Post on 19-Jul-2020
FRAMEWORK TOOL – NARZĘDZIE WSPIERAJĄCE PODNOSZENIE KWALIFIKACJI W PRZEDSIĘBIORSTWACH
FRAMEWORK TOOL – A TOOL SUPPORTING DEVELOPMENT OF QUALIFICATIONS IN ENTERPRISES
Judith Clarkson Virtual College, Wielka Brytania
Judith Clarkson Virtual College, United Kingdom
Judith Clarkson General Manager Virtual College Limited
The Framework Tool a tool supporting development of qualifications in
enterprises
Need Learning Solution
PROCESS Delivery
Money £
Time
Knowledge
Skills
Preferences
Circumstances
External Factors
Key Drivers
Production
Learning Champion Engagement
Guiding Solution Development Piloting Solutions
Development Solutions VLEs
Authoring tools Web casts Online assessments
Repositories
Re-purposing tools
Delivery Solutions
Framework Tool
The solution How do I find out
what can be done
SMF
“Remove the confusion”
http://equal.virtual-college.co.uk
In development…..
Live demo…..
Thanks
COMPeTERE – WSPÓŁPRACA W RAMACH PARTNERSTWA MIĘDZYNARODOWEGO
PREZENTACJA WYNIKÓW BADAŃ
COMPeTERE – COOPERATION WITHIN INTERNATIONAL PARTNERSHIP
PRESENTATION OF STUDY RESULTS
Teresa Williams Knowledge Base, Wielka Brytania
Łukasz Arendt Instytut Pracy i Spraw Socjalnych
Teresa Williams Knowledge Base,United Kingdom
Łukasz Arendt Institute of Labour and Social Studies
A study on e-learning and ICT needs of SME/Fs and micro-firms
presented by Teresa Williams Project Manager e-learn2work England, UK
The members
ELEC, Belgium
ITQual, Poland
e-Micro, Spain
e-learn2work, UK
A genuine co-operation
The rationale to help strengthen the adaptability of
employees, owners and/or managers of SME/Fs to technological change that affects their ability to succeed in today’s digital economy.
to evaluate the role of e-Learning as an informal and formal training medium within SME/Fs
identify and understand the barriers in using ICT as a means of learning within the context of e-Learning
The management
UK Development Partnership is the lead secretariat
4 Working Groups -Co-ordinators Group (Chair, UK) -Research Working Group (Chair, Poland) -e-Learning Working Group (Chair, UK) -Basic Skills (Chair, Spain)
The activities
Information exchange: study
visits, conferences and seminars Common Research Collect best practice Disseminate and mainstream the
Transnational findings
The activities …
Create guidelines Identify competency gaps and
areas of improvement within the context of ICT
Develop information package on basic skills
The outcomes and outputs Reports on the findings from the
common research Workshops Guidelines/models/standard Auto-diagnostic tool COMPeTERE website includes an
International Library Communication portal Glossary of terms Case studies
The added value Increased knowledge and experience Widen networks Enhanced prestige and credibility of
members Improved working methods Opportunities for other future
collaborative work Create products and services that
could have European wide application Develop friendship
Finally…
“We may have all come on different ships, but we're in the same boat now.”
by Martin Luther King (1929-1968), American famous leader
Finally…
Thank you for your attention.
Warszawa, 26-27.04.2007r.
COMPeTERE – wyniki badań w partnerstwie ponadnarodowym
COMPeTERE – Transnational Common Research Results
Łukasz Arendt Instytut Pracy i Spraw Socjalnych (Institute of Labour and Social Studies)
Warszawa, 26-27.04.2007r.
Wprowadzenie The Research Background
•Badania zostały przeprowadzone w małych i średnich przedsiębiorstwach w wybranych regionach Belgii, Hiszpanii, Polski i Wielkiej Brytanii.
•The research has been carried out in Small and Medium-sized Companies in chosen regions of Belgium, Poland, Spain and the UK
Warszawa, 26-27.04.2007r.
Wprowadzenie The Research Background
• W każdym z krajów wchodzących w skład Partnerstwa COMPeTERE w badaniu wzięło udział 120 pracodawców* i 60 pracowników
•The sample consisted of 120 owner-managers* and 60 employees from each partner country
* W przypadku Belgii: 43 pracodawców * For Belgium 43 owner-managers
Warszawa, 26-27.04.2007r.
Wyniki badań - Research findings - Strategia Strategy
• MŚP nie opracowują strategii działania SMFs and SMEs do not use strategic approach in
their business • Brak planu szkolenia pracowników Lack of staff development plan • Brak wydzielonego budżetu na szkolenia Lack of budget for training • Działania szkoleniowe są podejmowane ad hoc Training actions are taken ad hoc
Warszawa, 26-27.04.2007r.
Wyniki badań – możliwość Research findings - udziału w kształceniu availability for learning
0
10
20
30
40
50
60
%
Wysoka High ŚredniaSome
Niska Little Brak Noavailability
W godzinach pracyIn working hours
BasePolandSpainUK
Belgium
Pracodawcy Owner-managers
Warszawa, 26-27.04.2007r.
Wyniki badań – możliwość Research findings - udziału w kształceniu availability for learning Pracodawcy Owner-managers
0
20
40
60
80
%
WysokaHigh
ŚredniaSome
Niska Little Brak Noavailability
Poza godzinami pracy Out of working hours
Base
Poland
Spain
UK
Belgium
Warszawa, 26-27.04.2007r.
Wyniki badań – możliwość Research findings - udziału w kształceniu availability for learning Pracownicy Employees
-1020
30405060
%
WysokaHigh
ŚredniaSome
Niska Little
Brak Noavailability
W godzinach pracyIn working hours
BasePolandSpainUK
Belgium
Warszawa, 26-27.04.2007r.
Wyniki badań – możliwość Research findings - udziału w kształceniu availability for learning Pracownicy Employees
-
20
40
60
80
100
%
WysokaHigh
ŚredniaSome
Niska Little
Brak Noavailability
Poza godzinami pracyOut of working hours
BasePolandSpainUK
Belgium
Warszawa, 26-27.04.2007r.
Wyniki badań – możliwość Research findings - udziału w kształceniu availability for learning • Większość kadry zarządzającej i pracowników MŚP zadeklarowało brak bądź niewielkie możliwości wzięcia udziału w kształceniu zarówno w czasie pracy, jak i poza godzinami pracy. Jest to problem powszechny we wszystkich krajach partnerskich – sezonowość, wahania aktywności w cyklu dziennym czy też zmianowość pracy nie mają wpływu na to zjawisko.
•Most owner-managers and employees reported lack or little availability for learning and development in working hours, as well as out of working hours. This is a universal problem for all countries – slack and busy periods within a year or on daily basis as well as shift work do not affect the availability for learning
Warszawa, 26-27.04.2007r.
Podejście pozytywne Postitive approach
Warszawa, 26-27.04.2007r.
Wyniki badań Research findings
• Udział w kursach prowadzonych w formie e-learningu nie jest popularnym sposobem zdobywania wiedzy i umiejętności w MŚP. Pracodawcy i pracownicy korzystają z e-learningu w sposób nieformalny podczas codziennej pracy i w życiu prywatnym, ale nie postrzegają tego jako sposobu uczenia się.
•Formal E-learning is not a popular way to aquire new knowledge and skills within SMEs. Owner-managers and employees do informal e-learning in their everyday work and private life, however they do not consider it a way of learning
E-learning
Warszawa, 26-27.04.2007r.
Wyniki badań Research findings
E-learning
Doświadczenia z kursami e-learning: pracodawcyE-learning experience: owner-managers
0
20
40
60
80
100
IT Zw iązane zpracą Job
related
Języki obceLanguages
Inne Other Brak None
%
Base
Poland
Spain
UK
Belgium
Warszawa, 26-27.04.2007r.
Wyniki badań Research findings E-learning
Doświadczenia z kursami e-learning - pracownicyE-learning experience - employees
0
20
40
60
80
100
IT Związane zpracą Job related
Języki obceLanguages
Inne Other Brak None
%
Base
Poland
Spain
UK
Belgium
Warszawa, 26-27.04.2007r.
Wyniki badań Research findings Bariery e-learningu Barriers to e-learnig
•Ludzie preferują tradycyjne formy kształcenia – osobisty kontakt z nauczycielem/wykładowcą (bariera mentalna) People prefer traditional methods of learning – face to face contact with tutor (mental barrier) •Umiejętności obsługi komputera są nadal na niezadowalającym poziomie (bariera umiejętności) The level of computer familiarity is still unsatisfactory (skills barrier) •W małym stopniu wskazuje się na barierę związaną z brakiem dostępu do komputera czy Internetu Lack of access to a computer or Internet is perceived as a minor barrier
Warszawa, 26-27.04.2007r.
E-learning E-learning Podejście modelowe Model Approach
Warszawa, 26-27.04.2007r.
COMPeTERE COMPeTERE Proponowanie podejście Solution
Warszawa, 26-27.04.2007r.
Dziękuję za uwagę Thank you for your attention
Projekt realizowany przy udziale środków Europejskiego Funduszu Społecznego w ramach Inicjatywy Wspólnotowej EQUAL
Projekt realizowany jest przez Partnerstwo na Rzecz Rozwoju "IT QUAL", w skład którego wchodzą:
Wyższa Szkoła Biznesu - National Louis University, Polskie Stowarzyszenie Zarządzania Kadrami, Instytut Pracy i Spraw Socjalnych, Altkom Akademia Sp. z o.o. i Capgemini Sp. z o.o.
Adres: 01-022 Warszawa, ul. Bellottiego 3B Nazwa instytucji: Instytut Pracy i Spraw Socjalnych
Telefon: 022 536 75 11 Faks: 022 536 75 11 E-mail: l.arendt@ipiss.com.pl Informacje o projekcie: www.itqual.pl
PROJEKT ELEC – ROLA E-LERNINGU W SEKTORZE MŚP
ELEC PROJECT – ROLE OF E-LEARNING IN THE SME SECTOR
Eduard Bieseman Vibam, Belgia
Eduard Bieseman Vibam, Belgium
26-27 April 2007 IT COMPETENCES
A CHANCE FOR THE SME SECTOR
Website www.be-odl.org
Products Projects
Events
S²NET
Belgian Network for Open and Distance Learning
Equal project ELEC
Belgian Network for Open and Distance Learning
TWO GUIDES • From content to e-content
• From learning towards e-learning
Objective of the ELEC project
From content to e-content
From learning towards e-learning
Equal project ELEC
Partners’ objectives
Equal project ELEC
Partners objectives: Sector Funds
• E-content – Help and stimulate SME-internal trainers to
evaluate the e-learning-possibilities – Basic “startup help” to enter with existing
content in the e-learning world • E-learner
– Main objective of the sectorfunds to provide training to ALL employee’s in the sector. Employee’s in SME’s & SMF’s need specific focus and support.
Equal project ELEC
Partners objectives: EDUCATION
• E-content – Help and stimulate teachers to start using
e-learning • E-learner
– Students of today are using the internet as a basic resource.
– Guide on “How to learn with e-learning”
Equal project ELEC
Partners objectives: PUBLIC
• E-content – Help and stimulate trainers to start using
e-learning • E-learner
– Lower the threshold for unemployed people to get access to e-learning modules
– Create good advise to make e-learning successful.
Equal project ELEC
Partners objectives: PRIVATE PROVIDERS
• E-content – Increase the awareness in companies and
education for the e-learning possibilities – To develop more market perspectives
• E-learner – More motivated e-learners means a growing
need for more e-content.
ELEC in 2007/2008 “to do’s” – Testing of both guides – Digital versions – Dissemination
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= Interim Report
ADAPTACYJNOŚĆ MŚP W PORTUGALII – PARTNERSTWO RHXXI
Adaptability of SME in Portugal – RHXXI PARTNERSHIP
Anna Meireles Portugalski Uniwersytet Katolicki, Portugalia
Portuguese Catholic University, Portugal
Anna Meireles
Universidade Católica Portuguesa • Porto
Human Resources for the 21st Century
March 2007
RHXXI Human Resources for the XXI www.rhxxi.uern.pt/rhxxi Main Results External Evaluation UCP • Porto
Universidade Católica Portuguesa • Porto
Human Resources for the 21st Century
March 2007
MAIN OUTPUT
Integrated system for the development of competencies both at company (SME’s) and worker level, build-up in two main self-diagnosis tools based in the internet, promoting the definition and planning of learning paths looking towards the competitiveness and employability in the knowledge society.
Universidade Católica Portuguesa • Porto
Human Resources for the 21st Century
March 2007
1. SELF-DIAGNOSIS
Participated, reflexive, tested in a pilot experience, possibility of being mediated;
Over than 116 organizations answred the questionnaire and received a personalized feedback;
Over than 248 individuals answred the questionnaire and received personalized feedback.
2. PREPARATION OF AGENTS FOR THE DIGITAL ECONOMY
Design and validation of a new training course “Agents for the Digital Economy”
Number of Agents trained: 15
Number of hours of training: 24 hours
Universidade Católica Portuguesa • Porto
Human Resources for the 21st Century
March 2007
3. DEVELOPMENT OF PROMOTING WORKSHOPS
Number of Workshops: 4
Number of Participants: 90
4. DEVELOPMENT OF E-LEARNING MODULES
Number of Modules: 10 Modules (5+5)
www.rhxxi.uern.pt/rhxxi/conteúdos
5. DISTANCE LEARNING PROGRAMME
e-Learning plataform adopted: Moodle
Programme in course
Universidade Católica Portuguesa • Porto
Human Resources for the 21st Century
March 2007
6. TRANSNATIONALITY
Projects involved: 3 countries: (PT, PL, SP)
Development, Test and Exchange of methodologies and tools
Self-diagnosis for SME in PT, PL, SP
Self-diagnosis for Individuals in PT, PL SP
7. PROJECT DISSEMINATION
Project Portal (PT and EN)
• Over than 3.701 accesses in a six month period
• Local training offer promotion: over than 16 courses
• Good pratices published: 8
• Technico-pedagogical resources published: 2
• Published documents: 26
PRZEWODNIK NAJLEPSZYCH PRAKTYK – PARTNERSTWO ADAPTATIC.CLM
BEST PRACTICES GUIDE - ADAPTATIC.CLM PARTNERSHIP
Emilia Martin Partnerstwo Adaptatic, Hiszpania
Emilia Martin
Adaptatic Partnership, Spain
TRANSNATIONAL BEST PRACTICES
CONCERNING ADAPTATION OF SMEs TO ICTs
“IT Competences – A chance for the SME sector” 26-27 April 2007
Polonia Palace Hotel, Warsaw
TRANSNATIONAL BEST PRACTICES GUIDE
The aim of this presentation is to show you more in depth the structure of the transnational best practice guide,
a common transnational product coordinated by the Spanish DP CHAPTER 1: INTRODUCTION CHAPTER 2: PAEENET: Summary of each national project:
2.1. POL-82 2.2. PT-2004-193 2.3. ES-ES20040281
CHAPTER 3: HOW DO OUR DPs SUPPORT SMEs to FACE ICTs CHANCES?
3.1: Creation of an innovative tool: The self diagnosis tool addressed to measure
the level of adaptation of enterprises to the digital economy (Portugal). 3.2: New professional profiles: Consultant Adaptatic & Digital Agents (Spain). 3.3: The way Polish partners support SMEs of “digital exclusion” (Poland).
TRANSNATIONAL BEST PRACTICES GUIDE
CHAPTER 4: COMMON PRODUCTS:
4.1: Transnational Web and Intranet (www.paeenet.org) 4.2: Pilot experience with the self diagnosis tool. 4.3: Study about the adaptability of European SMEs enterprises to
ICTs. 4.4: Workshops/study visits. 4.5: Transnational evaluation. 4.6: Transnational best practices concerning adaptation of SMEs to
ICTs. CHAPTER 5: CASE STUDIES:
5.1: 2 model enterprises in the use of ICTs from Portugal. 5.2: 2 model enterprises in the use of ICTs from Spain. 5.3: 2 model enterprises in the use of ICTs from Poland.
CHAPTER 6: TEN GOLDEN RULES FOR CARRYING OUT A “GOOD
TRANSNATIONALITY”
CHAPTER 1: INTRODUCTION
• The main objective of the guide is to promote INNOVATION not only in the framework of
the PAAE project but also in the training and employment policies and practices which are in force at national, regional and local level throughout the European Union.
• The PARTNERSHIP IN ACTION FOR EQUALITY IN EUROPE has developed some good
practices that will be explained in this guide. • Equal is part of the European Union’s strategy for more and better jobs and for ensuring
that no-one is denied access to them. Funded by the European Social Fund, Equal Program tests NEW WAYS OF TACKLING DISCRIMINATION AND INEQUALITY experienced by those in work and those looking for a job.
CHAPTER 2: PAEENET: Summary of each national project:
• PARTNERSHIP IN ACTION FOR EQUALITY IN EUROPE is composed by the following DPs: Partnership to develop ICTs´competences (Poland); Adaptatic.CLM (Spain) and Human Resources for XXI century (Portugal).
• OBJECTIVES: • To foster and insert companies and workers in the digital economy.
• To transfer expertise and results among the partners. • To exchange practice in ICT applications for resolving inequalities. • To research about ICT skills among SME, including skills for the knowledge Society. • To develop new methodologies to avoid info-exclusion, especially in SMEs (namely workers over
40-45 years old, women and rural areas). • To promote new methodologies and training, new approaches to increase ICT skills and lifelong
learning. • To learn mutually and empower in the fields of common instruments/methods/approaches/causes
and manifestations of discrimination. • To develop integral transnational solutions. • To exchange good practices related to implementation of the principle of equality between
women and men.
2.1. POL-82: PARTNERSHIP TO DEVELOP ICTs COMPETENCES IN POLAND
Name of the project: Partnership to develop ICTs´ competences in
Poland (www.itqual.pl) Entities involved:
» National Louis University » Capgemini » Pharma » The Institute of Labour and Social Studies » Altkom
Goal: The goal of the project “Partnership for IT competencies development in Poland” is to counteract discrimination such as excluding older employees (40+ years old) from labour market because of their lack of IT knowledge and skills.
2.2. PL-82: RHXXI – HUMAN RESOURCES FOR THE XXI CENTURY
Name of the project: RHXXI – Human Resources for the XXI century (www.rhxxi.uern.pt/rhxxi)
Entities involved: » Uniao das Associaçoes Empresariais da Regiao Norte (Uern) » Associaçao Industrial do Minho » Idite Minho » Núcleo Empresarial da Regiao de Bragança » Digital Partners » Associaçao Portuguesa dos Gestores e Tçecnicas de Recursos Humanos » Universidade Católica Portuguesa
Goal: The project is based on the development and maintenance of employability and human capital, having in mind the necessity of a parallel intervention of the fund at two levels: one that acts on the workers and another on the employers (SME), enabling therefore, the cutting of both, the gaps or deficits of skills in terms of explicit and tacit knowledge in regard to the ICTs, management of information and knowledge.
2.3. ES-ES20040281: ADAPTATIC.CLM
Name of the project: ADAPTATIC.CLM (www.adaptatic.org) Entities involved:
» City Council of Ciudad Real » Town Council of Valdepeñas » Town Council of Daimiel » Town Council of Socuéllamos » CEOE-Cepyme » UGT » Fundación Iniciativa de Futuro » Fecmes » Fundación Insula Barataria » IFI » Fundación Municipal Alcázar de San Juan » Afammer » Acime
Goal: Helping companies sited in “Comarca de la Mancha” (county of Ciudad Real), mainly to the SMEs managed by women and their workers (above all women, older than 45 years and employees with disabilities) to the adaptation to the use of new ways of management based on ICTs, particularly to the in force legislation about Information Society services, electronic signature and personal data protection.
CHAPTER 3: HOW DO OUR DPs SUPPORT SMEs to FACE ICTs CHANCES?
• A good practice can be defined, within this context, as anything that works in some way in combating forms of discrimination and inequalities in connection with the labour market, whether fully or in part, and that may have implications for practice at any level else-where.
• A good practice:
• It can represent practice at any level. • It needs not represent an overall project or program. • It could be a very specific process or activity. • It could also represent something that only emerges after comparison across
multiple settings, which may be more useful at the policy level than with program implementation considerations at the grassroots.
• Good practices of PAEENET:
– The self diagnosis tool addressed to measure the level of adaptation of enterprises to the digital economy (Portugal)
– Consultant Adaptatic & Digital Agents (Spain and Portugal) – The way Polish partners support SMEs of “digital exclusion” (Poland).
CHAPTER 3: HOW DO OUR DPs SUPPORT SMEs to FACE ICTs CHANCES?
3.1: Creation of an innovative tool: The self diagnosis tool addressed to measure the level of adaptation of enterprises to the digital economy
(Portugal).
A self-diagnosis tool to define the company’s position within the digital economy, not only from an ITC point of view, but also from a broader point of view of information and knowledge. The objective of this tool is to help defining a group of actions to be implemented aiming the adequate insertion of the organization and its collaborators in the digital economy.
Portuguese DP will explain the following issues: - What: the activity - Transferable benefits - Beneficiary audience - Illustration: photographs, schemes. - Why: the background - How: the implementation - Obstacles: what did not work, and how were these overcome? - Success factors – what worked well?
CHAPTER 3: HOW DO OUR DPs SUPPORT SMEs to FACE ICTs CHANCES?
3.2: New professional profiles: Consultant Adaptatic & Digital Agents (Spain). Within this chapter we will talk about the new professional profiles created by the Spanish
and the Portuguese DP: CONSULTANT ADAPTATIC & DIGITAL AGENTS. The Spanish and Portuguese DP will explain the following issues: - What: the activity - Transferable benefits - Beneficiary audience - Illustration: photographs, schemes. - Why: the background - How: the implementation - Obstacles: what did not work, and how were these overcome? - Success factors – what worked well?
CHAPTER 3: HOW DO OUR DPs SUPPORT SMEs to FACE ICTs CHANCES?
3.3: The way Polish partners support SMEs of “digital exclusion” (Poland).
The Polish DP will fulfill the following questions in order to complete this chapter: - What: the activities - Transferable benefits - Beneficiary audience - Illustration: photographs, schemes. - Why: the background - How: the implementation - Obstacles: what did not work, and how were these overcome? - Success factors – what worked well?
CHAPTER 4: COMMON PRODUCTS:
4.1: Transnational Web and Intranet (www.paeenet.org): The partnership has developed a website and an Intranet, both in English, in order to
collect all the information about transnational activities/products as well as to allow members to exchange information, documents, etc, thanks to the Intranet.
CHAPTER 4: COMMON PRODUCTS:
4.2: Pilot experience with the self diagnosis tool:
– COMARCA LA MANCHA (Spain): the entities in charge of developing this pilot
experience have been the Town Council of Daimiel, who has carried out the experience with 6 employers and 6 workers, and CEOE-CEPYME, with 10 enterprises. The tool has been translated from English to Spanish and it is available in the Portuguese Website: www.rhxxi.uern.pt/rhxxi
– POLAND: the Polish DP has carried out the experience with 6 workers from Nowy
Sacz and Tarnów in Malopolska region and with 6 SMEs owners from Nowy Sacz Malopolska. The tool has been translated from English to Polish and it is available in the Portuguese Website: www.rhxxi.uern.pt/rhxxi
– NORTH REGION OF PORTUGAL: Portuguese DP developed this pilot experience
with 25 enterprises belonging to the north region of Portugal. They were in charge of adding all the modifications required to come into operation the self diagnosis tool.
CHAPTER 4: COMMON PRODUCTS:
4.3: Study about the adaptability of European SMEs enterprises to ICTs. This study is another common product that the Polish DP has coordinated. The comparative study has made possible to find: - Differences and similarities between partner countries and regions. - Barriers of ICT application. - Measures that should be taken in order to improve the competitiveness of SMEs and
people employed in the SME sector. The sample structure in the comparative study consisted of: - Spain: 112 cases: 56 owner-managers and 56 employees. - Portugal: 50 cases: 25 owner-managers and 25 employees. - Poland: 1887 cases: 1028 owner-managers and 859 employees. This chapter will collect the final conclusions.
CHAPTER 4: COMMON PRODUCTS:
4.4: Workshops/study visits: 1. Transnational meeting held in Warsaw
2005, October 13-14. 2. Transnational seminar held in Braga in
2006, January 26-27. 3. Transnational seminar held in Braganza in
2006, July 24-25. 4. Transnational seminar held in Krynica in
2006, October 16-19. 5. Transnational study visit held in Almagro in
2007, Februray 26-27. 6. Transnational seminar held in Warsaw in
2007, April 26-27. 7. Transnational seminar to be held in
Portugal in 2007, at the end of May.
CHAPTER 4: COMMON PRODUCTS:
4.5: Transnational evaluation.
- Fundación Insula Barataria, member of the Spanish DP, is the entity in charge of
carrying out the transnational evaluation.
- Methodology: evaluation questionnaires addressed to asses both the transnational meetings and the Steering Committees.
- Within this chapter the Spanish DP will write the final conclusions of the transnational evaluation.
CHAPTER 5: CASE STUDIES:
Within this chapter each DP will explain the characteristics of the selected
enterprises. These model enterprises should have developed good practices concerning the
adaptability of enterprises to ICTs.
5.1: 2 model enterprises in the use of ICTs from Portugal 5.2: 2 model enterprises in the use of ICTs from Spain 5.3: 2 model enterprises in the use of ICTs from Poland
CHAPTER 6: TEN GOLDEN RULES FOR CARRYING OUT A “GOOD
TRANSNATIONALITY”
• TEN GOLDEN RULES FOR CARRYING OUT A “GOOD TRANSNATIONALITY”
To fulfill this part of the guide, the Spanish DP will organize a virtual “brainstorm” in order to collect the “best rules” to manage a good transnationality.
We aim to summarize the point of view of all DPs involved in “Partnership in
action for equality in Europe”.
PAEE – WSPÓLPRACA W RAMACH PARTNERSTWA MIĘDZYNARODOWEGO
PREZENTACJA WYNIKÓW BADAŃ
PAEE – COOPERATION WITHIN INTERNATIONAL PARTNERSHIP
PRESENTATION OF STUDY RESULTS
Marek Graczyk Polskie Stowarzyszenie Zarządzania Kadrami
Łukasz Arendt Instytut Pracy i Spraw Socjalnych
Marek Graczyk Polish Human Resources Management Association
Łukasz Arendt Instytut Pracy i Spraw Socjalnych
Partnership in Action For Equality in Europe Warszawa / Warsaw, 26-27.04.2007
Partnership in Action For Equality in Europe
Współpraca ponadnarodowa w projekcie EQUAL Transnational cooperation in EQUAL Project
Warszawa / Warsaw, 26-27.04.2007
Partnership in Action For Equality in Europe Warszawa / Warsaw, 26-27.04.2007
Uzasadnienie / Rationale
Celem współpracy ponadnarodowej w Partnerstwie PAEE jest przezwyciężanie wspólnych dla biorących udział w projekcie krajów problemów na rynku pracy. Zidentyfikowane problemy wynikają ze zmian środowiska pracy płynących ze stosowania technologii ICT i dotyczą przedsiębiorców i pracowników MŚP
Partnership in Action For Equality in Europe
The PAEE transnational cooperation is designed to address congruent labour market problems, which are present for employers and employees in SME enterprises coping with change brought by ICT.
Partnership in Action For Equality in Europe Warszawa / Warsaw, 26-27.04.2007
Kto / Who
PARTNERSHIP IN ACTION FOR EQUALITY IN EUROPE is composed by the following Partnerships: Partnership for the development of ICT’s competences in Poland (Poland) Adaptatic.CLM (Spain) Human Resources for XXI century (Portugal).
PARTNERSHIP IN ACTION FOR EQUALITY IN EUROPE składa się z następujących Partnerstw: Partnerstwo na rzecz rozwoju kompetencji informatycznych w Polsce (Polska) Adaptatic.CLM (Hiszpania) Zasoby Ludzkie dla XXI (Portugalia)
Partnership in Action For Equality in Europe Warszawa / Warsaw, 26-27.04.2007
Wspólne cele / Common interests Główny cel współpracy ponadnarodowej to korzystać z doświadczenia innych organizacji i krajów. Aby to osiągnąć Partnerstwo: będzie wymieniać doświadczenia i przekazywać wiedzę będzie testować innowacyjne metody rozwiązywania problemów i wyrównywania nierówności, z którymi zmagają się beneficjenci projektów Equal oceni skuteczność opracowanych rozwiązań oraz opracuje zasady wdrożenia i oceny skuteczności rezultatów
The common objective of transnational co-operation is to learn from each other's experiences. To achieve this transnational partnership: will exchange experiences and expertise will test innovative methods for addressing the needs of people confronted by change and experiencing inequalities will evaluate these experimental approaches and develop policies and practices for valorising the outcomes.
Partnership in Action For Equality in Europe Warszawa / Warsaw, 26-27.04.2007
Metodologia / Methodology
Metodologia pracy to tworzenie i upowszechnianie nowych metod i narzędzi, w szczególności takich, które mogą pomagać w autodiagnozie kompetencji ICT pracowników i przedsiębiorców. To także opracowanie nowego sposobu wykorzystania szkoleń tradycyjnych i e-learningowych oraz stosowanie nowych rozwiązań takich jak „konsultanci ICT dla MŚP”
The methodology that has been chosen will be a combination of creation and dissemination of new methods and tools, namely ICT auto-diagnosis to companies and workers, as well as new approaches in what concerns not only training and e-learning but performance of new "specialized ICT agents".
Partnership in Action For Equality in Europe Warszawa / Warsaw, 26-27.04.2007
Rezultaty / Results 1. Stworzone i przetestowane narzędzie do
autodiagnozy (wersja ponadnarodowa) 2. Badania adaptacyjności europejskich firm MŚP
do nowoczesnych technologii 3. Warsztaty i wizyty studyjne – wymiana wiedzy i
doświadczeń 4. Ewaluacja projektu – „Jak ocenić projekt
międzynarodowy” 5. Opracowanie „Najlepsze praktyki
wykorzystywania technologii ICT w MŚP” 1. ICT auto diagnostic tool (int’l version), created
and tested (pilot experience) 2. Study of the adaptability of European SME’s
enterprises to ICT’s. 3. Workshops/study visits – exchange of knowledge
and expertise . 4. Transnational evaluation – „How to evaluate
transnational project” 5. Transnational best practices concerning
adaptation of SMEs to ICTs – handbook
Partnership in Action For Equality in Europe Warszawa / Warsaw, 26-27.04.2007
Dziękujemy za uwagę
Projekt realizowany przy udziale środków Europejskiego Funduszu Społecznego w ramach Inicjatywy Wspólnotowej EQUAL
Projekt realizowany jest przez Partnerstwo na Rzecz Rozwoju "IT QUAL", w skład którego wchodzą:
Wyższa Szkoła Biznesu - National Louis University, Polskie Stowarzyszenie Zarządzania Kadrami, Instytut Pracy i Spraw Socjalnych, Altkom Akademia Sp. z o.o. i Capgemini Sp. z o.o.
Thank You
Warszawa, 26-27.04.2007r.
PAEE – wyniki badań w partnerstwie ponadnarodowym PAEE – Transnational Common
Research Results Łukasz Arendt Instytut Pracy i Spraw Socjalnych (Institute of Labour and Social Studies)
Warszawa, 26-27.04.2007r.
Wprowadzenie The Research Background
•Wspólne badania Partnerstwa PAEE zostały przeprowadzone w wybranych regionach Hiszpanii, Portugalii i Polski wśród pracodawców i pracowników małych i średnich przedsiębiorstw.
•PAEE common research has been conducted in chosen regions of Spain, Portugal and Poland and was focused on owner-managers and employees of Small and Medium-Sized Enterprises
Warszawa, 26-27.04.2007r.
Wprowadzenie The Research Background
Celem badań było określenie: • Stopnia wykorzystania ICT w MŚP; • Potrzeb szkoleniowych pracodawców i pracowników; • Determinantów konkurencyjności MŚP
The aim of the comparative study was to describe: • the level of ICT application in SME’s; • owner-managers’ and employees’ training needs • the determinants of SME’s competitiveness
Warszawa, 26-27.04.2007r.
Wspólne obszary Common Areas Zainteresowań of Interest • Określenie różnic i podobieństw między regionami • Bariery wykorzystania ICT w MŚP; • Rozwiązania, które należy wdrożyć aby zwiększyć konkurencyjność MŚP oraz osób pracujących w tym sektorzr
• Defining differences and similarities between partner countries and regions • Barriers of ICT application in SMEs • Measures that should be taken in order to improve the competitiveness of SMEs and people employed in the SME sector
Warszawa, 26-27.04.2007r.
Wyniki badań - Research findings - wykorzystanie ICT ICT application Spain Portugal Poland Strona WWW Website 40 36 53 Aktualizacja strony WWW Website update 80 89 85 Komputery Computers 97 100 85 Internet 92 88 77 e-commerce 34 32 29 Kontakt z instytucjami publicznymi Contact with public institutions via Internet 67 72 40
Warszawa, 26-27.04.2007r.
Wyniki badań - Research findings - wykorzystanie ICT ICT application Przedsiębiorstwa są dobrze wyposażone w ICT (szczególnie hiszpańskie i portugalskie), niemniej nadal niską popularnością cieszą się firmowe strony www i zastosowania e-commerce. Większość przedsiębiorstw (w przypadku Portugalii niemal wszystkie) dysponuje szerokopasmowym dostępem do Internetu. W Polsce 18% firm nadal korzysta z połączeń za pomocą modemu. Enterprises are quite well equipped with ICT (especially these from Spain and Portugal), however website and e-commerce applications are still not so popular as it should be. Most companies use broadband Internet connection - in case of Portugal almost all. In Poland still 18% of firms use analog modem
Warszawa, 26-27.04.2007r.
Wyniki badań - Research findings - wykorzystanie ICT ICT application Przedsiębiorstwa wykorzystują ICT przede wszystkim do działań związanych z obsługą klienta, chociaż popularne są również inne zastosowania. Firmy portugalskie i polskie nie wykorzystują ICT w celach szkoleniowych!!! Companies use ICT mainly for consumer-related processes, although other business applications are also popular. Portuguese and Polish enterprises don’t use ICT for training purposes!!!
Warszawa, 26-27.04.2007r.
Wyniki badań - Research findings - wykorzystanie ICT ICT application MŚP nie wykorzystują możliwości jakie daje e-learning, bankowość elektroniczna i komunikatory (np. Skype) Znaczna cześć przedsiębiorstw poczyniła inwestycje w ICT (głównie w sprzęt) lub planuje je poczynić – są one finansowane przede wszystkim ze środków własnych przedsiębiorstw, chociaż daje się zauważyć rosnące zainteresowanie środkami z UE.
SMEs do not take advantage of e-learning, e-banking and and communicators, eg. Skype Many companies invested or are going to invest in ICT (mainly in hardware). These investments are financed mainly from companies’ own resources, however there is growing interest in EU founds.
Warszawa, 26-27.04.2007r.
Wyniki badań – bariery Research findings - w wykorzystaniu ICT barriers to ICT apllication
1 2 3 4 5 6 7 8
1,82
1,281,37
0,92 1,08
1,39
1,04 1,0210,92
0,48 0,52 0,560,4
0,6 0,6
0,5 0,50,3 0,46 0,39 0,4 0,51
0,490
0,5
1
1,5
2
Polska Poland Portugalia Portugal Hiszpania Spain
1- Koszty (Funds) 2- Wiedza, umiejętności (Knowledge, skills) 3 – Orientatcja biznesowa (Relevance to business) 4 – Pracownicy (Employees) 5- Standardy Procedur Operacyjnych (Standard Operating Procedures) 6- Strategia (Strategy) 7 – Oprogramowanie (Software) 8- Plan rozwoju informatycznego (Information System Plan)
Warszawa, 26-27.04.2007r.
Wyniki badań – Research findings - Potrzeby szkoleniowe trainining needs Odsetek pracowników posiadających wystarczające umiejętności
Share of employees with sufficient skills
89 4 7
76 16 8
90 4 3
0% 20% 40% 60% 80% 100%
Hiszpania Spain
PortugaliaPortugal
Polska Poland
większość (majority) mniej niż połowa (less than half)tylko niektórzy (only some)
Warszawa, 26-27.04.2007r.
Wyniki badań – Research findings - Potrzeby szkoleniowe trainining needs Umiejętności wymagające podniesienia
Skills to be updated
0
10
20
30
40
50
60
Hiszpania Spain Portugalia Portugal Polska Poland
1 2 3 4 5 6 7 8
1- Komputer (Computer) 2- Internet 3 – Języki obce (Foreign languages) 4 – Księgowość (Accountancy) 5- Umiejętności interpersonalne (Interpresonal skills) 6- Techniki sprzedaży (Sales techniques) 7 – Marketing 8- Związane ze stanowiskiem pracy (Workplace)
Warszawa, 26-27.04.2007r.
Zamiar podnoszenia kwalifikacji zawodowych w ciągu najbliższego roku zadeklarowało: Intention to improve professional qualifications within a year: • Hiszpania (Spain) 67% • Portugalia (Portugal) 92% • Polska (Poland) 40% (21% niezdecydowanych haven’t decided yet) Zamiar uczestniczenia w szkoleniu w przyszłości: Intention to attend training course in the future: • Hiszpania (Spain) 66% • Portugalia (Portugal) 80% • Polska (Poland) 31% (35% niezdecydowanych haven’t decided yet)
Wyniki badań – Research findings - Potrzeby szkoleniowe trainining needs
Warszawa, 26-27.04.2007r.
Hiszpania Spain
Portugalia Portugal
Polska Poland
O-M E O-M E O-M E
Umiejętności komputerowe Computer skills
44,9 30,3 20 35 11,7 17,2
Umiejętności Internetowe Internet skills
30,6 27,3 16 30 11,7 17,2
Języki obce Foreign languages
28,6 21,2 28 55 8,6 12,4
Księgowość Accountancy
16,3 15,2 36 15 0 17,6
Umiejętności interpersonalne Interpersonal skills
20,4 9,1 32 25 0 0
Techniki sprzedaży Sales techniques
26,5 21,2 52 25 15,8 2,6
Marketing 26,5 12,1 40 30 15,8 4,5
Związane ze stanowiskiem pracy Workplace
4,1 12,1 0 0 45 26,2
Wyniki badań – Research findings - Potrzeby szkoleniowe trainining needs
Warszawa, 26-27.04.2007r.
Wyniki badań – Research findings - efektywność firmy effectiveness of enterprise
0 10 20 30 40 50 60
Hiszpania Spain
Portugalia Portugal
Polska Poland
zarządzanie informacją (information management)szkolenie pracodawców (employers' training)szkolenie pracowników (employee' trainin)gsprzęt (hardware)
Warszawa, 26-27.04.2007r.
Konkluzje Conclusions
Należy zauważyć, że większość spośród MŚP, które wzięły udział w badaniu są stosunkowo dobrze wyposażone w ICT (sprzęt i dostęp do Internetu); jednak w dalszym ciągu pozostaje wiele niewykorzystanych możliwości związanych ze stronami internetowymi, bankowością elektroniczną, komunikatorami i e-learning’iem. It should be noted that most of SMEs which took part in the research are relatively well equipped in ICT (hardware and Internet connectivity) but there is still room for improvement in ICT application, especially if we take into consideration opportunities connected with websites, e-banking, communicators and e-learning.
Warszawa, 26-27.04.2007r.
Konkluzje Conclusions Większość pracodawców zdaje sobie sprawę, że nawet jeśli pracownicy są wysoko wykwalifikowani zawsze istnieje potrzeba rozwijania ich umiejętności, ponieważ wiedza jest kwestią podstawową dla rozwoju i i efektywności przedsiębiorstwa. W tym kontekście wydaje się, że przedsiębiorstwa w dalszym ciągu nie doceniają roli komputerów i e-learning’u w programch szkoleniowych. Owner-managers (most of them) are aware that even if employees are highly qualified there is always need for updating their skills, because knowledge is the key issue for the company development and effectiveness. In this context it seems that enterprises still underestimate the role of computers and e-learning in the training schemes.
Warszawa, 26-27.04.2007r.
PAEE PAEE Proponowanie podejście Solution
Warszawa, 26-27.04.2007r.
Dziękuję za uwagę Thank you for your attention
Projekt realizowany przy udziale środków Europejskiego Funduszu Społecznego w ramach Inicjatywy Wspólnotowej EQUAL
Projekt realizowany jest przez Partnerstwo na Rzecz Rozwoju "IT QUAL", w skład którego wchodzą:
Wyższa Szkoła Biznesu - National Louis University, Polskie Stowarzyszenie Zarządzania Kadrami, Instytut Pracy i Spraw Socjalnych, Altkom Akademia Sp. z o.o. i Capgemini Sp. z o.o.
Adres: 01-022 Warszawa, ul. Bellottiego 3B Nazwa instytucji: Instytut Pracy i Spraw Socjalnych
Telefon: 022 536 75 11 Faks: 022 536 75 14 E-mail: l.arendt@ipiss.com.pl Informacje o projekcie: www.itqual.pl