CASE STUDY: KABEL DEUTSCHLAND

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Dublin, 04/11/14 Case Study: Kabel Deutschland • C1 (Public) Case Study Kabel Deutschland Martin Schikowski Project Manager, Web Applications

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MARTIN SCHIKOWSKI, Project Manager, Web Applications, Kabel Deutschland, at the European IRM Summit 2014.

Transcript of CASE STUDY: KABEL DEUTSCHLAND

Page 1: CASE STUDY: KABEL DEUTSCHLAND

Dublin, 04/11/14 Case Study: Kabel Deutschland • C1 (Public)

Case Study Kabel Deutschland

Martin Schikowski

Project Manager, Web Applications

Page 2: CASE STUDY: KABEL DEUTSCHLAND

© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Contents

Introduction

Motivation

Challenges

Solutions

Conclusions

Future Perspectives

1

2

3

4

5

S / 2

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Who Are We?

S / 3 1 Fiscal year 2013/14 ended March 31, 2014 2 As of June 30, 2014

– 15.2m homes passed

– 8.3m unique subscribers

– Revenue: €1.9bn1

– Adj. EBITDA: €910m1

– Capex: €575m1

KD FOOTPRINT

GROWTH FROM

UPSELLING AND

INNOVATION

STRATEGIC BUILDING BLOCKS

STABLE DIRECT

SUBSCRIBER

BASE

UNIQUE HIGH

SPEED NETWORK

0.6 0.7

Subs/homes (m) 2

DVR

Pay TV

Internet ~19%4

~18%3

~13%3

2.3

1.4

1.0

3 Penetration based on total Basic Cable TV subscribers 4 Penetration based on homes passed upgraded and marketed for 2-way services

Direct (B2C/B2B)

0.9

Indirect Internet & Phone ‘Solo’

7.1 0.5 0.7 Total: 8.3

Munich

(Headquarter)

Berlin

Hamburg

Hanover

Nürnberg

Leipzig

Mainz

14.3

Upgraded for I&P Homes Marketed for I&P Passed

15.2 11.9

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Who Am I?

Martin Schikowski Senior Consultant, TNG Technology Consulting GmbH

• Project Manager, Kabel Deutschland, 3+ years

• Focus

(Technical) Project Management

Agile Practices

Processes

S / 4

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Where Am I From?

TNG

Consulting company organised

in partnerships

Founded in 2001, growth ~20% p.a.

Specialized in high end IT

Agile Software Development

Administration & Operations

IT-Management

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TNG for KD Web Applications

Strategic partnership for Web Business Logic

and Middleware

~30 employees within 100 FTE department

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Sales & Customer Support End Customers

Portal Landscape

S / 6

IAM

Selfcare Partner Email & Hosting

Call Center

D2D Inhouse

(CRM)

Consul-tants

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Motivation

• No support for existing IAM software

• High maintenance effort & cost

• IAM infrastructure components near End of Life

• Security: More than 1000 bugs in productive IAM software

• Need for standardization (infrastructure, provisioning, deployment)

• Some feature requests not feasible

S / 7

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Challenges

(1) Project planning

(2) Many stakeholders

(3) Early adopter

(4) Heterogeneous system landscape

(5) Complex network infrastructure

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Challenges IAM Network Infrastructure – Overview 1/2

S / 9

DMZ

Network

Common Proxy

Load Balancer

Load Balancer

Portal Group A

SSO SSO

Cluster

Load Balancer

Portal Group B

SSO SSO

Cluster

Load Balancer

Portal Group C

SSO SSO

Cluster

Directory Server Directory Server Replication

Geographical Redundance

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Challenges IAM Network Infrastructure – External Partners 2/2

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Kabel Deutschland

Internet

eMail & Hosting (Value Added Services)

SSO A

gen

t

e.g. http://www.kabelmail.de http://www.kabeldeutschland.de Cross-Domain SSO

VPN

• Incorporate externally hosted applications

• Cross-Domain SSO

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Solutions 1/2

• Project Planning

2-phase approach

Rollout planning is essential for guaranteed availability

Rollback planning to minimize risk

Communication is key (many stakeholders!)

Awareness and support by IT top management

• ForgeRock as strategic partner for SSO software

License & Support contract

Training

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Solutions 2/2 Technical complexity: System landscape and network

• 6 month prototyping project (technical evaluation step!)

• Soft launch

Parallel production environment

Iterative test of productive data migration on partitioned user base

Monitoring setup

Budget (!)

• Final Rollout

Deployment during low-peak hours

On-call duty

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Conclusions

• Separate data migration from infrastructure changes

• Use a trusted partner company for support

• Further factors of project success

company-wide, close management attention

intensive quality assurance of the whole E2E process

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Always be aware that you maintain the most business-critical component for customer access

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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)

Future Perspective Some Thoughts

• 2nd screen support

• Enhanced authentication federation

mobile applications

3rd party applications

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Thank you for your attention!