Bala Report

8/4/2019 Bala Report

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ON JOMENTOR NAME

MENTOR EMP ID 01824A

MENTOR'S LNIDMENTEE NAME

COMPETENCY NA GTS-SD

TECHNOLOGY Storage

OJT START DATE: 6/8/2011

Case 1

Knowledge Base Referred

1 pool x

23 Tools

4 Call5 Remote connectivity

Case 2

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10

Siva prasad kamisetty

Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman

Sl No.

Project,hilton



SHADOW - Daily Activity MNo of Cases Reviewed

MENTEE EMPID 08160c

MENTEE LNIDHistorical Cases

Open Cases

Skill Level Trainee

OJT END DATE:

Call Barging/Monitoring Problem Solving Approach

the way work was being done

To make the work done

Service line focal Representing on behalf of the service l To get access to several tools

arameswaran jeyaraman /India/IBM@I

Get the ip address for connectivity

mailto:sekhar/India/IBM@IBMIN




8/6/2011

aster1

8/6/11

OBSERVATIONS

Rhythm, Blue, Jazz, SME

Participate in call regarding issue

BMIN

Based in memphsis-fab A,B(cisco-6),orlando-fab A,B(brocade-2)Maximo , dcfm , navisphere

Accessing for dcfm , svc master console





ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 INVENTORY HILTON

2 DATA CENTRE MEMPHSIS3 DATA CENTRE ORLANDO

4 ORLANDO STORAGE BOX5 MEMPHSIS STORAGE BOX

Case 2

1 ARCHITECTURE HILTON ORLANDO

2 ARCHITECTURE HILTON MEMPHSI

Case 3

1 CHANGE REGARDING LUN SHARIN

2 ATTENDED THE CALL

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10



Sl No.



HADOW - Daily Activity MasNo of Cases Reviewed

MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:

SAN INVENTORY FOR THE ACCOUNT HILTON


Monitoring clients data's

ARCHITECTURE HILTON

SAN CONNECTIVITY

SAN CONNECTIVITYCHANGE AND CALL BY MENTOR

Check change tracker


Two fabrics for redundency Two fabrics for redundency

Look for server's wwpns

Focal informed the issue regarding missiSend san request form including wwpns, se





9/6/11

ter1

OBSERVATIONS

Each fab 3 switches and backup switches exist

TWO 3PAR ONE HP STORAGE BOX CONNECTED TO SERVERS AS VMWARE WINDOWS LINU

BMIN

Two data centres in Memphsis and orlando

Each fab 1 switch exist eg:- brocade 48000

3PAR , HP , CXCX, DMX , CLEERANAS, HP

Dmx and cx storage box connected to linux and windows servers through 2 cisco director

HBA wwpns of the servers were not included in change tracker

rver name field





HP AIX THROUGH BROCADE 48000 AND WITH ISCSI

s



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 Tools

2 Customer specific tool3 Different teams involved in Hilton

4 Work flow

Case 2

1 Service level agreement

23

4

Case 3

1 Incident2 Change

3 Problem

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10



Sl No.

Serv 1 / Serv 2Serv 3

Serv 4




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:

Ticket management tools


Server team will ask storage team to

Service level agreement

Mutual understanding between IBM and client

Critical callNormal

Different types of management

Handle the incidentHandle the change

Handle the problem


Maximo tool

Maximo tool

Maximo toolmaximo tool

Maximo tool





10/6/11

ter1

OBSERVATIONS

Native tool managed by Hilton, FMCStorage team, server team, operational, SAP

Severity levels

Should be attended within 15 minutes1 day

No limit

BMIN

Maximo, bmc remedy and manage-now

Ex: XXXX server, 100GB lun, Raid 5 and FC disk

Eg: the ticket comes as IN20011Eg: the ticket comes as CH20011

eg: the ticket comes as PR20011





ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 Handling an Incident

2 Contacting the End-user3 Handle a priority 1 incident

4 Handle an incorrectly assigned inc5 Cancel an incident

Case 2

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10



Sl No.




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:


Contact the end user for additional Inf Invoke the IBM Major Incident process.

ident


Incident Managent

Using the Maximo tool we handle the i

Use the maximo tool to reassign the inUse the maximo tool





13/06/2011

ter1

OBSERVATIONS

If the end user is reached at the first attempt, we have to update the work log with clientAs mention in the SLA we have to respond quickly. Resolve it by following the handle an i

Locate the incident record which is requested and update the work log with reason cancel

BMIN

Based on the SLA we have to handle the incidents. We should update the work-log accord

If we know the correct work group reassign it and update the work log as misassigned. If





the work log with call client failed. If the client is not reached after 3 attempts we have to

log.



update it as resolved



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 Handle a problem

23

45

Case 2


1

23

45

Case 3


1 SVC

23

45

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9



Sl No.

Sl No.

misassigned ticket handling

Sl No.



Case 10




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:

Ism problem management service



Look into the description



Using maximo

Misassigned ticket

Creating a vdisk and mapping

Create the vdisk according to the requ





14/06/2011

ter1

OBSERVATIONS

RCA performed. if known problem, select the solution from the existing solution database

OBSERVATIONS

Warm transfer to the appropriate group

OBSERVATIONS

BMIN

Create a vdisk from an mdisk group and map it to the host.





mention the cause and take appropriate action, finally resolving it



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


Case 2

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10



Sl No.




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:







16/06/2011

ter1

OBSERVATIONS

BMIN





ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 BCBS(medical health company)

2 BCBS Boston Infrastructure3

4 EMC(basics)5

Case 2


2

34

5

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10



Sl No.

BCBS Hingham infrastructure

Creation of 3 lun`s(1TB,1TB,2TB)

Sl No.




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:


Chose the Raid group



Navisphere





ter1

OBSERVATIONS

OBSERVATIONS

BMIN

Two Data centers in Boston and Hingham

Two Cisco MDS Switches, 6Clariion boxes, 1 DMX box and two backup library2 Cisco MDS Switch,dmx box,clariion box and backup storage library

clariion(to manage tools used-navisphere,unisphere,navicli),Symmetrix(to manage tools-SIn a particular raid group select the raid type and a particular drive type and mention the





MC,symmcli,EMC control counter),nas boxcapacity of lun we want to create.



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1

23

4

Case 2


1

23

45

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10



Sl No.

3PAR(orlando)

Allocating lun to the serverAfter allocating luns to server

Options available in svc

Sl No.

EMC Symmetrix




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:


Event monitoring Connect using RDP through the IP add

San volume controller console


According to the change request


Call from os team that there are totally 56 luns viewed on the server

Creation and mapping a lun from DMX to a Director port

Creation and mapping a lun from D





ter1

OBSERVATIONS

Support data, naming convention, 3PAR connectivity in Hilton

OBSERVATIONS

BMIN

Created 7 luns and allocated to server. This is because there is no multipathing software installed on the server

Managing cluster, nodes. working with vdisk ,copy services , service and maintenance

How lun is created and how that lun is mapped





ON JOB SMENTOR NAME

MENTOR EMP ID 077284



TECHNOLOGY Storage


Case 1


1

23

45

Case 2

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10

Siva kamisetty

Lakshmi S Thota/India/IBM@IBMINBalaparameswaran jeyaraman

Sl No.

EMC clariion health checks and raising

Unisphere to manage clariion




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:



a call





ter1

OBSERVATIONS

came to know about collecting error log, and working with powerlink to contact EMC support

Logged into management console and accessed unisphere manager by providing the authentication

Observed clariion array selection

Creating Raid group , lun and storage groupConnecting lun to storage group and assigning to host

BMIN





etails



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 Newell Rubbermaid

2 Ticketing tool3 Inventory

4 Architecture5

Case 2


1 Cisco switch

23 San volume controller

45

Case 3


1

23

45

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Lakshmi s thota


Sl No.

Sl No.

XIV

Ds 8k

Sl No.



Case 10




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:



`



Hard ware and software maintanence for the san devices





ter1

OBSERVATIONS

Impact tool

OBSERVATIONS

OBSERVATIONS

BMIN

TL : Sureshnath Reddy, Focal: Lakhsmi S thota

Two sites POK and STL POK- pough Keep site , STL – saint louis

POK site -( 2 cisco switches , one ds 8700 , one SVC with 4 nodes ) . STL site ( 2 cisco swit

Mds 9513 , fabric manager and device manager

Xiv cli and gui , xivsd001 and 002mg12145 -cf8 , svc console

Ds 8700 , dscli





ches , 2 XIV , 1 SVC with 4 nodes ).



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 Connectivity

2 Options in socks3

4 Connecting5

Case 2


1 Support hardware and software in

2 Issues in the hardware and softwa3

45

Case 3


1 In hand contact information

23

45

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Lakshmi s thota


Sl No.

Procedure to connect the ds box

Sl No.

Sl No.

Onsite support



Case 10




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:

Connectivity procedure documentation to access customer N/W


Support hardware and software information


ormation

re about sites



Inhand contact information for all storage vendors





ter1

OBSERVATIONS

OBSERVATIONS

Collecting entire information about the data center

Call to IBM SERV and IBM will support for all devices

OBSERVATIONS

Collected all information

Collected details for every site .

BMIN

Socks by entering the ip address

Run script , view socks , cgg view / edit host file , socks wizard , switch servers1.Open the socks and run script 2. activate the site 3. open the REMOTE DESKTOP CONN

Putty cli or gui





ECTION 4. enter the ip address , username , password



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 Management servers information

2 Naming convention information3 Alert configuration setup informati

4 Information on FC, GM ,MM5

Case 2

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10

Lakshmi s thota


Sl No.




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:

Information on Storage devices


on






ter1

OBSERVATIONS

Collected .Collected information ( call home )

Collected all details

BMIN

All the luns are allocated to SVC and SVC will provide VDISK to servers, ds8700 – HMC & S





VC – sspc



ON JOB SMENTOR NAME




TECHNOLOGY Storage


Case 1


1 CISCO

23 SVC

4 DS8K 5

Case 2


1

23

45

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10

Lakshmi s thota


Sl No.

XIV

Sl No.

Created luns in SVC

Adding new HBA and allocating lu




MENTEE EMPID 08160c


Open Cases

Skill Level Trainee

OJT END DATE:

Health checks


Change did in project



s to the that server





ter1

OBSERVATIONS

Check on temperature sensors , power supplies, fans , clocks.

Monitor -> events , system and statists

OBSERVATIONS

BMIN

Check logs on syslog( 1. severe events and 2. since reboot)Check on nodes and service and maintanence ( A. run maintanence procedures B. analys

Checking status on servers, fbvol, ioport , ddm's

Creating vdisk ,maping vdisk to host

Zoning in cisco(FM) , create luns in SVC and allocate to server





is error log).



ON JOB SMENTOR NAME

MENTOR EMP ID


COMPETENCY NAME

TECHNOLOGY

OJT START DATE:

Case 1


1

23

45

Case 2

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10

Sl No.




MENTEE EMPID


Open Cases

Skill Level

OJT END DATE:




ter0

OBSERVATIONS



ON JOB SMENTOR NAME

MENTOR EMP ID


COMPETENCY NAME

TECHNOLOGY

OJT START DATE:

Case 1


1

23

45

Case 2

Case 3

Case 4

Case 5

Case 6

Case 7

Case 8

Case 9

Case 10

Sl No.




MENTEE EMPID


Open Cases

Skill Level

OJT END DATE:




ter0

OBSERVATIONS



MENTO

MENTOR NAME

MENTEE NAME

TECHNOLOGY

Best

1

23

45

6

7

89

10

11

1213

1415

Evaluation1 2

Poor Below Average

TECHNICAL SKILLS

Sl. No.

OV(To be evaluat

PROCESSKNOWLEDGE

PROBLEM SOLVINGAPPROACH



EVALUATION

COMPETENCY NAME

SKILL LEVEL

Practises ( To be shared by Mentor)

3 4 5

Average Good Excellent

X

X

X

ERALL RATINGd by Mentor for each mentee)

Rating

Scale 1 - 5

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