Ret Resting e Nico

7/29/2019 Ret Resting e Nico

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QUICK REFERENCE GUIDE

Ingenico

This Quick Reference Guide

will guide you through

understanding your

terminals functionality and

navigation, and will helpyou with troubleshooting.


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INDUSTRY

Retail and Restaurant

APPLICATION

Chase Paymentechs INGU32V406TERMINALS

Ingenico 5100Ingenico 7780

ContentsGETTING STARTED

Available Transaction Types . . . . . . . . . . . . . . . . . . . . . 3

Cashier/Server Management. . . . . . . . . . . . . . . . . . . . 4

Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Gift Card Transaction Types (Opt.). . . . . . . . . . . . . . . 6

Navigating Your Terminal . . . . . . . . . . . . . . . . . . . . . . . 7

Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

REFERENCE

Prompt Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 10


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Credit Transactions To initiate

Credit Sale* A sale transaction using a creditcard; the card may or may not be present.

Swipe the cardand then selectCREDIT CARD.

Or, selectCREDIT CARDand then selectSALE.

Auth Only* An authorization-only transactionprovides an approval, but does not charge theconsumer until the transaction has been addedto the batch by way o a orce transaction.

Select CREDITCARD and thenselect AUTHONLY.

Force* Perorm a orce sale when the terminalcannot reach the host (Chase Paymentech) toauthorize a transaction, or to nalize an AuthOnly transaction. Contact your voiceauthorization center or an authorization code,and then orce the transaction.

Select CREDITCARD and thenselect FORCE.

Return* Perorm a return to reund money toa cardholders account rom a credit salecompleted in a closed batch (i.e., previous

day). May also be used to adjust a previoustransaction.

Select CREDITCARD and thenselect RETURN.

Void* Perorm a void to reverse a credit sale,orce, or return transaction and prevent anyunds rom transerring rom the cardholdersaccount. Only available or transactions in thecurrent batch (i.e., same day).

Select CREDITCARD and thenselect VOID.

Pay@Table (i7780 restaurant only) Allows

the terminal to be handed to the cardholder toswipe the credit or debit card and conrm anyprompts while still being in possession o thecard.

Select PAY AT

TABLE.

Open/Close Tab (restaurant only) A pre-authorization transaction or a specic,predetermined dollar amount.

Select CREDITCARD and thenselect TAB.

AvailableTransactionTypes

Your terminal

supports varioustransaction types.

Reer to this section or

inormation on what

transactions are

available, when to use

them, and how to begin

the transaction.

*Purchase and Commercial

cards are supported for this

transaction type.


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ADD CASHIER/SERVER

Adds new cashiers or servers to your terminal. You will be promptedto create an ID and a password, i enabled, or each new cashier/server.

DELETE CASHIER/SERVER IDs

Removes all or a single clerk/server rom the terminal.

CASHIER/SERVER ID LIST

Prints a report o cashiers/servers currently signed on.

CHANGE SERVER

Accessible through the Tab menu, the CHANGE SRV eature allowsyou to assign a new server to an open tab (restaurant only).

EBT Transactions (Retail Only) To initiate

EBT Sale An Electronic Benets Transer (EBT)

card is a government-issued card tiedto a specic government-assistance account.EBT transactions require PIN entry, as well as atrace number and balance amount printed onreceipts. An EBT sale transaction may be a oodstamp sale, or a cash benet sale. The card mustbe present.

Select EBT and

then select SALE.

EBT Force A sale transaction perormed whenthe terminal cannot reach the host to authorizethe transaction. Contact your voice authorization

center or an authorization code, then perorm aorce transaction with the EBT card.

Select EBT andthen selectFORCE.

EBT Return Perorm a return to reund moneyto a cardholders account rom an EBT salecompleted in a closed batch (i.e., previous day).May also be used to adjust a previoustransaction. Available only or ood stamptransactions.

Select EBT andthen selectRETURN.

EBT Balance Inquiry Obtain a customersremaining EBT account balance. Available orboth ood stamp and cash benet.

Select EBT andthen select BALINQ.

AvailableTransaction

TypesContinued

Your terminalsupports various

transaction types.


inormation on what

transactions are

available and when to

use them.

Cashier/ServerManagement

Accessible through the

Admin menu, cashier/server management

allows you to manage IDs

and passwords.

Debit Transactions To initiate

Debit Sale A sale transaction using a debit cardand PIN; the card must be present.

Select DEBITCARD and thenselect SALE.

Debit Return Perorm a debit return to reund

money to a cardholders account roma debit sale completed in a previous batch; thecard must be present.

May not be available or all card issuers.

Select DEBIT

CARD and thenselect RETURN.


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AvailableReports

A report is like a

snapshot in time o

business activities. Use

this data to help you

make crucial business

decisions.

Reports: Main Menu

Select REPORTS to launch the Report menu.

DetailReport Prints detail inormation or each transaction and atotals summary or each card type and issuer.

TotalsReport Prints totals by card type and card issuer.

Cashier/ServerSummary Prints a totals report by all or onecashier/server.

ShitReport Prints a detail or totals report by all or one cashier/server, i enabled.

Unadjusted Tip Report Prints a list o unadjusted transactions bycashier/server, i enabled.

IRS Tip Report Prints a Tip report by cashier/server with signatureline, i enabled.

Tip Discount Report Prints a summary o tips and tip discounts bycashier/server, i enabled.

Ofine Report Prints details o any Store and Forward transactionsin the batch, i enabled.

Open TabReport (Restaurant only) Prints a list o all open tabs

by all or one cashier/server, i enabled.

Reports: Gift CardSelect GIFT CARD and then select REPORTS to launch the GitReport menu.

Git Card Detail/Audit Report Prints a git card detail report thatincludes transaction type and amount.

Cashier/Server Git Card Report Prints a git card detail reportby cashier/server that includes transaction type, amount and total.

Redemption Cashout Report Prints the total redemption cashoutamount in the current batch.


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Gift CardTransaction

Types (Opt.)

I you are participating

in Chase Paymentechsproprietary Git Card

program, your terminal

supports various stored

value card transaction

types.


inormation on what git

card transactions areavailable and when to

use them.

Gift Card Transactions (Optional) To initiate

Issuance Adds value to the git card account.This transaction can be used to issue andactivate a new card, or to reload an active cardwith incremental value.

Select GIFTCARD and thenselectISSUANCE.

Activation/Block Activation Create aconsumers git card account by assigning valueto a card. One or more git cards can beactivated at one time. Activations can only beperormed on cards that have not beenpreviously activated.

Select GIFTCARD and thenselect BLOCKACTIV orACTIVATIONS.

Redemption Decreases the value stored on theconsumers git card account. This transaction isperormed when a consumer uses the card to

purchase goods or services.

Select GIFTCARD and thenselect

REDEMPTION.

Void Remove a git card transaction rom theterminals open batch. The void willcommunicate to the git card host that thetransaction is being reversed.

Select GIFTCARD and thenselect VOID.

Balance Inquiry Print a receipt that displaysthe customers available git card balance(without changing it).

Select GIFTCARD and thenselect BAL INQ.

Force Perorm a orce redemption, activation orissuance when the terminal cannot reach thegit card host with a valid approval code romthe voice authorization center.

Select GIFTCARD and thenselect FORCE toaccess the Forcemenu.

Add Tip A git card redemption transaction orthe amount o the tip, i tip processing isenabled.

Select GIFTCARD and thenselect ADD TIP.


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BEGIN A SALESwipe or manually key the card, and then speciy credit or debit. (Note:Debit cards must be swiped.)

BEGIN OTHER TRANSACTIONSFrom the main menu, select the appropriate card type, and then usethe hot keys to navigate to the type o transaction you wish toperorm.

REPRINTSelect REPRINT to access the menu and reprint a receipt.

CASHIER/SERVER MENUPress [Admin] and then select CASHIER/SERVER MENU.

BATCH REVIEWSelect REPORTS. Choose whether you would like a detail or totalsreport, and then speciy whether you would like the report printed orsimply displayed on the terminal.

TIP ADJUSTMENTSSelect CREDIT CARD and then select TIP ADJ, i tip processing isenabled.

PAY@TABLESelect PAY AT TABLE, i your i7780 terminal supports this eature.

INCREMENT THE SHIFTPress [Admin], select SHIFT MENU and then select INCREMENT.

RESET THE SHIFT

Press [Admin], select SHIFT MENU and then select RESET SHIFT.

NavigatingYourTerminal

Reer to this section to

nd and begin thetransaction or unction

you wish to use.

ABOUT SETTLEMENTA Settlement operation is used to close the current batch andopen a new batch or logging and accumulating transactions.

Your Ingenico terminal uses a Terminal Capture System (TCS),meaning it stores transactions throughout the day and sendsbatch totals o sales and reunds to the host (ChasePaymentech) ater the close o business.

There are two settlement options:

1 - MANUAL SETTLEMENTI your terminal is set to manually settle, select SETTLEromthe main menu and ollow the prompts displayed.

2 - AUTO SETTLEMENTI your terminal is set to automatically settle, it willautomatically settle transactions in the current batch at a specic,predetermined time, within a 24-hour period. When congured,auto settlement begins any time ater the set time occurs ithere are transactions in the batch.

For example, i auto settlement time is set to 22:30:00 (10:30 p.m.)then auto settlement occurs any time ater 22:30:00. I theterminal is turned o beore the set time, and turned on again(usually the next morning), auto settlement occurs at that time.

Settlingthe Batch

Your transactions must

be settled daily. Read

this section to ensurethe settlement process

operates smoothly.


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PromptQ&A

While navigating

through transactions,

youll nd that some

prompts arent as clear

as others. This section

claries those prompts.

Prompt Description/Action

1. MERCH 1

2. MERCH 2

3. MERCH 3

For multi-merchant terminals, pressthe number assigned to the desiredmerchant.

ENTER LAST 4

DIGITS OF CARD#

Key the last 4 digits o the card

number and press [ENTER] (thegreen button).

ENTER SERVER/CASHIER ID Key the server/cashier ID (up to 6digits in length) and press [ENTER].

ENTER INVOICE NUMBER Key the invoice number (up to 6digits in length) and press [ENTER].

DUPLICATE TRANSACTION

CANCEL ACCEPT

Press the hot key under the desired

option to accept or cancel theduplicate transaction.

ENTER CUST REFERENCE # Key the customer reerence number(up to 30 characters in length) andpress [ENTER].

CARD PRESENT?

YES NO

Press the hot key under theappropriate option to indicatewhether or not the manually

entered card is present.

ENTER CARD CODE

VERIFICATION #

Key the Card Verication Code romthe card and press [ENTER].

1. NOT PRESENT

2. ILLEGIBILE

3. ABSENT

Press the number o the appropriateoption to indicate why the CardVerication Code is not available.

TAX EXEMPT?

YES NO

Press the hot key under the

appropriate option to indicatewhether the transaction is taxexempt.

ENTER EXPIRATION DATE

MMYY

Key the cards expiration date inMMYY ormat and press [ENTER].

ENTER

APPROVAL CODE

Key in the 6 character approval codeand press [ENTER].


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AVS ResponseCodes

The Address Verication

System (AVS) is a

eature that adds raud

protection on card-not-

present transactions.

The numeric portion o

the customers street

address and the ZIP

code are compared

against the inormation

on le with the card-issuing bank.

Use this chart to

interpret domestic AVS

Response Codes by card

type.

Code Description VISA MC AMEX Disc.

XMatch - Address and 9-digitZIP code

YMatch - Address and ZIP code(or Discover, address only

matches)

APartial - Address matches, ZIPcode does not (or Discover,both address and ZIP match)

WPartial - 9-digit ZIP codematches, address does not (orDiscover, no data rom issuer)

Z Partial - ZIP code matches,address does not

NNo match - Neither address norZIP code match

UUnavailable - AVS systemunavailable or issuer does notsupport AVS

RRetry - Issuers systemunavailable or timed out

S

Not supported - AVS notsupported by issuer at this time


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CommonError

Codes

In the event that

your terminal displaysan error, reer to these

error codes to

troubleshoot your

terminal.

I the code you are

experiencing is not

shown, retry the

transaction, or ipossible, manually enter

the account number.

I the error persists,

contact your Help Desk

or support.

Error Code Description Action

BATCH NEAR

MAX

SETTLE BATCH

PRESS ENTER

The batch capacity othe terminal is nearlyull.

Complete thetransaction and settleas soon as possible.

CHECK PINPADPRESS ENTER

The terminal iscongured or anexternal PIN pad, butone is not detected.

Veriy that the PIN padis connected andreceiving power.

EXPIRATION

DATE

INVALID

The card is expired. Check the expirationdate on the card.Request another ormo payment.

FAULTY CARD The terminal wasunable to read thecard.

Re-swipe the card andtry again.

LINE BUSY The phone line is inuse or there may beproblems with theline. The terminal willretry automatically.

I the error persists,check the terminalsconnection and veriythat no other devicesare using the line.Connect an analogtelephone to listen ora dial tone. Contactthe service provider ithere is no dial tone.

INVALID

AMOUNT

An amount greaterthan the cash backlimit, or the ceilinglimit or sale or ofinetransactions, willgenerate this error.

Retry the transactionwith an amount withinthe limit.

BASE BUSY

RETRY?

YES NO

i7780 only

The terminal isattempting tocommunicate withthe base, but the baseis communicatingwith anotherterminal.

Select YES to retry. Ithe error persists,check the status oother terminals.

RANGE i7780 only

The terminal isattempting tocommunicate withthe base, but the baseis unreachable.

Veriy that theterminal is withinrange and that thebase has power.


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