CASE STUDY: KABEL DEUTSCHLAND
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Transcript of CASE STUDY: KABEL DEUTSCHLAND
Dublin, 04/11/14 Case Study: Kabel Deutschland • C1 (Public)
Case Study Kabel Deutschland
Martin Schikowski
Project Manager, Web Applications
© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Contents
Introduction
Motivation
Challenges
Solutions
Conclusions
Future Perspectives
1
2
3
4
5
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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Who Are We?
S / 3 1 Fiscal year 2013/14 ended March 31, 2014 2 As of June 30, 2014
– 15.2m homes passed
– 8.3m unique subscribers
– Revenue: €1.9bn1
– Adj. EBITDA: €910m1
– Capex: €575m1
KD FOOTPRINT
GROWTH FROM
UPSELLING AND
INNOVATION
STRATEGIC BUILDING BLOCKS
STABLE DIRECT
SUBSCRIBER
BASE
UNIQUE HIGH
SPEED NETWORK
0.6 0.7
Subs/homes (m) 2
DVR
Pay TV
Internet ~19%4
~18%3
~13%3
2.3
1.4
1.0
3 Penetration based on total Basic Cable TV subscribers 4 Penetration based on homes passed upgraded and marketed for 2-way services
Direct (B2C/B2B)
0.9
Indirect Internet & Phone ‘Solo’
7.1 0.5 0.7 Total: 8.3
Munich
(Headquarter)
Berlin
Hamburg
Hanover
Nürnberg
Leipzig
Mainz
14.3
Upgraded for I&P Homes Marketed for I&P Passed
15.2 11.9
© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Who Am I?
Martin Schikowski Senior Consultant, TNG Technology Consulting GmbH
• Project Manager, Kabel Deutschland, 3+ years
• Focus
(Technical) Project Management
Agile Practices
Processes
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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Where Am I From?
TNG
Consulting company organised
in partnerships
Founded in 2001, growth ~20% p.a.
Specialized in high end IT
Agile Software Development
Administration & Operations
IT-Management
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TNG for KD Web Applications
Strategic partnership for Web Business Logic
and Middleware
~30 employees within 100 FTE department
© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Sales & Customer Support End Customers
Portal Landscape
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IAM
Selfcare Partner Email & Hosting
Call Center
D2D Inhouse
(CRM)
Consul-tants
© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Motivation
• No support for existing IAM software
• High maintenance effort & cost
• IAM infrastructure components near End of Life
• Security: More than 1000 bugs in productive IAM software
• Need for standardization (infrastructure, provisioning, deployment)
• Some feature requests not feasible
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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Challenges
(1) Project planning
(2) Many stakeholders
(3) Early adopter
(4) Heterogeneous system landscape
(5) Complex network infrastructure
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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Challenges IAM Network Infrastructure – Overview 1/2
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DMZ
Network
Common Proxy
Load Balancer
Load Balancer
Portal Group A
SSO SSO
Cluster
Load Balancer
Portal Group B
SSO SSO
Cluster
Load Balancer
Portal Group C
SSO SSO
Cluster
Directory Server Directory Server Replication
Geographical Redundance
© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Challenges IAM Network Infrastructure – External Partners 2/2
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Kabel Deutschland
Internet
eMail & Hosting (Value Added Services)
SSO A
gen
t
e.g. http://www.kabelmail.de http://www.kabeldeutschland.de Cross-Domain SSO
VPN
• Incorporate externally hosted applications
• Cross-Domain SSO
© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Solutions 1/2
• Project Planning
2-phase approach
Rollout planning is essential for guaranteed availability
Rollback planning to minimize risk
Communication is key (many stakeholders!)
Awareness and support by IT top management
• ForgeRock as strategic partner for SSO software
License & Support contract
Training
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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Solutions 2/2 Technical complexity: System landscape and network
• 6 month prototyping project (technical evaluation step!)
• Soft launch
Parallel production environment
Iterative test of productive data migration on partitioned user base
Monitoring setup
Budget (!)
• Final Rollout
Deployment during low-peak hours
On-call duty
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© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Conclusions
• Separate data migration from infrastructure changes
• Use a trusted partner company for support
• Further factors of project success
company-wide, close management attention
intensive quality assurance of the whole E2E process
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Always be aware that you maintain the most business-critical component for customer access
© Kabel Deutschland • 04/11/14 • Case Study: Kabel Deutschland • C1 (Public)
Future Perspective Some Thoughts
• 2nd screen support
• Enhanced authentication federation
mobile applications
3rd party applications
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Thank you for your attention!