Ab Control

79
AB Tutor Control Version 3.4 Copyright Manual Copyright © 2000-2004 ABConsulting. All rights reserved. ABConsulting reserves the right to revise this document and to make changes from time to t in the content hereof ithout o!ligation to notify any person or persons of such revisions changes. "he softare descri!ed in this document is supplied under a license agreement and protected !y #$ and international copyright las. Any implied arranties including any arranties of merchanta!ility or fitness for a partic purpose are limited to the terms of the e%press arranties set out in the license agreement &oftare Copyright © 2000-2004 ABConsulting. All rights reserved. "rademarks 'indos( 'indos )*+),+2000+M + / and 'indos " are trademarks of Microsoft Corporation. 1ther products( trademarks or registered trademarks are the property of their respective oners.

description

Ab Control

Transcript of Ab Control

Version 3.4
Copyright Manual Copyright © 2000-2004 ABConsulting. All rights reserved.  ABConsulting reserves the right to revise this document and to make changes from time to time in the content hereof ithout o!ligation to notify any person or persons of such revisions or changes. "he softare descri!ed in this document is supplied under a license agreement and is protected !y #$ and international copyright las.  Any implied arranties including any arranties of merchanta!ility or fitness for a particular purpose are limited to the terms of the e%press arranties set out in the license agreement.
&oftare Copyright © 2000-2004 ABConsulting. All rights reserved.
 
Table of Contents
e!oot.............................................................................................................*
&hutdon........................................................................................................*
=aunch Application..........................................................................................6
=aunch Manager.............................................................................................8
"utor /rogram #na!le to find orkstations.....................................................*)
"he "utor Control program disappears..........................................................*)
rror Codes.........................................................................................................6:
&peed 1ptimisation............................................................................................62
Contact................................................................................................................6
Control /anel...................................................................................................64
>ile &ystem......................................................................................................82
&ecurity...........................................................................................................82
7nternet %plorer..............................................................................................8
 Appendi% 77 - na!ling AB "utor Control on 'indos / ith the !uilt-in fireall ena!led...............................................................................................................86
/age 4
 AB "utor Control v.4
What is AB Tutor Control?
 AB "utor Control is a utility that ena!les a tutor to control a num!er of remote student orkstations in a computer training room from one tutor orkstation.
 AB "utor control allos a tutor to
•  Automatically logon selected orkstations to the netork.
• =aunch programs on all or selected orkstations.
• =ock the key!oard and mouse on one or more orkstations.
• #nlock all locked orkstations.
• &ho the tutors orkstation screen to all students orkstations.
• 'atch one or more selected orkstation screens on the tutors
orkstation.
• Chat ith all+selected students
• na!le student initiated Chat-!ack
orkstation locations.
• Copy files from the tutors orkstation to one or more student
orkstations.
• =ogoff all orkstations from the netork.
• e!oot or shutdon all orkstations.
Requirements
Operating system Microsoft 'indos )*( ),( M( "( 2000( / 7nternet %plorer 4.0: service pack 2 or a!ove.
!ar"#are Requirements /entium 77 or greater. 2MB AM 2MB free disk space &<;A video minimum :0Base" or higher netork card
$et#or% "C/+7/ netork protocol running 'indos &ockets 2.0 "C/+7/ port *:*: must !e availa!le and not !locked !y firealls etc. D&ee Appendi% 77E
/age *
Typi&al '&hool Ar&hite&ture
• 7nstall ABClient on all orkstations in classroom A.
• 7nstall AB"utor Control and  ABClient on the "utors machine in classroom A
D"utor :E.
• =aunch AB"utor control on "utor :.
• Create a ne group called GClassroom A and add all orkstations in the
classroom to it De.g. 'orkstations : to E.
• &et the Administrator and "utor passords.
• ;ive the "utor passord to all teachers ho ill use classroom A.
• 'hen the "utor logs in on "utor :( she ill only !e a!le to connect to
'orkstations in that classroom Di.e. : to E
• epeat the a!ove in classroom B( running AB"utor Control on "utor 2.
• "he administrators orkstation ill have the a!ility to connect to all
orkstations on the netork( including the "utor machines.
/age 6
(nstallation
un the ABControl3.e)e set-up program and follo the simple on-screen instructions.
Hou ill !e asked to select the hether you are installing the Client   D&tudentE or Control  D"utorE program.
 AB "utor Control consists of to separate programs
The Tutor or Control program "his component should !e installed on orkstations hich ill !e used to connect to and control other orkstations.
The 'tu"ent or Client program. 7nstall this component on orkstations that ill !e remotely controlled. By installing this component( you are alloing a "utor machine to connect ith the &tudent orkstation.
7f the Control program is installed( then a program group called AB Tutor Control  ill !e created containing an AB Tutor Control  icon and a De-  install ABControl  icon.
/age 8
'ilent Client (nstall
7t is possi!le to run a remote silent installation of the client softare.
 A silent installation is one that re5uires no interaction from the user( providing a convenient method for performing a set of automated installations.
un the ABControl.e%e program ith a command line parameter G+s e.g. ABControl3.e)e *s
+p"ating ,)isting (nstallations
• 9onload and install the update to the main "utor Control orkstation.
• =aunch the ne "utor Control program and connect to A-- client
orkstations.
• &elect the Tools menu folloed !y Client Maintenance.
• &elect the option Check for Older Client Programs and press the 1$
!utton.
• 7f the system detects any older remote clients( then the folloing dialog
!o% ill !e displayed.
 AB "utor Control v.4
• &elect the orkstations to update and press the Update Now  !utton
WAR$($ 'hen updating older :.8 orkstations( the remote orkstation ill automatically re!oot. Make sure no one is using the orkstation during this update process. &u!se5uent updates take place ithout the need to re!oot.
/e0installation
#se the Add!emo"e Programs function in the 'indos Control /anel to un-install !oth the tutor softare and the client installations.
By using the Client Maintenance function( you can remotely un-install multiple client orkstations. D&ee Tools I Client Maintenance I De-  install Client ProgramE
'oft#are +p"ates
 AB "utor Control has an Automatic #pdate feature that( hen initiated( ill connect to the .ABConsulting.com e!-site and check for a neer version. 7f a neer version is availa!le( you ill !e asked hether you ould like to donload and install it no.
• &elect the Tools menu folloed !y Check for Updates#
• 7f updates are availa!le then the folloing dialog !o% ill appear
/age )
• Click $es to donload and install the update.
• 1nce the #pdate file has !een successfully donloaded( the "utor
program ill close and the update program ill start automatically.
•  After successfully installing the update( restart the "utor program and
check the version num!er has changed to the neer one. D&elect the %elp menu folloed !y A&out E
/age :0
ABControl Configuration
eneral
'&an for Clients at 'tartup 7f this option is set( the "utor Control program ill automatically scan your  netork for running Client programs hen its launched.
Automati&ally &onne&t to foun" &lients By default( hen the system scans the netork and finds client orkstations( these are simply listed in the program as G1oun"2 but not yet &onne&te". "his makes the program more efficient since it does not connect to machines hich ill not !e used. Any command sent to a selected computer in this state ill first connect !efore sending the command. By ena!ling this option( the system automatically connects to all found clients.
Allo# /upli&ate Computer $ames By default( the system ill not allo you to connect to computers ith duplicate computer names D1nly one ill !e shon in the listE. 7f you ish to override this restriction( then check this option.
/age ::
 AB "utor Control v.4
7ts not good practice to use the same computer name for different computers as this can cause identification pro!lems for users and netork administrators.
Che&% for up"ates eery Hou can get the softare to automatically check for any updates !y ena!ling this option and setting the checking period. 'hen the system detects that it is time to check for updates( it ill connect to the .a!consulting.com  e!-site and check for a neer version of the softare. 7f a ne version is found( a message !o% is displayed shoing you your current version the neer version and asking if you ish to donload it and start the update process.
+se &ompression "uring file transfers 7f this option is selected( then any files transferred to or from a remote orkstation ill !e compressed. "his greatly increases the file transfer speeds.
$ote "ransferring files that are already compress ill have little or not speed increase.
Vie#*'ho#
Colour o"e "his is the num!er of colours used to display the students orkstation screen on the tutor machine. "he default is set to ?igh Colour( hich( in most cases( is ade5uate. Hou can try G"rue Colour and see ho the screen refreshes perform.
/age :2
 AB "utor Control v.4
Compression "his is the type of compression used to transmit data to and from the students orkstation. "he optimum compression type again depends on your netork and computers.
 Automatic "he compression level is calculated !ased on the line speed tests performed at the start-up. D9efaultE
=o >aster compression time !ut larger transmission si@e. ;ood for slo machines !ut fast netorks. ot good if you are vieing a remote client over a slo dial-up connection.
Medium Medium compression time and transmission si@e. ?igh &loer compression time !ut smaller transmission si@e.
;ood for fast machines ith slo netorks or connections over the 7nternet.
Optimi5e -o&al Win"o#s /es%top for best performan&e 7f you ena!le this option then the desktop of your on computer ill !e modified for optimum screen transfer performance during a 'ho#  command.
9esktop optimi@ation means that
•  All menu display effects are removed Dscrolling or fades etc.E
•  All menu drop shados are removed
•  All indo title !ar gradient fills are removed
• >ont smoothing is turned off.
• "ool tip animations are removed
• &mooth scrolling of list !o%es is turned off 
• 'indo minimise+ma%imise animation effects are removed
Optimi5e Remote Client /es%top for best performan&e 7f you ena!le this option then the desktop of the remote client ill !e modified for optimum screen transfer performance during Wat&h  command.
$ote 'hen this option is applied( the screen ill flicker a fe times as the changes are made. 7f you do not ant the remote student to kno they are !eing atched( then turn this option off.
/isable Remote s&reen saer an" po#er management 7f you ena!le this option then the remote client computers screen saver and poer management feature ill !e disa!le during a Wat&h  command.
/age :
 AB "utor Control v.4
'hen you finish the 'atch command then the remote orkstations setting are restored.
Time bet#een s&reen &y&les 7f you are vieing multiple orkstations and you have selected the C'cle mode( then this is the time in seconds spent vieing one remote orkstation screen !efore moving on to the ne%t orkstation.
-o&% essage
'hen you -o&% the remote orkstation you can display a message and+or a picture on the screen indicating that the key!oard and mouse is locked.
'ho# Te)t na!le this option to display a message on the remote orkstations screen. "ype the te%t you ish to display in the !o%. /ress the 1ont6  !utton to change the font attri!utes De.g. >ont type( si@e( colour etc.E
/age :4
 AB "utor Control v.4
Ba&%groun" Colour &elect the colour to !e used as the !ackground hen the remote orkstation is locked.
'ho# (mage &elect the option to display a picture as the !ackground to a locked
screen. /ress the !utton to !rose your local hard drive for an image.
'e provide a num!er of sample lock screen images for you to use( !ut you can create your on using a normal 'indos /aint package.
$ote 'hen you lock a remote orkstation for the first time and the !ackground image is not found !y that machine( then it ill !e transferred and store on the remote machine automatically.
&elect the 'tret&h to fit option to resi@e the image to fill the remote orkstations screen no matter hat screen resolution is used.
/age :*
 AB "utor Control v.4
1ne of the sample lock screens provided ith the softare.
$et#or%
/age :6
 AB "utor Control v.4
'ubnets to '&an "he control program ill automatically scan the current netork for computers ith the client program installed and running. Hou can set the program to search deeper into the netorks !y increasing the num!er of su!nets to scan. De.g. 7f you have many small su!-netorks controlled !y individual netork routers( then increase the &u!nets to scan to !ridge the routers.E
'&an time "his is the time in seconds the program ill ait for replies from clients. D2 seconds is normally enough time( !ut the default is 4 to !e safeE.
/ire&t (7 A""ress 7f you kno the e%act 7/ address of a remote computer( this can !e entered directly. "his is normally used to connect to a computer in a remote location ithout the need to e%tend the su!net scan. Hou can enter the 7/ address of a machine running the Client softare anyhere in the orld
Hou must either enter a valid 7/ address of the client orkstations to hich you ish to connect. nter each orkstation 7/ address and press the Add  !utton.
 An 7/ Addresses can !e removed from the list !y first selecting it and then pressing the Gemove !utton.
'e&urity
"here are to levels of access to the "utor Control program A"ministrator  and Tutor . "he Administrator access level allos a netork manager to control the connection of the "utor program to other orkstations. "he "utor access level is simply a security measure to stop un-authorised use of the "utor program.
'hen the "utor Control program is launched( the folloing dialog is displayed.
/age :8
 AB "utor Control v.4
7f no passords have !een set( then you can simply press O(  to enter the system in the normal ay ith full Administrator access rights.
$ote 'e strongly recommend setting passords to prevent un- authorised users from inappropriate or miss-use of the system.
7f you have set an Administrator passord( then this must !e entered to gain access to the administrative features.
7f you have specified an administrator passord( !ut no tutor passord( then if the user simply presses the 1$ !utton( they ill gain access as a normal tutor. 7f a tutor passord has also !een set( then the passord field cannot !e left !lank and a valid passord must !e entered to gain access to the program.
'etting 7ass#or"s
7n order to set passords( you must have administrator access rights. &elect the Tool s menu folloed !y Passwords)
/age :,
 AB "utor Control v.4
"o ena!le the administrator passord( enter your passord and confirm it in the second edit !o%. "he passords must match( if they dont( you ill !e asked to re-enter the passords.
"o ena!le a "utor passord( again enter the re5uired passords.
Both passords can !e left GBlank in hich case no passord validation ill take place on start-up and full administrator access ill !e granted.
"o ena!le the client connection security( enter your passord and confirm it in the second edit !o%. "he passords must match( if they dont( you ill !e asked to re-enter the passords.
A"ministrator A&&ess
"his level of access allos a netork manager to configure the "utor program for connections to specific classrooms.
"he roups and Tools menus are only accessi!le ith administrator access rights
"he administrator can also connect to All orkstations on the netork hereas the tutor can only connect to groups set-up !y the administrator.
Tutor A&&ess
"utor access rights are simply to prevent unauthorised users from using the program. "he administrator controls hether to ena!le this security level or not. &omeone at "utor access level cannot get to any of the configuration options ithin the system and cannot connect to orkstations outside the classroom groups created !y the administrator.
/age :)
Conne&tion 'e&urity
7n order to prevent unauthori@ed connection to client machines( a Conne&tion passord can !e supplied !y the administrator. "his passord is encrypted and transmitted to all connected clients and stored there. 'henever any "utor program connects to a client machine on your netork( the Connection passord is verified and if they dont match( then the connection status for that client ill sho GInvalid Connection Password  and no access to that client is alloed. 7n netorks that have multiple "utor programs installed that need to connect to the same client machines( each "utor program must have the same Connection passord.
$ote 7f you specify a Connection passord( you ill not !e a!le to connect to Client machines running version :.6.* or !elo. /lease make sure all your client machines are fully up-to-date.
/age 20
Tutor Control Win"o#
enu bar  "he menu !ar contains a series of drop-don menus that can !e used to access various commands( tools and configuration utilities.
Toolbar  "he "ool!ar contains shortcuts to many of the most fre5uently used commands. Clicking on a !utton e%ecutes that command or action( eliminating the need to ork through the drop-don menus. /ositioning the cursor over an icon ill display a !rief description of its function in the Status bar  and( if you pause the mouse( a tool-tip ill sho descri!ing the command.
"o customi@e the "ool!ar select *iew + Customi,e) or right-click on the "ool!ar and choose Customi,e.
"o hide or sho the tool!ar( select *iew  I Tool&ar .
Wor%station -ist "his indo displays a list of the currently found orkstations. "here are different ays of displaying the computers in this indo. "o change the vie(
/age 2:
"itle Bar 
Menu !ar 
"ool !ar 
'orkstation list
&tatus 'indo
&tatus !ar 
 AB "utor Control v.4
select *iew  menu folloed !y arge .cons( /mall .cons or Detailed ist ( or right-click the mouse ithin the indo and select the re5uired vie from the drop-don menu.
?overing the mouse over any orkstation icon in any vie mode ill display a pop-up tool-tip shoing the current information+status of that computer.
/etaile" -ist "his is the default vie and shos the computer name( currently logged on username( current connection status and current remote client softare version num!er.
'mall (&ons "his Just shos a small icon la!elled ith the computers name. "his vie allos you to move each icon ithin the indo to a different position !y using the mouse. "his is normally used hen a classroom layout image is set as the !ackground.
-arge (&ons "his shos each orkstation as a large icon la!elled ith the computers name. "his vie allos you to move each icon ithin the indo to a different position !y using the mouse. "his is normally used hen a classroom layout image is set as the !ackground.
'tatus Win"o# "his is simply used to output information( arning or error messages hilst using the program. >or e%ample( if the connection to a remote computer is lost( then a message is output to this indo informing you hat has happened. "o hide+sho this indo( select *iew  I /tatus 0indow  or( alternatively( right- click the mouse ithin the indo and select %ide this /tatus 0indow .
Hou can also clear the messages !y right-clicking the mouse and selecting Clear  from the drop-don menu.
'tatus Bar  "he &tatus Bar is displayed at the !ottom of the AB "utor Control 'indo. 7ts used to sho information a!out selected menu items or !uttons( the num!er  of found orkstations( the num!er of connected orkstations and the current date and time.
"o hide or sho the status !ar( select *iew  I /tatus Bar .
Comman"s
/age 22
 AB "utor Control v.4
"his command ill search for( and optionally connect to( all the orkstations found on the netork and specified in the netork configuration. "his command can !e automatically issued each time you start AB Tutor Control. D&ee Tools + Configuration + 2eneral  to set this option.E
Conne&t
"ool!ar Menu /chool  I Connect 
"his command ill connect to all computers highlighted in the found computer list. 7f a connection is lost due to a re-!oot or a temporary netork failure( you can re-connect !y highlighting the un-connected orkstation and pressing the Connect option.
Wat&h
"ool!ar Menu Command + 0atch
"his command allos the tutor to vie one or more selected orkstation screens. 7f only one orkstation is selected( then the remote screen is shon on the tutorKs orkstation in 1ull '&reen mode. 7f more than one remote orkstation is vieed( then a Thumbnail vie of all selected screens ill !e shon.
To Vie# a #or%station :. &elect one or more clients to vie 2. /ress the 0atch !utton or select the Command  menu folloed !y
0atch or right-click the mouse on one of the client icons and select 0atch from the drop-don menu. $ote 9ou!le-clicking the mouse on a client orkstation icon ill connect to and vie that client only.
'hilst Watching  client orkstations( the folloing tool!ar ill !e shon.
ri" "his ill display a thum!nail vie off all selected orkstations. 7f only one orkstation is !eing vieed( then this !utton is disa!led.
/age 2
 AB "utor Control v.4
"o e%pand a remote orkstation vie( simple dou!le-click the thum!nail.
$ote A ma%imum num!er of 6 orkstations can !e vieed in this ay. "his is simply due to the si@e of the remote thum!nail screen !eing too small to read
Cy&le "his ill display each orkstation in full screen mode and cycle to the ne%t after a specified num!er of seconds. D&ee Tools I Configuration I *iew/how  ta! to set this time delayE. 7f only one orkstation is !eing vieed( then this !utton is disa!led.
7f you dou!le-click the mouse or press the Control  !utton hilst vie a orkstation( then the Cycle mode is halted until you re-activate it !y pressing the C'cle !utton again.
'hare" 'hen this !utton is pressed( it ena!les you to take control of the currently vieed orkstation and allo the student to also use their mouse and key!oard at the same time.
&electing the don arro ne%t to the Shared  !utton displays a drop- don menu alloing you to send specific keystroke commands to the remote orkstation.
'en" 89CTR-:9A-T:9/,-,T,:; D" orkstations onlyE "his ill send a CtrlFAltF9el command to the orkstation to activate the 'indos " login or security screen.
'en" 89CTR-:9,'C:; "his ill activate the default 'indos &tart menu
'en" 89A-T:9TAB:; "his ill activate the normal 'indos "ask sitching function
-o&%out 'hen this !utton is pressed( it ena!les you to take control of the currently vieed orkstation and disable the students mouse and key!oard.
/age 24
 AB "utor Control v.4
Chat /ress this !utton to initiate the Chat indo to send and receive te%t messages ith remote client orkstations.
Resi5e /ress this !utton to sho the students orkstations in a resi@a!le+movea!le indo. 7f in ;rid mode( then all the small thum!nail vies are resi@e( !ut in normal or cycle mode( then scroll !ars ill !e shon.
Close Close the indo and end the 'atch session.
'ho#
"ool!ar Menu Command + 2i"e a Demo
"his command ill sho the tutorKs orkstation screen to all selected student orkstations. "his can !e used to demonstrate to the entire class ho to use the computer or an application etc. 'hen this command is activated( the ABControl indo is minimised.
"he tutors screen is only shon to the student orkstations selected. "he folloing dialog !o% is displayed to indicate ho to end the sho session and ena!le the annotate feature.
"o end the sho session( you simply click on the minimised ABControl  icon( hich ill re-display the application and removes the tutorKs screen from all student orkstations.
/age 2*
'&reen Annotation
9uring a &ho session( a useful Annotation feature is availa!le that can !e used to highlight areas of the screen you ant to dra the students attention too.
"o Annotate the &creen :. Click the AB "utor Control icon located in your 'indos system
tray D!ottom rightE.
"he folloing Annotate tool!ar ill !e displayed.
. &elect the draing tool D-ine2 ,llipse2 Re&tangle or /ra#E 4. Move the mouse to the part of the screen to annotate and press
and hold  the left mouse !utton and move to the mouse to dra the shape.
*. elease the left mouse !utton to apply the shape to the screen. 6. Click one of the shape tools again to dra another shape. 8. /ress the -o&% !utton to fi% the current shape tool so multiple
shapes can !e dra !y clicking( dragging and releasing the left mouse !utton ithout repressing the shape tool.
,. /ress the Clear  !utton to remove all shapes from the screen ). #se the Colour ( 1ill and Wi"th !uttons to change the attri!utes of 
the shape. :0./ress Close to end annotating
Tip &elect one on the shape tools( click and release the mouse ithout moving and the shape ill !e dran at that point ith a fi%ed si@e !ased on the currently selected idth. "his can !e used to pace a series of dots on the screen all of e5ual si@e.
"o end the annotation <. ither select the Close !utton on the tools !ar  =. or click the AB Tutor Control icon in the system tray and select
/isable Annotation
/age 26
The Annotate Toolbar 
-o&% /ress this !utton to lock don the shape tool for creating multiple shapes.
Warning 'hilst this !utton is pressed the screen is fro@en and you ill not !e a!le to interact ith other applications or see changes until you unlock
  Clear  /ress this !utton to remove all shapes from the screen.
-ine na!les the straight line draing tool. Click and hold the left mouse !utton at the start of the line( move the mouse to here the end of line should !e and release the mouse !utton. #se the Colour  !utton to specify the lines colour and the Wi"th !utton to set the lines thickness.
,llipse na!les the elliptical draing tool. Click and hold the left mouse !utton to position the top left point of the rectangle to contain the ellipse( move the mouse to define the !ottom right point of the rectangle and release the mouse !utton. #se the Colour2 Wi"th  and 1ill !uttons to set the attri!utes on the ellipse.
Click and release the left mouse !utton ill dra a filled circle centred on the mouse click. "he si@e of this circle is defined !y the line Wi"th.
Re&tangle na!les the rectangular draing tool. Click and hold the left mouse !utton to position the top left point of the rectangle( move the mouse to define the !ottom right point of the rectangle and release the mouse !utton.
Click and release the left mouse !utton ill dra a filled s5uare centred on the mouse click. "he si@e of the s5uare is defined !y the line Wi"th.
/ra# "his ena!les the free-hand draing tool. Click and hold the left mouse !utton and move the mouse to dra a line folloing the cursor. elease the mouse !utton to end the line.
/age 28
Colour  /ress this !utton to change the current line colour.
1ill /ress this !utton to change the fill colour of the ellipses or rectangles. &elect $o 1ill to create hollo shapes. /ress Custom to select your on custom colour.
Wi"th &elect this !utton to change the line idth.
/age 2,
Close nds the annotation mode and closes the tool!ar.
,nable !elp Requests
Menu Command - 3na&le %elp !e4uest
"his command allos a student to e5uest ?elp from a tutor !y using the normal Chat dialog !o%. 'hen this command is sent( the Chat to
Tutor  icon is added to the 'indos system tray.
'hen the student clicks this icon( the normal Chat dialog !o% is opened and( after a message has !een sent !y the student( the Chat dialog is automatically opened on the tutors orkstation.
Chat
 AB "utor Control v.4
"his command ill display a dialog !o% alloing the tutor to send a te%t message to all selected students. "he tutor can then ait for a reply !ack from the studentDsE.
"o send a message :. &elect the remote orkstationDsE you ant to send the message
to. 2. nter your name. "his lets the remote userDsE kno ho the
message is from. D"his name ill !e remem!ered for all su!se5uent chat sessionsE.
. nter the message you ant to send 4. /ress the 'en" !utton *. 'ait for replies to appear 
/ressing the inimi5e !utton ill hide the chat indo and place a small
 icon in the 'indos system tray D!ottom rightE. Clicking this icon ill restore the chat indo. Also hen replies are received from students then the chat indo is automatically displayed.
/ressing the Close !utton ill close the chat session. All remote orkstation chat indos ill also !e closed.
/age 0
 AB "utor Control v.4
$ote 7f you have ena!led GRemote !elp then pressing the close !utton
ill simply hide the students chat indo and re-display the icon in the 'indos system tray.
'en" essage
"ool!ar Menu Command + /end Message
"his command ill display a dialog !o% alloing the tutor to send a simple te%t message to all selected students. "he message is displayed on the students screen in the form of a simple message !o% ith an 1$ !utton to clear the message. Hou can force the remote message !o% to close after a given num!er of seconds.
"o send a message :. &elect the remote orkstationDsE you ant to send the message
to. 2. &elect the G&end Message menu or !utton on the tool!ar. . nter your name. "his lets the remote userDsE kno ho the
message is from. D"his name ill !e remem!ered for all su!se5uent chat+sending messagesE.
4. nter the message you ant to send. *. 1r select a previously sent message from the drop don list. 6. nter the num!er of seconds you ant the message !o% to
remain visi!le. Dnter 0 to disa!le the timeout feature. "hen( the only ay to remove the message !o% is !y pressing the 1$ !uttonE.
8. /ress the 'en" !utton
ach time you press the &end !utton( the system also adds the message to the G/revious Messages list for su!se5uent selection.
/age :
-o&%
"ool!ar Menu Command + ock 
"he tutor can 5uickly lock the students key!oard and mouse to ensure that the student orkstations are not used hilst a demonstration+lecture is !eing given. "he remote orkstations screen ill !e !lanked and a message displayed. "he default message is KAttention pleaseK( !ut this can !e changed in the Configuration options.
?ighlight the student orkstations to lock !efore selecting this function. ormal 'indos multiple selection functions apply De.g. ?old the Ctrl key don and click multiple items( or K!andK select a range using the left mouse !uttonE.
 All locked computers are indicated in the status column as ocked .
+nlo&%
?ighlight the student orkstations to unlock !efore selecting this function.
'en" 1iles
"ool!ar Menu Command + /end 1iles)
"his ena!les the tutor to send one or more files in a directory to all the selected student orkstations. 1n selecting this command( the folloing dialog !o% is displayed.
/age 2
 AB "utor Control v.4
• #se the folder list on the left to !rose to the re5uired directory
that contains the files you ant to send.
• &elect one or more files from the files list  on the right
• Click and hold the left mouse !utton on the selected files and drag
and drop them into the 1iles to /end  list !elo.
• "o change the 9estination folder to hich the files ill !e sent(
either dou!le-click the mouse on the file or right-click and select Change destination folder 
• Continue to add all the files you ant to send
• /ress the /end  !utton to start sending the files to the selected
orkstations
>iles can !e removed from the &end list !y right-clicking the mouse and selecting !emo"e from list 
Tip By 9ragging+dropping a folder  from either the folder vie or file vie( all the files contained in that folder ill !e added to the &end file list. >iles ithin su!-folders ill not !e added.
/age
 AB "utor Control v.4
Tip "he &end >iles dialog indo can !e re-si@ed and the indos ithin the dialog re-si@ed to optimise the file+folder vies.
Transfer 1iles
"ool!ar Menu Command + Transfer 1iles)
"his ena!les the tutor to send+receive one or more files or folders to a selected student orkstation. 1n selecting this command( the folloing dialog !o% is displayed
"he top half of the dialog !o% shon the directory and files on your current machine and the !ottom half shos the folders and files on the remote orkstation.
• Brose to the local folder !y using the folder vie top left. 'hen
you select a folder( the files ithin that folder ill !e displayed on the right.
• Brose to the re5uired remote folder using the loer left indo
• &elect one or more files from either the local files list or remote
and drag+drop to the other file list indo.
• 7f a file e%ists( you ill !e prompted to confirm the overrite
operation.
-ogon
"ool!ar Menu Command + ogon
"his command can automatically log all selected orkstations onto the netork.
• nter the re5uired username and passord
• nter the re5uired 'indos 'orkgroup or 9omain name. "his is
normally left !lank so the default domain name for the orkstation ill !e used.
• /ress the ogon !utton or Cancel  to a!ort the command.
-ogoff 
"ool!ar Menu Command + ogoff 
"his ill log off all selected orkstations. "he users ill !e automatically logged off from the netorks and the default 'indos logon dialog !o% ill !e displayed ready for the ne%t user.
Warning "his is a forced logoff command so !e carefully not to logoff users une%pectedly or !efore they have a chance to save their ork.
Reboot
Menu Command + !e&oot 
"his ill force all selected orkstations to re!oot. Di.e. "he machine ill !e shut don and automatically re-startedE
Warning "his is a forced shutdon+re!oot command so !e carefully not to e%ecute it ithout the knoledge of the user( especially !efore they have a chance to save their ork.
/age *
'hut"o#n
"his ill force all selected orkstations to shutdon.
Warning "his is a forced shutdon command so !e carefully not to e%ecute it ithout the knoledge of the user( especially !efore they have had a chance to save their ork.
-aun&h Appli&ation
"ool!ar Menu aunch + Application)
/rograms can !e launched on the student orkstations from the tutor orkstation. >or e%ample( the tutor can launch the same application on all student orkstations in preparation for the ne%t activity + e%ercise.
• nter the application to launch( or select a previously entered
application !y clicking the don arro.
• nter any command line parameters to !e passed to the launched
application. De.g. a file to openE
• Click the !un !utton
&ome applications can !e launched ithout the need to enter a full path. De.g. 1"/A9. or '7'19.E. 7f the application doesnt launch ithout a path then you must add one.
Hou can also specify Just document files. De.g. #L/ersonalL&tudy;roup.91CE as the client application ill attempt to find the launching application associated ith the files e%tension. 7n this
/age 6
 AB "utor Control v.4
case the e%tension is G.91C and 'indos knos that Microsoft 'ord is the application that uses this e%tension.
7ts also possi!le to enter a simple e! address or #= De.g. .mycompany.comE and the default e! !roser on the remote client machine ill launch and sho this e! page.
7tems can !e added to the applications main pop-don menu !y using the aunch Manager# "hese items then appear under the aunch  menu or as a drop-don menu hen you press the small don arro to the right of the aunch !utton.
or
-aun&h anager 
Menu aunch + Manager)
"his command opens the launch manager indo to allo you to add applications that can to run on remote orkstations. 7tems appear under the aunch menu or as a drop-don menu hen you press the small don arro to the right of the aunch !utton.
• /ress the Add  !utton to create a ne entry
/age 8
 AB "utor Control v.4
• nter the Menu Te5t  to !e shon in the drop don menus
• nter or select to find the application to !e launched
$ote Check that Client applications are stored in the same location as the Control to ensure successful e%ecution.
•  Add any start-up command line parameters to !e passed to the
launched application. De.g. the path+filename of a file to open in 'ordE
• epeat the a!ove process to add more applications
• /ress O(  to save or Cancel  to a!ort the additions
"he order of the items in the menu can !e changed !y using the Mo"e Up and Mo"e Down !uttons so the most commonly used applications can !e placed at the top of the list.
$ote A ma%imum of 2* applications can !e added to the launch menu.
>ey 'equen&e anager 
Menu Tools + 'en" >ey 'equen&e anager  )
"his command opens the $ey se5uence manager indo to allo you to create you on key!oard se5uences to send to the remote orkstations. $ey commands menu items are appended to the Commands menu and the Control  drop don menu !utton on the remote vie tool!ar shon hen vieing orkstations.
/age ,
• /ress the Add  !utton to create a ne entry
• nter the >ey 'equen&e to send.
• &elect Menu Te5t  in order to enter your on te%t that ill appear
on the menu
• /ress O(  to save or Cancel  to a!ort the additions
By selecting the Capture ke's as 'ou t'pe option( all keys you press on the key!oard are inserted into the $ey se5uence indo. "his allos you to 5uickly !uild long se5uences of key strokes.
"he order of the items in the menu can !e changed !y using the Mo"e Up and Mo"e Down !uttons so the most commonly used commands can !e placed at the top of the list.
$ote A ma%imum of :0 commands can !e added to the menu.
 All special keys are put !eteen KK and KNK characters. >or e%ample to simulate an nter key( you should use "N. 1r to press &hift key( use &?7>"N. ?ere are some more e%amples
• "o send CtrlFA use C"=NA
• "o send AltF>4 use A="N>4N
• "o send CtrlFAltF&hiftFA use C"=FA="F&?7>"NA
• Hou can also use C"=FA="N( C"=F&?7>"N and
A="F&?7>"N
• "o hold &hift key and many keys( use &?7>"O=1C$Nrite your
keys here&?7>"O#=1C$N
• Hou can also use A="O=1C$N( A="O#=1C$N(
C"=O=1C$N and C"=O#=1C$N
• "o add a delay use 9=AH %%%N here %%% is the amount of time
in milliseconds. >or e%ample( 9=AH :*00N aits :.* seconds.
"he key commands are appended to the Command  menu as follos
/age )
 AB "utor Control v.4
"hey also appear under the Control !utton on the emote vie tool!ar
/age 40
7oli&ies
/olicies can !e applied to a remote students machine to restrict access to specified applications or e! pages. &tandard 'indos security policies can also !e applied to further restrict the student from changing machine or systems settings.
/olicies can only !e set or cleared hen the student is logged on !ut can remain set even if the user logs off and then !ack on again at a later date.
7oli&y anager 
• /ress Add New) to create a ne policy
/age 4:
 AB "utor Control v.4
• nter a name to identify this policy De.g. GBlock All 'e! AccessE
• &elect Apply 'etting 7ermanently to the +ser  if you ant these
restrictions to persist even hen the user logs off and !ack on again. Dote By Clearing the policy for the logged on user ill remove this permanent settingE
To Restri&t Appli&ation A&&ess
"o restrict access to one or more application from !eing launched on the students machine
• &elect the Application ta!
• &elect the Allow All applications to run
• /ress the Add) !utton
• Brose to and select the program you ould like to !lock
$ote 7f the program to !e !locked does not e%ists on your machine !ut does on the students machine( then simply type the applications file name in the 1ile name !o% and press Open
• "he applications name is added to the list of 35ceptions
• epeat the Add process for multiple applications to !lock
/age 4
 AB "utor Control v.4
"o only allo access to one or more applications on the students machine
• &elect the Block All applications
• /ress the Add) !utton
• &elect Dor enterE the applications that the student is alloed to run
Warning "ake care hen !locking All appli&ations Despecially if you are applying them 7ermanentlyE as 'indos sometimes launched utility services re5uired for 'indos to function during student login.
Restri&t Web 7age A&&ess
"o restrict access to one or more e! sites !eing vieed on the students machine
• &elect the 0e& Access ta!
• &elect Allow access to All sites
• /ress the Add### !utton
• nter the e! address of the site to !e !locked
• /ress O(  to confirm
$ote 'ildcards can !e used to pick up e! addresses that contain certain ords. De.g. GPse%PE Any e! addresses that contain the ord Gse% ill !e !locked.
• epeat to add multiple e! addresses
"o =og all e! pages accessed !y the student
• &elect 3na&le ogging D&ee GViewing a Log FileQ !eloE
"o only allo access to certain e! pages
• &elect Block access to All sites
• /ress Add and enter the e! sites that the students are allo to
visit.
Restri&ting A&&ess to 'tan"ar" Win"o#s Components
"o restrict the student from accesses certain standard 'indos applications and features De.g. Control /anel( "ask!ar( 9esktop icons etcE
• &elect the !egistr'  ta!
 AB "utor Control v.4
• Click the mouse !utton on the F icon ne%t to one of the items in
the list to e%pand the options.
• Click the !o% ne%t to the item to toggle the set state from No
change( Appl' ( or Clear 
  9o not change this setting  Apply this policy to the students registry
Clear or remove this restriction from the students registry
>or a full detailed listing of the polices( see Appendi% 7
Applying a 7oli&y
"o apply a policy
• &elect the Polic'  menu folloed !y G/et Polic'6 75',8
'here 75'58 is the policy name entered in the /olicy Manager 
•  Alternatively /ress the don arro ne%t to the !utton on the
tool!ar to pop-don a menu to allo you to select the policy to apply.
/age 46
 AB "utor Control v.4
• 7f the policy can !e set( then the policies name ill !e added to the
information for that student in the main students list  
Clearing a 7oli&y
"o clear a policy and restore the student !ack to their original state
• &elect the students to have the policy cleared
• &elect the Polic'  menu folloed !y Clear Polic'  
$ote the &tudent must !e logged on in order to clear the restrictions applied to them.
Vie#ing a -og 1ile
"o vie a remote students log file
• &elect the remote student you ish to vie the log file
• &elect the Polic'  menu folloed !y *iew og 1ile)
• 1r select *iew og 1ile from the drop don menu displayed
hen you press the don arro ne%t to the 7oli&ies !utton on the tool!ar.
$ote By selecting multiple students( then they ill all !e shon in the Log File Viewer  indo( !ut you ill need to select the re5uired remote student and press the Vie# !utton !efore the log file ill !e shon.
/age 48
 AB "utor Control v.4
7f no remote log file can !e found( then a G>ile ot >ound message ill !e displayed in the log contents indo.
"o <ie a different students log file
• &elect the remote computer from the list
• /ress the *iew  !utton
$ote Hou can only vie the log file one at a time. 7f you select more than one remote computer( then the *iew  !utton ill !e disa!led.
"he -og file &ontents indo shos each log entry on a separate line. ach line starts ith the 9ate and time of the entry folloed !y the #sername of the student logged in( then the ord Web to indicate its a 'e! !roser log entry Dits intended to add further log types in the futureE. "he last entry is the actual full e! address visited !y the student.
Tip Hou can use the mouse to select or highlight the te%t ithin this indo( Copy it to the clip!oard DCtrlFCE and paste it into another application. Because the data is comma separated( you can import it into an application like 'indos %cel as a C&< file format.
/age 4,
"o /urge Dor clearE the log
• &elect one or more remote computers from the list
• /ress the Purge !utton
Classroom roups
anaging Classroom roups
Menu 2roups + Manage 2roups)
&ince AB "utor Control ill scan and connect to all computers on the schools netork Dith the client program installed and runningE( it ill find computers located in other classrooms. "o only connect to computers on the classroom you ish to ork in( you must create groups containing the computer names for each room.
• /ress the Add Classroom !utton to add a ne classroom group.
• nter the name of the classroom
• /ress the Add Computer  to add a ne computer name to the
classroom group.
•  Add additional computers until all have !een added
• &elect an unanted Classroom or Computer and press Delete to
remove it. A arning message ill !e displayed to confirm the delete operation.
• /ress O(  hen done or Cancel  to a!ort the additions
1nce Classroom groups have !een added( then each time the 1ind   !utton is pressed or hen the "utor Control program first starts up( then folloing dialog !o% ill !e displayed.
/age *0
 AB "utor Control v.4
By selecting a classroom from the drop-don list( the system ill only connect to computers found in that classroom or group.
"he 7All8 group is only availa!le to administrator to allo them to continue to connect to all orkstations on the netork. 7f a "utor passord is set D&ee Tools - PasswordsE( then this 7All8 group ill not !e availa!le to tutors thus preventing tutors from accessing computers outside their classroom.
Restri&tions Hou can set command+feature restrictions to each group. "his ena!les you to create groups that prevent the teachers from performing file transfers or vieing screens etc.
• /ress the !estrictions !utton
'etting Ba&%groun" (mages
By using a simple graphics package( you can create a simple layout of you classroom and display it as a !ackground to the orkstation vie. Hou can then position each orkstation in roughly to correct position on the plan to give you an idea as to ere the machine is located.
/age *:
 AB "utor Control v.4
nter or press the !utton to !rose for your classroom layout image.
"he folloing image formats are supported
• 'indos Bitmap DBM/( = or 97BE
• 'indos Metafiles D'M>E
• 1ther formats DR/;( ;7>( 7C1( /;E
$ote 7n order to see the !ackground picture( you must re-connect to the classroom group via the 1ind  !utton and you must set the vie to either /mall  or arge icons not the Details vie. D&ee the *iew  menu I arge .cons/mall .cons or right click the mouse on the !ackground to drop don the vie menuE
Tip #se the Auto Arrange command to re-position all the icons ready for positioning.
Automati& roup Creation
Menu 2roups + Add to New 2roup)
7t can sometimes get very time-consuming to create classroom groups directly using the ;roup Manager( so this option ill automatically create a ne group containing all the selected orkstations.
/age *2
• &elect all the orkstations you kno !elong to a classroom
• &elect the 2roup menu folloed !y Add to New 2roup
• "he classroom group manager dialog !o% ill !e shon
• Rust set the name of this ne classroom group
• /ress O(  to save or Cancel  to a!ort
e orkstations can !e added to a classroom group at any time !y simply highlighting the orkstation( selecting the 2roup menu folloed !y the Add to)7group name8.
A"ministrator Tools
Che&% for +p"ates
Menu Tools + Check for Updates
By selecting this option the system ill check for neer version of the program !y connecting to the ABConsulting e!-site. 7f an update is found( then you ill !e notified and ask hether you ould like to apply the update no.
Configuration
Menu Tools - Configuration
"his opens the configuration dialog to specify the netork connection( video modes( colour depths and compression levels etc.
&ee Configuration on page ::
/age *
Client aintenan&e
Menu Tools + Client Maintenance
"his is an advanced function for maintenance of the remote ABClient application on the selected orkstations.
Check for Older Client Program6
"his option ill check the selected remote orkstation for older versions of the ABClient application.
7f older versions are found( the folloing dialog !o% is shon.
"o update the remote clients
• &elect the clients to update from the list
• /ress the Update Now  !utton
/age *4
 AB "utor Control v.4
"he status of the orkstations !eing update ill change to Updating Client  and the status indo ill sho the progress of the update.
7f you are updating from version :.8 to version 2( then the remote client orkstation must re-!oot to complete the update process. "his ill happen automatically. All version 2 or a!ove updates can update themselves ithout a re-!oot. ?oever there ill !e a short period hilst the remote client is closed( updated and restarted.
7f the Automaticall' connect to found clients option has !een set( then the tutor program ill attempt an automatic re-connection after a!out 4 seconds. 7f this fails( then simply press the 1ind  !utton once again to re- connect.
Close Client Program "his ill close the remote client application and remove it from memory. "his does not delete the remote programS it simply stops it until the computer is re-started.
Warning 1nce the ABClient application has !een closed( the AB Control program ill not !e a!le to communicate ith the remote orkstations until they are re-started
De-install Client Program6 "his ill e%ecute the Kun-installK program for the selected remote ABClient application.
et (nentory
Menu Tools et (nentory
"his option !uilds an inventory of all hardare and softare information a!out all selected remote clients.
Vie#
 Any changes made to the "utor /rograms look and feel  are saved under  that users personal 'indos profile so the ne%t time the program is launched the same setting are restored.
Toolbar 
/age **
Customi5e
"his allos you to customise the tool!ar !y adding or removing !uttons
9rag+drop !uttons from the A"aila&le tool&ar &uttons to the Current tool&ar &uttons list to add !uttons or visa versa to remove them.
"e%t options 'ho# Te)t -abels ill sho the !uttons action as te%t !elo the !utton image. Te)t on right ill sho the !uttons action as a te%t la!el to the right on the !utton image $o Te)t -abels emoves the te%t from the !utton.
7con options -arge (&ons &ho the tool!ar !uttons in normal large format. 'mall (&ons &ho the tool!ar !uttons using smaller images.
'tatus bar 
?ide or sho the status !ar along the !ottom of the AB "utor control program
'tatus Win"o#
?ide or sho the main status indo used to output arning and error messages.
Themes
/age *6
 AB "utor Control v.4
Classi& - "his ill sho the "utor Control indos menus and tool !ars using the GClassic 'indos look and feel. Di.e. grey tool!ars and !uttonsE
o"ern - "his ill sho the "utor Controls menus and tool !ar using the original Microsoft 1ffice look and feel.
Colourful - "his ill sho the "utor Controls menus and tool !ar using the ne colourful Microsoft 1ffice 200 look and feel.
-arge (&ons
"his ill sho the student orkstations as large icons on the ABControl indo. e5uired if you are to see a classroom !ackground image.
'mall (&ons
"his ill sho the student orkstations as small icons on the ABControl indo. e5uired if you are to see a classroom !ackground image.
/etaile" list
"his ill sho the student orkstations in a ta!le shoing the username( computer name( current connection status and client softare version.
$ote "his vie ill not !e a!le to sho a classroom !ackground image. #se the &mall or =arge icon vie.
Auto Arrange
"his ill re-arrange the icons evenly across the indo.
$ote "his command is only availa!le in &mall or =arge icon mode.
'oft#are Registration
"his softare can !e used free for a ma%imum of 0 days after hich a valid Unlock Code must !e entered in order to continue to use the program.
 After the 0-day trial period has e%pired( the folloing dialog !o% ill !e shon. "he full identity code must !e sent to ABConsulting in order to o!tain a valid unlock code.
/age *8
 AB "utor Control v.4
"his dialog !o% can also !e displayed from the A!out !o%. &elect the %elp menu folloed !y A&out AB Tutor Control) then press the K !utton. "he identity code is re5uired for Kon-lineK purchases.
/age *,
Troubleshooting
+nable to &onne&t to $T #or%station
"he Client program runs as a &ervice on 'indos " machines. 'hen installing the client program on " machines( make sure you have administrator  access rights and after installation( hile the AB Client Manager  service is running( check the service is using the ocal /'stem account and that Allow ser"ice to interact with desktop is ena!led.
Make sure the 'indo / fireall is not !locking access D&ee Appendi% 7E
+nable to &onne&t to Win"o#s @*@*, ma&hines
"he 'indos )%+M client softare is launched at machine startup and is registered as a service. "his means it doesnt sho up in the task list( making it difficult to kno if its running or not. Check the folloing registry entry e%ists( if not( add it or re-install the ABClient softare
$ey ?$HO=1CA=OMAC?7L&oftareLMicrosoftL'indosLCurrent<ersionLun&ervices <alue ABClient 9ata Hour install directoryNLABClient.e%e
Tutor 7rogram +nable to fin" #or%stations
"his can occur if you are running the Client program on the same machine as the "utor control program.
"he "utor program ill check to see if this is the case and prompt you to temporarily close the Client program during the running of the "utor program
Make sure the 'indo / fireall is not !locking access D&ee Appendi% 7E
The Tutor Control program "isappears
'hen the "utor program opens( and you click 1$ on the first dialog !o%( the entire application disappears
"his can occur if the registry setting to restore the applications si@e and position get corrupt.
Click the G&tart menu and select Gun nter Gregedit.e%e
>ind and delete the folloing registry entry
/age *)
$ey ?$HOC#"O#&L&oftareLABConsultingLAB "utor ControlLMain>rame
/age 60
,rror Co"es
:00: An attempt as made to access a socket in a ay for!idden !y its access permissions.
:0024 "oo many open sockets.
:00* A non-!locking socket operation could not !e completed immediately.
:006 A !locking operation is currently e%ecuting.
:008 An operation as attempted on a non-!locking socket that already had an operation in progress.
:00, An operation as attempted on something that is not a socket.
:00) A re5uired address as omitted from an operation on a socket.
:004: A protocol as specified in the socket function call that does not support the semantics of the socket type re5uested.
:004 "he re5uested protocol has not !een configured into the system( or no implementation for it e%ists.
:0044 "he support for the specified socket type does not e%ist in this address family.
:004* "he attempted operation is not supported for the type of o!Ject referenced.
:0046 "he protocol family has not !een configured into the system or no implementation for it e%ists.
:0048 An address incompati!le ith the re5uested protocol as used.
:004, 1nly one usage of each socket address Dprotocol+netork address+portE is normally permitted.
:004) "he re5uested address is not valid in its conte%t.
:00*0 A socket operation encountered a dead netork.
:00*: A socket operation as attempted to an unreacha!le netork.
:00*2 "he connection has !een !roken due to keep-alive activity detecting a failure hile the operation as in progress.
:00* An esta!lished connection as a!orted !y the softare in your host machine.
:00*4 An e%isting connection as forci!ly closed !y the remote host.
:00** An operation on a socket could not !e performed !ecause the system lacked sufficient !uffer space or !ecause a 5ueue as full.
:00*6 A connect re5uest as made on an already connected socket .
:00*8 A re5uest to send or receive data as disalloed !ecause the socket is not connected and no address as supplied.
:00*, A re5uest to send or receive data as disalloed !ecause the socket had already !een shut don in that direction ith a previous shutdon call.
:0060 A connection attempt failed !ecause the connected party did not properly respond after a period of time( or esta!lished connection failed !ecause connected host has failed to respond.
:006: o connection could !e made !ecause the target machine actively refused it.
:0062 Cannot translate name.
:006 ame component or name as too long.
:0064 A socket operation failed !ecause the destination host as don.
:006* A socket operation as attempted to an unreacha!le host.
:0068 A 'indos &ockets implementation may have a limit on the num!er of applications that may use it simultaneously.
:0080 >ile handle reference is no longer availa!le.
:00): '&A&tartup cannot function at this time !ecause the underlying system it uses to provide netork services is currently unavaila!le.
:00)2 "he 'indos &ockets version re5uested is not supported.
:00) ither the application has not called '&A&tartup( or '&A&tartup failed.
:0:0: eturned !y '&Aecv or '&Aecv>rom to indicate the remote party has initiated a graceful shutdon se5uence.
:0:0* "he re5uested service provider is invalid.
:0:06 "he re5uested service provider could not !e loaded or initiali@ed.
/age 6:
'pee" Optimisation
"he !est ay to get fast remote control displays is to have fast /Cs ith good video cards and fast netork connections. Hou get hat you pay for
"his is not alays possi!le( particularly in educational environments( so !elo are some further ays to speed up remote control.
Make sure all the remote orkstations in the classroom are of similar specification and have the same operating system and applications installed.
#se good graphics cards ith plenty of on-!oard memory.
9o not set the screen resolution to higher than <;A D:024%86,ES for !est results stick to &<;A D,00%600E. "his is especially important on the "utors machine hen giving a demonstration to student machines.
&et the 'indos <ideo mode to 2*6 colours D, !its colourE for all orkstations.
"urn off 'indos Active 9esktop
Make sure you netork is running at :00M!its not :0M!its.
/age 62
Conta&t
 Andre Bray  AB Consulting ?aksvie Cinder /ath 'oking &urrey ;#22 0 #$
"el F44 8,02 4460, e-mail &upportTABConsulting.com 'e! site .ABConsulting.com
/age 6
 AB "utor Control v.4
Appen"i) ( 0 Registry Restri&tions
A&tie /es%top
/isable A&tie /es%top DAll Win"o#sE "his ill disa!le the use of the Active 9esktop feature.
1or&e the +se of A&tie /es%top DAll Win"o#sE "he user is normally given the option of disa!ling Active 9esktop through the display properties. "his removes the a!ility to disa!le Active 9esktop.
A&tie /es%top Restri&tions DAll Win"o#sE >eatures of the 'indos Active 9esktop can !e selectively controlled !y modifying options in the 'indos registry.
• 9isa!le the a!ility to change allpapers.
• 9isa!le components.
• /revents adding( dragging( dropping and closing the "ask!arKs tool!ars.
• estrict adJustments to desktop tool!ars
Remoe A&tie /es%top Options from the 'ettings enu DAll Win"o#sE "he ill remove the Active 9esktop options from &ettings on the &tart Menu.
Restri&t Changes to A&tie /es%top 'ettings DAll Win"o#sE "his allos you to have Active 9esktop ena!led( !ut to restrict any changes to the settings.
Control 7anel
/isplay
/eny A&&ess to the /isplay 'ettings DAll Win"o#sE "his option disa!les the display settings control panel icon( and stops users from accessing any display settings.
Restri&t /es%top Theme Controls DWin"o#s F7E "hese restrictions control access to the desktop theme settings including the 'indos styles( !uttons( schemes and fonts.
• 9isa!le the U'indos and !uttonsU style control
• 9isa!le the UColour schemeU control
• 9isa!le the U>ont si@eU control
!i"e the Themes 'ettings 7age DWin"o#s F7E "his option hides the "hemes tag hich prevents the user from selecting an alternate theme. "hemes normally include a !ackground plus sounds( icons and other elements.
!i"e the /isplay 'ettings 7age DAll Win"o#sE "his option hides the &ettings page from the display properties control.
/age 64
 AB "utor Control v.4
!i"e the '&reen 'aer 'ettings 7age DAll Win"o#sE "his option hides the screen saver page from the display settings control( hich stops users having access to change screen saver settings.
!i"e the /isplay Ba&%groun" 7age DAll Win"o#sE "his option hides the !ackground page stopping users from changing any !ackground display settings.
!i"e the /isplay Appearan&e 7age DAll Win"o#sE 'hen ena!led this setting hides the display settings appearance page.
$et#or% !i"e $et#or% A&&ess Control 7age DWin"o#s @*@*eE "he Access Control /age( defines hether the computer support #ser-=evel access or &hare-=evel access( ena!ling this option removes access to the Access Control /age.
!i"e $et#or% ("entifi&ation 7age DWin"o#s @*@*eE "he etork 7dentification page include options to set the Computer ame( 'orkgroup and 9escription( ena!ling this option disa!les access to the etork 79 page.
!i"e the 1ile an" 7rinter 'haring Controls DWin"o#s @*@*eE na!ling this option hides the file and printer sharing controls( stopping users from disa!ling or creating ne file or printer shares.
7ass#or"s Restri&t A&&ess to the 7ass#or"s Control 7anel DWin"o#s @*@*eE "his option disa!les access to the /assords icon on the control panel( therefore stopping users from changing security related settings.
!i"e the +ser 7rofiles 7age DWin"o#s @*@*eE "he user profile page controls hether all users share or have separate user profiles( access to this page can !e disa!led !y ena!ling this setting.
!i"e the Remote A"ministration 7age DWin"o#s @*@*eE na!ling this function stops users from !eing a!le to change the remote administration settings for the computer.
!i"e the Change 7ass#or"s 7age DWin"o#s @*@*eE 'hen this setting is ena!led( users are no longer a!le to access the Change /assords page.
7rinters /isable the A""ition of 7rinters DAll Win"o#sE  Any user can add a ne printer their system( this option once ena!led disa!les the addition of ne printers to the computer.
/isable the /eletion of 7rinters DAll Win"o#sE /rinters can !e deleted simply !y any user pressing the delete key( ena!ling this setting stops users from !eing a!le to delete printers.
!i"e the eneral an" /etails 7rinter 7ages DWin"o#s @*@*eE "his option hides the printer details and general printer information pages. 1nce ena!led this option stops users from changing specific printer settings.
'ystem !i"e the Virtual emory Button DWin"o#s @*@*eE
/age 6*
 AB "utor Control v.4
"his option hides the <irtual Memory !utton from the &ystem icon on the Control /anel.
!i"e the 1ile 'ystem Button DWin"o#s @*@*eE "his option hides the >ile &ystem !utton from the &ystem icon on the Control /anel.
!i"e the !ar"#are 7rofiles 7age DWin"o#s @*@*eE "his setting hen ena!led hides the ?ardare /rofiles page from the &ystem icon on the Control /anel.
!i"e the /ei&e anager 7age DWin"o#s @*@*eE "his setting controls hether the 9evice Manager is visi!le( under &ystem in the Control /anel.
!i"e 'et 7rogram A&&ess an" /efaults in A""*Remoe 7rograms DWin"o#s =GGG*F7E "his restriction is used to hide U&et /rogram Access and 9efaultsU on the Add or emove /rograms page. "his feature as introduced ith 'indos / &/: and 'indos 2000 &/ to allo users to configure the default applications used on the /C.
/isable Control 7anel DWin"o#s =GGG*e*F7E "his setting allos you to restrict user access to the Control /anel options and settings.
!i"e Control 7anel Applets DWin"o#s $T*=GGG*F7E "his allos you to sho or hide specific applets found in the 'indos Control /anel.
•  Accessi!ility Applet
• etork and 9ial-up Connectivity Applet
• etare Client Applet
• #ser Manager Applet
• orton =ive #pdate Applet
• Compa5 7nsight Agents Applet
!i"e Control 7anel2 7rinter an" $et#or% 'ettings DAll Win"o#sE "his restriction removes the Control /anel( /rinters and etork Connection settings from the &tart menu. 7f the "ask!ar settings are also hidden it causes the &ettings menu to !e completely removed.
A"" or Remoe 7rograms Restri&tions DWin"o#s =GGG*F7E "hese restrictions apply to the Add+emove /rograms feature of Control /anel. "hey allo you to entirely or individually disa!le components.
• 9isa!le Add+emove /rograms
• 9isa!le Add /rograms
• ?ide UAdd a program from C9-1M or diskU option
• ?ide UAdd programs from MicrosoftU option
• ?ide UAdd programs from your netorkU option
• ;o directly to 'indos Components 'i@ard
• 9isa!le &upport 7nformation
/isable 7rinters Control 7anel (&on DWin"o#s @*@*eE "his option disa!les access to the /rinters icon in control panel( therefore stopping users from changing /rinter settings.
/isable $et#or% Control 7anel DWin"o#s @*@*eE na!ling this option disa!les access to the etork Control /anel icon.
/es%top an" ,)plorer 
!i"e All (tems on the /es%top DAll Win"o#sE na!ling this option hides all the items and programs on the 'indos desktop.
Remoe 'hare" /o&uments from y Computer DWin"o#s F7E "he &hared 9ocuments folder allos users to easily share files and folders over a netork. "his restriction ill remove the U&hared 9ocumentsU o!Ject from My Computer 
!i"e the (nternet ,)plorer (&on DAll Win"o#sE "his option hides the 7nternet %plorer icon from the 'indos desktop.
Remoe y /o&uments from the /es%top DAll Win"o#sE "his setting is used to remove the My 9ocuments folder from the 'indos desktop.
/isable the Ability to Right Cli&% on the /es%top DAll Win"o#sE "his removes the conte%t menu that ould normally appear hen the user right clicks on the desktop or in the %plorer right results pane.
Restri&t the '&reen 'aer DWin"o#s =GGG*F7E "his restriction can !e used to specify the screen saver or to stop screen savers from running.  Also( the &creen &aver settings page is disa!led( so users cannot change the screen saver options. '&reen 'aer 7ass#or" 7rote&tion 7oli&y DWin"o#s =GGG*F7E
/age 68
 AB "utor Control v.4
"his restriction determines hether the screen saver is passord protected and prevents users from changing the passord-protection setting.
,nfor&e 'hell ,)tension 'e&urity DAll Win"o#sE "his restriction can !e used to limit the system to only run files that have an approved shell e%tension.
Remoe the 'e&urity Tab DWin"o#s F7E "his restriction removes the &ecurity ta! from 'indos e%plorer hich prevents users from accessing or changing the security permissions of folder and file o!Jects.
Remoe the !ar"#are Tab DWin"o#s =GGG*F7E "his restriction removes the hardare ta! from applica!le items in the Control /anel and from the local drive properties. "his prevents users from changing the hardare device properties.
/isable the Ability to Customi5e Toolbars DAll Win"o#sE By right clicking on a tool!ar you are usually given the option to Customi@e( hich allos you to change hich functions are availa!le from the tool!ar. "his allos you to disa!le that function.
Remoe the Option to Change or !i"e Toolbars DAll Win"o#sE By default users are a!le to select hich tool!ars are displayed either !e right clicking the tool!ar itself( or !y changing the options from the <ie menu. "his locks the tool!ars( removing the a!ility to change hich are displayed.
Remoe 1ile enu from ,)plorer DAll Win"o#sE "his setting is used to remove the >ile option from the %plorers tool!ar.
Remoe y Computer from the /es%top an" 'tart enu DWin"o#s =GGG*e*F7E "his restriction removes My Computer from the desktop and &tart menu.
!i"e the $et#or% $eighborhoo" (&on DAll Win"o#sE "he etork eigh!orhood icon is shon on the 'indos desktop henever 'indos netorking is installedS !y ena!ling this setting the icon ill !e hidden.
/isable 1ol"er Options enu DAll Win"o#sE "his allos you to hide the >older 1ptions function from the folder "ools menu alloing you to restrict access to numerous advanced folder features.
Remoe 7roperties from y Computer DWin"o#s F7E "his restriction removes the properties option from My Computer and hides the U&ystem /ropertiesU screen.
Remoe the Ability to o"ify 1ile Types DWin"o#s =GGG*F7E "his setting allos you to remove the a!ility to change( add or delete file types using e%plorer the >older 1ptions interface.
/isable 'ae 'ettings at ,)it DAll Win"o#sE 'hen 'indos e%its it normally saves the desktop layout( including icon location( appearance and other parameters. "his setting disa!les any changes from !eing saved( therefore alloing you to preserve a configured layout.
-ogin an" Authenti&ation
Restri&t 'ho#ing the -ast +sername DWin"o#s =GGG*F7E "his restriction removes the a!ility to vie hich user as last logged onto a computer !y clearing the username !o% on the login screen. /isable the -o&% Wor%station Button DWin"o#s $T*=GGG*F7E
/age 6,
 AB "utor Control v.4
 Add this setting to the registry to stop unauthori@ed users from locking machines from the 'indos &ecurity dialog !o%.
/isable the Change 7ass#or" Button DWin"o#s $T*=GGGE "his setting disa!les the KChange /assordK !utton on the 'indos &ecurity dialog !o%. na!ling this setting stops casual users from !eing a!le to change the passord.
$et#or%
$et#or% Conne&tion Restri&tions DWin"o#s =GGG*F7E "hese restrictions control access to the features and properties of =A( A& and other netork connections.
• estrict add and remove netork components
• estrict changes to Advanced &ettings
• estrict changes to advanced "C/7/ configuration
• estrict changes to protocol and service !indings
• estrict deletion of pu!lic A& connections
• estrict deletion of A& connections
• estrict changes to the 9ial-up /references
• na!le 'indos 2000 netork connections for administrators
• estrict access to component properties of a =A connection
• estrict connecting and disconnecting a =A connection
• estrict access to properties of a =A connection
• 9isa!le the etork Connection i@ard
• estrict access to properties of pu!lic A& connections
• estrict access to properties of a A& connection
• estrict connecting and disconnecting a A& connection
• estrict access to private A& connection properties
• estrict renaming of pu!lic A& connections
• estrict renaming of connections
• estrict renaming of private A& connections
• 9isa!le status statistics for an active connection
Remoe -og Off from the 'tart enu DAll Win"o#sE "his allos you to remove the =og 1ff W#sernameX option from the &tart menu.
/isable 1ile an" 7rinter 'haring DWin"o#s @*@*eE 'hen file and printer sharing is installed it allos users to make services availa!le to other users on a netork( this functionality can !e disa!led !y changing this setting.
/isable Re&ent 'hares in $et#or% 7la&es DWin"o#s =GGG*F7E "his restriction stops remote shared folders from !eing added to etork /laces henever you open a document in the shared folder.
!i"e the A&tie /ire&tory 1ol"er in y $et#or% 7la&es DWin"o#s =GGGE "his restriction is used to remove the Active 9irectory folder from My etork /laces. "his still allos users to search !ut not !rose the Active 9irectory.
!i"e ,ntire $et#or% in $et#or% $eighborhoo" DAll Win"o#sE ntire etork is an option under etork eigh!orhood that allos users to see all the 'orkgroups and 9omains on the netork. ntire etork can !e disa!led( so users are confined to their on 'orkgroup or 9omain.
/age 6)
 AB "utor Control v.4
!i"e Wor%group Content from $et#or% $eighborhoo" DAll Win"o#sE na!ling this option hides all 'orkgroup contents from !eing displayed in etork eigh!orhood.
Remoe the ap an" /is&onne&t $et#or% /rie Options DWin"o#s $T*=GGG*F7E /revents users from making additional netork connections !y removing the Map etork 9rive and 9isconnect etork 9rive !uttons from the tool!ar in %plorer and also removing them from the Conte%t menu of My Computer and the "ools menu of %plorer.
!i"e Computers $ear e in $et#or% 7la&es DWin"o#s =GGG*e*F7E "his setting allos you to sho or hide the computers listed ear Me in My etork /laces.
7ria&y
,mpty Temporary (nternet 1iles on ,)it DAll Win"o#sE "his setting controls hether 7nternet %plorer should delete all of the temporary 7nternet files stored during the session hen the !roser is closed.
Clear the Ca&he" Run Comman"s DAll Win"o#sE 9o you have a lot of items in the run command history on &tart Menu3 "his ill allo you to clear the most-recently-used DM#E list.
Clear the (nternet ,)plorer Type" A""ress !istory DAll Win"o#sE 7nternet %plorer caches any #=s that are typed into the address !ar. "his may !ecome a privacy issue on a shared computer( or a nuisance if there is a particular #= you ant to remove ithout clearing the hole history.
/isable +ser Tra&%ing DWin"o#s =GGG*F7E "his setting stops 'indos from recording user tracking information including hich applications a user runs and hich files and documents are !eing accessed.
'tart menu an" Tas%bar 
/o&uments an" 1ol"ers emove >avorites from the &tart Menu DAll 'indosE "his allos you to remove the >avorites folder from the &tart Menu.
emove ecent 9ocuments from the &tart Menu DAll 'indosE "his setting can !e used to remove the recent 9ocuments folder from the &tart Menu.
emove etork Connections from the &tart Menu D'indos 2000+Me+/E "his allos you to hide the etork and 9ial-up Connections option on the &tart Menu.
9isa!le ecent 9ocuments ?istory DAll 'indosE ormally hen you open or access a document or file it is added to the list of recent documents on the &tart Menu. "his ill stop files from !eing added to the list.
emove My 9ocuments from the &tart Menu D'indos 2000+Me+/E "his restriction removes My 9ocuments hich is shon under the 9ocuments folder on the &tart Menu.
emove My /ictures from the &tart Menu D'indos 2000+Me+/E "his restriction removes My /ictures from the 9ocuments folder on the &tart Menu.
emove My Music from the &tart Menu D'indos 2000+Me+/E "his restriction removes My Music from the 9ocuments folder on the &tart Menu.
/age 80
 AB "utor Control v.4
!i"e or /isplay A"ministratie Tools enu DWin"o#s =GGG*F7E  As ith 'indos "( 'indos 2000 has an KAdministrative "oolsK folder on the &tart Menu. "his folder contains poerful administration utilities and therefore can !e hidden to avoid accidental use.
Remoe the Win"o#s 'e&urity on 'tart enu DWin"o#s Terminal 'ererE "his setting is used to hide the 'indos " &ecurity menu item on the &tart Menu of a terminal server session. "hese settings are compati!le ith 'indos &erver 200.
!i"e Control 7anel2 7rinter an" $et#or% 'ettings DAll Win"o#sE "his restriction removes the Control /anel( /rinters and etork Connection settings from the &tart menu. 7f the "ask!ar settings are also hidden it causes the &ettings menu to !e completely removed.
!i"e the Tas%bar 'ettings on the 'tart enu DAll Win"o#sE "his restriction removes the "ask!ar and &tart Menu item from the Control /anel( and it also removes the /roperties item from the &tart menu conte%t menu.
Remoe Common 7rogram roups from 'tart enu DAll Win"o#sE 9isa!les the display of common groups hen the user selects /rograms from the &tart menu.
Remoe y $et#or% 7la&es from the 'tart enu DWin"o#s F7E "his restriction hides the My etork /laces !utton on the 'indos / simple &tart menu.
1or&e -ogoff on the 'tart enu DWin"o#s =GGG*F7E "his setting forces the =ogoff !utton to appear on the &tart menu and prevents users from removing or hiding it.
Restri&t the 'tart enu -og Off Option DWin"o#s =GGG*e*F7E "his restriction removes the a!ility for a user to ena!le the U=og 1ff...U option on the &tart Menu.
/isable /rag0an"0/rop on the 'tart enu DWin"o#s @*e*=GGG*F7E "his restriction prevents users from modifying the &tart menu !y dragging and dropping items.
Remoe Run from the 'tart enu DAll Win"o#sE emoves the a!ility to launch commands or processes from the &tart menu !y removing the un option.
Remoe 'ear&h from the 'tart enu DAll Win"o#sE "his restriction removes the &earch feature from the &tart Menu.
Remoe the !elp Option from the 'tart enu DWin"o#s =GGG*e*F7E "his restriction removes the ?elp option from the &tart Menu.
Remoe Tray (tems from Tas%bar DWin"o#s F7E "his setting removes and restricts access to the tray icons normally found ne%t to the clock on the task!ar.
/isable Tas%bar Conte)t enus DAll Win"o#sE "his setting removes the conte%t menus Dright click on the task!arE for the system tray( including the &tart !utton( "a! control( and Clock.
Remoe the Toolbars on the Tas%bar DWin"o#s F7E "his restriction is used to remove all the tool!ars( including Vuick =aunch( from the task!ar. 7t also restricts the a!ility to re-ena!le them.
-o&% the Tas%bar DWin"o#s F7E "his restriction is used to force the locking of the task!ar and restrict users from making any changes to its position. 1or&e the +se of the Classi& 'tart enu DWin"o#s F7E
/age 8:
 AB "utor Control v.4
"his restriction forces users to use the classic 'indos start menu( instead of the ne format introduced ith 'indos /.
!i"e the Tas%bar Clo&% DWin"o#s F7E "his setting allos you to remove the clock from the system tray on the task!ar.
1ile 'ystem
7reent A&&ess to the Contents of 'ele&te" /ries DWin"o#s =GGG*e*F7E "his restriction prevents users from using My Computer or %plorer to access the content of selected drives. Also( they cannot use un( Map etork 9rive( or the 9ir command to vie the directories on these drives.
!i"e /ries in y Computer DAll Win"o#sE "his setting allos you to control hich drives are visi!le in My Computer and %plorer. 7t is possi!le to hide all drives or Just selected ones.
'ho# !i""en Operating 'ystem 1iles DAll Win"o#sE "his setting controls hether the normally hidden operating system files should !e displayed hen using e%plorer to !rose the file system.
/isable HAuto RunH DAll Win"o#sE 9etermines hether the Autoplay feature is ena!led on each drive connected to the system. 'hen Autoplay is ena!led( media is started automatically hen it is inserted in the drive.