BUSINESS SERVICES 2018 · 2018-02-27 · BUSINESS SERVICES 2018 SALARY & MARKET TRENDS REPORT...

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The Business Services Sector in Poland has been growing

constantly, reaching over 250 000 employees and over

1000 centres, with a dynamics of approx. 100 new

centres that began their operations in 2017. In 2017, over

45 centres reached the level of over 1000 employees,

constituting one-third of the jobs in the entire sector. This

is a fast dynamics and a highly competitive market from

the recruitment standpoint.

Over the years we have witnessed a transformation of

the Polish Business Services industry from, originally

a market of cheaper labour for processing massive, yet

simple activities, into a fully developed market with one

third of its workforce employed in IT, approximately 20%

in Finance & Accounting & up to 20% in financial services,

which is very important from the point of view of this

report, as those processes are intertwined around the

topics of automation, robotization and resulting evolution

in recruitment.

According to the Delloitte’s report from 2015, robotization

was a second top priority for the industry, with forecasts

that it will actually remain a top 3 priority within 10

years. And we can see it actually happening, across

many markets. In the Business Services Sector we

already witness the trend going in two parallel vectors:

both real-life robotization and automation of processes

implemented in the business and also building an

increasingly strong fin-tech start-up base. One can easily

observe an increase in the number of hackathons, also

ROBOTICS & RECRUITMENT

those organised by major companies and organizations

active in the field of Business Services. Major companies,

not only from the software development sector, become

interested in exploring the environment of start-ups.

The segment then both utilizes and encourages new

solutions to be created, clearly seeing the benefits. From

the standpoint of a start-up building organization, having

assisted approximately 50 new investments on the Polish

market in 2017, we see that there is quite a considerable

saturation of technology, software and technology-

related service providers among the investors we have

had the pleasure to work with.

1.THE SECTOR

RO

BO

TIC

S &

REC

RU

ITM

ENT

13

MA

RK

ET IN

DIC

ATO

RSMAIN MACROECONOMIC CONDITIONS IN CEE.

GDP GROWTH, UNEMPLOYMENT RATE, INFLATION.

Source: Grafton Recruitment own analysis

POLAND

HUNGARY

RATINGS

RATINGS

Key indicators 2017 2016% of GPD growth (year to year) 1,40% 2,50%inflation (y/y) 1,40% 0,80%unemployment rate 6,60% 8,20%


2017 2016Standard & Poor's BBB+/A2 stable BBB+ stableMoody A2 stable A2 negativeFitch A- stable A- stablelabor cost 20,7% 22,0%

2017 2016Standard & Poor's BBB- positive BBB-stableMoody Baa3 stable Baa3 stableFitch BBB- positive BBB-stablelabor cost 23,5% 28,5%

CZECH REPUBLIC

SLOVAKIA

RATINGS

RATINGS


Key indicators 2017 2016% of GPD growth (year to year) 3,30% 3,30%inflation (y/y) -0,20% -0,50%unemployment rate 7,00% 9,60%

2017 2016Standard & Poor's AA- AA-Moody A1 A1Fitch A+ positive A+ positivelabor cost 34,0% 34,0%

2017 2016Standard & Poor's A+ stable A+ stableMoody A2 positive A2 positiveFitch A+ stable A+ stablelabor cost 33,0% 33,0%

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SALA

RY

REP

OR

T |

HU

MA

N R

ESO

UR

CES

Łódź Katowice Kraków Poznań Szczecin Trójmiasto Warszawa Wrocław

min max min max min max min max min max min max min max min max

COMPENSATION & BENEFITS

specialist 4 000 5 500 4 000 5 500 4 000 6 000 4 000 4 500 4 000 4 500 4 500 5 500 5 500 7 000 4 000 5 500

team leader 6 000 8 000 6 000 8 000 6 000 9 000 6 000 9 000 5 000 8 500 7 500 9 000 8 500 10 000 6 000 8 500

manager 10 000 14 000 10 000 14 000 10 000 14 000 10 000 15 000 10 000 14 000 11 000 15 000 12 000 16 000 10 000 15 000

HR ADMINISTRATION & REPORTING

specialist 4 000 5 500 4 000 5 500 4 000 6 000 4 000 5 500 4 000 5 000 4 500 5 500 5 000 6 500 4 500 5 500

team leader 6 000 7 500 6 000 8 000 6 000 8 500 5 500 9 000 5 500 7 500 6 000 9 000 8 000 10 000 5 500 8 500

manager 10 000 13 000 8 500 14 000 9 000 14 000 10 000 15 000 9 000 14 000 10 000 15 000 11 000 14 000 9 000 14 000

RECRUITMENT, TALENT ACQUISITION

specialist 4 200 5 500 4 000 6 000 4 000 6 000 4 000 5 500 4 000 5 500 4 500 6 000 5 000 7 000 4 000 7 000

team leader 6 000 8 000 6 000 8 000 6 000 9 000 5 500 9 000 6 000 8 000 6 500 9 000 7 500 10 000 6 000 10 000

manager 9 000 13 000 9 500 14 000 9 000 14 000 10 000 15 000 9 000 13 000 10 000 15 000 11 000 14 000 9 000 15 000

PAYROLL

specialist 4 000 5 500 4 500 5 500 4 000 6 000 4 000 5 500 4 000 5 000 4 000 5 500 4 500 6 000 4 000 5 500

team leader 6 000 9 000 6 000 9 000 6 000 9 500 6 000 9 000 6 000 8 000 8 000 9 000 9 000 11 000 7 000 10 000

manager 10 000 13 000 9 500 14 000 9 000 13 000 9 500 14 000 10 000 13 000 10 000 14 000 12 000 15 000 9 000 14 000

HUMAN RESOURCES |Gross monthly salaries, currency: PLN.

FOREIGN DIRECT INVESTMENT ADVISORY & PROJECT DELIVERY

• Talent pool analysis

• Salary & benefits benchmarking

• Project risk assessment

• Feasibility study

INVESTMENT CONCEPT

• Dedicated structure & ownership

• Delivery waves

• Reporting & feedbacks

• Onboarding

DELIVERY

• Recruitment strategy design

• Process waves planning

• Defining KPIs

• Scheduling

HIRING PLAN

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BUSINESS SERVICES 2018 · 2018-02-27 · BUSINESS SERVICES 2018 SALARY & MARKET TRENDS REPORT...

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