3300i Config Guide Mitel

8/6/2019 3300i Config Guide Mitel

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Table of Contents

Overview .............................................................................................................................................4 Software & Hardware Setup .......................................................................................................4

Device Limitations ..........................................................................................................................4

3300 Setup Notes ............................................................................................................................5 Network Requirements .......................................................................................................................................... 5 Assumptions for the 3300 ICP programming .............................................................................................. 5 Licensing and Option Selection - SIP Licensing ........................................................................................ 6 Multiline IP Set Configuration ............................................................................................................................. 7

Class of Service Assignment .............................................................................................................................. 8 SIP Device Capabilities Assignment ............................................................................................................. 10 Station Service Assignment .............................................................................................................................. 11 Multiline Set Key Assignment ........................................................................................................................... 12

Telematrix 3300IP Phone Setup Notes .................................................................................13


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3300 Setup NotesSystem based configuration is recommended since Telematrix 3300IP phone cant support device basedcall transfer (supervised or unsupervised).

The following steps show how to program a 3300 ICP to connect with the Telematrix 3300IP phone.

Network Requirements

There must be adequate bandwidth to support the voice over IP. As a guide, the Ethernetbandwidth is approx 85 Kb/s per G.711 voice session and 29 Kb/s per G.729 voice session(assumes 20ms packetization). As an example, for 20 simultaneous SIP sessions, the Ethernetbandwidth consumption will be approx 1.7 Mb/s for G.711 and 0.6Mb/s. Almost all EnterpriseLAN networks can support this level of traffic without any special engineering. Please refer to the3300 Engineering guidelines for further information.

For high quality voice, the network connectivity must support a voice-quality grade of service(packet loss


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Licensing and Option Selection - SIP LicensingEnsure that the 3300 ICP is equipped with enough SIP Device licences for the connection of SIP endpoints. This can be verified within the License and Option Selection form.

Figure 1 License and Option Selection


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Multiline IP Set Configuration

On the Mitel 3300 ICP, a SIP device can be programmed either in the User Configuration form or theMultiline IP Set Configuration form and are programmed as a Generic SIP Phone. Enterprise Managercan also be used to provision where this application is installed.

The Login PIN is the SIP authentication password and the username is the DN. The Number and LoginPIN must match the information in Telematrix 3300IP phone configuration. All other field names should beprogrammed according to the site requirements or left at default.

Figure 2 Multiline IP Set Configuration


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Class of Service Assignment

The Class of Service Options Assignment form is used to create or edit a Class of Service and specify itsoptions. Classes of Service, identified by Class of Service numbers, are referenced by the Station ServiceAssignment form for the SIP devices.

Figure 3 Class of Service Assignment


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Figure 4 Class of Service Assignment (Cont)


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SIP Device Capabilities AssignmentThis form provides configuration options that can be applied to various types of SIP devices. Theassociation between the SIP device and the form is similar to how the Class of Service options work. TheSIP Device Capabilities number provides a SIP profile that can be applied to particular SIP devices toallow for alternate capabilities as recommended through the Mitel interop process.

The Telematrix 3300IP can only be associated with a single SIP Device Capabilities Assignment form,though a form may be assigned to several devices, for example, one SIP Device Capabilities Assignmentform can be assigned to all of one type of SIP device.

In the Device Capabilities form, program a SIP Device Capabilities Number for the Telematrix 3300IP.Ensure that Replace System based with Device based In-Call Feature is set to Yes.

Figure 5 SIP Device Capabilities Assignment

Features work with Device Based or System Based, but we recommend System Based to allow foruse of Feature Access Codes and greater flexibility.


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Station Service Assignment

Use the Station Service Assignment form to assign the previously configured Class of Service and SIPDevice Capability number to each of the Telematrix 3300IP phone in the 3300. This form utilizes Rangeprogramming .

Select the Telematrix 3300IP phone number then select Change. Enter the previously configured SIPDevice Capability number and Class of Service for Day, Night 1 & Night 2.

Figure 6 Station Service Assignment


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Multiline Set Key Assignment

You use the Multiline Set Key Assignment form to assign the line type, ring type, and directory number toeach line select key of the Telematrix 3300IP phone.

The Telematrix 3300IP will support up to 2 additional key line appearances. Each key assignment of theTelematrix 3300IP phone should be defined as multicall type and should specify that a call to the keysdirectory number will ring the set.

Figure 7 Multiline Set Key Assignment Form


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Telematrix 3300IP Phone Setup NotesLogin into the 3300 IP set using the web administration. Further information can be obtained from the3300 IP administration guide.

Access Account Settings (Figure 2: Call Feature Settings) by going VOIP > SIP config :

Figure 1: Account Settings

Fill out personal information as well as server settings Account Name: This should be the number as programmed in the 3300 ICP followed by the IP

address of the 3300 ICP. In this example, the extension is 29015 and the ICPs IP address is192.168.101.11.


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Password: This is the password as programmed into the 3300 ICP for the device. Phone Number: This is the number that will show on a Caller ID. Display Name: This is the name that will show on a Caller ID. Check on Enable Register, you can see the Register Status Server Address: Enter the address of the 3300 ICP followed by the port as configured on the

3300 ICP (default is 5060).

Enable/Disable Device Based call features by going Advance > Call Service or SIPConfiguration >Advanced Set

Figu re 2: Call Feature Setting s

If all settings are correct you will see register status Registered and you can begin to make calls.

The TeleMatrix 3300IP supports configuration file downloads via DHCP Option 66 in Firmware versionV1.7.219.232 Oct 30 2008 17:25:01 (October 30, 2008) and later. The files have a naming convention of

1234.3300ip.txt (1234 being the varying DN/Extension number of each individual phone.)When creating a new configuration file, the file version (top line of config file) must be incremented.

Ex: Version:2.0003must becomeVersion:2.0004

When the phone Boots up, phones with a display will ask for a Config ID.

Using the example of 1234.3300ip.txt , the installer would press the following keys:1234#

At that point, the phone will retrieve the configuration file from the tftp server IP address as specified inthe 3300ICP ESM form DHCP Options. The phone will reboot with a new configuration.


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Tele Ma trix 3300IP Quic kstartThe Tele Ma trix 3300IP is a SIP-only p ho ne set , and is self-te ste d b y Tele ma trix to b e c om p a tib lew ith A ste risk IP/ PBX, Ava ya S8300 IP Server a nd the Mitel 3300ICP Version Relea se 8.0.9.20 UR3.The Phon e, a s it come s out o f the b ox ha s a d efa ult IP a d d ress of 192.168.10.1. (Netw ork -> LANCo nfig). Pointing your browser to tha t a dd ress, you w ill b e p resente d with a login sc ree n

Log in = ad minPass = admin

This is the Defa ult Current Status Page

The sc op e o f this d oc ume nt is to p rov ide t he b a sic sc reensho ts nec essa ry to q uickly co nfigurethe g uest p hone for ba sic registra tion and show the user where to p rog ra m vo icem ail retrieva lkeys a nd sp ee d d ials. Our exam p le 3300IP p hon e is p rog ram me d a s exte nsion 1234

The 3300IP VoIP -> SIP Configurat ion Sc reen

Server ad d ress of the IP/ PBX, extension numb er/a c c ount na me , pho ne numb er and d isp la ynam e, enab le register and ena ble m essag e wa iting indica tion a re a ll programm ed here .


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The Network p orts WAN/ LAN may need to b e c onfigured for DHCP or Static , andare found under Network -> WAN Config:

The 3300IP, when used as a lobb y p hone c an b e p rog ramm ed to ring- do wn to aspec ific numbe r with hotline setting found unde r Advanc e - > Call Service

menus


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The 3300IP s Sp ee d d ial and Touc hlite keys c a n b e p rog ramm ed in Ad va nc e ->

Me mo ry Key

MWI Number is the field for programming the Red Message Waiting Touchlite. In this example, it isprogrammed to dial number (7001) on the IP/PBX for retrieving voicemail messages.

Setting the LCD Displa y is done in System -> MMI Set


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Setting Dial Plans and Delivering Dial Tone after 9Browse to Advanced => Digital Map. Dial plan rules are created under the Digital Rule Table. If you entera comma into a dial plan entry (example below), secondary dial tone will be supplied at that point. Forexample: 9,18xxxxxxxxx will produce a dial tone after the 9. The dial tone will quit when the 1 is pressed.Or if the entry is 12,xx When you enter 1, dial tone stops. When you enter the 2, you get dial tone again.When you hit another digit, dial tone stops again.

Setting VLANs manually

Example: Steps taken1st - Configure phone number, server IP address, etc under phone menu VoIP / SIP Config2nd - Setup VLAN Info at Advance -> QoS - see QoS Config screenshot (Do not enable VLANat this time) diffserv, VLAN ID, (data untaged - this defines workstation traffic)


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3rd - LAN Config - Bridge Enable - ON/Checked4th - Set your connected PC to an address and subnet mask that will allow the pc to connect to

the phone's new WAN IP address (example: phone at 10.1.204.119 / subnet mask255.255.192.0 - PC should be at 10.1.204.199 / subnet mask 255.255.192.0 or similar)5th - Log back into phone6th - LAN Config - you will find Bridge Enable checked, DHCP Server on and NAT ON. Only

Bridge Enable should be on, uncheck DHCP Server and uncheck NAT.7th - Config VLAN (Advance -> QoS) - Set/Check VLAN Enable - make sure Data Untaged

is set in differentiation field8th - Save config, reboot

Phone should now navigate the VLAN and get a WAN IP address from the correct DHCPserver.

9 th If you are installing multiple phones, you will want to create multiple configuration filesbased upon the template you just created and saved. You can load them onto the additionalphones by saving them as extx.3300ip.txt and loading them on individual phones via ConfigManage (extx.3300ip.txt = 1234.3300ip.txt, 77701.3300ip.txt, or whatever extension numbering scheme you are creating)

Quality of Service and VLAN Tagging are found under Advance -> QOS Below is a valid example of setting a Voice VLAN of 302 and a data VLAN of 301

Changing the default LAN IP Address of 192.168.10.1 is possible under Network -> LAN Config In order to enable VLAN, you must enable Bridge and disable NAT and DHCP Service as below:


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This setting wont take effect unless you save the config and reboot the device

Manual Programming - Submerged Keys and programming the Phone from the LCD

There are 2 submerged keys (above the 10 speed dial keys/underneath the faceplate). The left (store) key is used to storespeed dials as well as enter the internal menu to check status and program the phone.1. Speed Dial: To program a speed dial, Press the store keypress a speed dial keythen press the digits you want storedthere.2. Internal Menu: To enter the phones internal menu, hold down the left (store) key for three seconds.At that time, you will be prompted to enter the password (default password = 123) then press the otherkey (right key = flash) to enter the LCD navigation menu.

Vol up key navigates upVol Down key navigates down

Right/Flash key is EnterLeft/Store key is Escape (back out of that menu option)

To determine the IP address assigned to the phone, Navigate to Config -> Network -> WAN -> Status using the keys andprocess outlined above.

Reset to Factory DefaultTo reset the phone to the factory default settings, press # during the startup procedure (At power up you cansee a black progress bar). The phone will enter into post mode, then input * # 1 6 8 Then you will seeclearing conf on the screen, next you see conf reset. Now you have reset to the default settings. Lastly, cyclepower (remove and replace WAN power cable) to restart the phone with factory default settings.

3300ICP Notes 1. If there are no telephone directory assignments for the extension, then extension displays twice when you

call it.2. If you do not hear Music On Hold (on a 3300ICP) you may need to change a setting in the SIP Devices

Capability Assignment Select Prevent the Use of IP Address 0.0.0.0 in SDP Messages to YES3.


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Detailed Notes on Configuring the Telematrix 3300ip for VLANs

There are some quirks to the 3300ip interface that make it difficult to set the QOS parameters (VLAN ID.)These cannot be set unless the phones LAN interface is in Bridge Mode. The procedures below shouldalways allow you configure the phone correctly.The Phones factory defaults set the WAN interface to DHCP and the LAN interface to Bridge Mode withNAT and DHCP Service ON. (These last two should be OFF when Bridge Mode is ON.)Assumptions: Phone should be in WAN DHCP mode on VLAN 30 with priority 6.

To find IP address on the Phone

Press Left Hand Hidden Button (LHHB) for several seconds until "Input Password" appears. "InputNumber" will appear first (for setting speed-dials manually).Enter "123" and hit the Right Hand Hidden Button (RHHB.) Config Network will appear.Hit RHHB. Network Lan will appear.Hit Vol Down. Network Wan will appear.Hit RHHB. WAN Status will appear.Hit RHHB. IP address will appear. If it says "DHCP", the address is from a DHCP server.

Resetting the Phone to Factory Defaults

Press LHHB for several seconds until "Input Password" appears. "Input Number" will appear first.Enter "123" and hit RHHB. Config Network will appear.Press Vol Down several times until Config System appears.

Press RHHB, System Save will appear.Press Vol Down until System SetDefault appears.Hit RHHB. SetDefault SetDefault Sys will appear.Hit RHHB again. Are you sure? will appear.Hit RHHB again. Please Reboot will appear.Disconnect from power and reconnect.When the phone comes up it will be in factory default mode.

Configuring the Phone with a Prepared Configuration File

Connect the phone to a port where it will have a DHCP server available.Connect your PC to a port that is on the same network (LAN or VLAN) as the phone. The phone shouldhave a DHCP address.Find the IP address of the phone.Login to UI.Go to Config Manage.Hit the Browse button under Update Configuration. Select the prepared Configuration File on your PC.Hit the update button. The UI will no longer be active.


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The phone will reset and come up under the new configuration. Since the new configuration may have aVLAN ID enabled, the phone must be connected to a port where the VLAN is supported or it will not comeup and connect to the server.In the configuration file, these (


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Set diffserv value to 0x2e (46 decimal).Set Voice 802.1p Priority to 6. (or other as needed)Set Voice VLAN ID to 30. (or other as needed)Hit Apply. UI will still be DEAD.Reconnect the phone to a port where the voice VLAN is supported if necessary. Power cycle phone if it isalready connected to this LAN.The Phone should now come up on the chosen VLAN.

To save a configuration file

In UI, go to Config Manage.Hit "Right Click Here to Save As Config File (.txt). Select a directory and save.

Find other documents at: http://www.telematrixusa.com

3300i Config Guide Mitel

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