
Others
Not Known
to Others
OPEN AREA
BLIND AREA
WITHELD AREA
UNKNOWN AREA
ASK
SHAR
E
Known to Me Not Known to Me
Known to
Others
Not Known
to Others
OPEN AREA
BLIND AREA
WITHELD AREA
TO BE KNOWN
Social networking
Self disclosure
Speed Global networks
Continuous learning
Customer service
Virtual teams
Change
Authentic interactions are nowa competitive advantage.
And a whole lot morefulfilling way to work
– and live...
Your thoughts,questions, reactions.
Any tak ale’s?
thank you
