OPTIMUM SECURITY PROFESSIONALS
“Customer service oriented protection.”
License: C20318
1980 Post Oak Blvd Suite 1500
Houston, TX 77056(713) 568-1763 Office
(281) 815-8019 Faxwww.OptimumSecurityPros.com
Company
Profile
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1) About US
2) OSP Personnel
3) Applicant Screening
4) Training
5) Method
6) Integrated Technology
7) Patrol
8) Compliance
9) Uniforms
10) Supervision
11) Cost
12) Customer Service
13) Liability
14) Uniformed Security
15) Executive Protection
16) International Travel
17) Security Consulting
18) Maritime Patrol
19) Private Investigations
20) Construction
21) Bike Patrol
22) Neighborhood
23) Entertainment Venue
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INDEX
The mission is to provide our clientele with "CUSTOMERSERVICE ORIENTED PROTECTION" that is in linewith their ever changing security and protection needs.
MISSION
VISION
Optimum Security Professionals envisions- A thriving, safer, and more secure work place, community and government ...characterized by business partners, community leaders, law enforcement and contract security working together to prevent the loss of life and property or injury.
CORE VALUES
Diversity- It takes everybody!
Responsibility- A duty first mind-set.
Integrity- We emphasize having a code of ethics.
Professionalism- Skilled, trained, self motivated staff.
Partnership- OSP displays a "we" attitude.
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Philosophy
Customer service oriented protection; which is the process of preventing the loss of life and property or injury by combining traditional aspects of guard services such as surveillance, client/guest engagement, crisis management and patrolling with the skill and attitude of delivering helpful, professional, high quality assistance.
About Us
1) Our pre-employment background investigation far exceeds that of most policedepartment jurisdictions. In addition, OSP has employed a staff psychologistto oversee the initial screening of our personnel, by implementing a pre-employment written psychological inventory and a psychological interview.Furthermore, our personnel all submit to a battery of aptitude tests, a 5-paneldrug screening, and extensive in-service training regarding criminal law andpolice defensive tactics. Prior to commencement of a contract with OSP, wewill provide you with the full applicant investigation of each proposed securityguard.
2) Optimum Security Professionals offers, free of charge, supervisory personnelto insure strict adherence to our general orders and your rules, regulationsand ordinances. OSP supervisors are utilized as a liaison between thecompany and our clients. Supervisors are on duty 24 hours a day, 365 daysper year for your convenience and will regularly make spot checks to preventthe issue of complacency. It is our belief that in order to assure the bestquality of service that we stand by, we must keep close relationships with ourpersonnel both on and off duty.
3) At OSP, all of our security guards will be equipped with two-way radios orequivalent to ensure constant communication with our management team.
4) Each and every security guard will be in-serviced regularly regarding yourspecific site to further enhance the protection we provide.
Optimum SECURITY PROFESSIONALS
PersonnelOSP will provide you with certified,licensed, insured, and bonded SecurityGuards. Each Security Professional hasbeen screened to the standards of theUnited States Government SecretClearance Program.
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OSP conducts training that exceeds that of any of our competitor’s programs.
The knowledge of our management team is passed on to our new employees.
In addition to the state mandated certification courses, OSP personnel must
attend:
The quality we bring to your environment begins long before you see our
security guards. The Board of Directors at OSP has resolved to make the
recruitment and training of our personnel the key to our success; in that, we
conduct hiring initiatives on a regular basis with over 500 applicants per
month, with an average of 25 new appointees. Most applicants are unable to
meet our qualifications, which are equivalent to the United States
Government Secret Clearance Program.
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APPLICANT SCREENING
TRAINING
40-hour Police Defensive Tactics Training 24-hour Patrol Techniques & Criminal Law16-hour Customer Service Seminar
Optimum Security Professionals has taken a unique approach to the business
of contract security. Many of our competitors employ minimally screened
and trained guards. Our approach involves a proactive theory of well-
groomed, exceptionally trained, uniformed security guards. Our strategy
entails several steps to mitigate the possibility and opportunity for theft of
property, or injury to persons within the facility. The following is an
overview of our Security Guard Project:
Quality assurance
Optimum Security Professionals has developed a theory of
”Customer service oriented protection.”
Our uniformed security guards are outfitted with police-type uniforms. Ourcorporate general orders, require that our personnel keep their uniforms pressedand clean at all times. Their shoes are polished; military-style and men areclean-shaven with neat haircuts. Our female officers are held to the samestandard. We pride ourselves on the appearance of our personnel, as they arerepresenting our agency in your facilities.
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METHOD
COMPLIANCE
UNIFORM
The management, having thirty combined years of security and law enforcement
experience, has realized that prevention of crime can be accomplished by
utilizing tactical approaches, rather than accusations and the traditional methods
of our predecessors. The art of verbal judo is commonplace in our organization
and has often been effective in deescalating volatile situations.
The placement of our security guards is what generally places OSP in theposition to confidently describe the implementation of our security guardproject as authentic. Our security guards are trained to make visible foot patrolsthroughout their posts in undetermined patterns. We encourage our personnelto interact with your patrons and employees in addition to standing a fixed post.
PATROL
Our uniformed security guards are trained to act as a criminaldeterrent by adopting the principals of the C.O.P. (CustomerService Oriented Protection) methodology. Simply put, Customerservice oriented protection is the process of preventing the loss oflife and property or injury by combining traditional aspects ofguard services such as surveillance, client/guest engagement, crisismanagement and patrolling with the skill and attitude of deliveringhelpful, professional, high quality assistance.
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DIGITAL REPORTING
• No software to download• Saves time and money• Email notifications• Reports include photo and
video• Access reports from the
internet• Customizable
• Eliminates paper reports• Works on computers, tablets,
and smartphones• Easy to setup and manage• Easy to use• Secure online storage• Real time reporting
Integrated
technology
As a security guard provider Optimum Security Professionals (OSP) realizes that the ability to quickly collect, deliver, and access the information that our security officers provide is critical. As a result of that understanding, OSP has partnered with OfficerReports.com to manage our security officer reporting process.
OfficerReports.com’s Security Guard Reporting App speeds the delivery of important information from our officers to our clients by delivering their reports via the web. The submitted reports are securely stored in the cloud so that Optimum Security Professionals and our clients have instant access to them whenever they are needed.
As part of our Security Guard Reporting Service we also offer our clients the ability to track our officers’ patrols in real time through the use of a Guard Tour Tracking System. Guard tour tracking systems have become an essential tool for security guard vendors. The purpose of a guard tour tracking system is to monitor the time and log the activity of security officers while making rounds of your property.
These systems are designed to prevent costly losses such as vandalism, theft, corporate espionage and damaging accidents. You can see our officers in real-time as they patrol your property right from our client web portal.
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CLIENT
BENEFITS
REAL TIME
MONITORING
Another challenge that our clients face is managing the maintenance and upkeep of their facilities. Regular upkeep is a must to help keep your employees and customers safe and secure. OfficerReports.com allows our clients to review and manage any maintenance related issues that have been identified and reported by our officers.
MINIMIZE
PAPERWORK
For most of our clients the amount of paperwork that they handle from day today can be a nightmare. By using OfficerReports.com we are able to reduce theamount of security related paperwork that they must handle. Our clients canjust log into our client portal to review all their security reports.
TRACK
MAINTENACE
REPORT TYPES:• Daily Activity Reports• Incident Reports• Maintenance Reports• Incident Checklist• Pass Down Logs
• Parking Violation Report• Equipment Temperature Log• Vehicle Check In Log• Post Orders• Visitor Check In Log
OSP will provide you with a forensic breakdown of our costing specifications.
We maintain a philosophy that in order to retain the highest quality security
professionals in the industry, we must compensate them commensurate to their
qualifications. The Board of Directors has resolved to reduce our profit margin
rather than decrease a security guard’s salary. Our costing structure provides
for a well-paid security professional and a conservative rate to our client.
Optimum Security Professionals supervisory personnel are required to possess
a minimum of 2 years of security/customer service experience. Our supervisors
are charged with scheduling, assigning security posts, and acting as liaison
between the Board of Directors and our client. Supervisory personnel are
available to you 24 hours every day in order maintain quality assurance and
customer service on behalf of OSP.
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SUPERVISION
COST
Our offices are staffed around the clock with customer service representatives
for your convenience. While most of our competitors work from their homes,
OSP staffs fully functional offices. Our customer service representatives are not
salespeople; they are security professionals assigned to light duty or
administrative functions. Desk personnel are utilized as watch-commanders
with full authority to make supervisory decisions for OSP.
24 HOURS CUSTOMER SERVICE
OSP stands above our competitors by providing an open line of communication with our clientele 24/7 365 days per year
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LIABILITY
Security Service Project Schedule
Time in Weeks 1 2 3
Site Survey
Analysis
Contract
Training
Supervisory Selection
Implementation Time in Days 1-3 3-5 5-14 14-21
Pictured above is a preliminary plan for project development. OSP will partner
with you in every stage of this project and act as both consultants and
colleagues to work in a manner commensurate with both of our agency’s
relative skills – bringing greatly enhanced value to the project.
Having reviewed in detail your request for proposal particulars and
understood the scope and schedule of the project, OSP has put together a
first class team of security professionals who we think are particularly
suited to the project.
We have selected prospective supervisory personnel on their ability and
suitability for the type of project, and of course their availability to start
right away if we are fortunate enough to be appointed.
Optimum Security Professionals maintains insurance that is thirty times
the minimum aggregate coverage obtained by most of our competitors.
Our Legal Division recommends that in order to protect our assets as well
as yours, we must maintain financial security in full force and effect at a
level that far exceeds industry standard.
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EXECUTIVE PROTECTION
BDU Bodyguard Service
Armed Transport Service
Residential Protection Details
Corporate Protection Details
Prisoner Extradition
Executive Protection Professional
Healthcare Facilities
Construction Sites
Sporting Events
Residential
Corporate Buildings
Loss Prevention
Retail Centers
Entertainment Venues
Parking Lots
Governmental
Hotel Security
Airports – No TSA
Auto Dealerships
Shipping Ports
Private Schools
Country Clubs
Warehouses
Train Terminals
Museums
Trucking Terminals
Apartments
Movie Theatres
UNIFORMED
SECURITY
Physical Safety and Security Tours of Each Property
Review of Incident Reports & Other Foresee-ability Issues
Property Manual Review and Preparation
International Travel Security Consulting & Protection Service
Review of Property Security Procedures and Equipment
Management and Employee Safety & Security training
In-house Security Rules and Procedures
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SECURITY
CONSULTING
Travel warnings
Crime reports
Unusual currency
Entry requirements
Areas of instability
Consulate contacts
U.S Embassy
Disease information
Extremist Groups
INTERNATIONAL
TRAVEL
SECURITY
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Assessments of threats, vulnerabilities, and critical infrastructure at ports
Coordination and cooperation among agencies
Establishment of guidelines for commercial facilities handling certain cargo
Patrol of rivers, shorelines, and other waterways
MARITIME PATROL & PORT SECURITY
Private investigations
Four Reasons To Hire A PI:1. Investigations experience 2. Conduct assignments surreptitiously3. Operate within legal compliance4. Professional peril assumed5. Expert witness in court cases
On Site Traffic Control
Job Site Security Plan Creation
Assets and Property Inventory Check
Lock up materials, secure vehicles and equipment
Physical Safety and Security Tours of Each Property
Access Control, Monitoring and Direction
Disaster, Emergency and Crisis Management
Hazard Detection and Incident Reporting
Assessments of threats, vulnerabilities, and critical
infrastructure
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A building boom in the Houston area has led to sharp increasesin the number of site related injuries and the loss of equipment andsupplies stolen from facilities under construction. Millions of dollars arelost to construction equipment and metal theft annually. Theimplementation of a well-planned security program is essential to themanagement and reduction of these incidents.
CONSTRUCTION
SECURITY
Construction Industry Facts:
Firms engaging in all types of projects are susceptible to theft and vandalism
Theft and vandalism is more costly to small to medium sized firms (less than $100 million annual volume of construction work) than larger firms
Larger firms use a greater number of measures to combat theft and vandalism on their construction sites
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Bikes are less threatening than patrol vehicles
Bicycle patrols result in more than twice as many contacts with the public
Bicycle officers can use all of their senses to detect illegal activity
Perpetrators don’t notice bike patrols
Bike patrols can go where traditional patrol vehicles can’t
Bicycles cost much less to purchase and maintain than traditional patrol cars
Bikes provide environmental and health benefits
Bicycle PATROLS
Where Bicycle Patrols Work Best:
1) Medical emergencies if the officers are properly trained
2) Urban incidents where vehicle traffic inhibits response vehicles
3) Special events, such as parades, sporting events and festivals
4) Demonstrations and crowd control
5) Off-road emergencies, search and rescue, preventive patrols on
trails
Develop Customized Security Plan
Conduct Daily Meetings
Team Manager on Site
Alcohol Enforcement
Access Control
Executive Protection
Talent/VIP Escort
Parking Lot Security
Audience/Crowd Management
Emergency & Crisis Management
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7 Benefits of Neighborhood Security:
1) Deterrent to Criminal Activity
2) Reduces Physical, Financial and Psychological Cost of Crime
3) Works Collaboratively with Civic and Community Activities
4) Access Controls for Gated Communities
5) Aid Law Enforcement in Lost Child Recovery
6) Provides Customer Service to Resident and Guests
7) Addresses Quality of Life Issue and Mutual Interest of
Community
Entertainment
Venue
Security
Neighborhood
Security &
Patrols